I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
Company replied
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an... See more
Company replied
Honestly the worst experience I’ve ever had with a travel agency. I booked a flight through them (Order: GGU95S4G), and from start to finish it was just frustration. I was passed around betwe... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.4
Poor
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from https://mytickets.ae/
Dear Mr. Munderi,
Thank you very much for your kind feedback and 5-star review — we truly appreciate it!
Please note that in your personal account on our website, you can easily select your preferred language for receiving information and updates from us. Simply log in to your profile and choose English as your communication language.
We’re glad everything is now fine and remain at your service for any further assistance you may need.
Very bad experince hidden charges not…
Very bad experince hidden charges not show before booking time and no solution for customer services
6 November 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Syed Ali,
Thank you for your feedback. We are sorry to hear about your experience and would like to review your case in detail to provide you with the best possible assistance.
To help us locate your booking in our system, could you please provide your booking number or the email address used during the purchase?
Once we receive this information, we will check the details and contact you with an update as soon as possible.
We truly appreciate your cooperation and understanding.
TERRIBLE , BE CAREFUL
This was one of the worst experiences of my life. I bought a ticket 48 hours ago and nothing was issued. After multiple calls, emails with lie after lie and each agent telling me a different story i took the investigation into my own hands. I called the airline directly and found out they had made a tentative booking without paying the airline which expired , then they made another one based on miles. I called them back and they told me they canceled and i was refunded, which resulted in me having to buy a new ticket elsewhere with a signifcant price jump. They blamed it on a price change , if thats the case you guys shouldnt be running such a business. DO NOT TRUST THEM , super unprofessional, and they lied multiple times on the ohone.
5 November 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and would like to investigate this matter in detail.
To help us identify your booking and review what happened, could you please provide your booking number or the email address used for the purchase?
Once we locate your file, we will immediately check the full history and contact you with an update.
Thank you for your cooperation — we truly appreciate your patience while we work to resolve this situation.
I had a limited budget they cancelled…
I had a limited budget they cancelled my ticket at the last moment saying the ailine has increased the price I lost 2 flights and lost 2000 AED instead of saying the airline has increased the price we are cancelling your ticket request they should generate an payment link and I could pay that amount and I could fly but they are like no ones want to work in this agency doing time pass playing with our hard earned money and wasting our time and money they don't update the price if airline increases the price it's their negligence I am praying Allah will make these kind of people suffering like how they made me suffer and I am still suffering and getting panic attacks when I am seeing those reels when they are coming in front of me the country where I wanted to go.
Please don't use their service otherwise you will get suffer like me.
If I am rich I have no problem if my ticket request get cancel at the last moment but I am a middle class they refunded me but my money got went to block amount which I could not use for next 4 to 24 hours which made me more suffer.
My ticket agency is like nobody wants ro work there and the ceo made the the company where there is no check and balance no updates in there ticketing system
You should update the price when the airline updates it from there side but you never do, when I saw I said yeah I got the good price ticket and paid but after 4 hours you mailed me we cancelled your booking because the airline has increased the price it's mean you don't keep an eye on the prices and the availability at that time I realised oh that's why other agencies were showing me the high prices because the actual price has been increased but myticket.ae was sleeping and qt the last moment you ruined my whole travel plan because it was a tight budget plan one thing goes wrong I lost my two flights I was keep in touch on the call with your company but you don't have options if the priced increased you could mail me and ask and give suggestions like you can pay the rest of amount or we refund your money loke that so I could think which options suites me . But no your agency is very inconvenient doesn't have much options
29 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Fahad,
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and stress this situation has caused you.
At the moment of issuing your tickets, unfortunately, the airline did not confirm the availability of seats at the fare you selected. For this reason, we were forced to cancel your booking.
Regarding the payment — please note that the funds were not charged by our company. They were only temporarily blocked by your bank to verify your card’s solvency. As soon as we were unable to issue your tickets, on October 29 we processed a reverse transaction to the same bank account used for the purchase.
Usually, such funds are released by the bank within a few hours or days, depending on your card issuer. If you still haven’t received the amount, please contact us by email — we will provide an official confirmation document that you can forward to your bank’s support service to verify the transaction status.
