Clear communication and instructions from first contact and right through the job process. Friendly and professional reception at workshop and very high quality of workmanship and care in completing... See more
Company replied
Location
Switch locationUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
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Turned up on time very quick service fully tided up after and left immaculate, but overall not that satisfied with the final product. Windscreen looks great but slightly of centre leaving a gap down o... See more
Company replied
It's a shame my review mirror case that attaches to the windscreen to cover the sensors, clips were broken and the cover stuck back on that now keeps falling off.
Company replied
Once I had got past the car insurance company and spoke to National Windscreens employees everything went very smoothly. I was contacted before the appointment by the staff member who carried out the... See more
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Company details
About National Windscreens - Bournemouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, United Kingdom
- 01202-805-913
4.6
Excellent
510 reviews
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Very happy with the quality of the…
Very happy with the quality of the service and the windscreen replacement.
11 October 2026
Reply from National Windscreens - Bournemouth
We're so pleased to hear that you were delighted with the high standard of service and the excellence of your new glass installation. Thank you very much for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Bournemouth
We are so pleased to hear that you experienced such fantastic care. We truly appreciate your wonderful feedback and kind words!
Reply from National Windscreens - Bournemouth
We are so pleased to hear that you experienced excellent service and found our team to be so welcoming, fast, and organized. Thank you for your wonderful feedback!
Reply from National Windscreens - Bournemouth
Thank you for your feedback. We regret that your experience left you so frustrated, and we will review our services to address these underlying issues.
Broken cover case after windscreen replacement
It's a shame my review mirror case that attaches to the windscreen to cover the sensors, clips were broken and the cover stuck back on that now keeps falling off.
25 September 2026
Reply from National Windscreens - Bournemouth
We're happy to hear that you had a overall good experience, but we deeply appreciate your feedback regarding the broken rear-view mirror sensor cover. We are actively investigating this issue.
The service was quick and efficient
The service was quick and efficient. And the manager did a great job. But the technician broke my ignition switch. And the carpet was covered in glass shards. Wasn't hoovered out after the screen was fitted.
30 September 2026
Reply from National Windscreens - Bournemouth
We appreciate your feedback and are pleased that the prompt service and management met your expectations. However, we are very sorry to hear about the damage to your ignition switch and the mess left in your vehicle. We understand your frustration and will address these concerns with our team to prevent this from happening again.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Friendly and wonderful service
The guy who took over my car was really friendly and helpful, lady on reception was really friendly too.
25 September 2026
Reply from National Windscreens - Bournemouth
We're so pleased to hear that the individual who took care of your car was really friendly and helpful, and that the lady on reception was also very friendly!
⭐️⭐️⭐️⭐️⭐️ great service from the Poole…
⭐️⭐️⭐️⭐️⭐️ great service from the Poole branch
22 September 2026
Reply from National Windscreens - Bournemouth
We're so glad to hear you received great service from our Poole branch! We appreciate your kind words.
Great efficient,friendly service from…
Great efficient,friendly service from start to finish.
17 September 2026
Reply from National Windscreens - Bournemouth
We're so pleased to hear that you experienced great, efficient, and friendly service from start to finish. Thank you for your wonderful feedback!
Happy with the new screen and no…
Happy with the new screen and no problems identified at present
23 September 2026
Reply from National Windscreens - Bournemouth
We're so pleased to hear you're happy with your new screen and that everything is problem-free! Thank you for your wonderful feedback.
I needed a windscreen replacement on…
I needed a windscreen replacement on short notice over the Bank holiday weekend, National Windscreens arranged the replacement for the earliest opportunity after the holiday and completed the fitting in less than 2 hours. Great experience!
8 September 2026
Reply from National Windscreens - Bournemouth
We're delighted to hear that we could arrange your windscreen replacement so promptly after the Bank Holiday and complete the fitting efficiently. It's wonderful that you had such a great experience!
New windscreen fitted within the quoted…
New windscreen fitted within the quoted timescale.
2 July 2026
Reply from National Windscreens - Bournemouth
We're so glad to hear your new windscreen was fitted within the quoted timescale. Thank you for your kind words!
Very thorough job throughout
Clear communication and instructions from first contact and right through the job process. Friendly and professional reception at workshop and very high quality of workmanship and care in completing the work. Feels like new again. Thank you Tom and team.
13 September 2026
Reply from National Windscreens - Bournemouth
We're so pleased to hear you had such a positive experience! It's wonderful that our communication and instructions were clear throughout the job process. We're especially glad you felt our reception was friendly and professional, and that the workmanship was of very high quality. Thank you for highlighting that your vehicle feels like new again!
Extremely polite
Extremely polite, helpful and kind. From the assistant on my first phone call, to the lovely lady on site at the repairs and the mechanic completing the work, everyone was wonderful
10 September 2026
Reply from National Windscreens - Bournemouth
We're so pleased to hear that everyone, from your first phone call to the mechanic completing the work, was wonderful! It's fantastic that you found our team polite, helpful, and kind.
Reply from National Windscreens - Bournemouth
We are so pleased to hear that you experienced competent staff and friendly, speedy service. Thank you for your wonderful feedback!
Excellent work!
28 August 2026
Reply from National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
I have this reminder
I have this reminder, but , I have sent a review already. You may have it again. The chap that came. Was polite. Smartly dressed. I am a curious person so asked questions which he was happy to answer. The job was perfect.
26 August 2026
Reply from National Windscreens - Bournemouth
We're delighted to hear you had such a positive experience! It's wonderful that our colleague was polite, smartly dressed, and happy to answer your questions. We're especially pleased to know the job was perfect.
Reply from National Windscreens - Bournemouth
We're so pleased to hear that you experienced friendly and prompt service. We truly appreciate your kind words and positive feedback.
Good communication
Good communication, punctuality and a clean vehicle after windscreen replacement
19 August 2026
Reply from National Windscreens - Bournemouth
We're so pleased to hear that you experienced good communication and punctuality, and that your vehicle was clean after the windscreen replacement. Thank you for your wonderful feedback!
Fantastic service
Fantastic service, fast proffessional, extremely personable and polite. Would not hesitate to use again.
20 August 2026
Reply from National Windscreens - Bournemouth
We're so pleased to hear you received fantastic service that was fast, professional, and extremely personable and polite. It's wonderful to know you wouldn't hesitate to use us again!
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