Phoned national windscreens on Monday at Newcastle about a windscreen I got fitted 10 months ago, the heated screen was not working properly, spoke to the manager, he got all the info on his screen wi... See more
Company replied
Location
Switch locationUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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The whole process was quick, efficient and completely hassle-free. The staff were friendly and professional, and everything was explained clearly. The replacement was carried out promptly and to a rea... See more
Company replied
Very professional but friendly technician who did a great job repairing our windscreen. Kept up to date with arrival timing plus had a phone call to say was on their way too.
Company replied
Booked my car in for a windscreen replacement at the Newcastle branch, through my insurance after a stone had cracked my windscreen. Got an appointment within 4 days. Amazing service and they were do... See more
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Company details
About National Windscreens - Newcastle upon Tyne
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, United Kingdom
- 0191-462-0073
4.8
Excellent
1K reviews
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National windscreens
Phoned national windscreens on Monday at Newcastle about a windscreen I got fitted 10 months ago, the heated screen was not working properly, spoke to the manager, he got all the info on his screen within a few seconds he said he would send someone out to replace the screen, I made a appointment for Thursday. Thursday arrived I get a phone call from the fitter that he would be with me in 15m , they arrived on time did the job no problem excellent communication from them did a good clean job, very professional. the 2 lads great would recommend the company any time
15 October 2026
Unprompted review
Reply from National Windscreens - Newcastle upon Tyne
Thank you for sharing your positive experience with us. We are delighted to hear that our team resolved the issue with your heated screen so quickly and efficiently. It is wonderful to know that our communication, prompt arrival, and clean, professional workmanship met your expectations. We truly appreciate your high recommendation!
excellent service very prompt
9 October 2026
Reply from National Windscreens - Newcastle upon Tyne
We are so pleased to hear that you experienced excellent and swift assistance from our team. We truly appreciate your positive feedback and kind words!
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that your experience went seamlessly and without any issues. Thank you so much for your wonderful feedback!
Reply from National Windscreens - Newcastle upon Tyne
We are so pleased to hear that you experienced swift, helpful, and great service. Thank you for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Newcastle upon Tyne
We are so pleased to hear that you experienced top-quality care throughout your entire visit with us. Thank you for taking the time to share your wonderful feedback!
Quick, Efficient and Excellent Service
The whole process was quick, efficient and completely hassle-free. The staff were friendly and professional, and everything was explained clearly. The replacement was carried out promptly and to a really high standard. I was really impressed with the service from start to finish and would definitely use National Windscreens again.
25 September 2026
Reply from National Windscreens - Newcastle upon Tyne
We're delighted to hear you were so impressed with our service from start to finish! It's wonderful that the entire process was quick, efficient, and hassle-free, and that our staff were friendly and professional. We're especially pleased that the replacement was carried out promptly and to a high standard. Thank you for your kind words and for recommending us!
The appointment was easy to book
The appointment was easy to book, and then the time was confirmed the day before. The job was done quickly and customer service was excellent whilst I was waiting
25 September 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that booking your appointment was easy and that the time was confirmed! It's wonderful that the job was done quickly and customer service was excellent while you were waiting.
YOUR TECHNICIANS WERE BOTH FIRST RATE
YOUR TECHNICIANS WERE BOTH FIRST RATE, FRIENDLY, KNOWLEDGABLE AND EFFICIENT. I COULD NOT ASK FOR A BETTER LEVEL OF SERVICE!
15 September 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that our technicians were first-rate, friendly, knowledgeable, and efficient. It's wonderful to know you couldn't ask for a better level of service!
Been a disabled person and needing my…
Been a disabled person and needing my car for hospital appointments etc is detrimental that I have my car however I was without my car for five days which I had numerous hospital appointments and had to be more out of pocket hiring a car cause by time patient transport was open was to late to arrange
19 September 2026
Reply from National Windscreens - Newcastle upon Tyne
We sincerely apologize for the significant inconvenience and financial burden caused by being without your car for five days, especially given your essential hospital appointments. We understand the critical need for your vehicle and regret that you had to incur additional costs for a rental.
Easy process
The whole process from booking to completion was easy and hassle free. I must say the technician who came to the house was excellent- friendly, efficient and quick
10 September 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that the whole process from booking to completion was easy and hassle-free! It's wonderful to know our technician was excellent, friendly, efficient, and quick.
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that you experienced great service and found our team friendly and polite. Thank you for your wonderful feedback!
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newcastle upon Tyne
We are so pleased to hear that everything was nice, easy, and sorted quickly for you. We truly appreciate your positive feedback!
Welcoming on time and efficient
Welcoming on time and efficient
The replacement is spotless and car internals ditto
5 September 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that we were on time and efficient, and that both the replacement and your car's interior were spotless. Thank you for your wonderful feedback!
Quick service with feedback on the way
Quick service with feedback on the way. Well done to the team in Newcastle upon Tyne
23 August 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear you experienced quick service and received valuable feedback. It's wonderful to know our team in Newcastle upon Tyne did a great job!
Replacement windscreen
Windscreen replaced and re calibration done in around two hours. Great job
21 August 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that your windscreen was replaced and recalibration was done in around two hours. Thank you for your wonderful feedback!
Kept up to date all throughout the…
Kept up to date all throughout the process, great service.
18 August 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that you were kept updated throughout the process and received great service. Thank you for your wonderful feedback!
Reply from National Windscreens - Newcastle upon Tyne
Thank you for your positive feedback!
Very professional but friendly…
Very professional but friendly technician who did a great job repairing our windscreen. Kept up to date with arrival timing plus had a phone call to say was on their way too.
21 August 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that our technician was professional and friendly while repairing your windscreen! It's wonderful that you were kept updated on their arrival and received a call when they were on their way.
Great service
We were kept well informed about update of window..The men arrived on time and quickly got to work. The replacement was done to a high standard.
19 August 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that you were kept well informed about the window update. It's wonderful that our team arrived on time, worked quickly, and completed the replacement to a high standard!
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