NAPA AUTO PARTS Reviews 242

Inner tie rod threads to steering rack incorrectly formed during production. Quality control must not exist with this company. The only reason I've given 2 stars is the way the local branch handle... See more

I ordered a car part that was suppose to arrive the next day. I ordered it so I could get it the next day as I needed my car on the road. Over a week later it had still not arrived, there were just co... See more

Over £500 out of pocket due to a faulty part return. Chis is refusing to take or return my calls. My customer is without their vehicle, which remains blocking a ramp in my business. Please explain... See more

napa auto parts 9361 sierra ave fontana called to get some inner and outer front hub bearings and seals the big Hispanic man told me they don't carrier bearings only disc breaks hubs only ama... See more

If you ever need to call NAPA Customer Support for an issue, don’t, the worst support ever. They use a foreign overseas company who employees work from their home. No call backs after they promised to... See more

August 2023 bought 2 napa batteries and in May 2024 had problems with loosing charge replaced under warranty in August 2024 after auto electrician could not find a fault on my van 2025 same proble... See more

So far pretty bad, the website is garbage. My first attempt to place an order for some engine oil, and the website is infuriating! it’s not functional, incredibly slow to load, it’s not processing m... See more

I purchased a battery charger from NAPA online for 189.00 Received a defective non working item Was refused a simple return via corporate by email Disputed the rejection to return and again was... See more

I made an online order at the Columbus Ohio 161 Dublin Granville store. I went there item was pulled but it was lost I waited 45 minutes while they searched eventually, I was refunded the money but I... See more

My husband went to buy brake cleaner today.Absolutly awful service.Nobody came to serve him after he put the item on the counter.This company should get some lessons for choosing the right staff and e... See more

NAPA Auto Parts Store, Berkeley Springs, WV - They have a problem in honoring their own NAPA brand - LEGEND car batteries that, are under warranty. I had to file a customer complaint with NAPA corpora... See more

My 2023 Subaru Outback had a battery issue on Saturday and I went to dealer service but they were closed so the salesperson suggested I go to NAPA as they have batteries for my car. I went there an... See more

I had the best experience with NAPA, as a first time buyer. My part was enroute, until it got to the Doraville GA UPS site where my package was broken into, items stolen, and box discarded. Well NAPA... See more

Ordered a wheel bearing online. Payment is committed and the order has died somewhere internal to NAPA. I was supposed to receive this in two days but it's been over a week and three phone calls. Nobo... See more

the local guys in Cedar Park...Alex...super helpful and informative. They always carry quality parts...not the cheapest...but the service and support are worth paying a little more than Amazon prices... See more

Omg worse customer service I have ever experienced from their trade counter in Blandford. Can only assume it’s because I’m a women of a certain age AKA invisible. Just to let you know this is the firs... See more

Called about car battery warranty, he danced around it, Then located receipt, he was So bent, we had to have. Then it was exchange to bring it in. So my hubby did, he kept the battery and our receipt.... See more

Very rude with poor customer service. I called to ask if they could get a vehicle part for me, they didn’t take the time to look on their system just gave me a straight up reply with rude tone “prob... See more

Ordered a condenser through their site on Ebay and it went with no problems. Then I went direct to Napa and orderd a radiator for same vehicle, I had had hassle with delivery and trying to get an inv... See more

Do NOT use this company. Choosing to order NAPA Online was the worst mistake ever. Needed a rear main seal kit to get My vehicle running. Ordered on Sep 15, showed overnight shipping to Me. UPS lost t... See more

I went into the NAPA store in Fryeburg, Maine, looking for license plate screws. The front ones required a different type of screw from the rear ones. I was feeling overwhelmed. Camden, the sales asso... See more

These guys at Napa are the best! I've been dealing with them for several years and have nothing but the finest words for their service, repairs and pricing. They will diagnose the problem, repair and... See more

I want to update my review after Napa customer service was able to waive return fees for me after I had complained. I am very appreciative of them for that and will give them another shot in the futur... See more

My husband and I were travelling along the west coast of Newfoundland when we were rear ended. Our insurance adjuster told us to take the car to Carstar in St Johns. When they told us they don’t do me... See more

