National Windscreens - Luton Reviews 

190
•
TrustScore 4.5 out of 5

4.4

15b Cosgrove Way, LU1 1XL Luton, GB

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Rated 5 out of 5 stars

Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... See more

Company replied

Rated 3 out of 5 stars

It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... See more

Company replied

Rated 5 out of 5 stars

Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... See more

Company replied

Rated 5 out of 5 stars

On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house. I was called by the engineer and asked to attend the local site for the works to be ca... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. also in
  3. Auto Glass Shop
  4. Auto Repair Shop

About National Windscreens - Luton

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • 15b Cosgrove Way, LU1 1XL, Luton, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

190 reviews

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4.4

All reviews

(190)

21,817 reviews in the last 12 months

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Rated 5 out of 5 stars

Received a professional service

Arrived within the time frame stated. Very nice polite chap, received a professional friendly service.

8 January 2026
National Windscreens - Luton logo

Reply from National Windscreens - Luton

We're happy to hear that you received prompt service and found our team member to be both professional and friendly. Thank you for your positive feedback!

Rated 5 out of 5 stars

Outstanding Support and Efficiency

I had a very positive experience. Both technicians I dealt with were very polite, honest and professional throughout. When I explained that I had no other means of transport, they went out of their way to complete my windscreen replacement within an hour. I genuinely appreciated their understanding and efficiency. The free coffee, washroom facilities, and Wi-Fi were an added bonus. Great customer service from start to finish. Highly recommended!

6 January 2026
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Reply from National Windscreens - Luton

We're happy to hear that you had a positive experience! We appreciate your recognition of our team's politeness, honesty, and professionalism. We're glad our efficiency and consideration for your transportation needs made a difference. Thank you for your recommendation!

Rated 1 out of 5 stars

What a nightmare company

What a nightmare company! Put a new windscreen in and have noticed today that the screen is leaking! They haven't put the wires in properly and the wiper blades don't even sit properly in the screen ! Have had to take it back today!

24 December 2025
National Windscreens - Luton logo

Reply from National Windscreens - Luton

Hi,

Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.

If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Rated 4 out of 5 stars

Great response when there was slight error with reinstalling rear view mirror

Sam was prompt, professional and efficient. Sadly however my rear view mirror wasn't secured properly and i had to call to have it looked at.
A booking was confirmed immediately despite it being in the christmas period. Once again Sam was prompt and sorted it out perfectly. Mistakes will happen in life but a true test of character either personally or in business is how good you are at correcting them.
if it wasn't for this i'd have given you all a 5 out of 5 thank you

23 December 2025
National Windscreens - Luton logo

Reply from National Windscreens - Luton

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Great service

Great service - managed to get an appointment within a few days, and did the car while I went for a walk. Couldn't be better!

24 December 2025
National Windscreens - Luton logo

Reply from National Windscreens - Luton

We're happy to hear that you were able to get an appointment quickly and that the service was completed while you took a walk. Thank you for your positive feedback!

Rated 2 out of 5 stars

Unprofessional

I do not recommend them. No professional setup.. When I dropped the car, they just took the key fob, they didn't enter into their system... They later broke the driver side Garnish trim on my car while changing windscreen.. I asked them to pay for it after checking price from Kia. THey said they are going to claim from their insurance and get back to me.. I do not recommend them at all.. Go to AutoGlass rather.

22 December 2025
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Reply from National Windscreens - Luton

We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the initial key handling, the damage to your vehicle's trim, and the insurance process. We'll review our procedures to prevent similar situations. Thanks for your feedback.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. The car screen replacement was done professionally, and they also fitted my mirror at the same time. Fast, reliable, and great quality work.

28 November 2025
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Reply from National Windscreens - Luton

We're glad you enjoyed your experience. It's great to hear the car screen replacement was done professionally and that we could also fit your mirror. Thank you for the positive feedback on our fast, reliable, and quality work!

Rated 3 out of 5 stars

Fast service but the new windscreen…

Fast service but the new windscreen hides the cars VIN display!

8 December 2025
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Reply from National Windscreens - Luton

We appreciate your feedback and apologize that the new windscreen obscures the VIN. We'll review this issue.

Rated 2 out of 5 stars

I had to have a windscreen replaced and…

I had to have a windscreen replaced and this was done under my car insurance. I left my car with them as i wad told it would take approx 4 hours. When i collected the car i was told all was completed and was given back my key. I then noticed some damaged had occured to the rear door and they then admitted this occured when a wheelie bin hit my car. This is now under investigation with the company and i now have to get it repaired. My own inurance company told me that i have to resolve this with national windscreens. I have no trust in them after this experience and highly recommend tha you stay with your vehicle whilst any work they do is being carried out.
Update
Having admitted to the damage National windscreens paid my repair shop directly for work required to fix. Thank you National windscreens

9 December 2025
Unprompted review
National Windscreens - Luton logo

Reply from National Windscreens - Luton

Hi,

Thank you for taking the time to review your recent experience.

We’re sorry to hear you’re unhappy and that our service did not meet your expectations.



If you would like us to look into this, please contact us with your details, at:

CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email



Kind regards,

National Windscreens

Rated 4 out of 5 stars

Really pleasant helpful staff

Really pleasant helpful staff. Difficult to actually find the workshop as it is not signposted in any way on the industrial estate.

26 November 2025
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Reply from National Windscreens - Luton

We're happy to hear that our staff were helpful. We appreciate your feedback and we'll look into improving the signage to make our workshop easier to find.

Rated 5 out of 5 stars

Best

Fast and efficient

21 November 2025
National Windscreens - Luton logo

Reply from National Windscreens - Luton

Thank you for your positive feedback!

Rated 4 out of 5 stars

Poor initial communication but great service at branch

Initially, the communication from them was very poor - I had originally booked my replacement windscreen with them over two weeks prior to my appointment. Despite several requests for an update regarding the status of my order, none was received.
However, the staff at the branch, particularly Sam, were very helpful and welcoming.

19 November 2025
National Windscreens - Luton logo

Reply from National Windscreens - Luton

We appreciate your feedback and are happy the branch staff were helpful. We regret the initial communication issues you experienced and will review our processes to improve. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Fast and helpful service

Great. Went in the morning before 9am, dropped my car off and even though there were 2 cars ahead of me, I got my car back before 1pm.
They also talked me through what I shouldn’t do to (I wanted to wash my car that same day but could not and had to wait 7 days or that could void warranty). If I wasn’t told this then I would have been in trouble because I never knew this piece of information. I was very grateful.

7 November 2025
National Windscreens - Luton logo

Reply from National Windscreens - Luton

We're glad you had a great experience and appreciate you sharing your feedback. We're happy to hear that our team was able to provide helpful information and get your car back to you promptly. Thank you!

Rated 5 out of 5 stars

Great service.

Great service.

6 November 2025
National Windscreens - Luton logo

Reply from National Windscreens - Luton

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Very friendly professional guy

Very friendly professional guy, very efficient and worked through the rain bless him done a great job, very happy with it thank you

10 November 2025
National Windscreens - Luton logo

Reply from National Windscreens - Luton

We're very happy to hear that the work was completed efficiently, despite the weather. We appreciate your positive feedback and are glad you're pleased with the results.

Rated 5 out of 5 stars

Excellent and efficient service that…

Excellent and efficient service that was absolutely hassle free

7 November 2025
National Windscreens - Luton logo

Reply from National Windscreens - Luton

We appreciate your positive feedback! We are so glad to hear that our service was excellent, efficient, and absolutely hassle-free for you.

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