We completely understand how upsetting such situations can be, especially when travel plans are important and time-sensitive. Please rest assured that our team always does its best to react promptly to airline fare or availability changes and to assist our customers as quickly as possible.
Your feedback is very important and helps us continue improving our service.
UPD 03/11
Please note that in cases where the airline significantly increases the fare, we unfortunately cannot issue a price adjustment or additional payment link — such bookings are automatically cancelled according to the airline’s pricing policy. This measure helps to prevent customers from being charged incorrect or outdated fares that the airline no longer honors.
As for the display of lower prices on our website, this can occasionally occur due to the cache and cookies saved in your browser from previous searches. When flight information is stored locally, it may temporarily show older fare data even after the airline has updated its prices. We always recommend clearing your browser’s cache and cookies or using incognito/private mode to ensure that the most up-to-date flight information and prices are displayed.
We understand how disappointing such situations can be and truly regret that your travel plans were affected. Our team is constantly working to keep fare updates synchronized with airline systems as accurately and quickly as possible.
I made a stupid mistake using the month…
I made a stupid mistake using the month then i ask for change the flight you didn’t help with change and you don’t refund anything
28 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Abdulrahman,
Thank you for your feedback. We truly regret to hear about your experience and would like to review your case in detail.
Could you please provide your booking number or the email address used during purchase so that we can identify your booking and assist you further?
At first I was worry about not getting…
At first I was worry about not getting my tickets because I was checking the reviews and they weren’t so good… but to keep it honest, I am 100% satisfy … I got my tickets in time. No problem at all !!!!I would totally recommend this site to get your tickets
22 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Allin,
Thank you so much for your wonderful feedback! We’re delighted to know that everything went smoothly and that you received your tickets on time.
Your trust and recommendation mean a lot to us — we truly appreciate it!
Horrible experience
Horrible experience, I'll never again be using this page for flights. I've been trying to change my flights for over a week now and everytime I have to raise a ticket on the site, wait for it to be approved without any indication of time frame, and manage to spot the approval and pay the change fee before the ticket expires. You're literally only given a couple of hours before the ticket expires every time.
I've so far raised 4 tickets...
Also change fee is VERY high considering i've purchased flexi tickets and just want to change the date by 1 day and the tickets on the date I want literally cost the same
15 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear R.A.,
We’re very sorry to hear about the difficulties you’ve encountered while trying to modify your booking, and we completely understand your frustration.
To help us review your case in detail and provide you with a proper solution, could you please share your booking number or the e-mail address used during the purchase?
Once we receive this information, we’ll be able to identify your reservation in our system and check the current status of your change requests.
Thank you for your patience and cooperation — we look forward to assisting you further.
Avoid! Four Months, No Refund, Just Automated Replies
*in response to your reply, you've provided no proof that you've even requested a refund, you've provided no proof of any follow ups with the airline, you provided nothing other than generic vauge updates as per below, this needs to be escalated, check the emails quoting the refund reference Svh5h192, I've been in contact with the airlines and cc'd you, yet again, zero contribution from mytickets.ae in having this resolved
RE: Refund Request Svh5h192
It’s been over four months since I submitted my refund request, with no legitimate updates since. I’m fed up with the automated WhatsApp replies and total lack of real communication.
The refund process has been slow, disorganized, and completely lacking accountability. For a company handling customer payments, this is unacceptable.
I hope this matter is rectified as soon as possible, because waiting this long for a simple refund is beyond unreasonable.
10 June 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Joe,
We sincerely apologize for the inconvenience and frustration caused by the delay in processing your refund. We completely understand your disappointment and appreciate your patience.
Please note that your refund request is currently awaiting authorization from the airline. Unfortunately, until this authorization is received, we do not have the technical ability to finalize the refund or release the funds to your account.
We are actively following up with the airline to expedite the process and will inform you immediately by e-mail as soon as we receive any update or confirmation regarding your refund.
Once again, we are very sorry for the long wait and truly appreciate your understanding while we work to resolve this matter as quickly as possible.
