The staff were friendly, very informative and extremely helpful. Couldn’t have offered a better service. They get a five star rating from me. Brand new windscreen replacement and in a couple of hours... See more
Company replied
Location
Switch location2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE Exeter, South Devon, GB
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On the morning of our windscreen replacement we was met by Jaye . She was very helpful kind and professional. Excellent customer service given by her. She kept us informed when windscreen had been... See more
Company replied
The service was excellent, Niall (I hope that's right!) was friendly, professional and fitted a complex windscreen in under 2 hours instead of the 4 hours we'sd been told to expect, and phoned 30 mins... See more
Company replied
Windscreen was replaced due to crack as a result of a stone chip. Car is 12 years old, windscreen was original. Replacement was noted to be non OEM screen. Drove home, car was parked up for 4 days wh... See more
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Company details
About National Windscreens - Exeter
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE, Exeter, South Devon, United Kingdom
- 01392-590-046
4.7
Excellent
488 reviews
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The staff were friendly
The staff were friendly, very informative and extremely helpful. Couldn’t have offered a better service. They get a five star rating from me. Brand new windscreen replacement and in a couple of hours. Really happy with the service. Thank you in particular Jay 😊Thank you so much for making the whole experience a really good experience.
Thanks Alex
14 August 2026
Reply from National Windscreens - Exeter
We're happy to hear that our staff were friendly, informative, and helpful, providing excellent service. It's wonderful to know you had a great experience with your windscreen replacement.
Reply from National Windscreens - Exeter
We're so pleased to hear that you found our technician to be very helpful and friendly. Thank you for your wonderful feedback!
Excellent customer service
On the morning of our windscreen replacement we was met by Jaye . She was very helpful kind and professional. Excellent customer service given by her. She kept us informed when windscreen had been replaced. Excellent service was provided.
31 July 2026
Reply from National Windscreens - Exeter
We're delighted to hear about your positive experience with us. It's wonderful that our team member was helpful, kind, and professional, and kept you informed throughout the process. We're pleased that excellent service was provided.
Reply from National Windscreens - Exeter
We're so pleased you experienced great service and found our team friendly. We're also glad everything was sorted out quickly. Thank you for your wonderful feedback!
Easy to book and helpful updates
Easy to book and I was kept well informed during the process. Staff were very friendly.
24 June 2026
Reply from National Windscreens - Exeter
We're so pleased you found booking easy and that you were kept well informed throughout the process. It's great to hear our staff were very friendly! Thank you for your wonderful feedback.
Reply from National Windscreens - Exeter
We are so pleased to hear that you experienced excellent and very efficient customer service! Thank you for your positive feedback.
A good job done on time
14 July 2026
Reply from National Windscreens - Exeter
We are so pleased to hear that we did a good job and were on time for you. We truly appreciate your positive feedback!
Reply from National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Exeter
We're so pleased you found our communication great and that your windscreen was replaced in a timely manner. Thank you for your kind feedback!
The whole experience was great
The whole experience was great. From the moment I arrived I was made to feel special and treated with great kindness. My fitter, sorry I didn’t get her name, was outstanding and a great asset to National Windscreens. Couldn’t possibly rate her move highly. Brilliant!
2 July 2026
Reply from National Windscreens - Exeter
We're delighted to hear about your great experience. It's wonderful that you felt special and were treated with kindness from the moment you arrived. We're especially pleased to know that our fitter was outstanding and a great asset. Thank you for your brilliant feedback!
Reply from National Windscreens - Exeter
We are so pleased you had a positive experience. We truly appreciate your kind words about our very nice, polite, and helpful staff members.
Superb service
Superb service. Dropped my car off and dealt with at the time specified. No issues whatsoever, very polite and professional throughout 👌
24 June 2026
Reply from National Windscreens - Exeter
We're so pleased to hear you received superb service and that everything was dealt with at the time specified. We're glad our team was polite and professional throughout.
Great service
Great service, car returned promptly.
New glass looks good.
No issues.
Would recommend the Exeter Team.
22 June 2026
Reply from National Windscreens - Exeter
We're so pleased to hear you received great service and that your car was returned promptly with the new glass looking good. We appreciate your recommendation for the Exeter Team!
The service was excellent
The service was excellent, Niall (I hope that's right!) was friendly, professional and fitted a complex windscreen in under 2 hours instead of the 4 hours we'sd been told to expect, and phoned 30 mins before to say when it would be ready. So I'd have given 5 stars to him and the team onsite, but we had to wait 10 days to get an appointment anywhere locally and the screen was so damaged we were worried about driving the car, hence 4 stars overall.
23 June 2026
Reply from National Windscreens - Exeter
We're happy to hear about the excellent service you received from our team, especially the efficiency and professionalism in fitting your windscreen. We understand your concern about the wait time for an appointment and appreciate your feedback.
Reply from National Windscreens - Exeter
We're so pleased to hear that you experienced a smooth process and found our team to be both professional and friendly. Thank you for your kind feedback!
Reply from National Windscreens - Exeter
We're so pleased you found our service helpful, with clear communication and friendly, quick service. Thank you!
Easy to book online and I was able to…
Easy to book online and I was able to drop the car off early as I would not be there at the time they needed it for fitting... Was kept informed for the whole process including aftercare procedures. Very happy
15 June 2026
Reply from National Windscreens - Exeter
We appreciate your positive feedback. We're happy to hear that booking online was easy and that you were kept informed throughout the process. We're glad you're very happy.
Replacement screen failed
Windscreen was replaced due to crack as a result of a stone chip. Car is 12 years old, windscreen was original. Replacement was noted to be non OEM screen. Drove home, car was parked up for 4 days whilst I was away working. Went to drive the car, and after 25mins of driving a crack appeared extending from the near used lower corner 12inches towards the centre of the screen. No stone chip, no impact, crack just appeared while driving on dual carriageway. Not impressed, now for the inconvenience of having to go and have another screen fitted after they have “investigated” what has happened. Original screen lasted 121k miles, replacement lasted 4days and 20miles!
11 June 2026
Reply from National Windscreens - Exeter
We are truly sorry to hear about the crack appearing so soon after your windscreen replacement. We understand your frustration and the inconvenience this has caused. We will thoroughly investigate the issue to ensure a satisfactory resolution.
Reply from National Windscreens - Exeter
We are so pleased you found us efficient and professional. Thank you for your kind words!
Great service
Friendly helpful and quick to deal with replacing the windscreen - great job
4 June 2026
Reply from National Windscreens - Exeter
We're delighted our service was friendly, helpful, and quick. Thank you for your feedback!
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