My appointment was booked unfortunately on a very wet day, I was contacted to ask if I wanted to rearrange or would I like to go to their nearest centre. I agreed and a twenty minute drive later my... See more
Company replied
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See what reviewers are saying
I was given a weeks time for replacing full windscreen. But with a cancellation, it was completed two days later. Perfect job and perfect fitter from Chester .
Company replied
Our screen replacement technician arrived at our house spot on time. We were informed about the scope of work plus time scale. Our technician was and is a great communicator, also an exeptionally... See more
Company replied
Very friendly and did job quickly. Was disappointed I had to go to Chester as he couldn't do it at home as it started raining. Of course by the time I got to Chester the sun was shining.
Company replied
Company details
About National Windscreens - Chester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, United Kingdom
- 01244-960-152
4.8
Excellent
667 reviews
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Great service
Lovely staff. Very quick service and easy to book and get sorted. Would definitely recommend x
3 June 2026
Reply from National Windscreens - Chester
We're delighted you found our staff lovely and our service quick and easy to book. Thank you for your recommendation!
Excellent service
Excellent service from start to finish, arrived in time did an outstanding job highly recommended
3 March 2026
Reply from National Windscreens - Chester
We're so pleased you received excellent service and an outstanding job! Thank you for your high recommendation.
Reply from National Windscreens - Chester
We are so glad to hear about your positive experience with our team member. Thank you for sharing.
Very good communication
Very good communication - came to my home and it took no time at all and was convenient for me
26 May 2026
Reply from National Windscreens - Chester
We're so pleased to hear our communication was good and our service was convenient for you! Thank you for your kind words.
Reply from National Windscreens - Chester
We're so pleased you received excellent service. Thank you for your kind words!
Reply from National Windscreens - Chester
We're glad our service was efficient and uncomplicated. Thank you!
Reply from National Windscreens - Chester
We are happy you were pleased with our service.
Just had a van windscreen replaced by…
Just had a van windscreen replaced by Christian. Totally professional, a credit to National Windscreens and a thoroughly nice person. If all NW's employees are like Christian, you can't go wrong.
31 May 2026
Unprompted review
Reply from National Windscreens - Chester
We are so pleased to hear about your excellent experience with our service. Your kind words are truly appreciated, and we thank you for sharing your positive feedback.
Absolutely fantastic service no messing…
Absolutely fantastic service no messing about job done very professional lovely reception area very affordable prices bit of a random place to be but the service was definitely five star
26 May 2026
Reply from National Windscreens - Chester
We're so glad you appreciated our professional service and affordable prices. Your kind words about our reception area and five-star service truly mean a lot to us. Thank you for your feedback!
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy you were pleased.
Reply from National Windscreens - Chester
We appreciate your kind words!
Punctual, polite, tidied up all mess
18 May 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We're glad our service was punctual, polite, and tidy.
Very polite and friendly staff
Very polite and friendly staff. I was kept in contact regulary with them over the weeks it took for all the necessary components to arrive for them to be able to do the job. The actual work was done in less time than estimated. A test was carried out on all the affected parts. Very pleased with the service overall.
18 May 2026
Reply from National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to hear that our staff was polite and friendly. It's great to know you were kept informed and that the work was completed efficiently. Thank you for your positive review!
Reply from National Windscreens - Chester
We appreciate you sharing your positive experience! We are glad our staff was friendly and helpful.
Reply from National Windscreens - Chester
We appreciate you sharing that our service was excellent! We are so glad you were pleased.
Reply from National Windscreens - Chester
Thank you for your positive feedback!
Had a lovely gentleman by the name of…
Had a lovely gentleman by the name of christian who came and fixed my front windowscreen..he was very informative and kept me updated as to how long he would be to arrive at my address to do the job, he was very polite and efficent and done a perfect job, 1 very very satisfied customer, 5 star rateing with this company and their employee
12 May 2026
Reply from National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to hear that our technician was informative, polite, and efficient. It's great to know you were very satisfied with the job.
Reply from National Windscreens - Chester
We appreciate you sharing that our service was great and our people were professional! We are so happy you were pleased with us.
Reply from National Windscreens - Chester
We appreciate you sharing that our staff were lovely and our service was efficient! We are so happy you were pleased with us.
National Windscreen - Chester
The the service and customer care was excellent
Especially given that I travelled to Chester from Derby and I arrived late due to heavy traffic, they understood my situation
1 May 2026
Reply from National Windscreens - Chester
We're happy to hear that you received excellent service and care. We appreciate you sharing that we were understanding of your late arrival due to heavy traffic. Thank you for your feedback.
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