I've had a few delivery issues, but they got straightened out by customer service quickly. Products are top quality.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I remember pausing my refill subscription online but it didn’t work and got refilled again. I appreciate you customer support service with real agents. I got helped by Trisha and she did a great j... See more
Company replied
Got the product with second carrier, thank you Medication 💊 right on . I recommend myrocky.
Company replied
Overall a good experience. However, even though I indicated to keep the package discrete, It still has the address coming from My Rocky!!!!!! This is Not Discrete!!!!!!! Will have second thoughts be... See more
Company replied
Company details
About myRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from myRocky
Hi there,
Thanks for the great feedback! 🚀 We're glad our team has been responsive and helpful when answering your emails and questions. We appreciate your support and are always happy to help.
If you ever need anything, you can reach us at contact@myrocky.ca.
Very serious and professional
Very serious and professional.
Fast delivery, A1 service. Highly recommended
31 July 2026
Reply from myRocky
Hi Louis,
Thank you so much for the great review! 🚀 We're glad you had a positive experience with our team and were happy with the fast delivery and service. We really appreciate the recommendation and your support!
If you ever need anything, we're always here to help at contact@myrocky.ca.
Customer Service
Larry L. was very helpful and responsive to my inquiries as a customer service representative.
29 July 2026
Unprompted review
Reply from myRocky
Hi BM,
Thank you for the kind words! 🚀 We're so glad to hear Larry was helpful and responsive with your questions. We'll be sure to pass your feedback along to him.
We really appreciate your support. If you ever need anything, you can always reach us at contact@myrocky.ca
Totally professional and respectful.
29 July 2026
Reply from myRocky
Hi Stephen,
Thanks so much for your kind words! 🚀 We're glad you found our team professional and respectful. We really appreciate your support and trust in MyRocky.
If you ever need anything, you can always reach us at contact@myrocky.ca.
I remember pausing my refill…
I remember pausing my refill subscription online but it didn’t work and got refilled again.
I appreciate you customer support service with real agents.
I got helped by Trisha and she did a great job being patient and helping me with my request.
MyRocky is a great company I really like their products, they really helped me and the service is good.
It’s just that for the moment I don’t need the treatment anymore. Thanks!
28 July 2026
Unprompted review
Reply from myRocky
Hi Eric,
Thank you so much for taking the time to share your experience! 🚀 We're glad to hear our team was able to help, especially Trisha. We'll make sure she sees your kind words!
We're sorry the pause didn't go through as expected and that your refill was processed. We're happy Trisha was able to step in, listen to your concerns, and help with your request.
We're also really glad to hear that you've had a positive experience with our products and service. We completely understand that you don't need treatment at the moment, and we appreciate the trust you've placed in MyRocky.
Thank you again for your support, and we're always here if you need us in the future at contact@myrocky.ca
Reply from myRocky
Hi Marc,
Thanks for the kind words! 🚀 We're glad you found the experience simple and effective. That's exactly what we aim for.
We really appreciate your support. If you ever need anything, we're always here to help at contact@myrocky.ca.
Excellent Customer Service Support
Excellent Customer Service Support. Shoutout to Rhad’s who was very helpful and supportive with my billing/shipping issue. I really appreciate the responsiveness and willingness to assist with my situation. My personal experience with myrocky customer service has been above & beyond every time, and can’t thank you all enough. Take care!
27 July 2026
Unprompted review
Reply from myRocky
Hi Cole,
Thank you so much for your thoughtful review! 🚀 We're so happy to hear you've consistently had a great experience with our customer support.
We'll be sure to pass your kind words along to Rhads. We're glad they were able to help resolve your billing and shipping concern and provide the support you needed. It's always our goal to respond quickly and make things as easy as possible for our customers.
Thank you for your trust and for choosing MyRocky. Your support means a lot to us, and we're always here if you need anything at contact@myrocky.ca.
My experience with rocky has been…
My experience with rocky has been great so far. The shipping is fast and the products are great. Getting a prescription is fast and easy. Communication is great and the soctors are available for any questions or concerns.
I had a small issue where I didnt get my complete order but they shipped it prompt and the customer agent jaymee was great and handled it perfectly.
Thanks rocky!
24 July 2026
Unprompted review
Reply from myRocky
Hi Michael,
Thank you so much for sharing your experience! 🚀 We're thrilled to hear you've been happy with our fast shipping, easy prescription process, and the support from our team and clinicians.
We're also glad we were able to quickly resolve the issue with your order. We'll be sure to share your kind words with Jaymee. She'll be happy to know her support made a positive difference.
Thank you for your trust and support. We're grateful to be part of your healthcare journey, and if you ever need anything, we're always here to help at contact@myrocky.ca.
Reply from myRocky
Hi Richard,
Thank you for your review! 🚀 We're happy to hear you were pleased with both our quick responses and the service you received. Our team is always here to provide timely support and make your experience as smooth as possible.
We truly appreciate your support. If you ever need anything, don't hesitate to reach out to us at contact@myrocky.ca.
Reply from myRocky
Hi Yassine,
Thank you for your kind review! 🚀 We're so glad to hear you found MyRocky trustworthy and had a great experience with our support team. Providing reliable care and responsive service is what we strive for every day.
We truly appreciate your trust and support. If you ever need anything, we're always here to help at contact@myrocky.ca.
sent the tablets not strong enougth
25 July 2026
Reply from myRocky
Hi Russell,
Thank you for taking the time to share your feedback. 🚀 We're sorry to hear the tablets didn't provide the results you were expecting.
