Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... See more
Company replied
Sandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... See more
Company replied
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... See more
Company replied
Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly ne... See more
Company replied
Staff were very courteous, helpful, efficient and kind. Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husba... See more
Company replied
Written by the company
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chips and scratches after the fitting of the new windscreen to paint work of the vehicle .

Reply from National Windscreens - Doncaster
Very easy to get my windscreen fixed. Really simple process, friendly staff and picked up the same day.

Reply from National Windscreens - Doncaster

Reply from National Windscreens - Doncaster
After following the app that said the technician was coming to me next I was called,And asked if I would take it to there work yard after saying no I wanted them to come out to me I asked when they would get to me, I was told it would be 4/5 hours
To say I was upset is an understatement
I felt as if I was an inconvenience,
I had waited almost 2 weeks for this appointment to be done at my home,and I ended up going to the work yard
Not a happy customer

Reply from National Windscreens - Doncaster

Reply from National Windscreens - Doncaster
Good clear correspondence. Came when they said, did a fab job and were friendly and pleasant. 😊

Reply from National Windscreens - Doncaster
Great service done within 4 hours kept me updated at all times about the replacement

Reply from National Windscreens - Doncaster
Quicker than expected shame my seats were spotted with shards of the old windscreen

Reply from National Windscreens - Doncaster
The stated repair time was up to 4 hours but it was repaired in just over an hour. Staff were bang on friendly service.

Reply from National Windscreens - Doncaster
Excellent communication and reminders
Service exactly as promised and professionally completed
Friendly and competent staff
Highly satisfied!!

Reply from National Windscreens - Doncaster

Reply from National Windscreens - Doncaster
First they cancelled the original booking the day before I was due to take the car to the workshop, then made me wait another 2 weeks. When I dropped my vehicle off, they Installed the wrong glass so the heads up display didn’t work correctly. You’d have thought they would have put the correct glass in from the start in a 60K Lexus instead of trying to get away with the cheap stuff.
The phone line help was useless fobbing me off with the old “we will email them” so I had to drive all the way back to the workshop to speak with them and persuade them to change the glass to the correct one which the technician admitted should have been ordered from Lexus from the start which they now say they are going to. In the meantime, I’m driving round with the wrong glass with a blurred Heads up display that sends my eyes funny for another month until they can squeeze me back in.. Terrible customer service !

Reply from National Windscreens - Doncaster
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickly and they were so understanding of our situation). They got the job done fantastically within the hour. I would highly recommend them!!

Reply from National Windscreens - Doncaster

Reply from National Windscreens - Doncaster
Even though it was windy and i was informed the appt could not go ahead i was asked if i was willing to go to the garage and the windscreen would be changed straight away

Reply from National Windscreens - Doncaster
The work carried out to repair a chip in the windscreen was very good.
However, I had booked a home repair and had to drive to the workshop to have this carried out.
I understand that the weather was bad on the day, but the communication with the repair centre was poor, and I could easily have taken the car to the centre first thing in the morning rather than wait for a visit that was never going to happen.
The APP was usueless.

Reply from National Windscreens - Doncaster
I’m a very happy customer! I recently had a chip repair done on my Mercedes-Benz, and the whole process was smooth and straightforward from start to finish. Booking was easy just a quick email and everything was arranged with no hassle at all.
National Windscreen Repair came directly to my workplace, and the repair was completed within minutes. The gentleman who carried out the work did a fantastic job professional, efficient, and clearly very skilled. My only regret is not getting his name so I could personally mention him in this review.
I would highly recommend National Windscreen Repair to anyone looking for a convenient, professional, and stress-free service. They truly make the process simple and get the job done right.
Job No. 5926802
Branch Doncaster
Date of repair Tuesday 24th February 26

Reply from National Windscreens - Doncaster
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.