NAC Reviews 

30,967
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 8,818 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the ease of booking and excellent communication throughout the process. Reviewers frequently commend the staff and engineers for being knowledgeable, polite, and efficient in diagnosing and repairing issues. Many appreciate the quick response times and the professional approach taken to resolve problems. However, some customers also noted issues where repairs were not successful, requiring further appointments or leaving appliances unfixed. A few people experienced difficulties with communication, such as unreturned calls or delays in receiving parts, leading to frustration. Some reviewers also described instances of poor service and a lack of follow-up from the company.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency and professionalism of... See more

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, efficiency, and... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction after repairs,... See more

Booking process

Customers consistently report positive experiences with the booking process, finding it easy and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite, efficient, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service! Came out the same day to look at my washing machine, James was really thorough to find out what was actually wrong with it as it was quite odd! Part ordered and fixed within the we... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, from ease of booking online, to the service tech showing up, prepared, knowing upfront what our issue was from the online questions. James was GREAT! He was prompt, polite, very k... See more

Company replied

Rated 5 out of 5 stars

The whole experience from start to finish was simple and stress free. It was easy to book the service. The communication was excellent, directly with the engineer. He worked around my work schedule wh... See more

Company replied

Rated 5 out of 5 stars

My SMEG fridge was over ten years old so when it went kaput I wasn't sure it was repairable. Booked on line and everything clear and straightforward and cost explained. Appointment made. I was uoda... See more

Company replied


Company details

  1. Appliance Repair Service

About NAC

Written by the company

repair Services

We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.

Get A New Repair Quote Speak With Customer Service

NAC (Domestic Appliances) Ltd

Written by the company

We're focussed on being the best!
Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.

All Repairs Guaranteed

Highly qualified local engineers

We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.

Contact info

  • 4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom

  • nacrepair.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(30,967)

8,267 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service and Daniel was an excellent engineer who found the problem quickly and explained what had caused the pro blem.

29 July 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

engineer on time very friendly…

engineer on time very friendly definitly use again

22 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Answered promptly and arranged an…

Answered promptly and arranged an engineer in a timely manner

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Lisa was really helpful

Lisa was really helpful

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Very prompt service

Very prompt service

29 July 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent service

Excellent service. Came to repair oven next day. Arrived promptly. Fixed issue efficiently and very good price. Perfect service for our problem. Will definitely use again. Many thanks

22 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Dishwasher Now works Wonderfully

We decided to try a repair. Nick came the day after we reported the issue and diagnosed the issue within minutes. Emails were received giving a quote for the repair. It was paid parts ordered and the Nick returned in a timely manner and executed the repair. The dishwasher now works wonderfully!

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

A real person answered the phone which…

A real person answered the phone which was great after several answerphones
Polite and very efficient lady took all details, explained costs and time scales. Sorted same day appointment. Received confirmation messages and Engineer called back within 15 mins

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

IAEG cooker working again

I was extremely pleased with the service I received from start to finish from the engineer coming out to assess the problem with my cooker to the parts being orderd and a few days later being fitted one very pleased customer thank you

21 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Really efficient staff

Really efficient staff. Repair all arranged, call centre staff Sally very helpful, everything explained in detail and reassuring to length of time repair & cost would be. Highly recommended

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Fast, transparent pricing, easy to book

It was easy to book, the costing was transparent & upfront, and the engineer was prompt, able to find a slot the next day. Service was quick, professional, and solved my problem.

29 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Prompt reply to call Leesa was very…

Prompt reply to call Leesa was very informative professional and friendly

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

First contact

The greeting, pacing and the very helpful attitude

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

HI very good service and very quick…

HI very good service and very quick repair , I would recommand it

23 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent speedy service

The engineer, Darren arrived in the alloted time slot. He was very professional and firendly and sorted out our problem with the extractor fan with no problem. Very good service from this company.

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

I was more than happy with the service…

I was more than happy with the service provided. Greg arrived much earlier than expected which was ideal for me on the day. He listen carefully as I explained the problem. He knew straight away what that problem was. After that he got to work and the fridge freezer was fixed in less than 30 minutes. He tided up and was on to his next appointment. I would certainly use this company again and recommend them gladly. MS Thornton

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Came out the same day to look at my washing machine, James was really thorough to find out what was actually wrong with it as it was quite odd! Part ordered and fixed within the week! Great communication and no hidden fees unlike some companies.
Would definitely recommend, and would definitely use again ☺️

24 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Amazing work

Amazing work, skilled engineer, honest and straightforward, polite, friendly, everything went super fast and smooth!

28 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Fantastic Service from Rob at Holywell…

Fantastic Service from Rob at Holywell Electrics. He did a fantastic job on my elderly mothers oven door, explained everything to her, she said he was professional, friendly & very respectful. Thanks again Rob 🙂

22 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Yvonne was absolutely stellar

Yvonne was absolutely stellar, gave phenomenal friendly customer service, and scheduled a workman to attend for 48 hours later. Thank you Yvonne!

29 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

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