This company has caused us nothing but pain and frustration for over three months. After our return flight from Dubai to Jeddah was canceled due to airspace closures, friends of ours got their refun... See more
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As I wrote about a month ago, my 4 tickets flight from TLV to LAX, operated by United, had been canceled. Following Mytickets instructions I filled a money refund form on April 5th, until today, aft... See more
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I tried multiple times to pay from the credit card, and every time it was unsuccessful due to some credit card error. And once I used Google Pay at almost 10% extra cost, I could pay from the same cre... See more
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I book my ticket from this website after some days flight team call me and they said your flight is cancelled when i contact with them they cant replt cant attend call they can't reply like I fe... See more
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Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.3
Poor
633 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to book an air ticket - no booking !
Tried to book an air ticket! Horrible customer service! not able to fulfil the commitment on time. not respecting any timeline or patience.
No update.
15 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Kumar,
Thank you for your feedback, and we are truly sorry for the inconvenience you experienced.
After carefully reviewing your case, we would like to clarify that at the time of ticket issuance, unfortunately, the airline did not confirm the availability of seats on the selected flight. For this reason, we were unable to complete your booking and had to cancel it to avoid any incorrect charge or incomplete reservation.
Regarding the payment:
Please note that no funds were actually withdrawn from your account. The amount you saw was a temporary authorization hold performed by your bank to verify your card’s payment capacity. As soon as we confirmed that the tickets could not be issued, the funds were immediately released on our side. They should now be visible again in your account balance.
If you still don’t see the funds, please contact us by e-mail — we will gladly provide you with an official release confirmation document, which you can forward to your bank to help them trace the transaction.
We genuinely regret this situation and understand your disappointment. Our team continuously works to improve our service and communication with our customers. We would be very grateful if, after reviewing this explanation, you could update or reconsider your rating to reflect your overall experience with our company.
Thank you for your understanding and patience.
booked a multi-destination trip through MyTickets — from Tel Aviv to Barcelona, then from Barcelona to Ibiza, from Ibiza to Madrid, and finally from Madrid back to Tel Aviv. Before the trip, I paid ov
booked a multi-destination trip through MyTickets — from Tel Aviv to Barcelona, then from Barcelona to Ibiza, from Ibiza to Madrid, and finally from Madrid back to Tel Aviv. Before the trip, I paid over 2,000 shekels to add checked baggage for two passengers, even though adding the same baggage directly through the airlines would have cost only around 350 shekels per passenger — and it’s a simple process anyone can do online. However, I later discovered that the baggage was added only to the last flight (Madrid–Tel Aviv).
When I made the booking, there was an option to “add baggage”, which looked like it would apply to all flights in my itinerary. It was not clear at all that it referred only to the return flight. Later, when I revisited the site, I noticed a tiny question mark (?) next to the baggage option — and only if you hover over it, it explains that the baggage applies only to the return trip.
This is very misleading and feels almost like fraud, since any reasonable customer would expect that paying for baggage means it’s added for all flights.
When I contacted customer service about the unclear pricing, they simply replied that they decide the price.
They do reply to messages, but almost every time they say they are “currently busy and will get back to me later.” The same happens on phone calls — you’re told you’re “number 2 in the line,” yet it still takes a long time for anyone to actually help.
29 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Karam Majadle,
Thank you for taking the time to share your feedback. We have carefully reviewed your booking and all the steps completed during the reservation process.
Our verification shows the following: your booking was made for three passengers. On the page where additional services are selected, baggage was added only for the return flight for two passengers. For the outbound flights, no baggage was selected, and therefore it was not issued by our system.
Checked baggage for the outbound segment could have been purchased separately.
We would like to emphasise that the service you ordered was provided correctly and in full accordance with the data you entered during the booking process. All prices and information on our website are displayed transparently — we are not interested in hiding or misrepresenting any details.
We truly regret that this situation caused confusion and inconvenience and appreciate your feedback, which helps us further improve the clarity of information displayed on our website.
As I didn't receive email of itenary…
As I didn't receive email of itenary and confirmation neither a reminder to check in of my flight I missed my flight, I thought the flight is Sunday 01:00 am but the lady in the airport found that my flight was the day before, we hardly could contacted china office who tried to benefit of the situation by charging me 7000 Emirates dirham so they can take me to the plane, I refused this offer and booked for the next day flight, I waited in the airport 24 hours.
I emailed for refunding my ticket in full, I still got no response.. highly in shock and disappointed.
