Brilliant service! Came out the same day to look at my washing machine, James was really thorough to find out what was actually wrong with it as it was quite odd! Part ordered and fixed within the we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service, from ease of booking online, to the service tech showing up, prepared, knowing upfront what our issue was from the online questions. James was GREAT! He was prompt, polite, very k... See more
Company replied
The whole experience from start to finish was simple and stress free. It was easy to book the service. The communication was excellent, directly with the engineer. He worked around my work schedule wh... See more
Company replied
My SMEG fridge was over ten years old so when it went kaput I wasn't sure it was repairable. Booked on line and everything clear and straightforward and cost explained. Appointment made. I was uoda... See more
Company replied
Company details
About NAC
Written by the company
Washing Machine Repairs
Tumble Dryer Repairs
Oven Repairs
Hob Repairs
Fridge Freezer Repairs
Cooker Hood Repairs
Dishwasher Repairs
Cooker Repairs
We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.
Get A New Repair Quote Speak With Customer ServiceNAC (Domestic Appliances) Ltd
Written by the company
- We're focussed on being the best!
- Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.
All Repairs Guaranteed
Highly qualified local engineers
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
Contact info
4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom
- nacrepair.co.uk
4.7
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were lovely but its a trap
Booking staff were lovely and the guy who came to diagnose the issue was great. But £100 upfront for labour with a guarantee of no further labour costs to then get a quote of £175 for two carbon brushes that can be found anywhere online for approximately £12 shows the company has adopted a model of trying to trap their customers into paying extortionate amounts for parts by holding the upfront labour costs. Basically ive paid £100 to have the piss taken out of me. Lovely
5 August 2026
Unprompted review
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
I had a really fast helpful response…
I had a really fast helpful response from the team. It looks like my dishwasher door problem will be sorted just as quick (just waiting on a part).
4 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Easy to book, quick to attend
Easy to book, attended on time with good communication, parts ordered (maybe a tad expensive and if I’d have known the total price before I started I might have just ordered a new dishwasher). Payment up front and easy to make. The only minor irritation was not knowing the total cost up front before booking the first engineer appointment (as we knew what the problem was). Expect the new part to be around £100 turned out they insist on a 2nd new part making the total over £200 (total repair cost £300).
5 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Recommended
The initial call-out was swift and thorough. Lewis May took his time looking at our washing machine and checking inside and out. The required part was ordered and repaired exactly on schedule. Excellent work.
Allan, Glasgow
4 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Quick response …
Daniel came out to look at the fridge freezer within an hour of calling. Unfortunately the appliance couldn’t be repaired but at least it meant I could sort a replacement .
5 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Prompt and Professional Service
Prompt and Professional Service. Honest assessment and rapid solution to the problem. With advice for future protection and maintenance.
5 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Very knowledgeable and pleasant engineer
5 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Five star service
Five star service. Booking process and payment over phone was so easy. Got a cancellation so repair done day ahead of schedule. Good communication from Greg who carried out repair and was very polite and respectful. Repair carried out to very high standard.
Will definitely recommend NAC to friends & family.
5 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Very professional
Very professional, fixed the problem quickly , highly recommend this company .
4 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Excellent service.
The engineer communicated well and updated us on his arrival time.
He was efficient, experienced and friendly and well presented.
Our oven repair was carried out quickly and he explained what had caused the problem.
4 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Suspected leak from water feed behind fridge freezer
Easy to book over the phone with a helpful and friendly call handler. Next day appointment and txt message giving approximate timing of engineers visit the night before which was very useful so no hanging around all day.
Engineer informed by call half an hour before arrival and amazingly was ahead of time. Friendly and knowledgable and was able to carry out inspection behind fridge freezer which we had been unable to manage ourselves.
No problem either water supply or issues with appliance so we can eliminate this appliance from our damp wall problem. Probably pay a bit of a premium for this service at just over £100 but it is efficient and works!
4 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
My original call was dealt with swiftly…
My original call was dealt with swiftly
After I paid engineer was professional.
Was sent a link to pay for the part .next day After the engineer visited
12 days no communication
I've tried to call several times no reply
Engineer picked up and said he would contact the company and ask for them to contact me 4 days ago
Far from professional service poor communication
4 August 2026
Unprompted review
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
Whilst it took time to figure out what…
Whilst it took time to figure out what was wrong, the engineer didn't give up and managed to fully restore my appliance.
4 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
The Engineer ( Ashley David ) was Exceptional
The Engineer ( Ashley David ) was absolutely brilliant - helpful , professional , efficient , courteous - a total asset to the company.
Initial visit he found the problem very quickly , and explained the way forward.
Second visit to fit “new” part went very well - with many trials to ensure that everything was in order.
Excellent service - and a big “thank you”
Spare part was exceptionally expensive ( including shipping , tax etc) - however , apparently Miele are not cheap)
2 July 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Quick and straightforward.Fully…
Quick and straightforward.Fully inclusive quote price
4 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Thank you very pleased with the Danny…
Thank you very pleased with the Danny who was efficient and pleasant.
Rita Knapper
4 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Very Prompt Service
Very helpful checking details and making sure that the issue I have was something they could deal with. Engineer to call later to arrange visit/repair tomorrow.
4 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Engineer Robert Hill was very efficient…
Engineer Robert Hill was very efficient and tested cooker and found faulty element. Didn't have part in van so had to order it. Was kept fully informed of it's delivery and gone time slot to complete repair.this was adhered to.Booking repair was straight forward and price for job
given
3 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.