I think it was a great job, done in record time, unfortunately there is definately something been dropped through the dash vent thatvhas caused the fan to make noise.
Company replied
Location
Switch locationUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
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Technicians contacted us to give ETA, and worked solidly in the heat to complete the job. Made me aware of any issues, including DAB aerial attached to the windscreen that potentially might get damage... See more
Company replied
A very friendly and efficient team. It is so rare to find good old fashion customer service values these days. This depot has it and all credit to the manager and her team.
Company replied
The staff, from the manager to the fitter, were excellent. They explained the process, how long it would take and why. We got back early to pick it up and it was fascinating how the road assistance el... See more
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Company details
About National Windscreens - Bournemouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, United Kingdom
- 01202-805-913
4.6
Excellent
474 reviews
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I think it was a great job
I think it was a great job, done in record time, unfortunately there is definately something been dropped through the dash vent thatvhas caused the fan to make noise.
6 July 2026
Reply from National Windscreens - Bournemouth
We appreciate your feedback and are concerned to hear about the fan noise after the service. We would like to investigate this issue further for you.
Lovely helpful chap and work completed…
Lovely helpful chap and work completed super fast with no hassle. Would definitely recommend.
20 June 2026
Reply from National Windscreens - Bournemouth
We're so pleased you found our team member helpful and that the work was completed quickly and without any hassle. Thank you for your recommendation!
People are really kind and friendly and…
People are really kind and friendly and delivered my car back on time. Highly recommended.
2 July 2026
Reply from National Windscreens - Bournemouth
We're so pleased you found our team kind and friendly, and that your car was returned on time. Thank you for your high recommendation!
A very friendly and efficient team
A very friendly and efficient team. It is so rare to find good old fashion customer service values these days. This depot has it and all credit to the manager and her team.
2 July 2026
Reply from National Windscreens - Bournemouth
We're so pleased to hear that you experienced such friendly and efficient service from our team. It's wonderful to know that our commitment to good old-fashioned customer service values shone through. Thank you for your kind words!
Reply from National Windscreens - Bournemouth
We are so happy to hear that you received great customer service and helpful advice! Thank you for your positive feedback.
Fast and efficient service
Fast and efficient service. Booking process was very simple and easy
26 June 2026
Reply from National Windscreens - Bournemouth
We're so pleased you found our service fast and efficient, and that the booking process was simple and easy. Thank you!
Technicians excellent
Technicians contacted us to give ETA, and worked solidly in the heat to complete the job. Made me aware of any issues, including DAB aerial attached to the windscreen that potentially might get damaged. They did not damage it and completed the work to a high standard.
23 June 2026
Reply from National Windscreens - Bournemouth
We appreciate you sharing your feedback. We're happy to hear that our technicians contacted you with an ETA and worked diligently in the heat. It's great to know they made you aware of potential issues, like with the DAB aerial, and completed the work to a high standard without damage.
Arrived as per schedule
Arrived as per schedule, operative was very polite, did a great job
18 June 2026
Reply from National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
A very east process top marks
Booking in was easy and the tech was nice to deal with too. Completed the job in no time at all
22 June 2026
Reply from National Windscreens - Bournemouth
We're so pleased your booking was easy and our tech was great to deal with. Thank you for your feedback!
Quick and easy response
Quick and easy response. Very helpful when organising a time for the repair and efficient and professional on the day.
12 June 2026
Reply from National Windscreens - Bournemouth
We're so pleased you found our service quick, easy, and professional. Thank you for your wonderful feedback!
Reply from National Windscreens - Bournemouth
We're so pleased you received brilliant, quick, and reliable service. Thank you for your feedback!
The windscreen was replaced quickly and…
The windscreen was replaced quickly and efficiently at the agreed time. Simple!
16 June 2026
Reply from National Windscreens - Bournemouth
We're glad to hear your windscreen was replaced quickly and efficiently at the agreed time. Thank you for your feedback!
Reply from National Windscreens - Bournemouth
We are so pleased to hear you had a positive experience. Thank you for your kind words!
Great staff and customer service over…
Great staff and customer service over the phone and when my windscreen was replaced. 5*
5 June 2026
Reply from National Windscreens - Bournemouth
We're so glad to hear you had a great experience with our team and windscreen replacement! Thank you for your kind words.
The calibration was not correct and had…
The calibration was not correct and had to be recalibrated a week later
1 June 2026
Reply from National Windscreens - Bournemouth
We regret the calibration issue you experienced. We are reviewing our process.
Very professional first class
5 June 2026
Reply from National Windscreens - Bournemouth
We appreciate your kind words. We're glad you were pleased!
repair instead of replacement.
Went in for a new windscreen but was advised it could be repaired, which we did. It cost me £15 instead of £75. Win ! :-)
28 May 2026
Reply from National Windscreens - Bournemouth
We're delighted to hear we could save you money with a successful repair! Thank you for sharing your positive experience.
Great job however my sat nav screen was…
Great job on windscreen how ever my sat nav screen was scratched
26 May 2026
Reply from National Windscreens - Bournemouth
We're glad the windscreen work was great. We're concerned about the sat nav screen and are looking into this.
Great experience throughout
Great experience throughout the booking process and when I took my car into the workshop. Repair carried out successfully and in a professional manner
22 May 2026
Reply from National Windscreens - Bournemouth
We appreciate your positive feedback. We are glad to hear that your experience was great and the repair was successful and professional.
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