NAAMA Studios  Reviews 308

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Naama studios has been great, the staff are amazing, very friendly, and always offer you a drink on arrival. Sadly I’m 13 sessions in and my tattoos are still very visible, there has definitely been s... See more

Company replied

Rated 4 out of 5 stars

Was seen by Anna who was training under the watchful eye of Alexis; who demonstrated great mentor and leadership to Anna whilst I was there which was reassuring as the client. Alexis as ensure... See more

Company replied

Rated 5 out of 5 stars

NAAMA Studio has a warm and inviting atmosphere. Both Alexis and Anna were amazing , informative , friendly and made me feel very comfortable as I was very anxious about the procedure. I will definit... See more

Company replied

Rated 5 out of 5 stars

Naama studio staff is great and amazing I have been almost with them more then two years and mia the lady she is removing my tattoos since beginning she is very very intelligent and professional. Tha... See more

Company replied

Company details

  1. Tattoo Removal Service

Written by the company

We are tech-led and skin-obsessed. The LightSense® laser system is significantly safer than traditional laser tattoo removal technology.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Don't waste your money

I was one of the first Naama studio's customers. When I used their service, they didn't have many reviews here.

So I had to believe what I saw on the website, which was claiming that 80% of the tattoo would be gone after 3 months.

I had exactly 3 months of sessions and over 10 visits in which they did two sessions. Initially, I had a good result, but it literally didn't have any impact after the fourth session.

I was told that I had too many sessions too often. Therefore, I wasn't getting the results. It kind of makes sense but then what is the point of paying double or tribble the cost of any other tattoo removal technology, plus why are you claiming that you will get rid of 80% of the tattoo in less than 3 months.

The other claim they had was, no pain no blisters or scarf because of their new technology. I'm not sure about that because I continue having my tattoo removal session in Greece, where I used pico technology, and you can ask the clinic how strong or low you want to have the laser.

I currently have Pico tech tattoo removal, and I'm super happy with the progress and aftermath. I don't get any blisters nor scarf, and I have a session every 8 - 10 weeks - unfortunately, that's the gap you need to give your body; otherwise, you are not getting great results.

You can get a session with Pico tech weekly as well, but you won't be happy with the results. So trust the process and give enough gap between each session.

The team who works are really nice people. They definitely have a really nice clinic in a good location, but the claimed technology is definitely a joke.

As someone who had 10 visits 20 treatments with Naama Studio and plus 2 sessions with Pico technology - I can tell you that, don't waste your time and money with Naama studios.

16 June 2021
Unprompted review
NAAMA Studios  logo

Reply from NAAMA Studios

Hi Eyup,
Thank you for your review. We're sorry that we fell short of your removal expectations in this instance.
As you know, and as we've spoken about, tattoo removal is truly an individual journey. A successful removal depends not only on the technology used but also the tattoo ink itself and your health and lifestyle. We share your frustration at the rate of removal across 10 sessions; your progress was far below that which we have seen in other clients. It's a shame you're now in Greece and we're unable to work with you to explore other treatment protocols but we wish you all the best with your removal journey.
NAAMA

Rated 5 out of 5 stars

I decided on going to Naama to have…

I decided on going to Naama to have laser eyebrow tattoo removal and I am so glad I did. They are incredibly knowledgable and efficient. The process is relatively painless with no downtime and after only a few sessions there is a dramatic difference in how my brows look. Verity takes time and focuses on achieving the best outcome after every sessions. They have different lasers and varying strengths. It’s a sophisticated system. It is definitely worth the price.

14 June 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Johanna, thank you for taking the time to write such a lovely review!
We look forward to welcoming you back to the studio very soon.
The NAAMA Team

