Brilliant service

Great communication, excellent service & product.

Liam was ready and waiting at the due time and completed the job in 90 minutes. I was able to speak to staff about my queries beforehand. The only issue was a delay in the delivery of the new screen.

Fast appointment screen replaced in less than an hour great service .

Polite and knowledgeable

All done on time

Great customer service
friendly staff
All very smooth and around my working day

Quick and professional service with no bull sh.. friendly and polite staff

The Exeter team were brilliant. They came out to make my door waterproof then got me in ASAP for the new window. Excellent fitter very friendly and efficient. Thank you all.

Richard the mechanic was great but I can't give NW 5 stars because your process needs improvement. You need to add 'what to do in event of rain' to your 'How to Prepare' notes to customers.
When I booked NW said they would come to my house, no other option was mentioned. It rained all morning but I assumed NW would bring a pop up shelter as there was nothing in your 'How to Prepare' notes about what to do if it rained. Then 1 hour before my 1pm appt I got a call telling me I had to go to NW in Marsh Barton. Problems were: I live 3/4 hour away but only on a good run; Marsh Barton is HUGE and I didn't know where you were located: there were road closures enroute and I wasn't dressed ready to go out. It was raining all morning so why didn't I get called much earlier? You gave no time to rearrange, what if I had dependents and couldn't go out? Please review your processes

Arrived on time .. due to xmas/new year period i had to wait 5 days which was a nuisance without my car. But tge lad who did repsir v proffessional and polite

Awful customer service. Rude incompetent and patronising. Had to escalate to complain as was told it was condensation inside car. It was ice. I know the difference. I was told to take to a garage and it would be investigated and fixed. I was told on arrival at garage that it would cost me £160. Then advised to speak to man in reception who was unbelievably rude and sexist and spoke to my husband, as a female I obviously couldn’t have been the owner, that it would cost £360 to check issue. Why did
The manager when I spoke to her warn me about this? The guy who worked in the garage was really good but his colleagues are lazy. Had we known we would not have wasted so much time taking time off work to both drive there so I could get a lift back etc. Dreadful company, no follow up call from manager afterwards to see if resolved. Complete lack of customer care and service. Avoid dealing with this company if you can. In my top 5 of all time worse customer care experiences!

Excellent, professional and friendly service.

Kept up to date the whole time with text messages and phone calls.
Lovely man did the repair quickly and kept me up to date with that too. Brilliant service

Replaced my heated windscreen within an hour.

Took two weeks because of supplier delays and them sending the wrong window for my car (technician still turned up though so didn’t check the window before!). But then used a different supplier and got it overnight after two weeks of waiting. We were apparently put down as a priority. My car only had a small plastic sheet taped to the car that a neighbour gave us, which they knew and that’s why we were a priority. Didn’t get offered a crash wrap until the first delay in the window coming. My car is now damaged and is going to cost nearly £400 because of water damage from being left in a literal storm. We recently moved house so managed to make some room in the garage and move the car in there after a few days (also work full time and have a toddler). I’ve contacted them and they don’t see the damage to my car as their fault and closed the complaint despite saying they’d raise it with my insurance (they didn’t, I did). They were initially talking about compensation too but as soon as they found out it’s due to water damage, they said no to compensation. Gave me my excess I paid back as a ‘gesture of good will’ (well, I should receive soon anyway!), but I was stuck at home for two weeks and all my bills are higher as a result. Also, they’ve gone through all our phone calls to try catch me out, I reply with the truth, not the snippet they’ve picked from a whole conversation, and they ignore that and try something else. For example, they tried to tell me that I told them the car was covered or they would’ve crash wrapped it straight away. No, I said it had a plastic sheet taped to it and the lady on the phone replied saying we were a priority because it was ‘exposed to the elements’.

Stay away if you can!!!! This is the only company my insurance use, I would happily pay more to go somewhere else another time!!!