Good communication, excellent collection and delivery service. Quick responses to queries. Money takes 30 days after sale to come through, though to be fair this is clearly stated up front. Easy co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a bit dubious due to the high commission but as it was only paid on success I went ahead. I also listed my bike on vinted and eBay. The only offer I got was through my next bike. Good... See more
The website is good and trust worthy, there are some kinks like when I went to choose the date for collection it only let me pick a date within a weeks period but I actually needed to pick a date furt... See more
Company replied
It's a great scheme and really takes the worry about buying second hand. The system works really well and the courier service ensures that the bike arrives safely but importantly you don't have to re-... See more
Company details
Written by the company
The UK's #1 marketplace for premium second hand bikes. We make buying and selling pre loved bikes easy and secure.
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- 07828514540
- mynextbikebusiness@gmail.com
- mynextbike.co.uk
4.0
Great
815 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from MyNextBike
Thank you so much for the lovely review.
We’re really pleased the communication was clear and the whole transaction went smoothly.
Thanks again for choosing MyNextBike.
Harry at MyNextBike
Great experience great communication …
Great experience great communication throughout very professional
22 June 2026
Unprompted review
Reply from MyNextBike
Thank you so much for the brilliant review.
We’re really pleased you had a great experience and felt well informed throughout the process.
Thanks again for choosing MyNextBike.
Harry at MyNextBike
Sceptical at first, but great people to deal with ...
Sceptical at first about using My Next Bike as like many people I didn't like the idea of parting with my bike without the cash ... However after a conversation with Julie she gave me a lot more information and confidence to go with My Next Bike.
Everything went really well, the pick up is done professionally and efficiently, and the turnround is all done in just over two weeks from 'Pick-Up to Payment'.
Highly recommended company, will use again and give my positive experience to our High Peak Bike Club.
6 July 2026
Unprompted review
Reply from MyNextBike
Thank you so much for the fantastic 5-star review!
We completely understand why you felt sceptical at first, especially when handing over your bike before receiving payment. We’re really pleased Julie was able to explain everything clearly and give you the confidence to proceed.
It’s great to hear that the collection went smoothly and professionally, and that everything was completed from pickup to payment in just over two weeks.
Thank you as well for recommending us to the High Peak Bike Club. We really appreciate your trust and would be delighted to help you again in the future!
The MyNextBike Team
As a seller the experience was good
As a seller the experience was good. The courier came to pick up the bike and was very quick to get to the buyer. After just less than a week I have received my money. Only thing I would say is that the fees for selling are very high and they raised them after I sold my bike however I was able to contact support and was sorted out quickly to origional amount. Overall very helpful and is a safer way to sell than fb marketplace who i have had 2 people trying to steal my bike!
27 July 2026
Unprompted review
Reply from MyNextBike
Hi Rollo,
Thanks so much for the honest review.
I’m really pleased the collection, delivery and payment all went smoothly, and that we were able to correct the fee issue quickly for you.
We completely understand your point about the selling fees, but it’s great to hear you still found MyNextBike a safer and more secure option than Facebook Marketplace, especially after the experiences you had there.
Thanks again for choosing us.
Harry at MyNextBike
Excellent customer service
I have now bought and sold premium road bikes through My Next Bike. Good communication and excellent customer service. I received a speedy payment due to being a previous customer. Highly recommended
27 July 2026
Unprompted review
Reply from MyNextBike
Hi Frank,
Thank you so much for coming back to MyNextBike to both buy and sell.
I’m really pleased the communication, service and returning-seller payment all went smoothly for you. Your recommendation genuinely means a lot to us.
We’ll be very happy to help again next time.
Harry at MyNextBike
Sold my bike with my next bike
Sold my bike with my next bike.
Very easy to load on for advertising
Paid to have a premium listing which wasn’t too expensive
Sold the bike within 3 days. Collection was easy and then money arrived within 7 days too service great communication
27 July 2026
Unprompted review
Reply from MyNextBike
Hi Chris,
Thanks so much for the brilliant review.
Selling within three days is a fantastic result, and I’m really pleased the premium listing, collection and payment process all worked smoothly for you.
Thanks again for choosing MyNextBike, and we’d love to help with any future bikes.
Harry at MyNextBike
I just sold my BK30 HITWAY bike on my…
I just sold my BK30 HITWAY bike on my next bike. Payment was swiftly made to my account after buyer was satisfied with purchase. Having a honest customer service that answers calls even on weekend when he’s not at work is highly commendable. I will recommend mynextbike.com 100 percent. Thank you for not disappointing.
27 July 2026
Unprompted review
Reply from MyNextBike
Hi Alex,
Thank you so much for the kind words and recommendation.
I’m really pleased the sale and payment went smoothly, and it means a lot that you appreciated the support, even outside normal working hours.
Thanks again for trusting MyNextBike. We’re very grateful to have helped.
Harry at MyNextBike
not worth it
you have to keep chasing, feels like so much effort for such a simple thing, order a bike and get it delivered - not the case.
also I never got my bike or a refund after months of emailing
just stay away.
27 April 2026
Unprompted review
Reply from MyNextBike
Hi Kenneth,
I’m really sorry to read this. You should never be left without either your bike or your refund.
