Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... See more
Company replied
Location
Switch locationUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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See what reviewers are saying
All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... See more
Company replied
Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... See more
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Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... See more
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Company details
About National Windscreens - Brighton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, United Kingdom
- 01273-803-527
4.7
Excellent
708 reviews
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Reply from National Windscreens - Brighton
We appreciate your positive feedback! We are so happy to learn that you experienced a friendly reception, great service, and clear communication.
Reply from National Windscreens - Brighton
We appreciate you sharing that our staff was great and efficient! We are so happy you were pleased with our team and service.
Extremely professional and very…
Extremely professional and very knowledgeable.
The timing was also very quick and convenient
24 March 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We are so happy to learn that you found the service extremely professional and knowledgeable and that the timing was quick and convenient.
Polite
Polite, professional, and friendly staff. I would definitely recommend to anyone. 👍😁
20 March 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We are so glad to learn that our staff was polite, professional, and friendly, and that you would recommend us.
Very helpful
Very helpful. Friendly and reassuring.
Felt they were very professional. Also ran on time. Called me to let me know when it would be done. He was aware I had a baby so also gave me an option of where to go and wait.
18 March 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're happy to hear that you found our team helpful, friendly, and reassuring, and that they were professional and punctual. We're also glad they kept you informed and considered your needs.
Very happy with the service received
Very happy with the service received. Company used in Brighton was so friendly and they replaced my windscreen super quick. Faultless from start to finish.
12 March 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're happy to hear that you were very satisfied with the friendly service in Brighton and the quick windscreen replacement. We're glad it was faultless!
All went just as expected
All went as expected. The staff were helpful and the workshop was impressively clean and tidy.
3 March 2026
Reply from National Windscreens - Brighton
We're happy to hear that everything went according to plan. We appreciate your feedback regarding our helpful team and the cleanliness of our workshop.
Chip repair
Kept us up to date with time they where going to arrive , was thorough, tidy and professional
17 March 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to learn that we kept you updated on arrival time and that our service was thorough, tidy, and professional.
Very easy throughout
The staff at Brighton were polite and welcoming, and did a flawless job in less time than I expected.
24 February 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to learn that the Brighton staff were polite and welcoming, and completed the job flawlessly in less time than expected.
Fitter at Hove was excellent
Fitter at Hove was excellent, great job. Only minus was the company texting me each day to pay the bill in advance.
7 March 2026
Reply from National Windscreens - Brighton
We're glad you found the work excellent. We apologize for the payment reminder texts and will review our communication process to improve your experience.
Morning drop-off and I could pick up…
Morning drop-off and I could pick up the car after work in the evening, very flexible.
After the job was done, the interior of the car was not left messy. Thanks to the staff for keeping it tidy.
After replacing the glass, there are no strange reflections or shadows; the glass quality is good.
6 March 2026
Reply from National Windscreens - Brighton
We're happy to hear that the drop-off and pick-up times were flexible for you. We appreciate you noting that we kept the interior tidy after the job was completed and that you are pleased with the glass quality.
Reply from National Windscreens - Brighton
We appreciate you sharing! We are so happy that our staff was polite and that you had good service.
Great all round experience
Great all round experience, from reporting what was needed right through to the glass fitting. I was particularly impressed by the gentleman who fitted my window, he was polite, professional and genuinely enthusiastic. A great ambassador for your company. Thanks
25 February 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that you had a great all-round experience and that you were particularly impressed by the polite, professional, and enthusiastic service. It's great to know that you see them as a great ambassador for our company. Thank you!
Super cool
Super cool, friendly atmosphere with professional people. They know what they are doing. Must recommend 👍
23 February 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to learn that you enjoyed the cool, friendly atmosphere and the professionalism of our people. We appreciate your recommendation!
Reply from National Windscreens - Brighton
We appreciate you letting us know our communication was good and our service was efficient! We are so happy you were pleased with us.
Very welcoming and gave good and…
Very welcoming and gave good and helpful information about the process.Also gave me a timeframe of the job which was very accurate and this included a phone call to collect my vehicle.Great service many thanks.
19 February 2026
Reply from National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The blokes were very helpful and done a…
The blokes were very helpful and done a good and clean job
11 February 2026
Reply from National Windscreens - Brighton
We are so happy to hear that the team was helpful and completed a good, clean job. We appreciate your positive feedback very much!
National Windscreens, Brighton
Booked & repaired same day. Took 30 minutes only, & good service.
10 February 2026
Reply from National Windscreens - Brighton
We're happy to hear that you received same-day service and a quick repair. Thank you for your positive feedback; we appreciate your time.
An absolute shocking experience in…
An absolute shocking experience in Brighton, I was verbally abused challenged by 2 members of staff, worst of all sent back out on the road with a van in an unworthy road condition. As they refused to complete the replacement windscreen. Now their is two sides to every story, As a customers point of view being told to get out of the workshop whilst on the phone within the safety lines outlined on the floor can be done one of 2 ways the tech chose the aggressive way, not in a nice respectful considerate approach. Staff need better training of how to deal with customer service before letting loose on a fleet customer.
9 February 2026
Unprompted review
Reply from National Windscreens - Brighton
We appreciate you bringing this to our attention. We're sorry to hear about the unacceptable experience you had with our staff and the condition of your van. We'll investigate this incident thoroughly and take steps to improve our customer service training. Thank you for your feedback.
Super quick, friendly service.
Super quick, efficient, polite friendly service. Replaced my windscreen in under two hours! Exceeded my expectations, my insurance gave me the link but I was not disappointed.
12 February 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're happy to hear you experienced super quick, efficient, and friendly service and that your windscreen replacement exceeded your expectations.
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