Najaf RugsReviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often finding them even more beautiful and vivid in person than depicted online, with many appreciating the craftsmanship and unique designs. The delivery service is frequently highlighted for its speed and efficiency, with items arriving promptly and well-packaged to ensure protection. Reviewers also commend the exceptional customer service, noting the helpfulness and excellent communication from the team, making the purchasing process smooth and enjoyable. However, some people were dissatisfied with the delivery service, specifically mentioning issues with UPS being inefficient and difficult, and a lack of clear explanation regarding import fees.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the rugs as beautiful, unique, and... See more

Quality

Customers consistently note positive experiences with quality, often describing items as authentic,... See more

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting prompt and speedy arrivals,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having loved my recent trip to Türkiye so much I was looking to purchase some genuine vintage rugs to remind me of that wonderful country. I was very pleased after much searching to come across Najaf... See more

Rated 5 out of 5 stars

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more

Company replied

Rated 5 out of 5 stars

I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more

Company replied

Rated 5 out of 5 stars

Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size. Her customer service is e... See more

Company replied


Company details

  1. #1 of 4 best companies in Rug Store
  2. #1 of 2 best companies in Carpet Store

Written by the company

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(306)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service and products.

Outstanding service and products.
Immediate replies to any queries.
A real pleasure to do business with this beautiful family.
Thank you Maria

24 June 2022
Najaf Rugs logo

Reply from Najaf Rugs

Thank you for the kind words, Steve! I appreciate it.

Kind Regards,
Maria

Rated 5 out of 5 stars

Thanks

Nice person on phone. Helpful. Easy to chat to. Quality phone presence goes a long way. Did everything she said she would and promptly. Made it easy.
Rug arrived. Accurate to description.
Happy customer. To so many “other” retailers out there. It’s not that difficult. Just put good people on the phones.

23 June 2022
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Reply from Najaf Rugs

Thank you so much, Harry! I really appreciate your 5-star review and kind words.

Rated 4 out of 5 stars

Problem resolved

Initial problems with courier were promptly resolved.

16 June 2022
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Reply from Najaf Rugs

Hi Andrew,

Thank you for sharing your feedback. I apologise for your negative experience with the courier company we used. We try to use the best and most reputable courier companies - StarTrack Express or TNT. We have had almost no issues with it. I wish you would've reached out to us so we could've investigated why the package wasn't delivered to you; I would've been more than happy to assist you with this.

Whilst I understand your frustration, I feel Najaf Rugs has been judged unfairly because we have no control over the courier companies and their delivery processes.

As you would've seen in all our other reviews, we try our best to be as helpful as possible, making purchasing a rug online as smooth as possible - I'm sorry that this wasn't the case for you.

Regardless, I hope you loved the rug you ordered. Please feel free to contact me personally at maria@najaf.com.au if there's anything else I can help you with.

All the best,
Maria

UPDATE: Thank you for updating your review Andrew, we really appreciate it!

Rated 5 out of 5 stars

Thank you. Tribal. Rugs.

Thank you.
Good access via your website
Your photo gallery is a good representation of your rug portfolio.
Reply and delivery. Is prompt.

9 June 2022
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Reply from Najaf Rugs

Thank you Megan! We appreciate your kind review.

Rated 5 out of 5 stars

Excellent prompt shipping

Excellent prompt shipping, and great service when there was a small omission on our multiple rug order. Great quality kilims, exactly as described in the website

1 June 2022
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Reply from Najaf Rugs

Thank you so much for the lovely 5-star review!

We hope you love your kilims forever.

Rated 5 out of 5 stars

We bought our rug online and unseen.

We bought our rug online but were given the option of a full refund if it didn't work in our room or we were not satisfied. It arrived promptly, and we are delighted with our purchase, a large Chobi. The staff were most helpful and efficient. We would buy from Najaf again. Paul & Lee

1 June 2022
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Reply from Najaf Rugs

Thank you so much Paul & Lee! We loved helping you with the rug.

Rated 5 out of 5 stars

Excellent service

Excellent service, useful information. The rug arrived in 2 days after ordering and I am delighted with it.