Charged extra at final payment stage
Dear concern
Sorry to tell you that your site is 1 of the worst booking site, as I tried to book my multi city flight in saudi by using master card which was not accepting and when use visa was charge 151 sr and later from Saudi bank again I got charged by 50sr more
So I request to refund my amount 200sr which was charged by force
15 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Hussain,
Thank you for bringing this matter to our attention, and we are sorry for the inconvenience you experienced.
After reviewing our records, we can confirm that only one payment for your tickets is displayed in our system. If a second charge was processed without your authorization, we kindly advise you to contact your bank’s support service to verify the origin of this additional transaction.
We also recommend checking who the initiator of the second charge is.
If our company is indicated as the initiator, please send us at info@mytickets.ae a screenshot showing both transactions (including dates, amounts, and merchant details). This will allow us to verify the information in our system and provide you with a clear explanation regarding the payment.
We remain at your disposal and will be happy to assist further once we receive these details.
Tried to book an air ticket - no booking !
Tried to book an air ticket! Horrible customer service! not able to fulfil the commitment on time. not respecting any timeline or patience.
No update.
15 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Kumar,
Thank you for your feedback, and we are truly sorry for the inconvenience you experienced.
After carefully reviewing your case, we would like to clarify that at the time of ticket issuance, unfortunately, the airline did not confirm the availability of seats on the selected flight. For this reason, we were unable to complete your booking and had to cancel it to avoid any incorrect charge or incomplete reservation.
Regarding the payment:
Please note that no funds were actually withdrawn from your account. The amount you saw was a temporary authorization hold performed by your bank to verify your card’s payment capacity. As soon as we confirmed that the tickets could not be issued, the funds were immediately released on our side. They should now be visible again in your account balance.
If you still don’t see the funds, please contact us by e-mail — we will gladly provide you with an official release confirmation document, which you can forward to your bank to help them trace the transaction.
We genuinely regret this situation and understand your disappointment. Our team continuously works to improve our service and communication with our customers. We would be very grateful if, after reviewing this explanation, you could update or reconsider your rating to reflect your overall experience with our company.
Thank you for your understanding and patience.
booked a multi-destination trip through MyTickets — from Tel Aviv to Barcelona, then from Barcelona to Ibiza, from Ibiza to Madrid, and finally from Madrid back to Tel Aviv. Before the trip, I paid ov
booked a multi-destination trip through MyTickets — from Tel Aviv to Barcelona, then from Barcelona to Ibiza, from Ibiza to Madrid, and finally from Madrid back to Tel Aviv. Before the trip, I paid over 2,000 shekels to add checked baggage for two passengers, even though adding the same baggage directly through the airlines would have cost only around 350 shekels per passenger — and it’s a simple process anyone can do online. However, I later discovered that the baggage was added only to the last flight (Madrid–Tel Aviv).
When I made the booking, there was an option to “add baggage”, which looked like it would apply to all flights in my itinerary. It was not clear at all that it referred only to the return flight. Later, when I revisited the site, I noticed a tiny question mark (?) next to the baggage option — and only if you hover over it, it explains that the baggage applies only to the return trip.
This is very misleading and feels almost like fraud, since any reasonable customer would expect that paying for baggage means it’s added for all flights.
When I contacted customer service about the unclear pricing, they simply replied that they decide the price.
They do reply to messages, but almost every time they say they are “currently busy and will get back to me later.” The same happens on phone calls — you’re told you’re “number 2 in the line,” yet it still takes a long time for anyone to actually help.
29 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Karam Majadle,
Thank you for taking the time to share your feedback. We have carefully reviewed your booking and all the steps completed during the reservation process.
Our verification shows the following: your booking was made for three passengers. On the page where additional services are selected, baggage was added only for the return flight for two passengers. For the outbound flights, no baggage was selected, and therefore it was not issued by our system.
Checked baggage for the outbound segment could have been purchased separately.
We would like to emphasise that the service you ordered was provided correctly and in full accordance with the data you entered during the booking process. All prices and information on our website are displayed transparently — we are not interested in hiding or misrepresenting any details.
