Started with the hair program and saw good results after a few months. Decided to try the skincare program next for some old acne scars. The process for switching was easy. Just filled out a new quest... See more
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Review summary
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I had the pleasure of chatting with Ellaine V. who responded quickly and professionally. When asked about fees for cancelling or subscription, Ellaine advised that there were no fees and that I coul... See more
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Everything about this website is very easy and customer support is quick and clearly explain everything to give you a clear mindset. Trisha answered all my questions with complete patience, and made s... See more
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I was nervous about trying weight loss medication because I'd heard stories about nausea and other stomach issues. The provider I spoke with was honest about possible side effects but said most people... See more
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Company details
About myRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from myRocky
Hi Carelh,
Thank you for your feedback! 🚀 We’re really glad to hear you’re happy with your experience and getting great results.
We appreciate your support, and we’re always here if you need anything at contact@myrocky.ca.
Reply from myRocky
Hi Raphael,
Thank you so much for your kind words! 🚀 We’re really happy to hear everything has been perfect for you. That truly means a lot to our team.
We appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Reply from myRocky
Hi Michel,
Thank you so much for your kind feedback! 🚀 We’re really glad to hear you found our service very good and efficient, and that our team was able to help you when needed.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Shout out to Corey Wideman
Shout out to Corey Wideman, Matt Michael and Allen Sy for your excellent customer service! All my questions are answered quickly and with clear advise or instructions! Extremely easy to navigate from sign up to efficiently receiving their product. Great company which I highly recommend!
17 June 2026
Unprompted review
Reply from myRocky
Hi Jane,
Thank you so much for this amazing shout-out! 🚀 We’re thrilled to hear that Corey Wideman, Matt Michael, and Allen Sy were able to support you so well and provide clear, timely help with all your questions.
It’s also great to know you found the entire process, from sign-up through to receiving your product, easy and smooth. That’s exactly the experience we aim to deliver every step of the way.
We truly appreciate your recommendation and your support, and we’ll be sure to pass your kind words on to the team. If you ever need anything, we’re always here at contact@myrocky.ca.
Excellent Customer Support
Shout-out to Jaymee Arabella and the team for outstanding customer support!
Big Thank you for your efforts and help with my concern. Your understanding and above&beyond support were very much appreciated!
9 June 2026
Unprompted review
Reply from myRocky
Hi Cole,
Thank you so much for your amazing shout-out! 🚀 We’re thrilled to hear that Jaymee Arabella and the team were able to provide outstanding support and go above and beyond to help resolve your concern.
We’ll be sure to pass along your kind words to them. Recognition like this truly means a lot. We really appreciate you taking the time to share your experience, and we’re always here if you need anything at contact@myrocky.ca.
Good customer service
Easy to contact customer service by email if you have any kind of question
11 June 2026
Reply from myRocky
Hi there,
Thank you for your feedback! 🚀 We’re really glad to hear you found it easy to reach our customer service by email and get the support you needed. Making communication simple and accessible is something we truly value.
We appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
I initially wanted to try ED treatment…
I initially wanted to try ED treatment as a one-time, recreational experience. Since your company doesn't offer a single-use option, I signed up anyway with the intention of canceling after the first order.
However, despite my canceling the refill and sending multiple messages to confirm this, I was still shipped an unwanted refill. I feel completely robbed. To protect myself, I am now forced to place a stop payment on my card.
I cannot recommend this company to anyone. On the contrary, I will actively warn others to stay away.
2 June 2026
Unprompted review
Reply from myRocky
Hi Amir,
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify how our service works and address the concerns raised.
Our platform operates on a subscription-based treatment model, where prescriptions and refills are provided as part of an ongoing care plan managed by your clinician to ensure continuity of care. The subscription model, renewal schedule, and cancellation policy are communicated during sign-up and outlined in our terms and conditions.
Patients may pause or cancel their subscription at any time before a renewal is processed. In this case, your cancellation request was received after the order had already been processed and could no longer be cancelled.
We also attempted to reach you following the renewal to discuss your concerns but did not receive a response. If you have any questions or concerns, please reach out to us at contact@myrocky.ca.
Do not use this company!!!
Do not use this company!!!
Before you waste your $400 like I did!!
Please read this first!!
They do not care about you and the product is fake!!
It is a scam and they are scammers!!!
They set you up and get nothing after they take your money!!!
They claim to be a good company but they take your money. And send you the glp injection not even the real thing and in a different language!!!
You do everything as they want and it doesn’t even work!!
They set you up to fail and the product is not real people!!!
You don’t get a refund for there errors and fake products!!!
Fake Products People!!!
And in the end they blamed me for everything.
The are a Fake, Fake Company!!!
DO NOT USE THEM!!!
You indicate your team worked closely with me?? Where was I when this happened???
Your Team ignored my requests, my emails.
To date no one has ever answered my bloodwork??
This is not right.
And I also have to say this is the worst company ever.
The telephone numbers you provide are no longer in service.
Because you guys are Scammers!!!
Do not buy from this company!!!
Reference # 706762
23 May 2026
Unprompted review
Reply from myRocky
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your experience.
To clarify, the medication you received was brand-name Ozempic® manufactured by Novo Nordisk and dispensed in the manufacturer's original packaging. myRocky does not alter, relabel, or repackage medications, and the product information included with the medication is provided directly by the manufacturer.
Our team worked closely with you throughout this process, providing updates regarding the delivery of your order and additional guidance when you advised that you were having difficulty understanding the instructions included with the product. We also supplied educational resources to help support the proper use of the medication.
We take claims regarding the authenticity of our medications very seriously. Our records confirm that the correct medication was dispensed as prescribed and that your order was fulfilled in accordance with all applicable pharmacy and regulatory requirements.
