Phoned national windscreens on Monday at Newcastle about a windscreen I got fitted 10 months ago, the heated screen was not working properly, spoke to the manager, he got all the info on his screen wi... See more
Company replied
Location
Switch locationUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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The whole process was quick, efficient and completely hassle-free. The staff were friendly and professional, and everything was explained clearly. The replacement was carried out promptly and to a rea... See more
Company replied
Very professional but friendly technician who did a great job repairing our windscreen. Kept up to date with arrival timing plus had a phone call to say was on their way too.
Company replied
Booked my car in for a windscreen replacement at the Newcastle branch, through my insurance after a stone had cracked my windscreen. Got an appointment within 4 days. Amazing service and they were do... See more
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Company details
About National Windscreens - Newcastle upon Tyne
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, United Kingdom
- 0191-462-0073
4.8
Excellent
1K reviews
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Very good correct glass onntime
24 April 2026
Unprompted review
Reply from National Windscreens - Newcastle upon Tyne
We're happy to hear that you received the correct glass on time. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was excellent and that we were professional and helpful! We are so happy you were pleased with us.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our fitter was polite, friendly, and knowledgeable! We are so happy you were pleased with us.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our staff was friendly, our service efficient, and booking easy! We are so happy you were pleased with our work.
Easy and helpful
On the day of repair we could track where the fitter was and so did not have to sit around waiting for him. He then phoned us when he was on his way with an ETA. When he arrived he was polite explained everything and got on with the job. He did an excellent job and I cannot see where the chip had been.
17 April 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing your feedback. We're happy to hear that you could track the technician and received a call with an ETA. It's great to know they were polite, explained everything, and did an excellent job repairing the chip. Thank you!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was hassle-free, quick, and easy! We are so happy you were pleased with our service.
Reply from National Windscreens - Newcastle upon Tyne
We're glad you found our service quick and great. Thank you for your feedback; we appreciate it!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so happy to learn that you found our work friendly, thorough, and tidy when replacing your windscreen.
Workshop spotless
Workshop, very clean and tidy, the welcome when I took the car in they took it straight in and started on it. The reception area was spacious and neat and tidy, there was a customer toilet. They wanted the car for 4 hours but it was ready in 2.5. The whole experience was 100 percent .
9 April 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're happy to hear that you found the workshop clean and tidy and that the service was prompt. We're glad you enjoyed your experience.
Very professional.
I was updated before and during the replacement. As I didn’t have the time or means to leave the vehicle and go elsewhere there was a comfortable waiting area. The work was carried out in a very professional manner.
31 March 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your feedback. We're happy to hear that you were updated throughout the replacement and that you found the waiting area comfortable. It's great to know the work was carried out professionally. Thank you!
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service and staff were prompt, polite, and efficient! We are so happy you were pleased with our team.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our staff was friendly and helpful! We are so happy you were pleased with our team.
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very pleasant staff
Very pleasant staff, kept ro expected time frame, refunded for wipers that had been assessed as not needing to be changed. So confident not doing unnecessary work.
27 March 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're so happy to learn that you found our staff pleasant and that we completed the work within the expected time frame. We're also glad you appreciated our honesty.
Fantastic service throughout
Fantastic service throughout. Super easy up book, kept informed throughout and very friendly to deal with. Would highly recommend
26 March 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're so happy to learn that you found our service fantastic and super easy to book. We're also glad you were kept informed.
Where helpful with what Service i…
Where helpful with what Service i needed , cmae to my place of work, quick to respond and kept me updated- couldnt ask for more really!
27 March 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're happy to learn that we provided helpful service at your workplace, responded quickly, and kept you updated.
So easy
So easy, just dropped off my car and spent some time in town then picked it up done.
25 March 2026
Reply from National Windscreens - Newcastle upon Tyne
We're happy to learn that dropping off your car was so easy, and that you enjoyed your time in town while we completed the work.
Reply from National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our staff was friendly and helpful and provided great service! We are so happy you were pleased with us.
Customer services who we contacted…
Customer services who we contacted regarding the booking were patient, understanding, engaging and organised. Our appointment was updated in good time when it became known that the new windscreen would not be available as expected. The team at the garage were polite and professsional
19 March 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're happy to hear that our customer service was patient, understanding, engaging, and organised. It's great to know the appointment update was handled well and that the garage team were polite and professional.
The process was easy from beginning to…
The process was easy from beginning to end. Date and time arranged. Very courteous fitter arrived on time. Did an excellent job replacing windscreen. No mess.
24 March 2026
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're happy to hear that the process was easy from start to finish, the fitter was courteous and punctual, and the windscreen replacement was excellent and clean.
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