30 September 2025
Reply from https://mytickets.ae/
Dear Mufid,
Thank you for sharing your feedback with us. We have carefully reviewed your case in our system.
Your tickets were booked on October 1st, and on the same day — less than half an hour after payment was completed — we successfully issued the tickets and sent them to the email address provided at purchase. This email matches the one you used here on Trustpilot, so we can confirm that there was no error in the email address. The service was successfully delivered on our side.
Could you please clarify to which email address you sent your request for a refund? We have checked thoroughly, and we do not see any messages from you in our system. It is possible that you may have contacted the airline’s support directly and are still awaiting their reply.
Please let us know so that we can guide you further and provide the proper assistance. Our official contact details can be found here: https://mytickets.ae/en/content/support.html
.
We remain at your disposal and will gladly help once we receive the requested details.
Absolute scam
Absolute scam. Purchased a flight ticket for Alaskan Airlines through them. The airline confirmation code wasn’t working; after calling the airline they mentioned the ticket was marked as fraud due to being purchased with a stolen airmiles account. After calling mytickets.ae, they acknowledged and sent me a new PNR. Same issue, the ticket was marked as fraud as they once again purchased with stole miles.
The company stating they won’t be able give me a refund as the ticket was issued, but I can’t even check in for the flight because the airline has blocked the ticket.
24 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Nik,
I’m truly sorry for the inconvenience you’ve experienced. We want to understand exactly what happened and resolve this as a priority. Could you please share your booking number (order code/PNR) so we can review your case immediately?
We’ll do everything we can to sort it out promptly.
---
UPD 29/09
Dear Nik,
Thank you for providing your booking details. We are deeply sorry for the situation and fully understand the frustration this has caused.
Our team is already investigating to clarify what went wrong. In the meantime, we have processed a full refund for your booking.The funds will return to your original payment method shortly (processing time depends on your bank).
Once again, we sincerely apologize for the inconvenience.
THANK YOU :)
11 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Adel Taweel,
Thank you so much for your kind feedback!
We truly appreciate you taking the time to share your experience, and we are happy to know you are satisfied with our service.
We look forward to welcoming you again in the future!
Mario Keller was efficient and very helpful
My queries to Mario Keller were answered quickly and in full, giving reassurance
9 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Claire,
Thank you so much for your kind words! We’re very pleased to hear that Mario was able to assist you efficiently and provide you with the reassurance you needed. Feedback like yours is a great motivation for our team and especially for Mario.
We’ll be happy to assist you again whenever you need support in the future.
Very quick response and trustworthy…
Very quick response and trustworthy partner
31 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Muhammad Alam,
thank you so much for your kind words! We are delighted to know that you had a positive experience with us and found our service quick and trustworthy. Your feedback means a lot to our team and motivates us to keep improving every day.
We look forward to assisting you again with your future travel plans!
Didn't get my ticket nor refund
First time I booked tickets with this agency and faced difficulties and disappointed. I booked and paid the ticket and later in the day received email from saying stating my bookings was canceled and price no longer available and I'll get my refund within 24 hours. It's been 3 days and still no refund or communication from your end. Had to cancel my trip as refund is taking longer putting me in bad situation as my visa is expired now and need to exit the country.
28 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Valarie Mwango,
thank you for your feedback. We are very sorry for the difficulties you experienced and we completely understand your disappointment.
At the time of issuing your tickets, unfortunately, we did not receive confirmation from the airline regarding the availability of free seats on the selected flight. For this reason, we were forced to cancel your reservation.
Regarding the funds: please note that they were not debited by us. They were only temporarily blocked to verify the solvency of your bank card. As soon as we were unable to issue your tickets, we released the funds on the same day, August 28. They should already be reflected in your account. If you still do not see the funds, please kindly contact us at our support email, and we will provide you with a document that you can submit to your bank’s support service to clarify the transaction status.
Your opinion is very important to us, and we are constantly working to improve both our processes and communication. We sincerely hope this situation can be resolved to your satisfaction. If you feel that we have helped clarify and resolve the issue, we would be grateful if you could consider updating your review to reflect your experience with our support team.
It was very bad experience
It was very bad experience, I will never book a flight through this unprofessional company again.
I booked a ticket and they informed me that I would get the confirmation ticket within few hours, my Flight was after four days then three days passed and I did not get the ticket i was following up every day and the only answer I got was “ few hours the ticket will be issued” then finally I asked for refund and they lied to me.
