Quick service, even made sure my bridge pass was re-attached to the screen Subsequently had a query regarding a light/auto wiper problem that my garage said wasn't warranty and was related to the cali... See more
Company replied
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Got an appointment quickly, on the day communication was great and the job was done promptly. The lady who fitted the window offered me an umbrella for my walk whilst the car was being done and offe... See more
Company replied
This is really an update on my previous experience/review with another national windscreens branch. A fantastic service provided by the team here at National Windscreens Chester You have a very pro... See more
Company replied
Actual replacement went well on time etc courteous staff. It would have been more than helpful if more attention had been given to what was to be re-placed. I needlessly drove into Chester (10 miles)... See more
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Company details
About National Windscreens - Chester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, United Kingdom
- 01244-960-152
4.8
Excellent
684 reviews
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Friendly staff and kept advised as to…
Friendly staff and kept advised as to how the job was going
16 October 2026
Reply from National Windscreens - Chester
We are so pleased to hear that you found our team members welcoming and that they kept you well-informed on the progress of your service. Thank you for taking the time to share your wonderful feedback with us!
Really good customer service and a swift job.
Got an appointment quickly, on the day communication was great and the job was done promptly. The lady who fitted the window offered me an umbrella for my walk whilst the car was being done and offered good advice on where i could head to/public transport.
A really simple, professional service
11 October 2026
Reply from National Windscreens - Chester
We are so pleased to hear that you had such a quick and seamless experience with us! It is wonderful to know that our team took such thoughtful care of you, keeping you informed and making sure you were comfortable while your vehicle was being worked on. Thank you for your kind feedback regarding our professional service.
Top class service
This is really an update on my previous experience/review with another national windscreens branch.
A fantastic service provided by the team here at National Windscreens Chester
You have a very professional outfit here, kept me informed from booking to fitting and then just did the job, great!!
Thank you
4 September 2026
Unprompted review
Reply from National Windscreens - Chester
We are delighted to hear about your fantastic update and positive experience! It is wonderful to know that the team provided professional service and kept you well-informed from the initial booking right through to the fitting. Thank you so much for your kind feedback.
Reply from National Windscreens - Chester
We are so pleased to hear that you experienced a prompt, welcoming, and top-quality visit with our team. Thank you so much for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Chester
We are so pleased to hear that you found our team to be welcoming and received great service overall. We truly appreciate your wonderful feedback!
Superb service and aftercare
Quick service, even made sure my bridge pass was re-attached to the screen Subsequently had a query regarding a light/auto wiper problem that my garage said wasn't warranty and was related to the calibration of the new screen. Jack and the Chester team had me booked straight back in and checked everything throughly - gave me a full report to show all was healthy with the sensors - great service and extremely professional. - recommended. Thanks
6 October 2026
Reply from National Windscreens - Chester
We're delighted to hear about your great experience with our team! It's fantastic that the initial service was quick, thoughtful, and detailed, and that our technicians promptly re-checked your vehicle's sensors to provide complete peace of mind. Thank you for your kind recommendation and positive feedback!
Reply from National Windscreens - Chester
We are so pleased to hear that you experienced very good service. We truly appreciate your wonderful feedback and kind words!
She was friendly and professional and…
She was friendly and professional and very quick. Did a great job.
25 September 2026
Reply from National Windscreens - Chester
We're so pleased to hear that you experienced welcoming and professional service, and that the work was completed so efficiently and well. Thank you for your wonderful feedback!
Excellent service really helpful.
22 September 2026
Reply from National Windscreens - Chester
We are so pleased to hear that you experienced excellent and helpful service. We truly appreciate your positive feedback and kind words!
Received excellent service and had a…
Received excellent service and had a great experience. My car window screen was fixed in no time. I'm very happy with the service and highly recommend them!
15 September 2026
Reply from National Windscreens - Chester
We're so pleased to hear you received excellent service and had a great experience! It's wonderful that your car window screen was fixed in no time and that you're very happy with the service.
The staff were incredibly helpful
The staff were incredibly helpful, polite and kind.
Communication was excellent.
Job was finished quickly
10/10
13 September 2026
Reply from National Windscreens - Chester
We're so pleased to hear that our staff were incredibly helpful, polite, and kind. It's wonderful to know that communication was excellent and the job was finished quickly!
Lovely customer service and did a great…
Lovely customer service and did a great job, couldn’t fault a single thing! Thank you
11 September 2026
Reply from National Windscreens - Chester
We're so pleased to hear that you received lovely customer service and that we did a great job. Thank you for your wonderful feedback!
Reply from National Windscreens - Chester
We are so pleased to hear that you experienced such quick service and great communication. We truly appreciate your positive feedback!
All done satisfactorily as promised.
7 September 2026
Reply from National Windscreens - Chester
We're so pleased to hear that everything was completed satisfactorily and as promised. Thank you for your positive feedback!
Staff looked after car
Staff looked after car and explained everything it was a pleasure to see
8 September 2026
Reply from National Windscreens - Chester
We're so pleased to hear that our staff looked after your car and explained everything so thoroughly. Thank you for your wonderful feedback!
Reply from National Windscreens - Chester
We're so pleased to hear that you received great service and that your windscreen was renewed in about 90 minutes. Thank you for your wonderful feedback!
Very friendly and did job quickly
Very friendly and did job quickly. Was disappointed I had to go to Chester as he couldn't do it at home as it started raining. Of course by the time I got to Chester the sun was shining.
27 August 2026
Reply from National Windscreens - Chester
We appreciate your feedback and are glad to hear about the friendly service and quick job. We understand your disappointment regarding the change of location due to the weather forecast, especially when the sun came out. We'll review our procedures to minimize such inconveniences.
My appointment was booked unfortunately…
My appointment was booked unfortunately on a very wet day, I was contacted to ask if I wanted to rearrange or would I like to go to their nearest centre. I agreed and a twenty minute drive later my car was handed over to a very efficient lady, and 15 minutes later I was handed my key. Thankyou.
28 August 2026
Reply from National Windscreens - Chester
We're glad to hear that we could accommodate your appointment despite the weather and that our team provided efficient service. We appreciate you taking the time to share your positive experience with us.
I was given a weeks time for replacing…
I was given a weeks time for replacing full windscreen. But with a cancellation, it was completed two days later. Perfect job and perfect fitter from Chester .
27 August 2026
Reply from National Windscreens - Chester
We're so pleased to hear that we were able to complete your windscreen replacement sooner than expected due to a cancellation! It's wonderful to know you're happy with both the job and the fitter.
Very good job and didn't take long
Very good job and didn't take long. Very thorough and knowledgeable. Would recommend highly. Great job and very satisfied
25 August 2026
Reply from National Windscreens - Chester
We're so pleased to hear you had a very good experience and that our team was thorough and knowledgeable. It's wonderful to know you would recommend us highly!
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