31 May 2022
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Reply from Najaf Rugs

Thank you for the lovely 5-star review, Judith!

Rated 5 out of 5 stars

Beautiful rugs, all good

Beautiful rugs, well described on the website easy purchase process, good communication, well packed, quickly delivered

29 May 2022
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Reply from Najaf Rugs

Thank you for purchasing with us again, Paul!

Rated 5 out of 5 stars

Exceptional service and Quality

We have been looking for an unusual size runner for abt 3 yrs and contacted Maria from Najaf rugs who could not have been more helpful.we had a runner handmade and brought it home yesterday- absolutely stunning
Exceptional service and quality -thank you so much

5 May 2022
Unprompted review
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Reply from Najaf Rugs

Thank you so much, Sheryl! We're ecstatic that we managed to create such a beautiful hallway runner for you - it turned out incredible.

Enjoy!

Rated 5 out of 5 stars

I fell in love with your rug on…

I fell in love with your rug on Instagram but it is on order and delivery is not expected until May. My sister recommended you- her rug is lovely, great quality and service was excellent- which is why I also bought from you. I am looking forward to my beautiful rug!

17 April 2022
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Reply from Najaf Rugs

Thank you so much for the kind words, Joanna. We're so excited to get your rug to you! Only a week or so left.

Kind Regards,
Maria

Rated 5 out of 5 stars

Always 5 stars!

Always 5 stars! NR&T are so good. Their rugs are beautiful and their service is impeccable. Thank you.

5 April 2022
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Reply from Najaf Rugs

Thank you Anna!

Rated 5 out of 5 stars

I ordered another lovely rug from Najaf…

I ordered another lovely rug from Najaf and like before didn't disappoint. The rug is beautiful and the service was great. It was packaged really well too and arrived quickly. Highly recommend!!

1 March 2022
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Reply from Najaf Rugs

Thank you so much Sadina!

Rated 5 out of 5 stars

I appreciate the personal attention…

I appreciate the personal attention offered by Maria from Najaf Rugs. Delivery was very prompt and the rug as described.

15 February 2022
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Reply from Najaf Rugs

Thank you for the kind words and 5-star review Beatrice. It was a pleasure helping you find the perfect rug.

Rated 5 out of 5 stars

I’m so happy with my purchase

I’m so happy with my purchase. I bought two rugs and they are both beautiful. Shipping was very fast as well.

7 February 2022
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Reply from Najaf Rugs

Thank you so much for the 5-star review Em!

We hope you love your rugs forever.

Rated 5 out of 5 stars

Amazing quality

Amazing quality, great service, quick delivery. We love our rug

15 January 2022
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Reply from Najaf Rugs

Thank you so much for the 5-star review Rachel!

Rated 5 out of 5 stars

Beautiful rugs, wonderful experience

My rugs are beautiful! I bought them online and decided to collect them from the shop. Najaf and Maria are a wealth of information and are more than happy to share their knowledge about their rugs. Nothing is too much of a problem for them - even when customers came into the shop just to look, they took the time to show them a variety of rugs and explain where each one is from etc. It is such a pleasure to buy from them - will definitely be back!! Hakeema's dahl was also a real treat - delicious!! :)

14 January 2022
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Reply from Najaf Rugs

Tanya, thank you for such a lovely review! We look forward to having you in store again.

Maria :)

Rated 5 out of 5 stars

Good afternoon Maria and Najaf,

Good afternoon Maria and Najaf,
Just letting you know our rugs arrived this morning. They are beautiful and fit the space perfectly. We are very happy. No more cold feet on a cold winter's morning! Thank you for the opportunity to purchase such unique and serviceable objects - the craftsmanship is admirable. As we live in country New South Wales, delivery is always fraught, but our mail lady is totally reliable and I knew the rugs would turn up eventually - the wait is but a bad memory now! I hope to buy from you again soon. Kind regards and happy new year, Margaret Walsh

10 January 2022
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Reply from Najaf Rugs

Thank you so much for the kind words Margaret! I'm so glad to hear that the rugs work well in your space. We look forward to helping you out again.

Kind Regards,
Maria

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