If there is less than one star review I would have given this scamming company the worst rate and review ever.
I hardly don’t recommend this liar and scamming company.
I wish you the worst ever “my ticket.ae” 😡
My booking # C1DU7 FEX
And I have all screen shots with customer service with date.
30 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mohammad Magribi,
thank you for sharing your feedback with us. We are truly sorry to hear about your negative experience, and we fully understand how stressful it can be when travel plans do not go as smoothly as expected.
Please allow us to clarify: in cases where tickets are booked within 72 hours of the departure date, the time required for ticket issuance may increase. This happens due to the high demand for seats and the limited availability of tickets, which must be confirmed directly with the airline before we can issue them. As soon as we received confirmation from the airline regarding the availability of your flight, we issued and sent your electronic tickets without delay.
We also see in our system that you submitted a refund request after your tickets had already been issued. According to the airline’s fare rules, these tickets are unfortunately non-refundable, and for this reason, your request for a refund had to be closed.
We want you to know that your opinion and your review are very important to us. Feedback like yours helps us improve our processes and communication so that our customers can feel confident and supported at every step. Even though this experience was not what you expected, we hope you will give us another opportunity in the future to serve you better.
I was so dissatisfied from paying…
I was so dissatisfied from paying method they forced you to pay by another way than debit Master card to charge you extra money during payment i but my failed Master card but they write unveiled number when i but visa they accepted to charge me 54 SR extra fees. That is cheating way
17 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mohammed Salamah,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with the payment process and the additional fees. Please note that the available payment methods and possible surcharges depend on the bank and payment provider, and these are always displayed before finalizing a purchase.
We will review your case carefully to ensure transparency and improve the clarity of information provided during checkout. Your comments are very valuable to us, and we sincerely regret the inconvenience caused.
I made payment for flight booking ref.
I made payment for flight booking ref.
QIF1CV3H and
T35G823C which I received an email that both flight bookings where declined and canceled. Still waiting for my refunds for both payments and is taking ages
Please kindly refund me as you said airline recreasws the rate and you couldn't complete the process
13 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Vivien,
Thank you for your feedback. We sincerely regret the inconvenience you experienced with your recent bookings.
At the time of issuing the tickets, unfortunately, we did not receive confirmation from the airline regarding the availability of free seats on the flight at the fare you selected. For this reason, we were forced to cancel your reservations.
Regarding the funds: please note that the amount was not debited by our company. The funds were only blocked by your bank to verify the solvency of your bank card. After we were unable to issue your tickets, we unblocked the funds on the same day – August 13. They should already be reflected in your account.
In case the funds have not yet appeared, we kindly ask you to check your email inbox. We have sent you documents confirming that our company has no claim to your funds. With these documents, you can contact your bank’s support service to clarify the status of the transaction and request that the amount be credited to your account.
We truly value your trust and your time, and we regret that this situation caused you frustration. We always aim to resolve issues as quickly and clearly as possible, and we hope this clarification helps restore your confidence in our service. If you feel that your concerns have now been addressed, we would be grateful if you could consider updating your review, as it greatly affects our reputation and helps other customers make informed decisions.
they asked me for extra fees after I…
they asked me for extra fees after I got a payment confirmation in an official email form them, to confirm my tickets this is happened today>
1 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. AboDaif,
Thank you for your feedback and for bringing this matter to our attention.
At the time of issuing your tickets, we received a notification from the airline regarding a price increase. As soon as we were informed, we promptly communicated to you the amount of the surcharge and also informed you about the option to cancel the reservation and receive a full refund.
According to our system records, you agreed to the surcharge and completed the payment for the updated ticket price. Following this, we successfully issued the tickets and sent them to your email address.
We understand that additional fees can be unexpected, and we always strive to keep our customers fully informed throughout the booking process.
If you have any further questions or need assistance, please do not hesitate to contact us.
Reply from https://mytickets.ae/
Dear Areej,
Thank you for your feedback! We’re glad to hear you found our service helpful. We appreciate your trust and look forward to assisting you again.
Very Good Work
7 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Eng Farrukh Sajjad,
Thank you very much for your kind words! We’re glad to hear you had a great experience.
Worst experience ever
I booked my flight and paid for one piece of baggage (23 kg). Later, they texted me saying baggage over 20 kg isn’t allowed. I requested a refund, then left for the airport.
