https://mytickets.ae/ Reviews 

Reply from https://mytickets.ae/

May 9, 2024

Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

Reply from https://mytickets.ae/

May 8, 2024

Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that you found our service excellent, especially with our support team. Providing exceptional service and attention to detail is something we prioritize, and it's incredibly rewarding to know that we've met your expectations.

We're honored to have earned your trust and recommendation, and we're delighted to be your go-to platform for all your future travel needs. Your satisfaction is our ultimate goal, and we look forward to continuing to serve you and make your travel experiences memorable.

If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing mytickets.ae, and we can't wait to welcome you back for your next adventure!

Reply from https://mytickets.ae/

May 6, 2024

Thank you for sharing your feedback with us. We're delighted to hear that your overall experience with MyTickets.ae was satisfactory, and that you found the booking process smooth and the platform user-friendly. We apologize for any inconvenience caused by being charged in Emirati Dirham instead of Saudi Riyal. We understand that this could have been unexpected for you.

We appreciate your recommendation and are pleased to hear that you found our service efficient and the booking process hassle-free. Your feedback is valuable to us, and we will take it into consideration to further improve our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your future bookings go smoothly!

Reply from https://mytickets.ae/

May 6, 2024

Dear Nizar Kfoury,
We apologize for the inconvenience you experienced with your ticket purchase. It's important to us that your travel plans proceed smoothly, and we regret any delays or confusion that may have occurred.

We understand the urgency of your situation, especially with your flight departing in less than 5 hours. We sincerely apologize for any stress or inconvenience this may have caused. Rest assured, we have escalated this issue internally to prevent similar occurrences in the future.

Thank you for bringing this to our attention, and we appreciate your patience as we worked to resolve the issue. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you and ensure your travel experience is as seamless as possible.

Reply from https://mytickets.ae/

May 3, 2024

Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

Reply from https://mytickets.ae/

May 3, 2024

Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with MyTickets.ae and that your ticket purchase was legitimate and led you to your destination smoothly.

We understand that browsing through reviews can sometimes be daunting, especially when there are negative ones. However, we appreciate your trust in us and your willingness to give our service a chance. Rest assured, we strive to provide the best prices and excellent customer service to all our customers.

We acknowledge your comment about the wait time on our call center and are constantly working to improve our response times to ensure a better experience for all our customers.

Once again, thank you for choosing MyTickets.ae, and we look forward to serving you again in the future! If you have any further questions or concerns, please don't hesitate to reach out.

Reply from https://mytickets.ae/

Apr 28, 2024

Dear Mohd Lateef,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

Reply from https://mytickets.ae/

Apr 24, 2024

Thank you for your kind words about Anna! We're delighted to hear that you had a great experience working with her. Providing excellent service and support is important to us, and we appreciate your feedback.

If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help!

Thank you once again for choosing us.

Reply from https://mytickets.ae/

Apr 21, 2024

Dear Imran,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.

Reply from https://mytickets.ae/

Apr 18, 2024

Dear Jagparit Gill,

I'm truly sorry for the inconvenience you experienced with your recent booking through MyTickets for a Vistara Airlines flight. It's understandably frustrating when expectations around ticket issuance and refunds aren't met promptly.

Regarding your concerns, I completely understand the need for a smoother process and more convenient options for resolving payment issues. We are constantly looking into ways to enhance our services and offer better solutions for our customers.

In response to your suggestion about providing a credit note or expediting refunds, this is valuable feedback that we'll take into serious consideration. Our goal is to improve our processes to better accommodate our customers' needs.

If there's anything specific we can assist you with regarding your refund or future bookings, please don't hesitate to reach out directly. We appreciate your patience and understanding.

Thank you for bringing this matter to our attention, and we hope to serve you better in the future.

