MyNextBike Reviews 

Don't no put bike on for sale didn't hear anything since

I priced my bike at the lower end of the suggested range, and paid for a boost, but it didn't sell after 2 weeks, although it did then sell on FB marketplace after 3 days.
On the other hand the responses from the support team were first class.

A slick platform and a great customer experience. Much easier and quicker than selling via eBay or Facebook. A slight delay in payment (caused by the courier, not MNB) was resolved quickly and professionally with direct contact from someone at MNB. Would highly recommend.

Good communication, excellent collection and delivery service. Quick responses to queries.
Money takes 30 days after sale to come through, though to be fair this is clearly stated up front.
Easy convenient way to sell my E-bike. 2 friends have also successfully sold bikes through MyNextBike.

I sold my e-bike and achieved a very good price, and it sold within 2 days of being listed.

buyer collected and there were no issues.

there is a 30 Day wait for payment to be aware of, however this was paid promptly once it had elapsed.

i was a bit nervous due to older reviews about payments being delayed, however the customer service team answered any questions almost immediately and payment was on time, so i would recommend sellers, if they want to get a good price

Bike order was cancelled by the seller. This however wasn't the fault of my next bike. Due to a delay in the refund process I was contacted by a gentleman high enough in the he chain of command to issue an immediate refund to my account by way of apology.
10/10 service would recommend using

Had a fantastic experience. Process was easy from start to finish. From sale to pick up to delivery to customer. It made selling my e-bike headache free.
Matt from MyNextBike was fantastic with his help and sorted any issues I had.
They use a great courier to pick up the bike, they gave me a timeframe for the pick up and also rang me to confirm.
I would totally recommend using MyNextBike because I definitely will if I have another e-bike to sell in the future.

Advertised , my bike at a reasonable price had one bid , which was stupidly low...

Not done anything

Sold bike on 29th May. Was a bit of a wait to get payment on the 1st July. But they got back to me straight away when I voiced my concerns, and explained that the wait for payment was within their terms, and that the delay was something they were actively working on. All in all, a very smooth process and good customer service.

The seller of the bike I purchased pulled out of the deal, I promptly contacted support who issued an immediate refund but for whatever reason it was delayed. Once escalated, Matt, the CEO, promptly contacted me to resolve everything and did so within 30 minutes.

I have to say I thought this was a scam. I advertised a bike, found a buyer then read their (MNB) terms and conditions and got really worried, especially after reading some older reviews. I actually tried to cancel my bike being collected as the courier was 5 minutes away, but then I spoke to Harry from MNB and he put my mind at rest and sorted it for me. Would recommend conversing with them first to check when payment will arrive, but they sorted that for me and I would certainly use them again.

These guys were great. There was a problem with the details listed on the bike I bought, and they sorted it out without a fuss. The whole experience was easy, organised and hassle-free. Will use again!

I bought my first electric bike and had a bit of an issue,no fault of mynextbike,but they sorted it out for me the communication was excellent and they responded to emails very quickly,I would definitely recommend mynextbike to anyone,and would 💯 use them again 😀

Easy to view bikes for sale. Easy to follow the buying procedure. It suited me to arrange delivery of the bike and that too was an excellent service. Although I took a risk in not going to and view the bike first. It was only 40 miles away and, on reflection, I would advise to view before buying. As it turned out the bike was excellent and am so pleased to have purchased a quality electric bike at a very fair price.

Excellent personal support and all round care for seampless buying transporting and seeling bikes... Really nice guys too, thanks a lot!

This company is an abomination firstly I sold my bike and they allowed the buyer to cancel as they thought they payed in three not in full ( this is outside of there own cancellation policy ) so the company agreed to purchase the bike and sell it on themselves (after I removed my previous review about them canceling outside there policy) to save me more headache it's now been two weeks I've waited in for couriers that never arrived I've chased them up numerous times and either had no reponse or just palmed off and now they left me in a catch 22 as they purchased the bike but I moved city on the 22nd and can't take it

Payment from sale of bike takes to long to receive.

Bought and sold a bike on here recently and both times were effortless and efficient. Would definitely recommend and use again if I ever need to sell or buy.

10/10

Very seamless experience - sold my bike on this platform, it was very easy, they arrange a courier to collect it and responded to all my questions and then made payment very quickly - thank you!