I've had a few delivery issues, but they got straightened out by customer service quickly. Products are top quality.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I remember pausing my refill subscription online but it didn’t work and got refilled again. I appreciate you customer support service with real agents. I got helped by Trisha and she did a great j... See more
Company replied
Got the product with second carrier, thank you Medication 💊 right on . I recommend myrocky.
Company replied
Overall a good experience. However, even though I indicated to keep the package discrete, It still has the address coming from My Rocky!!!!!! This is Not Discrete!!!!!!! Will have second thoughts be... See more
Company replied
Company details
About myRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from myRocky
Hi Jean-Pierre,
Thank you so much for your feedback! 🚀 We’re really glad to hear you found the process easy and convenient, and that your delivery arrived quickly. That’s exactly the kind of experience we strive to provide.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Reply from myRocky
Hi Colin,
Thank you for your feedback! 🚀 We’re really happy to hear you experienced great and quick service, that’s exactly what we aim to deliver every time.
We truly appreciate your support, and if you ever need anything, we’re always here to help at contact@myrocky.ca.
Shipped to wrong address contacted…
Shipped to wrong address contacted support and the issue was quickly corrected ! Great customer service
9 June 2026
Reply from myRocky
Hi Byron,
Thank you for sharing your experience! 🚀 We’re really sorry to hear about the initial shipping mix-up, but we’re glad our support team was able to quickly step in and correct the issue for you.
It’s great to know you were happy with the way it was handled. We always aim to resolve things as smoothly and quickly as possible. We truly appreciate your support, and if you ever need anything, we’re here at contact@myrocky.ca.
Issues resolved promptly with customer service
I had some issues with my orders, after speaking with their customer service my issues were resolved
8 June 2026
Reply from myRocky
Hi Stephen,
Thank you for sharing your experience! 🚀 We're sorry to hear you ran into some issues with your orders, but we're really glad our customer service team was able to help and get everything resolved.
We appreciate your patience and are happy we could make things right. Thank you for your trust and support! If you ever need anything in the future, don't hesitate to reach out to us at contact@myrocky.ca.
Reply from myRocky
Hi Marcus,
Thank you for your feedback! 🚀 We’re really glad to hear you had a good experience with our customer service. Our team works hard to be helpful and responsive, so your kind words mean a lot.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
I’ve had a great experience with the My…
I’ve had a great experience with the My Rocky staff and doctors throughout my dealings with them. They have all been very pleasant and once my prescription was shipped it only took two days to get to me so I could start my GLP-1 journey.
9 June 2026
Unprompted review
Reply from myRocky
Hi Melissa,
Thank you so much for sharing your experience! 🚀 We’re really happy to hear that our staff and doctors have been pleasant and supportive throughout your journey. It’s also great to know your prescription arrived quickly so you could get started on your GLP-1 treatment without delay.
We truly appreciate your trust in us and wish you all the best on your journey ahead. If you ever need anything, we’re always here at contact@myrocky.ca.
Reply from myRocky
Hi Jane,
Thank you for your review! 🚀 We're glad to hear you enjoyed the convenience of our fully online service. We strive to make accessing care as simple, secure, and hassle-free as possible.
We truly appreciate your support, and if you ever need anything, we're always here to help at contact@myrocky.ca.
I canceled my subscription because it’s…
I canceled my subscription because it’s too expensive they cancelled it for a month or two then out of no where charged me and started my subscription again . I asked to cancel it and give me my money back they said they can’t . And to prove that I canceled . Should it not be in there system that it was cancelled? Why do I have to prove it . Just give me my money back. Crooks.
7 June 2026
Reply from myRocky
Hi Ray,
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify the concerns raised. We also made multiple attempts to contact you by phone and email to discuss your concerns but were unable to connect.
In this case, your subscription was paused for 60 days rather than fully cancelled. At the time the pause was selected, your account displayed the date on which your next refill would be generated. Once the 60-day pause period ended, the subscription resumed as scheduled, resulting in the renewal order being generated.
Our platform operates on a subscription-based treatment model, where prescriptions and refills are provided as part of an ongoing care plan managed by your clinician to ensure continuity of care. The subscription model, renewal schedule, and cancellation policy are communicated during sign-up and outlined in our terms and conditions.
If you have any further questions or concerns, please feel free to contact us at contact@myrocky.ca. We'd be happy to assist.
Fantastic customer service and fast…
Fantastic customer service and fast delivery!
15 January 2026
Unprompted review
Reply from myRocky
Hi Jen,
Thank you so much for your kind words! 🚀 We’re really happy to hear you had a fantastic experience with our customer service and fast delivery. That’s exactly what we strive for every day.
We truly appreciate your support, and if you ever need anything, we’re always here to help at contact@myrocky.ca.
Reply from myRocky
Hi Bryce,
Thank you for taking the time to share your feedback. We’re sorry to hear about the confusion regarding your prescription.
We previously reached out to discuss this matter, but have not yet received a response.
To clarify, while patients may request a specific dosage during the intake process, all prescriptions and dosage decisions are ultimately determined by the clinician based on their medical assessment and clinical judgment. The medication dispensed was filled exactly according to the prescription issued and approved by your clinician.