Reply from https://mytickets.ae/

Updated Apr 15, 2024

Dear Farrukh Paracha,
Our specialists decided to refund you (the entire amount according to the order). We understand the importance of the trip and the fact that you accidentally booked tickets for the wrong route.
We are always ready to meet our customers and solve customer issues in their favor.
Thank you for your request. Please wait for a refund of AED 3191.

UPDATE 15/04
On the part of our agency, a full refund was issued today, April 15. Typically, funds are credited to the buyer's account within 1-2 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.

Reply from https://mytickets.ae/

Apr 12, 2024

Dear Md Adam,

Thank you for sharing your first experience with us and for your kind words about our customer care service at MyTickets! We are delighted to hear that you had a positive experience and that our team provided you with immediate responses and efficient service.

At MyTickets, we aim to offer seamless ticket booking and exceptional customer support to ensure a smooth and enjoyable experience for all our customers. Your satisfaction is our priority, and we are thrilled that we could meet your expectations.

If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us. We are here to help and make your future bookings just as pleasant.

Once again, thank you for choosing MyTickets. We look forward to serving you again and providing you with more great experiences!

Reply from https://mytickets.ae/

Apr 8, 2024

Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

Reply from https://mytickets.ae/

Apr 8, 2024

Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

Reply from https://mytickets.ae/

Apr 8, 2024

Dear Mayada Moatasem,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your application. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.

Reply from https://mytickets.ae/

Updated Apr 10, 2024

Dear Dr Bela Sachdeva,
We process all requests, such as making changes to tickets or returning tickets, exclusively in accordance with the tariff rules established by the airline.
Forced return due to illness of a passenger is prohibited by the airline.
Also, the amount to be returned was calculated for you correctly and without violations. We are not interested in cheating our customers. Also, we always work honestly and transparently.
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you want to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. Having applied the fines set by the airline, the refund amount was 78 AED. Unfortunately, the airline does not allow you to return an amount greater than that which was previously offered to you at the time of processing the refund application.

UPD 10/04
The amount for making changes to the tickets was also calculated for you according to the rules of the airline's tariff.
If you deleted the letter detailing the amount of the surcharge for changes or did not receive it - you can contact us by email at info@mytickets.ae
We will send you a breakdown of the request you sent earlier.
The details of the surcharge are detailed: the fine from the airline, the cost of the surcharge according to the tariff and the service fee.

Reply from https://mytickets.ae/

Apr 5, 2024

Dear Ameer Hamza,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.

We have already sent a letter to the buyer’s email address with a document stating that our agency does not claim your money. Our company has not debited any money from you.

Please contact your bank's Help Desk with this file and check the status of the transaction. With this confirmation from us, the bank will be able to unblock the transaction and return the money back to your account.

If you have any additional questions, please contact us!

Reply from https://mytickets.ae/

Updated Apr 5, 2024

Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

UPD
In order for us to be able to identify you as a buyer and to be able to comment on your situation, please provide identification data.

Reply from https://mytickets.ae/

Apr 5, 2024

Dear Mazhar Bilal,
Thank you for your review. It seems like you had a bit of a stressful experience initially with the delay in receiving your tickets from mytickets.ae. However, it's reassuring to hear that despite the delay, you eventually received your tickets and were satisfied with the end result.

It's understandable that negative reviews can create anxiety, but it's positive to see that your experience turned out well in the end. Your suggestion about implementing a more efficient ticketing system, perhaps using automation, is valuable feedback that the company might consider.

Overall, it's encouraging to hear that you would still consider using mytickets.ae in the future for cheap tickets despite the initial hiccup. Hopefully, your tickets won't be cancelled, and you'll have smooth travels for your upcoming trips. Thank you for sharing your experience!

Reply from https://mytickets.ae/

Apr 4, 2024

Thank you for your honest review and for sharing your experience. We apologize for any inconvenience caused by the change in ticket price, but we're glad to hear that our team promptly canceled your booking and refunded your money on the same day. We strive to provide transparent and reliable service to all our customers, and we appreciate your understanding. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We look forward to serving you again!