Had our windscreen replaced however because there is more technology in windscreens now you have to take it to a shop. Quite a distance to travel to the shops, could do with more in a reasonable drivi... See more
Company replied
Location
Switch locationUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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See what reviewers are saying
So much better than Autoglass - the tech Rob was helpful & polite. And guess what - no damage unlike Autoglass. I would have given them 5 stars but the man in reception was very vacant, I had to speak... See more
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Tracking on drivers route. Driver phoned to let me know what time he would arrive. Very professional, polite and efficient as task was explained to me. Job done expertly in good time. No rubbish left... See more
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The Staff at Brighton were so accommodating. My appointment was supposed to be the following day but I turned up the day before to see if I could bring my car in earlier as my wife had a hospital ap... See more
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Company details
About National Windscreens - Brighton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, United Kingdom
- 01273-803-527
4.7
Excellent
678 reviews
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Morning drop-off and I could pick up…
Morning drop-off and I could pick up the car after work in the evening, very flexible.
After the job was done, the interior of the car was not left messy. Thanks to the staff for keeping it tidy.
After replacing the glass, there are no strange reflections or shadows; the glass quality is good.
6 March 2026
Reply from National Windscreens - Brighton
We're happy to hear that the drop-off and pick-up times were flexible for you. We appreciate you noting that we kept the interior tidy after the job was completed and that you are pleased with the glass quality.
Reply from National Windscreens - Brighton
We appreciate you sharing! We are so happy that our staff was polite and that you had good service.
Great all round experience
Great all round experience, from reporting what was needed right through to the glass fitting. I was particularly impressed by the gentleman who fitted my window, he was polite, professional and genuinely enthusiastic. A great ambassador for your company. Thanks
25 February 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that you had a great all-round experience and that you were particularly impressed by the polite, professional, and enthusiastic service. It's great to know that you see them as a great ambassador for our company. Thank you!
Super cool
Super cool, friendly atmosphere with professional people. They know what they are doing. Must recommend 👍
23 February 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to learn that you enjoyed the cool, friendly atmosphere and the professionalism of our people. We appreciate your recommendation!
Reply from National Windscreens - Brighton
We appreciate you letting us know our communication was good and our service was efficient! We are so happy you were pleased with us.
Very welcoming and gave good and…
Very welcoming and gave good and helpful information about the process.Also gave me a timeframe of the job which was very accurate and this included a phone call to collect my vehicle.Great service many thanks.
19 February 2026
Reply from National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The blokes were very helpful and done a…
The blokes were very helpful and done a good and clean job
11 February 2026
Reply from National Windscreens - Brighton
We are so happy to hear that the team was helpful and completed a good, clean job. We appreciate your positive feedback very much!
National Windscreens, Brighton
Booked & repaired same day. Took 30 minutes only, & good service.
10 February 2026
Reply from National Windscreens - Brighton
We're happy to hear that you received same-day service and a quick repair. Thank you for your positive feedback; we appreciate your time.
An absolute shocking experience in…
An absolute shocking experience in Brighton, I was verbally abused challenged by 2 members of staff, worst of all sent back out on the road with a van in an unworthy road condition. As they refused to complete the replacement windscreen. Now their is two sides to every story, As a customers point of view being told to get out of the workshop whilst on the phone within the safety lines outlined on the floor can be done one of 2 ways the tech chose the aggressive way, not in a nice respectful considerate approach. Staff need better training of how to deal with customer service before letting loose on a fleet customer.
9 February 2026
Unprompted review
Reply from National Windscreens - Brighton
We appreciate you bringing this to our attention. We're sorry to hear about the unacceptable experience you had with our staff and the condition of your van. We'll investigate this incident thoroughly and take steps to improve our customer service training. Thank you for your feedback.
Super quick, friendly service.
Super quick, efficient, polite friendly service. Replaced my windscreen in under two hours! Exceeded my expectations, my insurance gave me the link but I was not disappointed.
12 February 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're happy to hear you experienced super quick, efficient, and friendly service and that your windscreen replacement exceeded your expectations.
Kept informed of progress of engineer
Kept informed of progress of engineer. Engineer very good and was on time as stated. Carried out a very good job. Was friendly and competent.
10 February 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that you were kept informed and that the engineer was on time, friendly, competent, and carried out a very good job.
Excellent service
Excellent service. Stuck to timeframe
The car was left clean and tidy. Friendly staff
9 January 2026
Reply from National Windscreens - Brighton
We're happy to hear that you received excellent service and that we adhered to the timeframe. We appreciate your positive feedback regarding our friendly staff and the cleanliness of your car.
Reply from National Windscreens - Brighton
We appreciate you letting us know about our quick, friendly service and the job being well done! We are so happy you were pleased with us.
Reply from National Windscreens - Brighton
We're so happy to learn that you received great, timely, courteous, and tidy service. Thank you for your positive feedback; we appreciate it!
Very professional and timely job.
5 February 2026
Reply from National Windscreens - Brighton
We appreciate you sharing that the job was professional and timely! We are so happy you had a positive experience with us.
Quick and efficient got the windscreen…
Quick and efficient got the windscreen replaced in 2 hours, very happy
31 January 2026
Reply from National Windscreens - Brighton
We're delighted the windscreen replacement was completed quickly and efficiently. Thank you for your positive feedback, we appreciate your time!
Technician assessed damage and advised…
Technician assessed damage and advised on cheaper option but was very flexible. Really appreciated
28 January 2026
Reply from National Windscreens - Brighton
We're happy to hear that the technician provided flexible and cost-effective options for you. We appreciate you taking the time to share your positive experience!
Fab Experience
Such an easy and quick process to get a new windscreen. Got my car back within a few hours. Really great and helpful staff. Would highly recommend. The guy in the office in the hove branch (sorry I didn’t get your name!) was fab!
16 January 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that getting your new windscreen was an easy and quick process, and that our staff were helpful. We're glad you would recommend us!
Made a difficult time easier
Made a difficult time easier, efficient service and very helpful
20 January 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to hear that our efficient and helpful service made a difficult time easier for you.
The trouble l had with my windscreen…
The trouble l had with my windscreen which £1200 was terrible l would never use your firm again
Many thanks
Paul salter
20 January 2026
Reply from National Windscreens - Brighton
We appreciate your feedback and regret that your windscreen experience was not satisfactory. We'll review your situation to see how we can improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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