I've had a few delivery issues, but they got straightened out by customer service quickly. Products are top quality.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I remember pausing my refill subscription online but it didn’t work and got refilled again. I appreciate you customer support service with real agents. I got helped by Trisha and she did a great j... See more
Company replied
Got the product with second carrier, thank you Medication 💊 right on . I recommend myrocky.
Company replied
Overall a good experience. However, even though I indicated to keep the package discrete, It still has the address coming from My Rocky!!!!!! This is Not Discrete!!!!!!! Will have second thoughts be... See more
Company replied
Company details
About myRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support and fast a serra
1 June 2026
Reply from myRocky
Hi Alain,
Thank you for your review! 🚀 We're delighted to hear that you received great support and fast service. Our team works hard to provide a smooth and responsive experience, so it's wonderful to know we met your expectations.
We appreciate your support and look forward to assisting you again whenever needed. Feel free to reach out to us anytime at contact@myrocky.ca.
angela c is a superstar.
angela c is a superstar.
she understood the problem and while trying to create the best outcome for her company, did so in a professional way while never crossing the line to disenfranchise the customer. i felt heard and she solved my problem while also clearly outlining what would happen. that piece is so key so i could leave our convo with surety about what would happen next. i feel fortunate that she was who I was able to communicate with and wanted to express my thanks.
29 May 2026
Unprompted review
Reply from myRocky
Hi Nathan,
Thank you so much for taking the time to share this wonderful feedback! 🚀
We're thrilled to hear about your experience with Angela. She truly cares about finding the right balance between supporting our customers and upholding our policies, and it's great to know that she made you feel heard throughout the process. Clear communication and setting the right expectations are incredibly important, so we're especially pleased that you left the conversation feeling confident about the next steps.
We'll be sure to pass along your kind words to Angela. Recognition like this means a lot. Thank you again for your trust and support, and if you ever need anything in the future, we're here to help at contact@myrocky.ca.
Reply from myRocky
Hi there,
Thank you so much for your feedback! 🚀 We’re really happy to hear that everything is working well for you and that you’re feeling good about the experience. It’s also great to know your deliveries have been reliable — that consistency is something we really care about.
We truly appreciate your support, and we’re always here if you need anything at contact@myrocky.ca.
Reply from myRocky
Hi Jean,
Thank you for your kind feedback! 🚀 We’re really glad to hear you had a good experience with our service. Your support means a lot to us!
If you ever need anything, we’re always here to help at contact@myrocky.ca.
Reply from myRocky
Hi Duncan,
Thank you so much for your feedback! 🚀 We’re really happy to hear your order was easy to place and delivered on time with no issues — that’s exactly the smooth experience we aim for.
We truly appreciate your support, and if you ever need anything, we’re always here to help at contact@myrocky.ca.
Reply from myRocky
Hi Lionel,
Thank you so much for your kind words! 🚀 We’re really glad to hear you found the experience seamless, thorough, and service-driven; that’s exactly what we aim to deliver every step of the way.
We truly appreciate your support and trust, and we’re always here if you need anything at contact@myrocky.ca
It was super easy
It was super easy. I just needed a piece of ID to verify who I was. Once a pharmacist looked at it, it was filled and once the credit card cleared, it was shipped. It took 2-3 days to be delivered in BC. The only issue I had on the delivery was Canada Post put it in the wrong slot in the community mailbox and it was a few more days before I received it after contacting Canada Post. I like the lack of human contact as dealing with E.D. Can be intimidating and feel embarrassing. I now realize there are a lot of men struggling with this.
18 May 2026
Reply from myRocky
Hi there,
Thank you for taking the time to share such a detailed review 🚀 We’re really glad to hear the process felt simple and discreet for you, and that the verification and pharmacist review went smoothly. It’s also great to know the overall turnaround time worked well for you in BC once everything was approved and shipped.
We’re sorry to hear about the delivery issue with Canada Post placing your package in the wrong mailbox slot. That’s definitely frustrating and out of your control. We appreciate you flagging it, and we’ll keep this in mind when reviewing delivery experiences with our shipping partners.
We also really appreciate your comments about the discreet nature of the service. We understand these kinds of health concerns can feel personal, and our goal is always to make the process as comfortable and straightforward as possible.
Thank you again for your trust and for sharing your experience so openly. If you ever need anything, we’re here to help at contact@myrocky.ca.
5 star service
Fantastic customer service and knowledgable and compassionate physicians!
22 May 2026
Unprompted review
Reply from myRocky
Hi Ashley,
Thank you so much for your wonderful review! 🚀 We’re truly happy to hear you had such a positive experience with our customer service and that our physicians came across as knowledgeable and compassionate. That really means a lot to our whole team.
We’re grateful for your trust and support, and we’ll be here anytime you need us at contact@myrocky.ca.
Easy to order discreet packaging and…
Easy to order discreet packaging and comes in a timely fashion.
22 May 2026
Reply from myRocky
Hi Steve,
Thank you so much for your kind review! 🚀 We’re really glad to hear you found the ordering process easy and that your delivery arrived promptly in discreet packaging. That’s exactly the experience we aim to provide.