Rated 1 out of 5 stars

AVOID

AVOID, it will take you the same amount of time to laser your tattoo if you went to another laser removal, is what there experts said to me on the first day?but I thought Naama was quicker, A LIE,the difference is you can come twice a month they say, but I was not able to after my second treatment,what about this tested great technology of theres,how can my tattoo get darker, there experts was amazed by what there so called great technology has done to me, this is a scam for your money, 100% not worth it, my arm is not in a good state,there technology has not been tested on all people and are still tested on us customers, no pictures,no refunds, don’t be fooled by you can get a refund after your first treatment, when I asked they said you will see a result after a week,by then your 7 days for a refund is gone, so I had another treatment, it got darker WOW,waste of my money, I’m man that goes gym and eats very healthy, my immune system is strong, i yet have not seen any difference and it’s been months, better go to PULSE clinic, experts at PULSE clinic said nothing has happened and I believe you if you think your tattoo has got darker because it is very dark they said, Naama expert said it there self,it’s darker and I won’t treat it for a couple of weeks Rebecca said,but I thought your tech as been tried and tested, we cannot take out colours, what kind of technology is this, don’t know how they got good reviews but there technology does not work that’s why there’s no after care. They seem to take out all the bad reviews.why? Please Do your research first,I did not, if your a black,Asian or even Caucasian it still might not work, for Asian and black skin you need a pico laser only. I have seen a difference at PULSE on my first treatment now, it’s why I’ve updated my review, PULSE CLINIC would not treat my arm for the first couple of weeks after seeing the redness on my arm that Naama tec has done, even though the Naama treatment was over a month ago, it still did not heal,that’s called customer CARE and knowledge of their own technology by pulse clinic, they know all about there technology there treating us with unlike the unknown technology of Naama, this is a business to Naama and that’s it.REFUND u will not get?

8 June 2021
Unprompted review
NAAMA Studios  logo

Reply from NAAMA Studios

Hi Jamaal,
We're sorry that you felt compelled to write such a poor review after being in treatment with us for just one month.
As we explained in the studio, you will not achieve your desired results with any laser in such a short period of time. Although lasers break down ink pigment immediately, it is your immune system that works to flush these particles out of the body over time and with progressive treatments.
It is unfortunate that you were so frustrated following our decision not to proceed with treatment at your last session. However, we take our responsibility and reputation very seriously and will not be coerced into treating skin that clearly needs more time to heal and recover. We stand by our team's decision in this matter.
We are confident that you will continue to see progress from your NAAMA treatment over the coming weeks and months, and we wish you all the best with your removal journey elsewhere.
Kind regards,
NAAMA

Rated 5 out of 5 stars

Best Tattoo Removal in London!

I started coming to NAAMA back in October and have been loving it! I had tried other tattoo removals and the service at NAAMA is just outstanding. The whole experience from booking to the actual session is just extremely personalized. They are very accommodating with your requests. I've seen great progress with my tattoo removal and I can't wait to complete the removal!

2 June 2021
Unprompted review
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks for your review Lucrezia!
See you back at the studio very soon!
The NAAMA Team

Rated 5 out of 5 stars

Great service

Great service! Professional and responsive staff. Would recommend!

28 May 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks for your review Aicha!
The NAAMA Team

Rated 5 out of 5 stars

Fantastic studio and treatment

I am having 2 tattoos removed at Naama and I can't recommend the studio enough. The therapists are skilled, professional, reassuring and overall (including FOH staff) just lovely. The lasers are gentle on the skin and although there can sometimes be a slight sting (my experience has been that avoiding caffeine, alcohol and exercise for 1 day prior to appointment means also avoiding pain) on most occasions there is no pain during the treatment and a very quick recovery afterwards following Naama recommended aftercare. Its clear that my skin is still healthy and hasn't been damaged in the process, and my tattoos are fading gradually with great results.

24 May 2021
Unprompted review
NAAMA Studios  logo

Reply from NAAMA Studios

Louise, thank you so much for leaving such a lovely review!
We really appreciate it.
See you back at the studio again soon!
The NAAMA Team

Rated 1 out of 5 stars

Need to go back to the drawing board…

Need to go back to the drawing board with their laser!

Nice concept that doesn't yet work.

I've had 5 sessions and they have gone over the tattoo entirely 10 times. 0 improvement. I have since gone to Pulse Light Clinic and can see a difference after 1 session.

10 May 2021
Unprompted review
NAAMA Studios  logo

Reply from NAAMA Studios

Thank you for your review. We take great pride and care in ensuring a great experience for all our clients. We can’t seem to find you on our records, if you could kindly provide us with your name we would love to look into this with you as a matter of priority.

Rated 5 out of 5 stars

I used to fear showing my eyebrows…

I used to fear showing my eyebrows without any makeup. My eyebrows were botched. Since starting treatment with NAAMA my confidence has drastically improved. My micro blading has faded at a fast and unexpected rate. I could not be any happier with the results.

As a dark-skinned (African) woman, I was initially concerned about laser treatment due to possible scarring/hyperpigmentation. But I’ve had no such issues with NAAMA. 10 sessions later and the healing process is still as smooth as it was on day one.

NAAMA is truly filled with kind, helpful and knowledgeable staff. Verity who regularly does my laser treatment has been amazing. She always makes me feel safe and welcome. She's great company! NAAMA is 100% the place to go for all tattoo removal!

