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National Bankcard Inc. Reviews 

10,009
•
TrustScore 5 out of 5

4.8

Business Services
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Review summary

Created with AI, based on recent reviews

Evaluating 1,078 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the incredibly helpful and knowledgeable staff who guide new users through the setup process, making everything remarkably smooth and stress-free. People also appreciate the exceptional support, polite representatives, and quick response times when getting their new accounts ready for use. However, some customers also noted that customer service needs improvement, pointing out occasional difficulties in getting their questions properly answered and dealing with frustrating communication. A few reviewers felt that onboarding procedures could be streamlined further to avoid interruptions and ensure a more consistent experience throughout.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as fast, easy, and... See more

Service

Reviewers mention positive feedback about service, highlighting wonderful experiences and staff helpfulness.... See more

User experience

People report wonderful satisfaction with the user experience, highlighting the exceptional and easy setup... See more

Response time

Users describe positive interactions with response_time, highlighting quick turnaround times and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Marie explained everything or made sure I understood with my brief back questions. She was able to adjust our account to reflect what our intent of use was. She answered all my questions and I feel... See more

Rated 5 out of 5 stars

Recently set up remote credit card processing. Not only was everything completed and working in less than three hours, the support I received from National Bankcard was phenomenal. I don't usually wax... See more

Rated 5 out of 5 stars

I’ll tell you what at first I was mad and didn’t get the best experience but Angela came in and got things going !!! She got me fixed right up thank you very much Angela !!! Your customer service skil... See more

Rated 5 out of 5 stars

I am a new customer and Jodie Kitain and Kelly Costantino made it simple for me to switch from Square to National Bankcard. Kelly set up my account with me over the phone and walked me thru the proc... See more

Company details

  1. Business Services

Information provided by various external sources

National Bankcard is a leading provider in credit and debit card-based payment processing solutions to customers across the country. We pride ourselves on having the lowest processing rates backed by our award-winning customer service. No matter what type of business, our focus is to be your processor-of-choice.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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4.8

All reviews

(10,009)

1,030 reviews in the last 12 months

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Rated 1 out of 5 stars

Our merchant account was placed under…

Our merchant account was placed on hold and all payouts were suspended without any prior notification or explanation.

Yesterday, I called National Bancard customer support twice. During both calls, I was informed that our account had been placed into a risk review. However, I was also told that no risk review analyst had yet been assigned to our case and that we would need to wait 24–48 hours for an analyst to be assigned.

Both customer support representatives said they would email me the case ID, but I have still not received any email. As a result, I don't even know what my case number is or how to track the status of the review.

At this time, we have not been informed of the reason for the hold or whether any documentation is required from our side. The lack of communication has been extremely frustrating, especially with our payouts being withheld.

I respectfully request that National Bancard assign a risk review analyst as soon as possible, provide our case ID, explain the reason for the review, and let us know immediately if any documents are needed so this matter can be resolved promptly

Datacom Tech (4223699286219382)

3 November 2025
National Bankcard Inc. logo

Reply from National Bankcard Inc.

We sincerely apologize for your recent experience with our company. We understand how frustrating this situation has been, and we take your concerns seriously. Unfortunately your account has been closed for security risk.

Rated 5 out of 5 stars

We have been with you for a year…

We have been with you for a year now-eveything is so easy and your group are super friendly. I will refer you to everyone I know. Vthabks and keep up the great work. Your customer service beats most

24 June 2026
Rated 5 out of 5 stars

The sign up process is cumbersome

The sign up process is cumbersome. It could be streamlined a bit more. Too many steps and emails and/or texts to look for and follow links to. The agents were nice and did direct me, but still...
The staff was awesome regardless of the procedures.

30 June 2026
Rated 4 out of 5 stars

Good company

Good company, good rates. Only small issue is they are a little slower on the settlements but outside of that, would recommend for sure

3 November 2025

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