I've had a few delivery issues, but they got straightened out by customer service quickly. Products are top quality.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I remember pausing my refill subscription online but it didn’t work and got refilled again. I appreciate you customer support service with real agents. I got helped by Trisha and she did a great j... See more
Company replied
Got the product with second carrier, thank you Medication 💊 right on . I recommend myrocky.
Company replied
Overall a good experience. However, even though I indicated to keep the package discrete, It still has the address coming from My Rocky!!!!!! This is Not Discrete!!!!!!! Will have second thoughts be... See more
Company replied
Company details
About myRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Subscription
I have been trying to cancel my subscription for a very long time and i keep getting billed. I do not want to use this product anymore
23 June 2026
Reply from myRocky
Hi Sean,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
myRocky operates on a subscription-based treatment model, where subscriptions remain active until they are paused or cancelled. In this case, your subscription remained active, which resulted in renewal orders being generated.
As requested during our recent conversation, your subscription has now been cancelled, and no further renewal orders will be generated. If you have any further questions or concerns, please feel free to contact us at contact@myrocky.ca. We'd be happy to assist.
This is a no brainer
This company knows how to take care of their customers, and treat them as people not just a transaction.
Customer service is A++ and very fast.
And the product is exactly what is described and what you expect.
Save yourself time and energy, and work with Rocky. I'll never go anywhere else.
23 June 2026
Unprompted review
Reply from myRocky
Hi Jeff,
Thank you so much for such an incredible review! 🚀
Knowing that you felt treated like a person rather than just another transaction means a great deal to us. That's exactly the kind of experience we want every customer to have. We're also thrilled to hear our team provided fast, A++ customer service and that the product met your expectations.
Your recommendation is one of the biggest compliments we could receive, and we're truly grateful for your trust and support. Thank you for choosing MyRocky. We're honoured to be part of your journey. If you ever need anything, we're always here at contact@myrocky.ca
The assessment and the delivery of the…
The assessment and the delivery of the medication went well. However the hair regrowth product does not work.
18 June 2026
Reply from myRocky
Hi Christian,
Thank you for taking the time to share your feedback. We're pleased to hear your assessment and delivery experience met your expectations, though we're sorry to hear you haven't experienced the results you were hoping for.
We attempted to contact you by phone to discuss your experience, but were unfortunately unable to connect.
As treatment response can vary from person to person, we encourage you to message your clinician through your portal messenger. They can review your progress and determine whether any adjustments to your treatment plan or alternative treatment options may be appropriate.
If you have any further questions or concerns, please don't hesitate to contact us at contact@myrocky.ca.
The company’s interest is about making…
The company’s interest is about making money they don’t really listen to the customer? I was sent products that didn’t work for me and when I notified them they didn’t respond n sent new prescriptions without ordering more?
23 June 2026
Reply from myRocky
Hi Andy,
We appreciate the opportunity to address your concerns.
The experience described does not reflect the level of service we strive to provide. We made several attempts to contact you because we wanted the opportunity to better understand your experience and discuss the concerns you raised.
As treatment response can vary from person to person, it's important that concerns regarding effectiveness are reviewed with your clinician directly through portal messenger so they can assess your progress and determine whether adjustments to your treatment plan may be appropriate.
If you have any further questions or concerns, please feel free to contact us at contact@myrocky.ca. We'd be happy to assist.
Good over all experience and easy to…
Good over all experience and easy to communicate with. Not loosing as i would have hoped but just up the dose to see where at takes me.
22 June 2026
Reply from myRocky
Hi Richard,
Thank you for taking the time to share your experience! 🚀 We're glad to hear you've had a good overall experience and found our team easy to communicate with.
We also appreciate you sharing your treatment journey. We understand it can be discouraging when progress isn't as quick as you'd hoped, and we hope the recent dose adjustment helps you move closer to your goals. We're here to support you every step of the way.
Thank you again for your trust, and if you ever have any questions or need assistance, feel free to reach out to us at contact@myrocky.ca.
Reply from myRocky
Hi Carelh,
Thank you for your feedback! 🚀 We’re really glad to hear you’re happy with your experience and getting great results.
We appreciate your support, and we’re always here if you need anything at contact@myrocky.ca.
