National Bankcard Inc. Reviews 

My experience with National Bankcard, Inc. has been frustrating due to poor communication, inconsistent information, and withheld merchant funds. These good reviews must be fake. Check the Better Business profile and see the real ones. All negative. My account was approved through underwriting, but shortly after activation it was placed under review and funds from legitimate completed transactions were withheld without clear explanation.

I was repeatedly transferred between departments and given conflicting reasons for the hold. I was told the issue involved transaction decline ratios, but declines are common in online commerce and often come from customer-side issues. No evidence of fraud or misconduct was provided.

Despite submitting invoices and documentation, funds continued to be held with no clear transaction-level explanation. I also requested that all processing be stopped and the account closed, yet I still observed fees or settlement activity afterward.

From my experience, this company relies heavily on aggressive sales tactics, including Facebook advertising and commission-driven sales representatives who will say anything to get you onboarded.

Once your account is active, you are exposed to sudden freezes and withheld funds while transaction fees continue to be collected.

This has had a serious financial impact on my business. I remain out more than $4,000 in completed sales. Advice to others: be extremely cautious before signing up.

Make sure you fully understand the risk of fund holds and account freezes after activation.

Desired outcome: release of all undisputed funds, full accounting of holds and fees, and confirmation all processing and debits have stopped.

Greg was excellent. He walked me thru everything. I just started working with Jody, but she is doing well for me. Thank you

I love how nice the people are with this service, so far everything is great. exceptional service and very nice and helpful

The more I learn and use National bankcard. The more I'm impressed by them. And the more I am glad I'm using them. And i hope to continue use them in the future.

The customer service by everyone I talked with today was excellent. They explained everything simply and concisely.

National Bankcard representatives were professional and answered all my questions promptly and satisfactorily. The enrollment process was smooth, quick, and simple, thanks to the attentiveness of the company's representatives.

Everything about the reader itself is great, but customer service needs a lot of work. Don't be a customer service rep. If You can't answer the questions. Everything else about the card reader and company is wonderful.

Agents listened, worked well through a complex activation, expedited new account fast and fee rates are very reasonable. Would recommend to others to use National Bankcard for credit card processing.

Horrible customer service. Reps not experienced. If I could give you guys less than one star, I would big mistake in signing up with this company

Your team member helped me get through the process and made it easy for me to get everything all set up.

I am a new customer and Jodie Kitain and
Kelly Costantino made it simple for me to switch from Square to National Bankcard. Kelly set up my account with me over the phone and walked me thru the process and Jodie helped verify all my info and answer all my other questions. I can't wait to use to service.

Thank you so for Experince with Representatives that Made Contact with me Robert Casey and And Staff with most professional experience and looking out for my needs to service 😀

The customer service was very personable. Such an easy service to use. I will recommend to others.

what made me select national bank card was the simple fact that I was able to get a virgin account I was treated with professionalism great customer service communications most especially in many businesses, and which I was truly impressed

Very personable, eager to assist, assured me of their commitment to customer satisfaction and service

The help made everything a breeze for signing up.

Greg is awesome and a pleasure to work with over the phone and email. Aruba called to help me set up my App and do a sample transaction. Lovely to have her help me as well. Thank you, Robin The Notary