We truly appreciate your support, and if you ever need anything, we’re always here to help at contact@myrocky.ca.
Reply from myRocky
Hi Kevin,
Thank you so much for your kind review! 🚀 We’re really happy to hear everything has been perfect for you and that you found the service fast and discreet; that’s exactly what we aim to deliver.
We truly appreciate your support, and if you ever need anything, we’re always here to help at contact@myrocky.ca.
Reply from myRocky
Hi Sound,
Thank you for your feedback! 🚀 We’re really glad to hear you found our service fast and efficient — that’s exactly what we strive for every day.
We appreciate your support, and if you ever need anything, we’re always here to help at contact@myrocky.ca.
I absolutely appreciate the help I…
I absolutely appreciate the help I received after I had shipping issues my rocky fixed everything and I received my orders faster they really did a good job helping me when I needed it
Thank you again my rocky
22 May 2026
Unprompted review
Reply from myRocky
Hi Brandon,
Thank you so much for sharing this! 🚀 We’re really glad to hear our team was able to step in and sort out the shipping issues for you, and that you received your order even faster than expected.
It means a lot to know we were able to help when you needed it most; that’s exactly the experience we aim to deliver. We truly appreciate your support and kind words!
If you ever need anything again, we’re always here at contact@myrocky.ca.
Amazing work
There was a mix-up with my order, and I was truly astonished at how quick and efficient the MyRocky team was in fixing the problem. Any doubts I had have been completely removed, and I am thoroughly impressed with the top-quality service and customer support provided. Thank you for your excellent work and for standing behind your services.
21 May 2026
Unprompted review
Reply from myRocky
Hi Hamza,
Thank you so much for sharing your experience! 🚀 We’re really glad our team was able to quickly sort out the mix-up with your order and turn things around for you.
We know how frustrating issues like that can be, so it means a lot to hear that our support helped restore your confidence in us. We truly appreciate your kind words about our service and commitment to standing behind what we do.
Thanks again for your trust and support — we’re always here if you need anything at contact@myrocky.ca.
Reply from myRocky
Hi Caleb,
Thank you so much for your feedback! 🚀 We’re really glad to hear everything has been fast, easy, and working well for you. That’s exactly the kind of experience we aim to provide.
We truly appreciate your support, and if you ever need anything, feel free to reach out anytime at contact@myrocky.ca.
Best experience with Rocky Health has…
Best experience with Rocky Health has been a positive one.
Tanks Rocky for the best service
20 May 2026
Unprompted review
Reply from myRocky
Hi Emond,
Thank you so much for your kind words! 🚀 We’re really happy to hear you’ve had a positive experience with MyRocky and that our service has met your expectations.
We truly appreciate your support and your trust in us. If you ever need anything, feel free to reach out anytime at contact@myrocky.ca.
Overall a good experience
Overall a good experience. However, even though I indicated to keep the package discrete, It still has the address coming from My Rocky!!!!!!
This is Not Discrete!!!!!!!
Will have second thoughts before I renew again if not corrected!
30 April 2026
Reply from myRocky
Hi there,
Thank you for taking the time to share your feedback 🚀 We’re glad to hear your overall experience has been a good one, but we’re sorry to hear about your concern regarding the packaging and return address.
We understand that discretion is very important for many of our customers. While our shipments do include our company name on the packaging for fulfillment and delivery purposes, we do appreciate that this may not feel ideal in every situation, and we’re sorry for any discomfort this caused.
We truly value your feedback and will make sure it’s shared with our team as we continue reviewing the customer experience. If you have any questions or need support with your account, feel free to reach out anytime at contact@myrocky.ca.
Very honest thank you
Wasn't sure if I would get scammed, you never know these days... I'm very happy this is legit :)
19 May 2026
Reply from myRocky
Hi Gregory,
Thank you for sharing your experience! 🚀 We completely understand the hesitation. It’s important to feel confident and safe when choosing an online service these days. We’re really glad we could earn your trust and show you that MyRocky is a legitimate and reliable service. 😊
Your support means a lot to us, and we’re always here if you need anything. Feel free to reach out anytime at contact@myrocky.ca.
Experience so far so good
Experience so far so good. Delivery process is very efficient, always on time as committed. Only suggestion for the users is take consultation from their doctor and use the product which is exactly your body's need. Always use right pill for the right job.
14 May 2026
Reply from myRocky
Hi Mir Jay,
Thank you so much for sharing your experience 🚀 We’re really glad to hear that the delivery process has been efficient and consistently on time for you — that reliability is something we work hard to maintain.
We also appreciate your thoughtful suggestion around ensuring proper medical guidance when using any prescription product. You’re absolutely right that it’s important for users to follow their clinician’s advice and use the treatment that best fits their individual needs.
Thank you again for your support and for taking the time to leave such a helpful review 💙 If you ever need anything, we’re here at contact@myrocky.ca.
Reply from myRocky
Hi there,
Thank you for your feedback! 🚀 We’re really glad to hear you’re satisfied with your experience. That means a lot to our team!
We truly appreciate your support, and if you ever need anything, we’re always here to help at contact@myrocky.ca.
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