NAC Reviews 

31,003
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 8,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient service and the helpful, knowledgeable staff. Many highlight the clear communication from engineers and the easy, straightforward booking process. People also appreciate the prompt arrival times and the professionalism displayed by the team. However, some customers also noted issues with communication, reporting unanswered calls and a lack of follow-up regarding their repairs. A few other people also felt that repairs were not always completed effectively, with some instances of appliances remaining unfixed after payment or requiring multiple visits for resolution.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the ease of organizing engineer visits... See more

Staff

Customers had positive experiences with staff, frequently describing them as professional, polite, and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

Booking process

Users describe positive interactions with the booking process, finding it extremely easy and straightforward,... See more

Customer service

Consumers find customer service to be positive, with many praising the friendly and helpful staff who clearly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. The engineer communicated prior to the visit and told us when he would be arriving. Sadly our fridge freezer was beyond economical repair because it was losing gas. He didn’t mess... See more

Company replied

Rated 5 out of 5 stars

Rang to book for a repair to my washing machine which had leaked water during the last load. Engineer called as phone call, checked the washer thoroughly but could not find where a leak could be comin... See more

Company replied

Rated 5 out of 5 stars

Easy to book over the phone with a helpful and friendly call handler. Next day appointment and txt message giving approximate timing of engineers visit the night before which was very useful so no h... See more

Company replied

Rated 5 out of 5 stars

The initial call-out was swift and thorough. Lewis May took his time looking at our washing machine and checking inside and out. The required part was ordered and repaired exactly on schedule. Excell... See more

Company replied


Company details

  1. Appliance Repair Service

About NAC

Written by the company

repair Services

We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.

Get A New Repair Quote Speak With Customer Service

NAC (Domestic Appliances) Ltd

Written by the company

We're focussed on being the best!
Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.

All Repairs Guaranteed

Highly qualified local engineers

We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.

Contact info

  • 4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom

  • nacrepair.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(31,003)

8,312 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very prompt service

Very prompt service

29 July 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent service

Excellent service. Came to repair oven next day. Arrived promptly. Fixed issue efficiently and very good price. Perfect service for our problem. Will definitely use again. Many thanks

22 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Dishwasher Now works Wonderfully

We decided to try a repair. Nick came the day after we reported the issue and diagnosed the issue within minutes. Emails were received giving a quote for the repair. It was paid parts ordered and the Nick returned in a timely manner and executed the repair. The dishwasher now works wonderfully!

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

IAEG cooker working again

I was extremely pleased with the service I received from start to finish from the engineer coming out to assess the problem with my cooker to the parts being orderd and a few days later being fitted one very pleased customer thank you

21 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Really efficient staff

Really efficient staff. Repair all arranged, call centre staff Sally very helpful, everything explained in detail and reassuring to length of time repair & cost would be. Highly recommended

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Fast, transparent pricing, easy to book

It was easy to book, the costing was transparent & upfront, and the engineer was prompt, able to find a slot the next day. Service was quick, professional, and solved my problem.

29 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Prompt reply to call Leesa was very…

Prompt reply to call Leesa was very informative professional and friendly

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

First contact

The greeting, pacing and the very helpful attitude

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

HI very good service and very quick…

HI very good service and very quick repair , I would recommand it

23 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent speedy service

The engineer, Darren arrived in the alloted time slot. He was very professional and firendly and sorted out our problem with the extractor fan with no problem. Very good service from this company.

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

I was more than happy with the service…

I was more than happy with the service provided. Greg arrived much earlier than expected which was ideal for me on the day. He listen carefully as I explained the problem. He knew straight away what that problem was. After that he got to work and the fridge freezer was fixed in less than 30 minutes. He tided up and was on to his next appointment. I would certainly use this company again and recommend them gladly. MS Thornton

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Came out the same day to look at my washing machine, James was really thorough to find out what was actually wrong with it as it was quite odd! Part ordered and fixed within the week! Great communication and no hidden fees unlike some companies.
Would definitely recommend, and would definitely use again ☺️

24 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Amazing work

Amazing work, skilled engineer, honest and straightforward, polite, friendly, everything went super fast and smooth!

28 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Fantastic Service from Rob at Holywell…

Fantastic Service from Rob at Holywell Electrics. He did a fantastic job on my elderly mothers oven door, explained everything to her, she said he was professional, friendly & very respectful. Thanks again Rob 🙂

22 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Yvonne was absolutely stellar

Yvonne was absolutely stellar, gave phenomenal friendly customer service, and scheduled a workman to attend for 48 hours later. Thank you Yvonne!

29 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent service and competitive…

Excellent service and competitive pricing.

30 July 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

On time

On time, fixed appliance, paid what we were quoted so very happy

30 July 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 4 out of 5 stars

Happy with the job

Good response to my original on line booking. Fitter arrived early during the window given.
Work carried out as quoted with minimum of fuss

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Helen was super efficient

Helen was super efficient, friendly and the service was great, engineer booked in for tomorrow! Thanks so much 😊

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Very organised and helpful service from…

Very organised and helpful service from the booking onwards. Did everything as they said they would do. I would use NAC again great service.

30 July 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

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