I accidentally ordered the wrong part, but had a pleasant after-sales experience with Chris. He promptly canceled the order and issued a refund. I really appreciated his responsiveness and professiona... See more

This is absolutely UNACCEPTABLE! I am beyond furious that NAPA would pull such a shady move and sell me a completely useless, discontinued scanner! I just bought this piece of junk TODAY, 04/14/2025,... See more

disgusting, one of their employees came onto our property parked not even properly across two disabled bays and was taking a leak! disgusting NUMBER PLATE E068MLY

Saw a part delivery driver weaving in and out of traffic, tail gating. speeding. not signaling to change lanes. A threat to everyone's safety on the road. Spotted at around 535pm at St Clair and Kings... See more

One NAPA store wont return unused parts, with a receipt, bought from another NAPA store. They wont stand behind their product or warranty. Huge ripoff. Autozone is so much better!

Cheryl Ferguson at the store located at 1775 Ellice Street in Winnipeg is the worst supervisor I have ever seen in my whole life. I have not yet met such incompetent managers who do not know their wor... See more

Horrible experience trying to buy a part online. Was sent the wrong part and the process to return it and get the right part that I already paid for is an absolute nightmare. Take your money LITERALLY... See more

Casey Dagger was very helpful he walk me through the order process and gave me everything I needed and was polite 😌 need more people like him. Napa 500 Shrewsbury rd Jefferson la 70121. Thank for... See more

Absolute shambles – avoid this place like the plague. Had yet another terrible experience here. Called to get a price for a clutch kit, was told the total over the phone and agreed to order it.... See more

Do not buy parts from NAPA’s online store. You will not be able to return the parts to a NAPA store. I purchased $900 worth of brake parts (Brembo rotors and Akebono pads for 2 cars) that their websit... See more

A NAPA company van from the Shrewsbury branch has been parking on a blind bend, near to a junction for well over a year on every evening and all weekend. This is just inconsiderate, it is dangerous to... See more

NAPA auto in Payette Idaho. The actual MANAGER from this store is the rudest and ignorant I have ever had the misfortune of dealing with. No need to go into an in depth review. If you enjoy being in... See more

ordered some filters because online said I could get them the next day. they did not arrive for 4 days. the first one I opened was damaged/defective (not by UPS but had been damaged prior to shippi... See more

Always really helpful people!

Spoke to a guy at the 28450 Gratiot Ave (Roseville, MI) location. It was around 9:40 am, his customer service skills were a joke---get some manners. *web site and store name says Napa, but the guy... See more

Stay from these people....They are rude and be careful before order anything because they won't take your RETURN.. I will never buy anything from them, Period

Napa sent me a defective part, so I tried to return it to my local NAPA store the next day. The store staff said they could not help and gave a phone number to call. Of course nobody is available at N... See more

Low quality parts, poor customer service and they will not warranty any of their tools, parts or equipment they sell. Manager at Wheaton, MN location has no customer service skills and probably shou... See more

The Coleraine Northern Ireland branch would not properly test or replace a faulty 12v car battery. A terrible way to do business. I will never step foot in any of their stores again. Avoid at all cos... See more

The bald guy behind the counter is a nightmare to deal with – rude, dishonest, and always looking for ways to scam customers. I called to get a quote for a clutch kit, agreed on the price, and... See more

I purchased a part online that was guaranteed to fit my car per the NAPA website. I had a local shop that I have used for the last 10 years to install the part. The part did not fit. I have spent o... See more

I made the mistake of ordering brake shoes online. They sent me the wrong brakes with a completely different part # then I ordered. Then they made my take pictures and call multiple times to get a... See more

A ZERO would be best for this scam of a company! I purchased an air compressor online and within 30 minutes cancelled it and then received notification that it was shipped to me three days later. I re... See more

I ordered a Fuel cap, waited a week and they shipped me 2 filters for a car!!!!! So i call customer service and they told me to repackage the filters and take to ups store and they will email me a ret... See more

I spent $5k for a snowplow thru napa and a receiver hitch. Plow shipped right away but was missing parts. On the napa website for the order the receiver hitch was showing a two week ship time. I got o... See more

Ordered parts, delivered to my home. They were the wrong parts. Went to return them at a local Napa. Was told I could only return online if shipped to my house (really dumb policy) and I did everythin... See more