Having loved my recent trip to Türkiye so much I was looking to purchase some genuine vintage rugs to remind me of that wonderful country. I was very pleased after much searching to come across Najaf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more
Company replied
I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more
Company replied
Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size. Her customer service is e... See more
Company replied
Company details
- #1 of 4 best companies in Rug Store
- #1 of 2 best companies in Carpet Store
Written by the company
We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.
Contact info
Melbourne, Victoria, Australia
- 0395292068
- info@najaf.com.au
- najaf.com.au
4.9
Excellent
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful!! ⭐️⭐️⭐️⭐️⭐️
I got two 3m runners for my hallway and they’re even more beautiful than in the photos. The quality and craftsmanship that went into them is also fantastic. The two underlays that I bought with them are also great. Neither our bounding greyhound, nor our toddler has managed to shift them from place. Highly recommend Najaf Rugs!
17 November 2025
Reply from Najaf Rugs
Hi Alba, Thank you so much! We’re so happy to hear you love the runners, sounds like they’ve passed the ultimate test with your greyhound and toddler.
Kind regards,
Maria
Wonderful service and a great rug.
Wonderful service and a great rug.
It is my first time buying from Najaf Rugs having no doubt I would be happy judging by previous reviews. It is definitely a great company with a great history, the owner having been a refugee from Afghanistan.
10 November 2025
Reply from Najaf Rugs
Thanks so much, Odile! We’re so happy you love your rug and appreciate your thoughtful words.
Kind regards,
Maria
Simply the best on line buying…
Simply the best on line buying experience for buying interesting rugs. Beautiful authentic rugs at fair prices, honest communication, and very speedy delivery, a pleasure to do business with them . Highly recommended .
10 November 2025
Reply from Najaf Rugs
Sara, thank you for your continued support and kind words. We're so happy to hear that you've had a positive experience.
Kind regards,
Maria
We absolutely love our new Kilim rugs
We absolutely love our new Kilim rugs! The designs and colors are beautiful, and they arrived quickly and were carefully packaged for protection. Our entire experience with Najaf Rugs has been 100% positive. Thank you for such a wonderful product and service!
29 September 2025
Unprompted review
Reply from Najaf Rugs
Hi Leroy,
Thank you so much for your kind words! We’re so happy to hear how much you love your Kilims. It means a lot to us that you had such a positive experience.
Beautiful rug sent so quickly and…
Beautiful rug sent so quickly and safely from Melbourne to Sydney! Thank you!
28 October 2025
Reply from Najaf Rugs
Hi Amanda, thank you so much for your kind words and 5-star review! We're so appreciative.
Fantastic service speedy assistance and…
Fantastic service speedy assistance and delivery and a rug that is a keepsake.
Thank you so much.
3 November 2025
Reply from Najaf Rugs
Thank you so much for your kind words, Michael!
It means a lot to us to hear that it will be a keepsake.
Kind regards,
Maria
First time I bought a rug online
First time I bought a rug online, I wasn't sure what to expect in term of quality, but the price was very good and I decided to try.
The shipment arrived quickly, and the rug was very well packaged.
Once opened, I was really pleased: the rug is better than expected, and matched the colour and description. It's a premium product, I'm very pleased, it will look fantastic in my living room and it will make it look much more elegant and sophisticated.
Thanks to all the team at Najaf Rugs, I couldn't recommend them more.
25 October 2025
Reply from Najaf Rugs
Hi Mark,
Thank you so much for taking the time to share your experience. We’re so happy to hear your first online rug purchase with us exceeded expectations and that your new rug has found the perfect place in your home.
Warm regards,
Maria
Love my carpet
Love my carpet, exactly what I expected. Great little shop and love the story behind it.
8 October 2025
Reply from Najaf Rugs
Hi Karsten,
Thank you so much for your kind words. We’re so glad you love your rug and that our story resonated with you.
Was delivered quickly
Was delivered quickly. The rug is clean and so beautiful!! Will definitely use Najaf rugs again!
8 October 2025
Reply from Najaf Rugs
Hi Anna,
Thank you so much for your lovely review! We’re so happy to hear your rug arrived quickly and that you love it. We look forward to helping you again in the future.
Kind regards,
Maria
Reply from Najaf Rugs
Thank you for your kind words and 5-star review, Lianne!
UPS messed up delivery
Najaf use UPS for deliveries and they are very inefficient and in my experience obstructive. Their Customer Services are a nightmare to deal with and it’s impossible to get connected to anyone with any authority to act.
Najaf themselves nevertheless did everything possible to chase UPS to eventually deliver.
Thank-you Maria.
Note that import fees were around 30% payable on delivery to UPS, in addition to purchase price and delivery charge. No explanation of this from UPS.
The quality of the rug is first class.
2 October 2025
Reply from Najaf Rugs
Update: Les, thank you for taking the time to update your review and for recognising the efforts made to resolve the delivery issue. I truly appreciate your understanding. We’ll be taking your feedback on board for all future international deliveries handled by UPS.
Hi Les,
I’m incredibly disappointed to see this one-star review, particularly given the amount of time and care that went into resolving this matter for you. As you would have seen from our email correspondence, I personally spent hours on the phone and emailing back and forth with both UPS and our shipping broker to have your shipment released as quickly as possible. Despite my very best efforts, this situation was unfortunately beyond my control.
