Once I had got past the car insurance company and spoke to National Windscreens employees everything went very smoothly. I was contacted before the appointment by the staff member who carried out the... See more
Company replied
Location
Switch locationUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
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See what reviewers are saying
Turned up on time very quick service fully tided up after and left immaculate, but overall not that satisfied with the final product. Windscreen looks great but slightly of centre leaving a gap down o... See more
Company replied
I have this reminder, but , I have sent a review already. You may have it again. The chap that came. Was polite. Smartly dressed. I am a curious person so asked questions which he was happy to answer.... See more
Company replied
Technicians contacted us to give ETA, and worked solidly in the heat to complete the job. Made me aware of any issues, including DAB aerial attached to the windscreen that potentially might get damage... See more
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Company details
About National Windscreens - Bournemouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, United Kingdom
- 01202-805-913
4.6
Excellent
495 reviews
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The replacement screen was the wrong…
The replacement screen was the wrong size so the old one was put back in but with multiple cracks I had to drive around like that for another week. The receptionist at the Bournemouth branch is very unhelpful that's when she does answer the phone, the lady at the customer service centre was very helpful but all she could do was email the branch who then don't reply. When the correct windscreen arrived I was then expected to wait another 6 days before it could be fitted. I stated that I should have been a priority and after refusing to accept any of the offered appointments as they were not convenient and at my insistence I was given an earlier appointment. I don't like to give a bad review and the fitters were all very polite and apologetic it was the attitude of the receptionist who has made this a bad experience that I hope never to repeat
1 April 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with the recent experience. It sounds like there were several issues that led to a disappointing outcome, including the incorrect screen size, delays in receiving the correct replacement, and difficulties communicating with the branch. We sincerely apologize for the inconvenience and the challenges you faced. We value your feedback and will use it to improve our communication and service processes.
The guy who fitted the windscreen was…
The guy who fitted the windscreen was excellent, but the administration in making the appointment left a lot to be desired.
27 March 2025
Reply from National Windscreens - Bournemouth
We appreciate you taking the time to share your experience. We're glad to hear that you were pleased with the technician's work. We will take your feedback about the appointment process seriously and use it to improve our services.
Excellen experience
Excellent outcome based experience from the first telephone call to the moment we collected our motorhome.
29 March 2025
Reply from National Windscreens - Bournemouth
We're thrilled to hear about your positive experience! It's wonderful to know that you felt well-supported throughout the process, from your initial call to the moment you picked up your motorhome. We strive to provide exceptional customer service and are delighted that we were able to meet your expectations.
Absolutely shocking 2 weeks to replace…
Absolutely shocking 2 weeks to replace a golf windscreen, Hastings direct need to change windscreen providers no apologies for 1st failed fit allegedly due to damaged screen delivery to branch and then appointment made for Saturday and no pre warning or options for us to discuss date!
30 March 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with the recent windscreen replacement experience. We strive to provide excellent service and are disappointed to hear about the delays and communication issues you encountered. We value your feedback and will use it to improve our processes.
Job was done well but a long way to…
Job was done well but a long way to travel and a long time at the centre waiting for the job to be done. If I were not retired this would have been a big problem. No facilities at the site and a very poor waiting area
27 March 2025
Reply from National Windscreens - Bournemouth
We appreciate your feedback and understand your frustration with the travel time and wait. We strive to provide a convenient experience for our customers, and we'll take your comments into consideration as we continue to improve our services. We value your business and hope you'll choose us again in the future.
Reply from National Windscreens - Bournemouth
We appreciate your kind words. We strive to provide excellent service and are glad you enjoyed your experience.
Very professional and pain-free
The engineers kept me informed of their estimated time for arrival. On arrival they were friendly, polite, well presented and very professional. They got straight into the job. They completed the work quickly and left the car in the condition they found it it
(minus the cracked windscreen but with a sparkling new one). Thank you.
Job well done.
26 March 2025
Reply from National Windscreens - Bournemouth
We are so pleased to hear that you were happy with the service you received. We strive to ensure that our customers have a positive experience and it is wonderful to hear that our engineers met your expectations. We are delighted that you were impressed with their professionalism and the quality of their work. Thank you for taking the time to share your positive feedback.
Excellent customer service and workmanship
Fantastic service from Tom - excellent attention to detail and workmanship. Really friendly team from reception and service at Parkstone - very professional, clear communication and obviously take pride in work undertaken.