We truly regret that this situation caused confusion and inconvenience and appreciate your feedback, which helps us further improve the clarity of information displayed on our website.
As I didn't receive email of itenary…
As I didn't receive email of itenary and confirmation neither a reminder to check in of my flight I missed my flight, I thought the flight is Sunday 01:00 am but the lady in the airport found that my flight was the day before, we hardly could contacted china office who tried to benefit of the situation by charging me 7000 Emirates dirham so they can take me to the plane, I refused this offer and booked for the next day flight, I waited in the airport 24 hours.
I emailed for refunding my ticket in full, I still got no response.. highly in shock and disappointed.
30 September 2025
Reply from https://mytickets.ae/
Dear Mufid,
Thank you for sharing your feedback with us. We have carefully reviewed your case in our system.
Your tickets were booked on October 1st, and on the same day — less than half an hour after payment was completed — we successfully issued the tickets and sent them to the email address provided at purchase. This email matches the one you used here on Trustpilot, so we can confirm that there was no error in the email address. The service was successfully delivered on our side.
Could you please clarify to which email address you sent your request for a refund? We have checked thoroughly, and we do not see any messages from you in our system. It is possible that you may have contacted the airline’s support directly and are still awaiting their reply.
Please let us know so that we can guide you further and provide the proper assistance. Our official contact details can be found here: https://mytickets.ae/en/content/support.html
.
We remain at your disposal and will gladly help once we receive the requested details.
Absolute scam
Absolute scam. Purchased a flight ticket for Alaskan Airlines through them. The airline confirmation code wasn’t working; after calling the airline they mentioned the ticket was marked as fraud due to being purchased with a stolen airmiles account. After calling mytickets.ae, they acknowledged and sent me a new PNR. Same issue, the ticket was marked as fraud as they once again purchased with stole miles.
The company stating they won’t be able give me a refund as the ticket was issued, but I can’t even check in for the flight because the airline has blocked the ticket.
24 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Nik,
I’m truly sorry for the inconvenience you’ve experienced. We want to understand exactly what happened and resolve this as a priority. Could you please share your booking number (order code/PNR) so we can review your case immediately?
We’ll do everything we can to sort it out promptly.
---
UPD 29/09
Dear Nik,
Thank you for providing your booking details. We are deeply sorry for the situation and fully understand the frustration this has caused.
Our team is already investigating to clarify what went wrong. In the meantime, we have processed a full refund for your booking.The funds will return to your original payment method shortly (processing time depends on your bank).
Once again, we sincerely apologize for the inconvenience.
THANK YOU :)
11 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Adel Taweel,
Thank you so much for your kind feedback!
We truly appreciate you taking the time to share your experience, and we are happy to know you are satisfied with our service.
We look forward to welcoming you again in the future!
Mario Keller was efficient and very helpful
My queries to Mario Keller were answered quickly and in full, giving reassurance
9 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Claire,
Thank you so much for your kind words! We’re very pleased to hear that Mario was able to assist you efficiently and provide you with the reassurance you needed. Feedback like yours is a great motivation for our team and especially for Mario.
We’ll be happy to assist you again whenever you need support in the future.
Very quick response and trustworthy…
Very quick response and trustworthy partner
31 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Muhammad Alam,
thank you so much for your kind words! We are delighted to know that you had a positive experience with us and found our service quick and trustworthy. Your feedback means a lot to our team and motivates us to keep improving every day.
We look forward to assisting you again with your future travel plans!
Didn't get my ticket nor refund
First time I booked tickets with this agency and faced difficulties and disappointed. I booked and paid the ticket and later in the day received email from saying stating my bookings was canceled and price no longer available and I'll get my refund within 24 hours. It's been 3 days and still no refund or communication from your end. Had to cancel my trip as refund is taking longer putting me in bad situation as my visa is expired now and need to exit the country.
28 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Valarie Mwango,
thank you for your feedback. We are very sorry for the difficulties you experienced and we completely understand your disappointment.
At the time of issuing your tickets, unfortunately, we did not receive confirmation from the airline regarding the availability of free seats on the selected flight. For this reason, we were forced to cancel your reservation.
