Local branch very good customer service polite and helpful. Work done quickly car clean and parked safely for my pickup.
Company replied
Location
Switch locationSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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See what reviewers are saying
Very polite and helpful staff even let me use a desk to do my work while the screen was being replaced. Would use again and highly recommend.
Company replied
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... See more
Company replied
Recently had the windscreen changed on my Jaguar F Pace and the communication and levels of workmanship was second to none. From the initial booking right until job completion I was kept in the loop... See more
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Company details
About National Windscreens - Doncaster
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, United Kingdom
- 01302-460-154
4.5
Excellent
545 reviews
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Very polite and helpful staff even let…
Very polite and helpful staff even let me use a desk to do my work while the screen was being replaced. Would use again and highly recommend.
4 July 2026
Reply from National Windscreens - Doncaster
We're so pleased to hear our staff was polite and helpful, and that we could accommodate you with a desk while your screen was being replaced. Thank you for your kind recommendation!
Incompetent
Extremely disappointed with the service from National Windscreens' Doncaster branch.
After my Tesla Model 3 windscreen replacement, I found multiple issues including poor windscreen fitment, large gaps in the seals, missing trim clips, an unsecured scuttle panel, squeaking and rattling, a disconnected washer hose, and disconnected electrical connectors. I documented everything with photographs.
I completely lost confidence in the quality of the workmanship and requested that Tesla inspect and rectify the vehicle. Instead, National Windscreens simply insisted on another attempt themselves.
Awful company, awful service and incompetent.
3 July 2026
Reply from National Windscreens - Doncaster
We are very sorry to hear about the numerous issues you experienced after your windscreen replacement and the subsequent loss of confidence in our workmanship. We understand your frustration and regret that we insisted on another attempt ourselves. We appreciate your feedback and will review our procedures.
Avoid at all cost—dangerous work and zero accountability
I had a windscreen replacement performed by the Doncaster branch on 3rd July 2026, and the quality of work is dangerous and unprofessional.
My vehicle was returned with:
An improperly installed windscreen sitting higher than the roof glass.
Visible, large gaps in the seals.
Missing trim clips and a rattling/squeaking interior.
A disconnected washer hose that sprayed fluid into my electrical bay.
Disconnected electrical connectors under the scuttle panel.
A lack of ADAS system integrity due to poor installation.
Despite providing photographic evidence and explaining that the car is now unsafe to operate, the branch and their customer relations team have ignored my concerns and refused to rectify their mistakes. They even suggested I simply "switch off" safety features rather than fixing the faulty work.
I am now forced to pay for a professional repair at an authorised Tesla Service Centre to ensure the vehicle is safe. Do not use this branch they do not adhere to basic safety standards and provide no aftercare when things go wrong.
3 July 2026
Unprompted review
Reply from National Windscreens - Doncaster
We are very sorry to learn of the extremely concerning and unacceptable experience you had following your recent windscreen replacement. The issues you've described, including the improper installation, visible gaps, missing parts, disconnected components, and lack of ADAS integrity, We regret that the service did not meet your expectations and that your concerns were not addressed. We will investigate this matter thoroughly.
First class service …
Local branch very good customer service polite and helpful. Work done quickly car clean and parked safely for my pickup.
18 June 2026
Reply from National Windscreens - Doncaster
We're so pleased to hear you experienced very good customer service from our local branch and found our team polite and helpful. We're glad the work was done quickly and your car was safely parked for pickup.
Reply from National Windscreens - Doncaster
We are so pleased you found our booking easy and our staff friendly. We appreciate your positive feedback!
Easy to find straight in done within a…
Easy to find straight in done within a couple of hours staff are friendly also
30 June 2026
Reply from National Windscreens - Doncaster
We're so pleased you found us easy to locate and that the service was completed quickly. Thank you for highlighting our friendly staff!
Was a really good experience from…
Was a really good experience from booking to picking my car up when the job was complete
28 June 2026
Reply from National Windscreens - Doncaster
We're so pleased you had such a good experience from booking to the completion of the job. Thank you for your feedback!
Outstanding service
27 June 2026
Reply from National Windscreens - Doncaster
Thank you for your positive feedback!
Excellent service.
Appointment easy to make for home service.
Person arrived on time.
Quick, clean, thorough repair.
Very polite and professional.
17 June 2026
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Best service ever
16 June 2026
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fab guy had a job with my windscreen…
Fab guy had a job with my windscreen but still got done and sorted
15 June 2026
Reply from National Windscreens - Doncaster
We're glad we could help with your windscreen and sort everything out for you. Thanks for the feedback!
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really happy Very polite and respectful fast and…
Very polite and respectful fast and good job
15 June 2026
Reply from National Windscreens - Doncaster
We're glad our team was polite and efficient. Thank you!
Booking was very easy
Booking was very easy, prepayment of the insurance excess meant no fuss on the day, technician was fantastic, clearly loads of experience very professional and friendly. Finished job was excellent
5 June 2026
Reply from National Windscreens - Doncaster
We're so pleased to hear that your booking was easy and the prepayment made the day fuss-free. We're glad our technician was fantastic and the finished job was excellent!
Reply from National Windscreens - Doncaster
We appreciate you sharing your positive feedback with us! We are so pleased to know we kept you informed.
Very polite young man was very…
Very polite young man was very efficient and nothing was too much trouble even though it was raining
3 June 2026
Reply from National Windscreens - Doncaster
We're so pleased our team provided efficient and polite service, even in the rain. Thank you for your kind words!
Rapid repair, good service given
Really good service, dealt with my repair promptly through my insurers.
Easy to book
Will use again
28 May 2026
Reply from National Windscreens - Doncaster
We're so glad to hear you received really good service and found booking easy. We appreciate your positive feedback!
Fast efficient service
28 May 2026
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Doncaster
We appreciate your kind words.
Excellent service as kept my car there…
Excellent service as kept my car there while I was away and repaired it early
I am disappointed there is still glass in my tailgate but that’s a Range Rover fault not the company sadly
21 May 2026
Reply from National Windscreens - Doncaster
We're glad we could assist with your car while you were away. We appreciate your understanding regarding the glass in the tailgate, as some issues are beyond our direct control.
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