At the airport, the airline asked me to pay for my baggage again because the company hadn’t paid for the transit. When I arrived, my baggage was missing! The last airline had changed and they forgot to register my baggage with them!
And that’s not all — they even wanted to charge me SAR 1,500 just to fix my last name on the ticket, even though the original ticket only cost me SAR 1,500! 😂
23 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
We’re truly sorry to hear about your experience and the series of inconveniences you faced — this is certainly not the level of service we aim to provide.
To properly investigate what happened and assist you further, we kindly ask you to provide your booking number or the email address used during the purchase. This information will help us identify your reservation and communicate with the airline or provider involved.
We appreciate your patience and hope to resolve this matter as quickly as possible.
JUST BOOKED A FLIGHT FOR ME AND MY…
JUST BOOKED A FLIGHT FOR ME AND MY FAMILY AND AFTER SIX HOURS FROM THE PAYMENT I GOT AN EMAIL THAT THE PRICE HAS BEEN INCREASED AND WE WILL CANCEL THE TICKETS.
I TRIED TO CONTACT THEM VIA PHONE WITH NO BODY ANSWERING THE CALL.
I DONT KNOW IF THEY WILL REFUND ME THE AMOUNT OR NOT.
25 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Shash K.,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration this situation has caused.
In rare cases, due to dynamic pricing from airlines, ticket prices may change before the booking is finalized. If the fare increase is not accepted, the reservation is unfortunately canceled and the full amount is refunded.
To assist you as quickly as possible, please provide your booking number or the email address used during purchase, so we can locate your reservation and confirm the refund status.
HORRIBLE AND DONT SUGGEST
HORRIBLE AND DONT SUGGEST TO GO WITH THIS. I HAVE BOOKED THE TICKET AND PAID. 2 HOURS AFTER THE PAYMENT EMAIL RECEIVED STATUS THAT PAYMENT IS DECLINED DUE TO COST INCREASE. IN SUCH CASE WHY THE PAYMENT IS FIRST TAKEN AND I DONT KNOW WHETHER THE REFUND WILL BE RECEIVED OR NOT. CHEATING AND WASTING OUR TIME
21 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Tariq,
Thank you for sharing your feedback. We are truly sorry for the inconvenience and frustration this experience has caused you.
Please allow us to clarify that at the time of ticket issuance, we unfortunately did not receive confirmation from the airline that there were available seats on the flight at your chosen fare. For this reason, we were forced to cancel your reservation and have refunded the full amount to your bank account.
We understand how upsetting this can be, and we want to assure you that the refund has been processed in full.
We apologize once again for the inconvenience and appreciate your understanding.
Reply from https://mytickets.ae/
Thank you very much for your kind words, Mohamad Kanso!
We're happy to hear that you've had an excellent experience with our customer service so far.
If you need any further assistance, we're always here to help!
Very bad experience
Very bad experience. 8hrs after booking and paying. They tell me the flight i booked is full and they try to offer me another one. I then find out its not the flight that is booked because they have the same flight available but just at a higher fare. My business partner booked the same flight and now this has caused a major inconvenience as we have to take different forms of transport to and from both airports. I will never use them again and do not recommend them to anyone to either
18 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear BB,
We’re truly sorry to hear about your experience and the inconvenience it caused. This is not the standard of service we strive to provide.
To fully investigate what happened and assist you further, could you please confirm your booking number or the email address used during the purchase? This information will help us identify your order and clarify the situation.
Thank you for your understanding — we’re here to help and will do our best to resolve the issue.
This is SCAM!!!
This is SCAM!!!! I paid for my ticket and as expected they wanted to check the dates and charge me the same price even though the airline price is cheaper 2 times!!!! AVOID
11 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Anastassiya Li,
Thank you for your feedback. We’re truly sorry that you’ve had such a negative experience, and we fully understand your disappointment.
Please accept our sincere apologies for not being able to issue your ticket. Unfortunately, at the time of processing your order, we did not receive confirmation from the airline regarding the availability of seats at the selected fare. This is why we were unable to complete your booking.
We would like to inform you that a full refund has been processed today, July 11. Typically, the funds are credited to the buyer’s account within 1–3 business banking days. If you do not see the refund after this period, please let us know — we will provide you with a confirmation of the transaction, which you can use to clarify the status with your bank.
We genuinely regret that your experience with us did not meet your expectations. Your opinion is important to us, and we’re working continuously to improve our processes and service quality.
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