Fantastic service. The engineer communicated prior to the visit and told us when he would be arriving. Sadly our fridge freezer was beyond economical repair because it was losing gas. He didn’t mess... See more
Company replied
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Review summary
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What people talk about most
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Rang to book for a repair to my washing machine which had leaked water during the last load. Engineer called as phone call, checked the washer thoroughly but could not find where a leak could be comin... See more
Company replied
Really impressed with the service. The technician was knowledgeable, punctual, and took the time to explain what was wrong with my microwave before fixing itThey diagnosed the problem quickly, fixed i... See more
Company replied
Easy to book over the phone with a helpful and friendly call handler. Next day appointment and txt message giving approximate timing of engineers visit the night before which was very useful so no h... See more
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Company details
About NAC
Written by the company
Washing Machine Repairs
Tumble Dryer Repairs
Oven Repairs
Hob Repairs
Fridge Freezer Repairs
Cooker Hood Repairs
Dishwasher Repairs
Cooker Repairs
We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.
Get A New Repair Quote Speak With Customer ServiceNAC (Domestic Appliances) Ltd
Written by the company
- We're focussed on being the best!
- Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.
All Repairs Guaranteed
Highly qualified local engineers
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
Contact info
4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom
- nacrepair.co.uk
4.7
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very responsible and kept me in the…
Very responsible and kept me in the loop about costs etc will definitely use again
6 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
I was dealt with efficiently and I got…
I was dealt with efficiently and I got what I wanted.
6 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Incredibly fast callback from Yvonne
Incredibly fast callback from Yvonne. Professional and friendly service. Repair to be arranged quickly.
6 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
IMPORTANT GOOD FEW POINTS THAT I LIKE TO POINT OUT
A few good points that I like to point out as compared with other firms that provide 1 year cover, I find
a) the NAC operates in the system whereby the customer can talk to the engineer first after the booking is made.
With this, the engineer would have the first hand of knowing what went wrong instead of getting it from staff who are not engineers or a technicians.
b) The staff at NAC seemed to be able to speak to the engineers for my technical questions while I was on the phone before talking to the engineer finally assigned.
c) The Engineer Huseyin NAC assigned to came as arranged, he was polite and helpful to questions I asked regarding the product that needed inspection. He did just so properly and assured there was nothing wrong with my oven. A very pleasant responsive engineer easy to communicate with.
For the above reasons which all pointed to that there was no time wasted in clarifying issues, which might be a bit more unusual such as mine, before giving a go -ahead for the booking and without such thing called transfers.
I am willing to use NAC platform again if need to, though there was a mixed up with the date of booking. Yet as said earlier, the direct contact with the engineer I was able to confirm the correct date with him directly.
22 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Good all things Honest.
6 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Really easy to book online
Really easy to book online, had a text with an eta and then a phonecall when the engineer was 30 minutes away. Friendly, polite and helpful engineer, gave some advice on how to keep my machine clean moving forward. Woudn't hesitate to recommend.
5 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
still waiting for quote for parts not…
still waiting for quote for parts not fixed yet
have now had quote for parts and do job and said was ok just waiting for date
6 August 2026
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
Reliable
On time, clearly explained the problem and what they did to fix it.
Defo use again
6 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Gino came out to repair our washing…
Gino came out to repair our washing machine and found that it could be many things wrong but he found a very badly kinked water pipe going into the machine and replaced it and hopefully it has sorted it out. Gino was a great ambassador for your company. Many thanks NAC
30 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Phil was excellent
Phil was excellent. Found the fault and fixed it. Answered all my questions. Very efficient. Am a bit worried about him becoming dehydrated as he wouldn’t accept any refreshments from me lol. Nice guy and a job well done. Thanks.
4 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
The day my cooker died
The engineer arrived promptly and from start to finish he was polite, intelligent and helpful. He explained everything clearly and made recommendations, which we have since followed.
This was not a straight forward appliance repair and has been thoroughly investigated to fix the problem.
6 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Great communication
Great communication, engineer very knowledgeable, and although the washing machine was past it's functionality, he gave excellent advice about options.
6 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Very polite gentleman and job was done…
Very polite gentleman and job was done quickly with no mess could not as for more
6 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Range repair through NAC
We contacted NAC online for a cooker repair. Had a very quick call back. An engineer immediately called to arrange a visit; called on the morning to arrange time. He turned up on time and did the repair extremely efficiently. Can’t fault them
30 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Fantastic service from NAC
NAC were easy to contact and arranged for an engineer to call us - he rang shortly after and we managed to get a same-day visit; he obviously knew what he was doing (not the case with some companies) and completed the repair on that first visit ... 5* service all round.
27 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
The engineer came on time,was courteous…
The engineer came on time,was courteous & explaind what he was doing &why. He left the premisses nice &clean all in all I was very pleased
30 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Prompt response and excellent service
Prompt response and excellent service. Rick did an expert job replacing a motor with difficult access.
5 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
This family owned company gave superb…
This family owned company gave superb service from the first phone call. Friendly, efficient service, no hidden costs. The engineer was very experienced and got the machine working again, nothing too much trouble.
Delighted with results! Thankyou
29 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
New Belt gone after 5 months. Tough luck - no warranty on service or part.
Had new belt and bearings fitted to tumble dryer 5 months ago. First time belt had gone. I live on my own so not a heavy user. Belt and bearings replaced however the new belt has just gone. Contacted company. Only 3 month service warranty and no warranty on the part. Tough luck "in our terms and conditions" - you have to book another repair. What about if the fella did not fit belt properly or it was defective? Tough - hey ho. You have been warned.
6 August 2026
Unprompted review
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
Fixed our dishwasher's water pump
Fixed our dishwasher's water pump, came at the scheduled time with the part. Very happy.
29 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
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