MyNextBike Reviews 

Very seamless experience - sold my bike on this platform, it was very easy, they arrange a courier to collect it and responded to all my questions and then made payment very quickly - thank you!

Bike was sold within a few days of being posted on their website. Little bit of a hiccup with the collection but that was down to DPD, not My Next Bike. Communication was excellent and payment received promptly.

Great website, easy to understand,navigate and use.
Communication was effective via WhatsApp and website and fortunately I received several quick offers which resulted in a prompt sale following negotiations. Buyer was not too far away and elected to collect on the afternoon following full payment so all in all a good experience. I would have given 5 stars but for the wait for my money. Once the transaction is fully completed I cannot understand the delay in passing on the funds to me in this modern, instant age.

I bought a cargo bike from a seller and selected the option to have the bike verified. I have not yet received the bike after 2 weeks but the vague updates indicate an issue was found and they are ordering parts fix. I was not consulted on this and have had no communication from MyNextBike or the workshop for a week. Other than that, its a standard marketplace website dedicated to bikes.

DO NOT USE. it’s been well over 2 weeks now and they have been unable to pick up the bike from the seller. I have to email them every day and still no action. Avoid using them at all costs.Update: if you read the reply it says they are pushing behind the scenes to get this sorted, Clearly this is completely false as I have already cancelled about a week ago.

Thanks Matt for helping me through the process.

Customer service was on point, i didn't even need to contact them, they reached out, before there was an issue, so was helpful when there was. Trust worthy site, good folks.

Easy to use searchable website, good communication and delivery of the bike all within a few days

Have recently sold a bike on this site , was a smooth sale and highly recommend. Was a bit apprehensive about letting my bike go to a stranger before receiving any funds but Harry was very reassuring and put my mind at ease , a lot of reviews are saying how bad communication was regarding there sale but I had no issues atall ; every message I sent was replied to very prompt. The site took all effort and stress away of selling my bike ; would definitely use them again , many thanks

Hi folks
Mynextbike are great at what they do. They kept me informed up to date and helped with any queries.
They do what we want. Get our next best bike to us!
Cheers
Andy

Great experience, start to finish. Awesome customer service, highly recommend

Very responsive communication, confirmed details of sale, confirmed pick up and delivery dates, everything happened quickly and efficiently. Delivery through Cycle Courier Company excellent and very professional.

From start to finish this company have been outstanding. The best customer services in the country. They have been amazing keeping me updated all the time. The bike arrived as described and at the time they stated. I would not hesitate to recommend them

Start to finish was a great experience. Good well designed website with good communication throughout.
Had an issue where the back light got broken in transit (which I appreciate can happen sometimes). Harry and Julie got straight back to me and fully re-imbursed the cost of the replacement from the manufacturer. Saved over £800 on retail and had a great customer experience. Couldn't recommend more.

Good service from Matt and the team.

If you’re wanting to sell your bike I would recommend using MyNextBike. They organise everything from a courier picking the bike up to them delivered to the buyer. Customer support is decent aswell and they keep you updated with everything that’s happened. Spot on service 👍🏻

A NIGHTMARE…but eventually resolved by a director. Such a shame as the bike sold very quickly and efficiently.
45 days, and still no payment!
Despite the buyer receiving the bike, paid Mynextbike, and confirmed to me that they are very happy with the bike.
Matt contacting me following several email requests and confirmed the sale, double checked my bank details and promised payment into my account within 24 hour.

FIVE DAYS LATER…still no payment.
I’m so worried that I have been scammed.

Good customer service with prompt replies to questions even at wkends. Only small gripe was that the collection address was incorrect which resulted in a 45 minute detour. Cant comment on seller experience.

Listing is easy, takes the stress out of selling your bike

I recently purchased a used e-bike through MyNextBike. Unfortunately, it transpired that the bike had been incorrectly described in the listing, which could easily have led to a difficult dispute.

I need not have worried. MyNextBike, and Harry in particular, handled the matter professionally, promptly and fairly throughout. My concerns were taken seriously from the outset, communication was excellent, and a satisfactory resolution was reached without unnecessary delay.

What impressed me most was not that a problem arose, but the way it was dealt with. Harry was courteous, responsive and clearly focused on achieving a fair outcome for all concerned.

I would not hesitate to use MyNextBike again and would happily recommend them to anyone looking to buy a bicycle with confidence.

★★★★★