In our 25 years of business here in Melbourne, this is the first one-star review we’ve ever received, and it is about something entirely outside our hands: shipping delays and customs charges. We rely on our trusted delivery partners such as UPS to handle international freight because, naturally, I cannot personally deliver from Australia to the UK. Among the major international couriers available to us, UPS is one of the most reputable and widely regarded, which is why we continue to trust them. This instance was a rare one-off where things simply did not go as smoothly as they should have. You also acknowledged in one of our email exchanges that this was a UPS-related issue rather than a Najaf Rugs one, as you were cc’d into every single email I sent throughout the process.
Regarding pricing, our website clearly states that product prices exclude any import duties, VAT, or taxes imposed by the destination country’s customs authority. Naturally, international deliveries may incur such charges, but this does not mean that our prices are misleading. These fees are collected by the courier (in this case UPS) on behalf of UK Customs, and they are entirely outside our control. The only way to avoid them would be to misdeclare the shipment’s value or contents, which is something we would never do.
Over the years, we’ve safely delivered hundreds of handmade rugs to customers across the UK, Europe, and beyond without issue, and this experience does not reflect the standard of reliability or service we’re known for. I completely understand and appreciate your frustration, but I did expect a little more grace, especially as you would have seen how hard I was working behind the scenes to resolve this for you. Regardless, I will once again apologise for the inconvenience caused, and I hope, despite it all, that you love your rug. If there is anything else I can help with, you are always welcome to email me directly.
Regards,
Maria
Great Service
I love the rug I bought ,it is exactly as pictured and arrived quickly ,well packaged.
Will be shopping here again soon .
2 October 2025
Reply from Najaf Rugs
Hi Lynn,
Thank you so much for your lovely review! We’re so happy to hear you love your rug and that it arrived safely. We look forward to helping you find another special piece soon.
Kind regards,
Maria
Highly Recommend Najaf Rugs
I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service.
I live in a rural area and the shipping has always been speedy despite the distance.
Thanks so much Najef Rugs you have made my country cottage look beautiful and unique and I love all of the rugs every day.
8 October 2025
Reply from Najaf Rugs
Thank you so much for your beautiful review and for your continued support over the years. We’re so happy to hear how much you’ve loved each of your rugs and that they’ve helped make your cottage feel even more special.
It means a lot to us that you’ve trusted Najaf Rugs time and again. We truly appreciate it.
Kind regards,
Maria
A lovely rug delivered in record time
A lovely rug delivered in record time. It was exactly as described on the website. Beautifully packed to protect in during delivery. Would highly recommend Najaf Rugs who were most helpful while we made our choice.
22 September 2025
Reply from Najaf Rugs
Hi Mary,
Thank you so much for your kind words. We’re so glad to hear your rug arrived quickly and that you love it just as much in person. We truly appreciate your recommendation.
Kind regards,
Maria
Very prompt & friendly (card with…
Very prompt & friendly (card with greetings & care instructions) delivery & the rug is exactly what I expected - love it! Thank you!
16 September 2025
Reply from Najaf Rugs
Hi Christine,
Thank you so much for your lovely review! We’re so happy to hear you love your rug and that it arrived safely. It means a lot to know the little touches were appreciated.
Warm regards,
Maria
Very good customer service
Very good customer service. I purchased online and Maria took pictures of the 3 carpets in my consideration for side by side comparison. This really helps my decision making.
9 September 2025
Reply from Najaf Rugs
Thank you so much for your 5-star review! We truly appreciate you trusting us all the way from Singapore. We hope you’re loving your rugs and we look forward to helping you again in the future.
Best,
Maria
A mesmerising and memorable experience
A mesmerising and memorable experience to visit Najaf Rugs at Prahan.
**Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving processes.
I went to simply view a runner and could not leave without it and another earthy, gorgeous tribal-weave treasure!
Most difficult to leave with only the two!
The online images of both colour and style are precise and in fact I found the rugs to be even more devine and vivid in person. A truly great find indeed!
29 August 2025
Unprompted review
Reply from Najaf Rugs
Thank you so much, Gwen! It was such a pleasure meeting you and learning more about the beautiful space you’re creating. I’m so glad we found the perfect rugs for you, and I look forward to seeing you again soon.
All the best,
Maria
Fabulous rug
Fabulous rug - colour, design, weave etc.
Answered questions promptly.
Delivered promptly. Thanks
5 August 2025
Reply from Najaf Rugs
Thank you for your kind words, Anne! We’re so happy to hear you had a wonderful experience with us.
I am thrilled with my stunning rugs
I am thrilled with my rugs. They are just stunning. The colours are insane, mesmerising, unique. Never seen such colourways before in a rug. I also ordered from Sydney so I was relying on the website and speaking to Maria before purchasing. Maria was able to answer my questions and the customer service experience was very good. I ordered on Monday and the rugs arrived Wednesday! I would love to buy again from Najaf Rugs, after I get rid of my existing rugs!
13 August 2025
Unprompted review
Reply from Najaf Rugs
Hi Fifi,
Thank you so much for your 5-star review and kind words. It was wonderful being part of the process in narrowing down your selection. I’m so happy you love your rugs, and I look forward to helping you again very soon.
All the best,
Maria
Great product and experience
I ordered a hall runner and it arrived to the UK in less than a week. It was well packaged and exactly as described. I absolutely love it and am really happy that I found Najaf Rugs.
22 July 2025
Reply from Najaf Rugs
Thank you for your kind review, Helen! We're so glad to hear the runner arrived quickly and that you're happy with it. We really appreciate you choosing Najaf Rugs, it means a lot.
Kind regards,
Maria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.