3 May 2021
Unprompted review
NAAMA Studios  logo

Reply from NAAMA Studios

Thank you for leaving such a lovely, honest review Aminata!
We're so pleased that you've enjoyed your experience with NAAMA and look forward to welcoming you back to the studio again soon.
The NAAMA Team

Rated 5 out of 5 stars

So far very happy with the treatment…

So far very happy with the treatment and care that I have received at Naama, I am so impressed with the healing process and how this laser causes no damage to the skin at all. Very friendly and helpful staff always making me feel very welcome and comfortable, highly recommended to anyone looking to remove a tattoo.
Thank you to all the the lovely Naama team.

3 May 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Thank you so much for leaving such a thoughtful review Carly!
We look forward to seeing you back at the studio again soon.
The NAAMA Team

Rated 5 out of 5 stars

Amazing new technology

Amazing new technology, would highly recommended! Rebecca is wonderful and works so efficiently, feeling very confident with the results to come. Wouldn’t go anywhere else!

26 April 2021
Unprompted review
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks Gabriella! We really appreciate it - see you back at the studio again soon.
The NAAMA Team

Rated 5 out of 5 stars

3 sessions in...

I would definitely recommend Naama. I was nervous for my first session but the staff are all so lovely & welcoming, they put me immediately at ease. I’m pleased with how quick the session goes & the healing process is really quick too! I’ve been able to go back every 2 weeks which is great! I would recommend listening to music or using the iPad provided to zone out to Netflix, really helps to distract from the procedure.

21 April 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks for your review Keely - it means a lot!
The NAAMA Team

Rated 3 out of 5 stars

Updated my review.

I thought it was only fair that I update my review after I did 11 sessions with Naama (and now go elsewhere for my treatments). The staff is wonderful, the location and facilities are beautiful, but the technology is still quite new and not as effective on darker skin. I noticed a difference that I was happy with from sessions 4-8 but then not much difference from there. I was offered complimentary sessions as Naama were committed to removing the tattoo, but I decided not to go ahead, as I've had more effective results with fewer sessions elsewhere. I am a very active person who follows a healthy diet, but unfortunately it just wasn't effective for me.

17 April 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks for taking the time to update your feedback to us Deeniece. The team really appreciate the positive feedback and we pride ourselves on our customer service.
With regard to your disappointment surrounding the speed of removal we'd like to reassure you that many factors can affect the speed of removal, including but not limited to the tattoo ink, the tattoo artist technique and your own immune system. Nethertheless, we wish you all the best with your future removal.
Thanks,
The NAAMA Team

Rated 5 out of 5 stars

Incredible place to have a tattoo removed

Naama studios is absolutely amazing, I love going there.

The offices are beautiful and clean. Everyone who works there is so lovely and incredibly professional.

They make the process as painless as possible and really make you feel comfortable and valued.

16 April 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks for leaving such a lovely review Jocelyn!
We're glad you love our studio as much as we do.
The NAAMA Team

Rated 5 out of 5 stars

Best service

Best service. It’s a joy coming into the shop

16 April 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks for your review Adria!
The NAAMA Team

Rated 5 out of 5 stars

Started my tattoo removal

Real friendly place and very professional. Looking forward to going back!

19 March 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks for your review Nick!
We'll see you back at the studio again soon.
The NAAMA Team

Rated 5 out of 5 stars

Great experience and great results!

My experience with Naama studios is super positive. I’m now at my third tattoo removal session and I can already see the results!
The process is not painful and it’s pretty quick. You’d be amazed by how effective their technology is.
Besides of the innovative technology they use, they provide a great customer service too. Since the first time I walked the door they put me at ease and explained me all the steps we would have gone through very well and always been there if I had any questions, always in the nicest way.
I’m removing a face tattoo so I was concerned about possible scarring when I first started looking for a tattoo removal. But thanks to Naama studios everything is going very well and the healing process very smooth with no signs of scarring at all.
I’d definitely recommend the studio to anyone thinking about removing a tattoo!

19 March 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Fabio, thank you so much for taking the time to write such a lovely review.
We're so pleased that you're enjoying your experience with NAAMA so far and look forward to welcoming you back again soon.
The NAAMA Team

Rated 5 out of 5 stars

Beautiful

Beautiful, clean and friendly studio!
Wonderful, professional and friendly staff!
Rebecca, who has been carrying out my treatment so far, is fantastic!

18 March 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks for your review Lucy!
We look forward to welcoming you back to the studio again soon.
The NAAMA Team

Rated 4 out of 5 stars

So far good customer service

So far good customer service, I look forward to being look after there .

Thank you

8 March 2021
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks for your review Manny!
The NAAMA Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look