NAC Reviews 

30,861
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 8,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and professional service, highlighting the helpfulness and positive attitude of the staff. The booking process is consistently easy and straightforward, with many appreciating clear communication and prompt scheduling. Engineers are often commended for their expertise, politeness, and ability to quickly diagnose and resolve issues, saving costs. However, some people experienced issues where repairs were not successfully completed on the first visit, resulting in appliances remaining broken or needing further attention. A few customers also reported dissatisfaction with communication regarding unresolved problems or difficulties in obtaining refunds.

What people talk about most

Service

Users describe positive interactions with service, highlighting the efficiency and professionalism of the... See more

Staff

Reviewers consistently express satisfaction with the staff, frequently highlighting their politeness,... See more

Product

Clients share ambiguous opinions on product, with some reviewers expressing satisfaction after repairs,... See more

Booking process

Customers consistently report positive experiences with the booking process, describing it as easy, simple,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang NAC and booked an appointment through the lovely Lisa who was very friendly. The engineer, Alan, who was polite and professional. arrived sooner than anticipated and sorted out my washing machi... See more

Company replied

Rated 5 out of 5 stars

Danny was very polite and obviously knew what he was doing. I have to say his mobile rang at least 10 times during his visit with work related queries from other engineers. I don't know how he kept... See more

Company replied

Rated 5 out of 5 stars

The engineer was very helpful in providing useful advice for what to look out for on our cooker. Advised against a service which was good, stated our cooker did not need it, saving on costs. Expla... See more

Company replied

Rated 5 out of 5 stars

Super fast service, very professional, highly recommend. Neil got to the problem very quickly & sorted out the spares straight away. With 40 years in engineering it’s hard to find people with suc... See more

Company replied


Company details

  1. Appliance Repair Service

About NAC

Written by the company

repair Services

We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.

Get A New Repair Quote Speak With Customer Service

NAC (Domestic Appliances) Ltd

Written by the company

We're focussed on being the best!
Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.

All Repairs Guaranteed

Highly qualified local engineers

We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.

Contact info

  • 4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom

  • nacrepair.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(30,861)

8,155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lisa was really helpful

Lisa was really helpful

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Very prompt service

Very prompt service

29 July 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent service

Excellent service. Came to repair oven next day. Arrived promptly. Fixed issue efficiently and very good price. Perfect service for our problem. Will definitely use again. Many thanks

22 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Dishwasher Now works Wonderfully

We decided to try a repair. Nick came the day after we reported the issue and diagnosed the issue within minutes. Emails were received giving a quote for the repair. It was paid parts ordered and the Nick returned in a timely manner and executed the repair. The dishwasher now works wonderfully!

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

A real person answered the phone which…

A real person answered the phone which was great after several answerphones
Polite and very efficient lady took all details, explained costs and time scales. Sorted same day appointment. Received confirmation messages and Engineer called back within 15 mins

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

I booked online

I booked online, very easy to book and they have explained cleary the cost. Upto now, very good

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

IAEG cooker working again

I was extremely pleased with the service I received from start to finish from the engineer coming out to assess the problem with my cooker to the parts being orderd and a few days later being fitted one very pleased customer thank you

21 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Really efficient staff

Really efficient staff. Repair all arranged, call centre staff Sally very helpful, everything explained in detail and reassuring to length of time repair & cost would be. Highly recommended

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Fast, transparent pricing, easy to book

It was easy to book, the costing was transparent & upfront, and the engineer was prompt, able to find a slot the next day. Service was quick, professional, and solved my problem.

29 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Prompt reply to call Leesa was very…

Prompt reply to call Leesa was very informative professional and friendly

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

First contact

The greeting, pacing and the very helpful attitude

31 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

HI very good service and very quick…

HI very good service and very quick repair , I would recommand it

23 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent speedy service

The engineer, Darren arrived in the alloted time slot. He was very professional and firendly and sorted out our problem with the extractor fan with no problem. Very good service from this company.

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

I was more than happy with the service…

I was more than happy with the service provided. Greg arrived much earlier than expected which was ideal for me on the day. He listen carefully as I explained the problem. He knew straight away what that problem was. After that he got to work and the fridge freezer was fixed in less than 30 minutes. He tided up and was on to his next appointment. I would certainly use this company again and recommend them gladly. MS Thornton

30 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Came out the same day to look at my washing machine, James was really thorough to find out what was actually wrong with it as it was quite odd! Part ordered and fixed within the week! Great communication and no hidden fees unlike some companies.
Would definitely recommend, and would definitely use again ☺️

24 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Amazing work

Amazing work, skilled engineer, honest and straightforward, polite, friendly, everything went super fast and smooth!

28 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Fantastic Service from Rob at Holywell…

Fantastic Service from Rob at Holywell Electrics. He did a fantastic job on my elderly mothers oven door, explained everything to her, she said he was professional, friendly & very respectful. Thanks again Rob 🙂

22 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Yvonne was absolutely stellar

Yvonne was absolutely stellar, gave phenomenal friendly customer service, and scheduled a workman to attend for 48 hours later. Thank you Yvonne!

29 July 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent service and competitive…

Excellent service and competitive pricing.

30 July 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

On time

On time, fixed appliance, paid what we were quoted so very happy

30 July 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look