Ruggable AU Reviews

789  Excellent
TrustScore 4.5 out of 5

4.4

In the Home Goods Store category

Write a review

Company activitySee all

Reviews4.4

789 total


Sort:


Rated 4 out of 5 stars

Love the Vianna design

With a Ruggable rug, I now have a rug in my kitchen knowing I just put it in the washing machine when it needs a clean. I chose Vianna Black & Ivory 75x215 and it put a finishing touch to my black & white kitchen. We went with the standard rug pad and have been happy with that. There was a good selection of sizes and styles and the website had the information I needed. Delivery was timely. The only negative, it moves a little on my tiles - not glossy- and needs repositioning every few days. Have yet to contact Ruggable for suggestions. Haven't washed it yet but so far I'm liking Ruggable.

Date of experience: 27 May 2023

Our 2022 Transparency Report has landed

Take a look

Rated 5 out of 5 stars

From placing the order to delivery

From placing the order to delivery, the wait time was minimal, Easy to put down, received exactly what I ordered. As I washed a previous one ,the discision was easy to order another one , so easy to look after.

Date of experience: 26 May 2023


Rated 5 out of 5 stars

Exceeded my expectations

Exceeded my expectations on look, feel & design. Haven’t needed to wash it yet but the peace of mind that I’ve got this option is a huge relief with kids & dogs!

Date of experience: 19 May 2023


Rated 5 out of 5 stars

Happy Customer!

I’ve been trying to get a rug with green shades for ages, & very glad I finally found a perfect piece. My rug arrived super fast, love the vibrant colours, looks great against my Blackbut floors, very happy with my purchase.

Date of experience: 14 May 2023


Rated 1 out of 5 stars

Your returns service is awful

The rugs are lovely but I have been trying to return a couple of items and it is impossible to return the items. There is a ridiculous system where I have to be sent a returns label but I have been waiting for 4 days for this label to be sent and I never get it. You also use a return system called sendle but when I webt to drop ab item off the location on the website said they didn’t accept sendle items after all. I understand this is a different business but you should partner with a returns provider that offers a good prompt service

Date of experience: 13 May 2023

Reply from Ruggable AU

Hello Maria! Thank you for your review. We are terribly sorry about the issues you experienced with our returns partner but we are very appreciative that you shared this as we are always looking at ways to improve our service and partnerships! We are delighted to see that you were able to receive your refund without delay and place your new order with us!


Rated 3 out of 5 stars

It is an okay rug

I love the design and the sizingg, but I found the rug a little more on the rougher side, the texture ain’t as soft as I thought it’s be. Bit pricey for what it is.

Date of experience: 26 May 2023


Rated 5 out of 5 stars

The products are exactly as expected…

The products are exactly as expected when I purchased online. I love the diversity of design, colour and size. One rug arrived with a small print fault. I emailed with a photo and received very prompt response, with a replacement on its way within 24 hrs. So impressed. Website is great and easy to navigate.
Products are brilliant, and when they’re not quite perfect- they respond quickly. Thank you Ruggable for your great customer support.

Date of experience: 18 May 2023


Rated 5 out of 5 stars

I could not believe how fast they were…

I could not believe how fast they were shipped (I am in rural Tasmania) ! Superb quality rugs. I have already put one in the machine after my kitty had an accident. It washed up so well. I will only buy these rugs FOREVER!

Date of experience: 15 May 2023


Rated 5 out of 5 stars

Lovely product

Reliable shipping time. Really nice underlay for the rug. Colour scheme exact to website. Look forward to seeing how it handles the family!

Date of experience: 14 May 2023


Rated 5 out of 5 stars

No "rug"rets!

Quick delivery. Beautiful quality and colours. Easy to roll out. Like a piece of art on my floor ❤️

Date of experience: 24 May 2023


Rated 1 out of 5 stars

It's been weeks

It's been weeks. There was no delivery, just constant delays. How can I evaluate a rug that hasn't come after a month? Absolutely useless online shopping experience.

Date of experience: 16 May 2023

Reply from Ruggable AU

Hello Mina! Thank you for your review. We are terribly sorry to hear about the issues with your FedEx delivery and that it was stuck in transit. We are delighted to see that our team was able to create a replacement for you. We really look forward to you receiving your Bath Mat!


Rated 5 out of 5 stars

Perfect

Great colour, was very indecisive about colour and thickness of the pad but got the hazel, it’s perfect.
The thick padding is very thick so iam putting those hall runners into the kitchen and the thin padding one in the hall. They don’t move around at all. Top layer is all Velcro so holds the top in place very well.
Haven’t washed yet, extremely happy.

Date of experience: 13 May 2023


Rated 5 out of 5 stars

Good follow up via email re delivery…

Good follow up via email re delivery date. Good arrived sooner than expected which was a lovely surprise. Carpet is great…size is accurate…only one thing we thought the ‘red’ colour would have been a little deeper -as per the photo; but we’re very happy

Date of experience: 01 May 2023


Rated 5 out of 5 stars

the product arrived quickly ans was…

the product arrived quickly ans was left according to my instructions so I wasn't chasing it around parcel pick up places.
I was able to choose 2 different rugs that both suited my decor.
it is so easy to wash and keep clean.

Date of experience: 05 May 2023