Mypura.com Reviews 

2,269
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting nappies are soft, gentle on skin, and effective against rashes and leaks. Many appreciate the eco-friendly, non-toxic materials. The customer service team is frequently described as excellent and efficient, with delivery noted as prompt and reliable. The subscription service is also valued for its ease and convenience. However, some customers noted product performance issues. A few experienced nappies leaking, especially with specific sizes or at night. Additionally, some reviewers were unhappy with the wipes' quality, describing them as thin, tearing, or clumping, making them difficult to use.

What people talk about most

Product

Users describe positive interactions with product, highlighting that the nappies are soft, absorbent, and... See more

Quality

Customers consistently note positive experiences with quality, praising the nappies for being soft,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as "fab,"... See more

Subscription

Consumers find subscription to be a positive and convenient experience, praising its ease of use for managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great nappies. I wish we had found Pura sooner. Our first child constantly had nappy rash, some nappies made it worse than others- the worst were the ones with more chemicals in and we finally found... See more

Company replied

Rated 5 out of 5 stars

Great nappies. Got a trial pack as I was looking for nappies that were sustainable and non-toxic. Was pleasantly surprised that they also fit very well and are leak-proof. Subscription is easy and com... See more

Company replied

Rated 5 out of 5 stars

Outstanding nappies! Honestly I couldn’t imagine using any others - EVER!! My baby’s nappies never leak even if I’ve left them on for a long duration overnight & they weigh a tonne! Theyre super absor... See more

Company replied

Rated 5 out of 5 stars

Easy to order and delivery was prompt, even over the Bank Holiday weekend. We love the fact that Pura spearheaded nappy recycling initiatives around the UK, and look forward to hopefully seeing this c... See more

Company replied


Company details

  1. Baby Store
  2. Diaper Service
  3. Toiletries Store

Written by the company

Pura. Made by parents, for parents. We wanted to give our babies the best possible start in life. When we couldn’t find diapers and wipes that we could trust to protect their delicate skin (with less impact on the planet) we created our own. Pura was born to provide all parents with clean, safe and toxin-free baby products, made more sustainably. No compromise. We’re so proud to be changing the world, one bottom at a time. Guy, Abi, Ezra and Enzo


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,269)

186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing nappies 🥰

Amazing nappies- soft, take a lot of liquid, reduce leaks and way kinder to the environment than other popular brands- plus a better price! What’s not to like? Especially when delivery is free when you buy a box of them from Pura’s website :)
Nappies Pura than a babies’ bum 🍑

6 January 2026
Mypura.com logo

Reply from Mypura.com

Hi Becca,

Thanks for leaving us a review. We're thrilled that our super soft nappies have been working so well for you and your little one. We're glad that you're enjoying our free next day delivery service too!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Very quick delivery ,fast

Very quick delivery ,fast, fantastic communication

5 January 2026
Mypura.com logo

Reply from Mypura.com

Hi May,

Thanks for leaving us a review. We're glad to hear that you're enjoying our speedy and convenient next day delivery service!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 4 out of 5 stars

Non toxic nappies

I have repeatedly bought these nappies for my newborn as I refuse to put him in mainstream nappies filled with toxic chemicals and god knows what else. These nappies have excellent ethos and fit my little one well. They’re also super soft and seem comfortable on him, yes we occasionally have leaks but with newborn runny poos, what nappies wouldn’t leak? Overall very impressed with them and would recommend to anyone looking for a gentle nappy for their baby, which also happens to be a good price.

3 January 2026
Mypura.com logo

Reply from Mypura.com

Hi Caitlin,

Thanks for leaving us a review. We're thrilled to hear that our super soft nappies are working so well for you and your little one. We ensure not to include any chemical nasties in our nappies so that they're as gentle as possible on even the most sensitive skin.

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Great Service

Next day delivery. Excellent service.

2 January 2026
Mypura.com logo

Reply from Mypura.com

Hi Chad,

Thanks for leaving us a review. We're glad to hear that you're enjoying our speedy next day delivery service!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Nappies you can trust

Excellent products, reliable service, 100% recommended!

2 January 2026
Mypura.com logo

Reply from Mypura.com

Hi Gonzalo,

Thanks for leaving us a review. We're thrilled to hear that you've loving our products and service. Thank you again for recommending Pura!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

excellent service and quality product

excellent service and quality product

16 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Derrick,

Thanks for leaving us a review. We're thrilled that you're enjoying our service and products. Thank you again for the kind words!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 4 out of 5 stars

Love, it's all we use after cloth.

The nappies feel soft and I really value that there's no chemicals and no gels/beads used in the absorption section. The velcro tabs generally hold really well and the fit around the legs is great for both our chunky-thighed boy and our skinny-legged girl. No rash issues. Reasonably priced with helpful and convenient repeat delivery.

I'd love if you could do a larger nappy or higher absorbency one for night time as our 4.5 year old boy regularly pees through his at night, even with a wake for a pee and a fresh nappy. That's the only reason for 4 rather 5 stars.

Would love if you could extend your brilliant trial of kerb-side nappy recycling, what a great plan.

31 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Katie,

Thanks for leaving us a review. We're thrilled that you're enjoying our super soft nappies and that your little one hasn't experienced any irritation with them too. We're also glad to hear that you're enjoying our speedy and convenient delivery service too!

