We wanted to connect our webshop with my parcel, our account manager Dewy Banarsie, helped us with seemed the impossible, talked to the IT developer and made it possible for us to connect properl... See more
Company replied
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See what reviewers are saying
Oh, how delightful—I've only asked a few dozen times for the groundbreaking, cutting-edge feature of a "stay logged in" button. But no, apparently that's far too complex for their brilliant minds. The... See more
Company replied
I have been a happy customer for long but lately it has become very hard to get hold of support, there is no longer any chat function on the site and whenever we open a case about issues like delays w... See more
Company replied
Perfect, i've saved so much time using Myparcel in the last 2 weeks - I wish I had come across them years ago! I use MyParcel and have configured to sync with Bol.com + Shopify - having all of my o... See more
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Company details
About MyParcel
Written by the company
Verzenden via het wereldwijde netwerk van PostNL en DHL? Of liever verzenden via een eigen contract? Geen probleem! Met het verzendplatform van MyParcel richt je jouw verzendproces precies in zoals jij dat wilt. Wij bieden jou maximale keuzevrijheid binnen ons betrouwbare verzendplatform, met als doel: jou helpen tijd te besparen en jouw bedrijfsprocessen te optimaliseren.
Een vernieuwend en professioneel verzendplatform.
Kies jouw favoriete vervoerder.
Verstuur direct of laad je eigen verzendcontract in.
Optimaliseer jouw verzendproces.
Met behulp van slimme functionaliteiten.
Persoonlijke klantenservice.
We staan 6 dagen in de week voor jou klaar.
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Koppel jouw webshop eenvoudig met MyParcel.
Iedere webshop kan gekoppeld worden. Onze geïntegreerde koppelingen, de Google Chrome extensie en op maat gemaakte oplossingen maken de integratie mogelijk. Hierdoor kun je gewoon vanuit je eigen webshop backoffice verzendlabels aanmaken.
Populaire koppelingen:
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Contact info
Antareslaan 31, 2132JE, Hoofddorp, Netherlands
- 023 30 30 315
- info@myparcel.nl
- myparcel.nl
3.3
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MyParcel
Thank you very much for your review, Jaime! ^Chloë
Without a doubt one of the best…
Without a doubt one of the best service-minded companies I have ever worked with. Despite being a small sized webshop, I felt just as important as a large customer. Very friendly people of customer service, and sublime (and fast!) service.
I'm very impressed with their service! I hope they can keep this up!
18 October 2021
Unprompted review
Reply from MyParcel
What a lovely review, thank you so much for the 5 stars!
We are convinced that we can keep this up! ^Team MyParcel
Reply from MyParcel
Good afternoon Monika and thank you for your review. Nice to read that our plugin Woocommerce works well. Have a nice day. ^Team MyParcel
Missing package
delivery of my packages was late couple of times and recently one of my package with the value over €1200 was ‘missing’ for almost a month! They don’t care!! Seriously!! Been calling many times for the investigation but the answer was very simple!. ‘It’s missing - we can’t do anything’! It was a huge package - 100x50x50 cm!! It can’t be missing!!!! I’ve called the post.nl as well but unfortunately, they are not able to give me an answer because I’ve booked my package trough myparcel!
17 August 2021
Unprompted review
Reply from MyParcel
Dear Miss J,
We are very sorry a package has gone missing. I can see that several colleagues have already been contacted to explain how the procedure works with shipments addressed to Bol.com. My colleague recently tried to call you to explain this again, but unfortunately can't get hold of you. We would like to hear when you can be reached to discuss this.
^Team MyParcel
Amazing simple service
amazing simple service, friendly professional staff, highly recommended for companies.
25 June 2021
Reply from MyParcel
Wauw, thank you so much for your review! This makes us very happy.
^MyParcel
Works great :)
15 June 2021
Reply from MyParcel
That's good to hear. Good luck with sending your packages!
^Team MyParcel
So far so good!
So far so good! I am a new customer and have found the site clear and easy to understand and navigate. The services all seem to work well and my packages all arrived - recommended.
1 June 2021
Reply from MyParcel
It's great to hear that the system is working well for you!
Good luck with sending your packages. Please let us know if we can help you with anything.
^Team MyParcel
Reply from MyParcel
Goed om te lezen! Bedankt, Tygho. ^Team MyParcel
Good customer service and the help was…
Good customer service and the help was very good. The attendant helped us through every process
7 May 2021
Unprompted review
Reply from MyParcel
Great to hear, thank you for your review!
^Team MyParcel
Snelle professionele IT support
goed geholpen door Sudesh van IT support
23 April 2021
Unprompted review
Reply from MyParcel
Wat fijn te lezen dat jij zo goed geholpen bent door onze collega, Soedesh. Ik heb jouw compliment aan hem doorgegeven!
^Team MyParcel
bad customer service
Now I am also experiencing their bad customer service just like other reviews are saying.
I've been contacting them for a double invoice through mail and telephone. I just got assurance in the telephone that they gonna look it but never heard afterwards and also there is no replies on my emails.
This is impossible if you just want to pay your billings on time and try to correct it on time. For some reasons they don't have the time to look into it even the month is almost over again and new invoice will come , this will make my bills piling up.
26 July 2020
Unprompted review
Reply from MyParcel
Hi Suzanne, I will ask the Customer service to check your cases and help you out. You are correct that we respond too late on emails. We have so many question, it is hard to keep up. We do understand that we need to to solve this problem for our customers, therefore we have hired an extra Customer Service phone team. Please know we will do everything to help you out we would never ignore an email from any customer. We will get in touch. ^MyParcel.
Intens slechte software (plugin Magento…
Intens slechte software (plugin Magento 2) / geen ondersteuning
12 May 2020
Unprompted review
Reply from MyParcel
Hi Michel, de plugin voor Magento 2 gaan wij nog optimaliseren. Wij zijn momenteel alle plugin issues (van GitHub) aan het nalopen om te kijken wat wij op kort termijn gaan realiseren. Wij hopen dat je de plugin dan als positief zult ervaren.
Zou jij jouw accountgegevens toe kunnen sturen zodat wij in contact kunnen komen en jou op de hoogte kunnen houden? Alvast bedankt! ^Jennifer
Super service
Super service, never a problem, if package is lost they find it or insurance pay. i been with my parcel cinse 2013 very happy with the service. Always helpful. Ill never change
12 November 2019
Unprompted review
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