Reply from myRocky
Hi Raphael,
Thank you so much for your kind words! 🚀 We’re really happy to hear everything has been perfect for you. That truly means a lot to our team.
We appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Reply from myRocky
Hi Michel,
Thank you so much for your kind feedback! 🚀 We’re really glad to hear you found our service very good and efficient, and that our team was able to help you when needed.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Shout out to Corey Wideman
Shout out to Corey Wideman, Matt Michael and Allen Sy for your excellent customer service! All my questions are answered quickly and with clear advise or instructions! Extremely easy to navigate from sign up to efficiently receiving their product. Great company which I highly recommend!
17 June 2026
Unprompted review
Reply from myRocky
Hi Jane,
Thank you so much for this amazing shout-out! 🚀 We’re thrilled to hear that Corey Wideman, Matt Michael, and Allen Sy were able to support you so well and provide clear, timely help with all your questions.
It’s also great to know you found the entire process, from sign-up through to receiving your product, easy and smooth. That’s exactly the experience we aim to deliver every step of the way.
We truly appreciate your recommendation and your support, and we’ll be sure to pass your kind words on to the team. If you ever need anything, we’re always here at contact@myrocky.ca.
Good customer service
Easy to contact customer service by email if you have any kind of question
11 June 2026
Reply from myRocky
Hi there,
Thank you for your feedback! 🚀 We’re really glad to hear you found it easy to reach our customer service by email and get the support you needed. Making communication simple and accessible is something we truly value.
We appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
I initially wanted to try ED treatment…
I initially wanted to try ED treatment as a one-time, recreational experience. Since your company doesn't offer a single-use option, I signed up anyway with the intention of canceling after the first order.
However, despite my canceling the refill and sending multiple messages to confirm this, I was still shipped an unwanted refill. I feel completely robbed. To protect myself, I am now forced to place a stop payment on my card.
I cannot recommend this company to anyone. On the contrary, I will actively warn others to stay away.
2 June 2026
Unprompted review
Reply from myRocky
Hi Amir,
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify how our service works and address the concerns raised.
Our platform operates on a subscription-based treatment model, where prescriptions and refills are provided as part of an ongoing care plan managed by your clinician to ensure continuity of care. The subscription model, renewal schedule, and cancellation policy are communicated during sign-up and outlined in our terms and conditions.
Patients may pause or cancel their subscription at any time before a renewal is processed. In this case, your cancellation request was received after the order had already been processed and could no longer be cancelled.
We also attempted to reach you following the renewal to discuss your concerns but did not receive a response. If you have any questions or concerns, please reach out to us at contact@myrocky.ca.
Do not use this company!!!
Do not use this company!!!
Before you waste your $400 like I did!!
Please read this first!!
They do not care about you and the product is fake!!
It is a scam and they are scammers!!!
They set you up and get nothing after they take your money!!!
They claim to be a good company but they take your money. And send you the glp injection not even the real thing and in a different language!!!
You do everything as they want and it doesn’t even work!!
They set you up to fail and the product is not real people!!!
You don’t get a refund for there errors and fake products!!!
Fake Products People!!!
And in the end they blamed me for everything.
The are a Fake, Fake Company!!!
DO NOT USE THEM!!!
You indicate your team worked closely with me?? Where was I when this happened???
Your Team ignored my requests, my emails.
To date no one has ever answered my bloodwork??
This is not right.
And I also have to say this is the worst company ever.
The telephone numbers you provide are no longer in service.
Because you guys are Scammers!!!
Do not buy from this company!!!
Reference # 706762
23 May 2026
Unprompted review
Reply from myRocky
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your experience.
To clarify, the medication you received was brand-name Ozempic® manufactured by Novo Nordisk and dispensed in the manufacturer's original packaging. myRocky does not alter, relabel, or repackage medications, and the product information included with the medication is provided directly by the manufacturer.
Our team worked closely with you throughout this process, providing updates regarding the delivery of your order and additional guidance when you advised that you were having difficulty understanding the instructions included with the product. We also supplied educational resources to help support the proper use of the medication.
We take claims regarding the authenticity of our medications very seriously. Our records confirm that the correct medication was dispensed as prescribed and that your order was fulfilled in accordance with all applicable pharmacy and regulatory requirements.