Everyone responds to treatment differently, and the best next step is to reach out to your clinician through your MyRocky messages. They can review how you're responding to the medication and determine whether any adjustments to your treatment are appropriate.
If you need any assistance, our support team is always here to help at contact@myrocky.ca.
This company is excellent at what they…
This company is excellent at what they do as they are highly service-oriented, conscientious, and thorough in their decision-making practices. They represent a high level of expertise and deliver ethical medical services that are reliable and go above and beyond. Thank you MyRocky for being so supportive.
2 July 2026
Unprompted review
Reply from myRocky
Hi Michele,
Thank you so much for your thoughtful and generous review! 🚀 Your kind words truly mean a lot to our entire team.
We're honored to hear that you value our commitment to providing reliable, ethical care and a service that puts our patients first. We work hard to make sure every decision is made with care, and it's incredibly rewarding to know that it has made a positive impact on your experience.
Thank you for your trust and support. We're grateful to be part of your healthcare journey, and if you ever need anything, we're always here to help at contact@myrocky.ca.
NEVER AGAIN
It's legit and it works, but when you want to unsubscribe... they make it impossible. The consultations are automated, the renewals as well. The professionals only write in the app, no phone or videos, and it makes communication difficult. Overall, at the beginning sure, but at the end, huge frustrating scam. Seeing their socials with few likes and zero comments makes me think this is not going well and they'll disappear soon. Would not, ever, recommend.
24 July 2026
Unprompted review
Reply from myRocky
Hi Vince,
Thank you for taking the time to share your feedback. While we’re pleased to hear you had a positive experience with your treatment, we’re disappointed to hear that your overall experience did not meet your expectations.
We’d like to clarify that your subscription was successfully cancelled prior to the renewal date, and your refund was processed accordingly. Our team remains available to assist with subscription management and any questions or concerns throughout the patient journey.
We take feedback about the overall experience seriously and remain committed to providing clear and reliable support. If there is anything further we can address, please contact us at contact@myrocky.ca. We’d be happy to assist.
Reply from myRocky
Hi Robert,
Thank you for your review! 🚀 We're so glad to hear you found the ordering process easy and that your delivery arrived quickly. We work hard to make every step as simple and convenient as possible.
We truly appreciate your support. If you ever need anything, we're always here to help at contact@myrocky.ca.
Excellent customer service and real…
Excellent customer service and real doctors! I'm glad I found myRocky,I had better information from them compared to what my family doctor gave me.
24 July 2026
Unprompted review
Reply from myRocky
Hi Benoit,
Thank you so much for your thoughtful review! 🚀 We're delighted to hear you've had such a positive experience with both our customer support and our medical team.
It's wonderful to know you found our doctors knowledgeable and that the information you received helped you feel confident in your care. Our goal is to make healthcare accessible, informative, and supportive every step of the way.
We truly appreciate your trust in MyRocky. If you ever have questions or need assistance, we're always here to help at contact@myrocky.ca.
Access to staff and prescription…
Access to staff and prescription refills is very simple. I do need a letter for special authorization for use of medicine for Alberta blue cross. Thanks
Louise
23 July 2026
Reply from myRocky
Hi Louise,
Thank you, Louise, for your kind review! 🚀 We're so glad to hear you've found it easy to reach our team and manage your prescription refills. Making your care as simple and convenient as possible is always our goal.
Regarding the special authorization letter for Alberta Blue Cross, we'd be happy to help. Please reach out to us at contact@myrocky.ca, and our team can review your request and guide you through the process.
Thank you again for your trust and support. We look forward to assisting you!
Reply from myRocky
Hi Peter,
Thank you so much for your great review! 🚀 We're happy to hear your order arrived quickly, the delivery was discreet, and that the product has been working well for you.
We truly appreciate your trust in MyRocky. If you ever have any questions or need support, we're always here to help at contact@myrocky.ca.
Don’t forget to pause your subscription…
Don’t forget to pause your subscription because they hide behind their refill policy to force you into buying product you don’t need even if you contact them before the order was filled.
25 February 2026
Unprompted review
Reply from myRocky
Hi Matt,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to provide some clarification.
myRocky operates on a subscription-based model, with the renewal process outlined during sign-up and checkout. Subscription changes need to be made before the scheduled renewal date, as once a refill order has been generated and entered fulfillment, it can no longer be cancelled.
Subscriptions can be managed through your myRocky account ahead of an upcoming renewal, and our support team is available to assist with cancellations or any questions about the process.
We appreciate your feedback and remain committed to making the subscription experience as clear and straightforward as possible.
The only issue is the new dose doesnt…
The only issue is the new dose doesnt arrive in a timely fashion. I usually don’t have my injection until it’s a week overdue.
21 July 2026
Reply from myRocky
Hi Dawn,
Thank you for taking the time to share your feedback. 🚀 We're glad to have you as part of the MyRocky community.
We're sorry to hear your new dose hasn't been arriving on time and that it's caused you to delay your injections. We understand how important it is to stay on schedule with your treatment, and we appreciate you bringing this to our attention.
If you haven't already, please reach out to us at contact@myrocky.ca so we can review your account and see how we can help improve your delivery experience. Thank you again for your feedback and your continued support.
Difficult and layered process to pause or cancel refills.
Products arrive in a timely fashion. But they have purposefully made it difficult to cancel or pause a refill. Their chatbot just runs around in circles.. In my opinion it should be easy to pause or stop a prescription refill. Not having to jump through a bunch of hoops and cause unnecessary stress. What happen to integrity in business?
20 July 2026
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