While we understand that your experience did not meet your expectations, we appreciate the opportunity to clarify the circumstances surrounding your order and the support provided by our team.
If you have any further questions, please feel free to contact us at contact@myrocky.ca.
Reply from myRocky
Hi Nicolas,
Thank you so much for your feedback! 🚀 We’re really glad to hear you had a good experience with our service. Your support means a lot to us!
If you ever need anything, we’re always here to help at contact@myrocky.ca.
Rocky provides excellent customer…
Rocky provides excellent customer service. Larry is professional, responsive, and always willing to help. He takes the time to understand customer needs, answers questions clearly, and ensures issues are resolved promptly. His friendly attitude and commitment to customer satisfaction make every interaction a positive experience.
14 June 2026
Unprompted review
Reply from myRocky
Hi Amechi,
Thank you so much for your thoughtful feedback! 🚀 We’re really happy to hear you’ve had a great experience with Rocky and that Larry has been so helpful, responsive, and professional throughout your interactions.
It means a lot to know he took the time to understand your needs, answer your questions clearly, and ensure everything was resolved smoothly. We’ll be sure to share your kind words with him. Recognition like this goes a long way!
We truly appreciate your support and are always here if you need anything at contact@myrocky.ca.
Reply from myRocky
Hi Wayne,
Thank you so much for your feedback! 🚀 We’re really glad to hear everything has been great for you. That’s exactly the experience we aim to provide every time.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Reply from myRocky
Hi Richard,
Thank you for your kind review! 🚀 We're so pleased to hear that you found our team prompt and efficient in addressing your needs. Providing timely, attentive support is something we take great pride in.
We truly appreciate your support and look forward to helping you again whenever you need us. Feel free to reach out anytime at contact@myrocky.ca.
Reply from myRocky
Hi Heather,
Thank you so much for your amazing feedback! 🚀 We’re really happy to hear everything felt flawless and that you received great support from our team. That’s exactly the experience we strive to deliver every time.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Good customer service
Goos customer service, price ok, order on time, very satisfied.
Asked to suspend subscription while away, it was done the same day.
12 June 2026
Unprompted review
Reply from myRocky
Hi Michel,
Thank you for your feedback! 🚀 We’re really glad to hear you’ve had a positive experience overall, from customer service and pricing to timely delivery, and that you’re feeling very satisfied with the service.
We also appreciate you highlighting your experience with pausing your subscription while you were away. It’s great to know that it was handled quickly and smoothly for you the same day.
We truly appreciate your trust and support, and we’re always here if you need anything at contact@myrocky.ca.
Customer service is fast very helpful.
Customer service is fast very helpful.
12 June 2026
Unprompted review
Reply from myRocky
Hi Branden,
Thank you for your feedback! 🚀 We’re really glad to hear you found our customer service fast and very helpful. That’s exactly the experience we aim to provide every time.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Lightning fast resolution of a shipping/delivery issue
I had an issue getting my package delivered to the usual address (a flex pickup location) -- Rocky partners with a vast array of last-mile delivery partners. The assigned partner didn't deliver at flex locations and marked the delivery as unsuccessful/bad address.As soon as I noticed, I contacted Rocky's customer service through the usual chat interface. Trisha provided an impeccable service. She showed empathy to the situation, acted promptly for a resolution and got a workaround approved within the hour and made sure to add specific notes to my file so this situation won't arrive in the future. She also followed up afterwards though email and provided details to the new tracking ID. Fast, efficient, extremely client centric. Thx Trisha.
11 June 2026
Unprompted review
Reply from myRocky
Hi there,
Thank you so much for taking the time to share such a detailed review 🚀
We’re really sorry to hear about the initial delivery issue with your flex pickup location, but we’re so glad our team was able to step in quickly and resolve it for you. It’s great to know the situation was handled promptly and that you were kept updated throughout the process.
We’ll be sure to pass your kind words on to Trisha; she’ll be thrilled to hear how much her support meant to you. We truly appreciate your feedback about the experience and your recognition of the follow-up and resolution efforts.
Thank you again for your trust and patience, and if you ever need anything in the future, we’re always here at contact@myrocky.ca.
Reply from myRocky
Hi Jean-Pierre,
Thank you so much for your feedback! 🚀 We’re really glad to hear you found the process easy and convenient, and that your delivery arrived quickly. That’s exactly the kind of experience we strive to provide.
We truly appreciate your support, and if you ever need anything, we’re always here at contact@myrocky.ca.
Reply from myRocky
Hi Colin,
Thank you for your feedback! 🚀 We’re really happy to hear you experienced great and quick service, that’s exactly what we aim to deliver every time.
We truly appreciate your support, and if you ever need anything, we’re always here to help at contact@myrocky.ca.
Shipped to wrong address contacted…
Shipped to wrong address contacted support and the issue was quickly corrected ! Great customer service
9 June 2026
Reply from myRocky
Hi Byron,
Thank you for sharing your experience! 🚀 We’re really sorry to hear about the initial shipping mix-up, but we’re glad our support team was able to quickly step in and correct the issue for you.
It’s great to know you were happy with the way it was handled. We always aim to resolve things as smoothly and quickly as possible. We truly appreciate your support, and if you ever need anything, we’re here at contact@myrocky.ca.
Issues resolved promptly with customer service
I had some issues with my orders, after speaking with their customer service my issues were resolved
8 June 2026
Reply from myRocky
Hi Stephen,
Thank you for sharing your experience! 🚀 We're sorry to hear you ran into some issues with your orders, but we're really glad our customer service team was able to help and get everything resolved.
We appreciate your patience and are happy we could make things right. Thank you for your trust and support! If you ever need anything in the future, don't hesitate to reach out to us at contact@myrocky.ca.
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