If you would like to discuss your treatment plan or explore whether a dosage adjustment may be appropriate, our team would be happy to help facilitate a follow-up with your clinician. Please feel free to contact us at contact@myrocky.ca, and we’ll be happy to assist further.
Reply from myRocky
Hi Angela,
Thank you so much for your feedback! 🚀 We’re really glad to hear you had a great experience with our customer service. Our team works hard to be helpful, responsive, and supportive every step of the way.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Updated: Not a big fan of the whole subscription…
Update:
My complaint was acknowledged and they are going to actively looking into setting up reminders. I furthermore received a return label and a full refund of this last purchase.
Credit is where credit is due. I am impressed with their customer service and how this issue was quickly resolved.
Not a big fan of the whole subscription model. I did not get a renewal reminder (I forgot to pause after my first order) and was on the hook for another shipment that I did not want. I would have paused or cancelled if I would have gotten a timely reminder.
3 June 2026
Reply from myRocky
Hi Ruud,
Thank you for your feedback.
We’re glad we were able to clarify the process with you and address your concerns. Providing a positive experience for our patients is important to us, and we appreciate the opportunity to assist.
If you ever need anything in the future, our team is always available at contact@myrocky.ca.
Super clear easy and direct contact…
Super clear easy and direct contact with professionals.
28 May 2026
Reply from myRocky
Hi Tanis,
Thank you for your kind review! 🚀 We’re really glad to hear you found the process clear, easy, and that you had direct access to our professionals when you needed support. That’s exactly the kind of straightforward experience we aim to provide.
We truly appreciate your feedback and support, and we’re always here if you need anything at contact@myrocky.ca.
Every thing is great
Every thing is great, however I just find it’s difficult to contact you and it takes time for the prescription.
3 June 2026
Reply from myRocky
Hi Mahmoud,
Thank you for taking the time to share your feedback! 🚀 We're really glad to hear that your overall experience has been a positive one.
We're sorry to hear that you've found it difficult to reach us and that your prescription took longer than expected. We understand how important timely communication and treatment are, and we appreciate you bringing this to our attention. Your feedback helps us identify where we can do better.
Thank you again for your support. If there's anything we can assist you with, please don't hesitate to reach out to us at contact@myrocky.ca.
Reply from myRocky
Hi Oussama,
Thank you for sharing your experience! 🚀 We're so pleased to hear that everything went smoothly and that your order arrived quickly and discreetly. Providing a convenient and reliable experience is something we take great pride in.
We truly appreciate your support and look forward to serving you again. If you ever have any questions, we're always here to help at contact@myrocky.ca.
Your automatic recurring orders are…
Your automatic recurring orders are really annoying. i cant even figure out how to stop it to manually place orders as needed
28 May 2026
Reply from myRocky
Hi Patrick,
Thank you for sharing your feedback again.
As mentioned during our call, and as outlined in our Terms and Conditions, we operate on a subscription-based model where all orders are linked to a treatment plan prescribed by your clinician, typically structured as an annual supply. This approach is designed to ensure continuity of care and uninterrupted access to treatment.
Once your order has been processed and your subscription is active, you are able to pause or cancel at any time through your account or with assistance from our team.
We also understand that preferences can vary, and we recognize that some patients may prefer a different ordering structure. Our customer service team is always available and happy to help if you need support managing your account or making any adjustments.
If you need assistance at any point, please feel free to reach out to us at contact@myrocky.ca.
Good day my experience with the little…
Good day my experience with the little blue pill was good it made me harder and I found even the next day it felt better and lasted longer.
28 May 2026
Reply from myRocky
Hi Patrick,
Thank you for taking the time to share your experience! 🚀 We’re glad to hear the treatment worked well for you and that you’ve been happy with the results. It's great to know you had a positive experience.
We truly appreciate your trust and support. If you ever have any questions or need assistance, we're always here to help at contact@myrocky.ca.
The service is easy.
27 May 2026
Reply from myRocky
Hi Michel,
Thank you for your review! 🚀 We’re happy to hear that you found our service easy to use. We work hard to make the entire process as simple and convenient as possible for our customers.
We appreciate your support and are always here if you need assistance. Feel free to reach out anytime at contact@myrocky.ca.
terrible customer service.
terrible customer service.
been trying to get a hold of someone there to ask why my order is still in processing and when does it normally ship? Ive emailed twice and tried getting their chat bot to hook me up with a live agent with no luck.
seems like a legit place to order from, just no one reaches out
1 June 2026
Unprompted review
Reply from myRocky
Hi Keith,
Thank you for taking the time to share your feedback and for speaking with us regarding your concern.
We’re sorry for the frustration you experienced while waiting for an update on your order. We have since reviewed your case, provided clarification regarding the order status, and are pleased that we were able to address your concerns directly.
If you have any further questions or concerns, please don’t hesitate to contact us at contact@myrocky.ca.
Great customer service
Great customer service. Fast response from the doctors.
Acomodating staff.
25 May 2026
Reply from myRocky
Hi Sheyla,
Thank you so much for your kind feedback! 🚀 We're delighted to hear that you received great customer service and prompt responses from our physicians. It's also wonderful to know that our team was accommodating and helpful throughout your experience.
Your support means a lot to us, and we look forward to continuing to provide you with excellent care. If you ever need anything, feel free to reach out at contact@myrocky.ca.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.