While we understand that your experience did not meet your expectations, we appreciate the opportunity to clarify the circumstances surrounding your order and the support provided by our team.
If you have any further questions, please feel free to contact us at contact@myrocky.ca.
Reply from myRocky
Hi Nicolas,
Thank you so much for your feedback! 🚀 We’re really glad to hear you had a good experience with our service. Your support means a lot to us!
If you ever need anything, we’re always here to help at contact@myrocky.ca.
Rocky provides excellent customer…
Rocky provides excellent customer service. Larry is professional, responsive, and always willing to help. He takes the time to understand customer needs, answers questions clearly, and ensures issues are resolved promptly. His friendly attitude and commitment to customer satisfaction make every interaction a positive experience.
14 June 2026
Unprompted review
Reply from myRocky
Hi Amechi,
Thank you so much for your thoughtful feedback! 🚀 We’re really happy to hear you’ve had a great experience with Rocky and that Larry has been so helpful, responsive, and professional throughout your interactions.
It means a lot to know he took the time to understand your needs, answer your questions clearly, and ensure everything was resolved smoothly. We’ll be sure to share your kind words with him. Recognition like this goes a long way!
We truly appreciate your support and are always here if you need anything at contact@myrocky.ca.
Reply from myRocky
Hi Wayne,
Thank you so much for your feedback! 🚀 We’re really glad to hear everything has been great for you. That’s exactly the experience we aim to provide every time.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Reply from myRocky
Hi Richard,
Thank you for your kind review! 🚀 We're so pleased to hear that you found our team prompt and efficient in addressing your needs. Providing timely, attentive support is something we take great pride in.
We truly appreciate your support and look forward to helping you again whenever you need us. Feel free to reach out anytime at contact@myrocky.ca.
Reply from myRocky
Hi Heather,
Thank you so much for your amazing feedback! 🚀 We’re really happy to hear everything felt flawless and that you received great support from our team. That’s exactly the experience we strive to deliver every time.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Good customer service
Goos customer service, price ok, order on time, very satisfied.
Asked to suspend subscription while away, it was done the same day.
12 June 2026
Unprompted review
Reply from myRocky
Hi Michel,
Thank you for your feedback! 🚀 We’re really glad to hear you’ve had a positive experience overall, from customer service and pricing to timely delivery, and that you’re feeling very satisfied with the service.
We also appreciate you highlighting your experience with pausing your subscription while you were away. It’s great to know that it was handled quickly and smoothly for you the same day.
We truly appreciate your trust and support, and we’re always here if you need anything at contact@myrocky.ca.
Customer service is fast very helpful.
Customer service is fast very helpful.
12 June 2026
Unprompted review
Reply from myRocky
Hi Branden,
Thank you for your feedback! 🚀 We’re really glad to hear you found our customer service fast and very helpful. That’s exactly the experience we aim to provide every time.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Lightning fast resolution of a shipping/delivery issue
I had an issue getting my package delivered to the usual address (a flex pickup location) -- Rocky partners with a vast array of last-mile delivery partners. The assigned partner didn't deliver at flex locations and marked the delivery as unsuccessful/bad address.As soon as I noticed, I contacted Rocky's customer service through the usual chat interface. Trisha provided an impeccable service. She showed empathy to the situation, acted promptly for a resolution and got a workaround approved within the hour and made sure to add specific notes to my file so this situation won't arrive in the future. She also followed up afterwards though email and provided details to the new tracking ID. Fast, efficient, extremely client centric. Thx Trisha.
11 June 2026
Unprompted review
Reply from myRocky
Hi there,
Thank you so much for taking the time to share such a detailed review 🚀
We’re really sorry to hear about the initial delivery issue with your flex pickup location, but we’re so glad our team was able to step in quickly and resolve it for you. It’s great to know the situation was handled promptly and that you were kept updated throughout the process.
We’ll be sure to pass your kind words on to Trisha; she’ll be thrilled to hear how much her support meant to you. We truly appreciate your feedback about the experience and your recognition of the follow-up and resolution efforts.
Thank you again for your trust and patience, and if you ever need anything in the future, we’re always here at contact@myrocky.ca.
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