Thank you for the feedback regarding us launching a larger size nappy/pants. We want to reassure you that we do take all of our customer experiences on board and we are always looking to expand our products wherever we can.

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

We are part of the nappy recycling…

We are part of the nappy recycling trial and it is amazing - the staff are so helpful and it’s an amazing service. Thank you!

31 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Kieran,

Thanks for leaving us a review. We're glad that you're enjoying being part of our Pura NappiCycle trial. Thank you for helping us make a change!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Very fast seller and postage soft and…

Very fast seller and postage soft and comfortable nappies and no leaks and holds well

27 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Samantha,

Thanks for leaving us a a review. We're glad that you're enjoying our speedy delivery service along with our super soft nappies. It's great to hear that your little one has had a leak free experience with them too!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 2 out of 5 stars

One of your main products out of…

One of your main products out of stock/unavailable for nearly 2 months (flushable wipes) and I recently orders, they are terrible to get out of the packet

9 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Alan,

Thanks for leaving us a review. We're sorry that our Flushable Toilet Tissue were temporarily out of stock late last year. We are now fully back in stock so these are available to order again.

I'm also happy to say that we have improved the packaging design of this product so you should now be easier to remove each wipe from the packs.

We really really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

I’ve been using Pura nappies since my…

I’ve been using Pura nappies since my baby was born and they have been amazing. The material is soft and gentle on babies skin , three months and she’s never had a nappy rash. Her nappy doesn’t leak over night and am overall really happy with the product. Plus their customer service team has always been lovely helpful and prompt anytime I’ve needed help with something. I couldn’t recommend these nappies enough.

22 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Lily,

Thanks for leaving us a review. We're glad that our nappies have been working so well for you and your little one. Thank you for the kind words about our customer service too, we're always here to help if there's anything you need!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Buy Direct

Delighted to have been able to buy these directly 'from source' rather than a third party, and to have them delivered so quickly too. The larger pack size is also a plus because it means less packaging and fewer deliveries in the long run. A 'no guilt' purchase for me, knowing I can recycle the packaging and the wipes are soft, approved flushable and biodegradable.

9 December 2025
Mypura.com logo

Reply from Mypura.com

Hi,

Thanks for leaving us a review. We're glad to hear that you're enjoying our wipes and speedy delivery service. Thank you for your support and helping us make a change!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

So a subscription order didn’t get…

So a subscription order didn’t get delivered last month spoke to a lovely team at the office who just before the Xmas hols looked into the issue and I had a new box delivered next day. No issue no questions just a sort it attitude. That’s what it is about!!!! Thankyou mypura

9 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Carla,

Thanks for leaving us a review and for the kind words about our customer service. When something doesn't go quite right we're always here to help!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Amazing nappies – super absorbent!

Pura nappies have been absolutely brilliant for my little one. I love that they keep my baby dry and comfortable for long periods, which means better sleep for everyone. The fact that they’re also made with more environmentally friendly materials is a huge bonus.

9 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Salar,

Thanks for leaving us a review. We're thrilled that our nappies have been working so well for your little one and that they're staying dry and comfortable while using them!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Ethical and baby friendly brand

Ethical and baby friendly brand. Great products !

11 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Bella,

Thanks for leaving us a review. Thank you too for the kind words and we're glad to hear that you're enjoying our products!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

The best nappies, delivered to your door…

I’ve been using the nappies for a few months now on subscription. Our order was placed yesterday, and arrived today via DPD. Great service. They are the softest nappies we’ve used! We love them.

20 December 2025
Unprompted review
Mypura.com logo

Reply from Mypura.com

Hi Emilia,

Thanks for leaving us a review. We're glad to hear that you're enjoying our nappies along with our super handy subscribe and save service too!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Happy with quality and service

The nappies are of great quality, last long, and the delivery is pretty quick. Plastic-free envelope. Happy with

9 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Laura,

Thanks for leaving us a review. We're thrilled that you're enjoying our nappies along with our speedy delivery service!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Pura wipes are great

Pura wipes are great. I love that they contain no plastic and are flushable. Ordering is really easy and a subscription gives good value for money.

9 December 2025
Mypura.com logo

Reply from Mypura.com

Hi Nicola,

Thanks for leaving us a review. We're glad that you're enjoying our wipes along with our super handy subscribe and save system!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

This company is absolutely fantastic

This company is absolutely fantastic, they care about the environment and their customers, the wipes are brilliant, don’t cause rashes and are really soft and gentle on the skin.
I’ve been using them for a long time and will never change, thank you Pura

9 December 2025
Mypura.com logo

Reply from Mypura.com

Hi,

Thanks for leaving us a review. Thank you again for the kind words and for being a loyal Pura customer. It's great to hear that you're enjoying our wipes and finding them to be super soft and gentle on skin!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

great nappies

great nappies, seamless order and delivery process, easy cancelation

18 September 2025
Mypura.com logo

Reply from Mypura.com

Hi Ekaterina,

Thanks for leaving us a review. We're thrilled that you're enjoying our nappies along with our speedy delivery service!

We really appreciate your feedback.

Warm Regards,

The Pura Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look