Regarding the funds: please note that they were not debited by us. They were only temporarily blocked to verify the solvency of your bank card. As soon as we were unable to issue your tickets, we released the funds on the same day, August 28. They should already be reflected in your account. If you still do not see the funds, please kindly contact us at our support email, and we will provide you with a document that you can submit to your bank’s support service to clarify the transaction status.
Your opinion is very important to us, and we are constantly working to improve both our processes and communication. We sincerely hope this situation can be resolved to your satisfaction. If you feel that we have helped clarify and resolve the issue, we would be grateful if you could consider updating your review to reflect your experience with our support team.
It was very bad experience
It was very bad experience, I will never book a flight through this unprofessional company again.
I booked a ticket and they informed me that I would get the confirmation ticket within few hours, my Flight was after four days then three days passed and I did not get the ticket i was following up every day and the only answer I got was “ few hours the ticket will be issued” then finally I asked for refund and they lied to me.
If there is less than one star review I would have given this scamming company the worst rate and review ever.
I hardly don’t recommend this liar and scamming company.
I wish you the worst ever “my ticket.ae” 😡
My booking # C1DU7 FEX
And I have all screen shots with customer service with date.
30 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mohammad Magribi,
thank you for sharing your feedback with us. We are truly sorry to hear about your negative experience, and we fully understand how stressful it can be when travel plans do not go as smoothly as expected.
Please allow us to clarify: in cases where tickets are booked within 72 hours of the departure date, the time required for ticket issuance may increase. This happens due to the high demand for seats and the limited availability of tickets, which must be confirmed directly with the airline before we can issue them. As soon as we received confirmation from the airline regarding the availability of your flight, we issued and sent your electronic tickets without delay.
We also see in our system that you submitted a refund request after your tickets had already been issued. According to the airline’s fare rules, these tickets are unfortunately non-refundable, and for this reason, your request for a refund had to be closed.
We want you to know that your opinion and your review are very important to us. Feedback like yours helps us improve our processes and communication so that our customers can feel confident and supported at every step. Even though this experience was not what you expected, we hope you will give us another opportunity in the future to serve you better.
I was so dissatisfied from paying…
I was so dissatisfied from paying method they forced you to pay by another way than debit Master card to charge you extra money during payment i but my failed Master card but they write unveiled number when i but visa they accepted to charge me 54 SR extra fees. That is cheating way
17 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mohammed Salamah,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with the payment process and the additional fees. Please note that the available payment methods and possible surcharges depend on the bank and payment provider, and these are always displayed before finalizing a purchase.
We will review your case carefully to ensure transparency and improve the clarity of information provided during checkout. Your comments are very valuable to us, and we sincerely regret the inconvenience caused.
I made payment for flight booking ref.
I made payment for flight booking ref.
QIF1CV3H and
T35G823C which I received an email that both flight bookings where declined and canceled. Still waiting for my refunds for both payments and is taking ages
Please kindly refund me as you said airline recreasws the rate and you couldn't complete the process
13 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Vivien,
Thank you for your feedback. We sincerely regret the inconvenience you experienced with your recent bookings.
At the time of issuing the tickets, unfortunately, we did not receive confirmation from the airline regarding the availability of free seats on the flight at the fare you selected. For this reason, we were forced to cancel your reservations.
Regarding the funds: please note that the amount was not debited by our company. The funds were only blocked by your bank to verify the solvency of your bank card. After we were unable to issue your tickets, we unblocked the funds on the same day – August 13. They should already be reflected in your account.
In case the funds have not yet appeared, we kindly ask you to check your email inbox. We have sent you documents confirming that our company has no claim to your funds. With these documents, you can contact your bank’s support service to clarify the status of the transaction and request that the amount be credited to your account.
We truly value your trust and your time, and we regret that this situation caused you frustration. We always aim to resolve issues as quickly and clearly as possible, and we hope this clarification helps restore your confidence in our service. If you feel that your concerns have now been addressed, we would be grateful if you could consider updating your review, as it greatly affects our reputation and helps other customers make informed decisions.
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