17 March 2025
Unprompted review
Reply from National Windscreens - Bournemouth
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the attention to detail and workmanship provided by Tom. We appreciate your feedback on the professionalism and communication of our team at Parkstone. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Customer experience
They were ready for me when I arrived and gave me an accurate estimate of when they would be finished..
Very well organised experience from start to finish
12 March 2025
Reply from National Windscreens - Bournemouth
We are thrilled to hear that you had a positive experience with us. We strive to provide our customers with a smooth and efficient service, and we are glad that you found our team to be organized and helpful. We appreciate your kind words and will continue to work hard to ensure that every customer has a positive experience.
Reply from National Windscreens - Bournemouth
Thank you for your kind words! We're glad to hear that you found our service helpful and appreciated the communication throughout the appointment process. We strive to provide excellent customer service and are happy to know we met your expectations.
Windscreen fitted in a timely manner…
Windscreen fitted in a timely manner and kept informed throat the process
27 February 2025
Reply from National Windscreens - Bournemouth
We appreciate your kind words and are glad to hear that you were kept informed throughout the process. We strive to provide our customers with a positive experience and are happy to hear that we met your expectations.
all good as usual
23 February 2025
Reply from National Windscreens - Bournemouth
We're glad to hear you had a positive experience.
Avoid at all cost. If your car insurance send you to them demand someone else
've had my side driver window fitted by them.
They fitted it ok but there was an issue with the mechanism that controls the window going up. Window was not staying up. Instead it was droping down leaving a gap.
They said its because car was broken into... That was not true.
Basically modul that controls the window needed to be reset. As the car engineer explaind to me the new window is not 1 to 1 copy of the old one and mechanism must recalibrate to work properly. This are car glass specialist and they dont know about it... Or dont know how to do it properly.
I've ended up having to pay someone else to reset the modul and Im pretty sure thats something that should be covered within the glass fitting service.
Definitely don't recommend to anyone and myself I won't use their service again.
13 February 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with the window issue and the inconvenience it caused. We strive to provide the best possible service and are disappointed to hear that your experience did not meet your expectations.
We appreciate you bringing this to our attention and will use your feedback to improve our services.
Reply from National Windscreens - Bournemouth
Thank you for your kind words and positive feedback. We're delighted to hear that you were pleased with our service. We appreciate you taking the time to share your experience.
Check they have your windscreen in stock
Very poor service as they didn't check the stock. They then rearranged my appointment with very little notice. It was really inconvenient and delayed the replacement by a week.
21 February 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with the inconvenience caused by the stock issue and the short notice for your appointment reschedule. We strive to provide excellent service and will take your feedback into consideration as we work to improve our processes.
Prompt service once booking time and…
Prompt service once booking time and date arranged, windscreen examined and was able to be repaired within half an hour instead of replaced which could have taken between two and four hours depending upon recalibration of sensors etc.
19 February 2025
Reply from National Windscreens - Bournemouth
We're thrilled to hear about your positive experience. We appreciate your feedback and are glad you were able to get your windscreen repaired quickly and efficiently. We strive to provide prompt and convenient service for our customers.
I waited a week for the wrong part.
I waited a week for a new rear windscreen, when it was being fitted the windscreen was the wrong one. The fitter was brilliant and sorted out the issue quickly and fitted the correct one a few days later. Not a great experience waiting and then disappointed to have the wrong one, but the fitter was always polite, professional and efficient.
14 February 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with the initial delay and the incorrect windscreen. We appreciate your patience and understanding. We are glad that the fitter was able to resolve the issue promptly and professionally. We strive to provide excellent service and will use your feedback to improve our processes.
Great service
Great service, quick and efficient, and very friendly staff. Strongly recommended 😊
13 February 2025
Reply from National Windscreens - Bournemouth
Thank you for your kind words and positive review. We are delighted to hear that you found our service great, quick and efficient, and that you were impressed by our friendly staff. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
easy replacement service
convenient location for me, great service, done in time frame given and all looks great
12 February 2025
Reply from National Windscreens - Bournemouth
Thank you for your kind words and positive feedback. We are pleased to hear that you found our location convenient and that you were happy with the service you received. We strive to provide excellent customer experiences, and your feedback confirms we are meeting that goal. We appreciate you taking the time to share your positive experience.
My experience was excellent
My experience was excellent. Booked on really swiftly and the job took less than expected. Brilliant team.
25 January 2025
Reply from National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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