Please reply with your order number, or contact us directly with the name and email address used for the purchase, so we can locate the order and get this resolved urgently.
We’d really appreciate the chance to investigate what happened and put it right.
Thanks,
Harry at MyNextBike
Bike sold, money received, but process needs to be better!
The selling process itself was ok, I recieved an offer, I countered, and it was accepted. The bike courier service went really well, smooth handover of the bike. The only thing I would say needs to improve is the getting paid stage/process. There was a 48 hour period after the bike is delivered in which the buyer can complain, but you have no idea what is going on, if there was a section of the seller portal that confirmed if the buyer was happy/unhappy this would be useful, and after this, you are left in the dark about payment. After contacting customer service, I was told up to 28 day wait for payment, which I was ok with, but there is no record, or section of the website that says 'payment pending' or '28 days left before payment', so it feels like you are in the dark a little bit. The section of the website to enter your payment details was also very hidden and I stumbled across it, if I hadn't, my payment might have been delayed further. My payment wasn't sent at the time it said it would have be sent by. I contacted support and it was sent the next day. The customer service is good and I appreciate the quick reponses, however I feel like the website and the payment process (the most important part for sellers) needs to be improved to give people more confidence when selling and the internal process need to be better to ensure the payments are processed on time.
20 July 2026
Unprompted review
Reply from MyNextBike
Thanks for taking the time to leave such detailed and constructive feedback.
We’re really pleased the sale, offer process and courier collection all went smoothly, but we completely understand your frustration with the lack of visibility around the payment stage. Sellers should be able to clearly see when Buyer Protection ends, whether payment details have been received, and the expected payment date without needing to contact support.
First-time seller payments take longer while our safety and security checks are completed, with future seller payments processed on the faster 14-day timeframe. However, your payment should still have been issued by the date provided, and we’re sorry that you needed to chase us.
Your suggestions around a payment tracker, clearer portal updates and making the payment details page easier to find are very helpful, and we’re actively working to improve this part of the experience.
Thank you again for selling with MyNextBike and for highlighting where we need to do better.
Don't use these people
It says u haveMessages but you check and no msg there then a day or so later the msg comes up. I lost penental buyers and had an offer wich I exsepted the purchaser never got my exseptance msg and he thought I couldn't be bothered to respond to him. Days later I got his msg saying he never got mine I sent him screen shots but by then he had found a bike on ebay I can't blame him though, it's totally this sight think very very cerfuly befor u use them there really poor/bad.
20 July 2026
Unprompted review
Reply from MyNextBike
Hi,
We’re sorry to hear about your experience. We understand how frustrating it is to miss a potential buyer because messages or offer updates were not seen in time.
We have checked the account activity and can see there was some confusion around which account was linked to the listing, which affected how the messages appeared. We appreciate that this was not clear from your side and that the delay cost you a possible sale.
Please contact our support team and we’ll help make sure the correct account is linked and everything is working properly for any future listings.
Kind regards,
MyNextBike
Bought the Engwe Pro 20 and the whole…
Bought the Engwe Pro 20 and the whole experience was spot‑on from start to finish. Communication was clear, delivery was quick, and the bike arrived perfectly inspected and ready to ride. The Pro 20 itself is a beast — solid build, powerful motor, and genuinely impressive performance.Really pleased with both the bike and the service. Highly recommend.
27 June 2026
Unprompted review
Reply from MyNextBike
Thank you so much for the brilliant review, Mike.
We’re delighted the whole experience was spot-on from start to finish, and even more pleased that your Engwe Pro 20 arrived inspected, ready to ride and living up to expectations.
It sounds like you’ve got an absolute beast of a bike. Enjoy every mile, and thank you for choosing MyNextBike.
Customer Service=Bob On
I've had a bit of a turbulent experience with purchasing a new bike from My Next Bike. I had no issues with the seller or actually selecting my new bike. It arrived quickly, there was lots of communication throughout and I was happy with this initial stage of buying. However problems arose with their courier of choice Proovia. The bike arrived damaged, left in a communal space and not in a state I would have expected based on paying extra for delivery. After back and forthing with My Next Bike [their customer service member Harry was incredibly patient, helpful and attentive throughout], we realised this was entirely on Proovia. I am really happy with my bike; the product, price, the seller, process/communication and customer aftercare. Just be wary about the delivery couriers.
18 July 2026
Unprompted review
Reply from MyNextBike
Thank you so much for the thoughtful review, Adele.
We’re really pleased to hear you were happy with the bike, price, seller, communication and support throughout the process. We’re sorry the delivery itself fell below the standard both you and we expected, especially with the bike being left damaged in a communal area.
We really appreciate your patience while we worked through this with the courier, and your kind words about Harry will mean a lot to him. We hope you enjoy the bike and would be delighted to help you again in the future.
Reply from MyNextBike
Thank you for the 5-star review, Os.
We’re really pleased to hear you were happy with the service. Thank you for choosing MyNextBike, and we hope to help you again in the future.
The modern way to buy and sell push bikes
As described got the bike I wanted as good as new stress free purchase.
Money back guarantee gave me peace of mind.
Price was competitive
Delivery was good and communication excellent from mynextbike and cycle courier.
14 July 2026
Unprompted review
Reply from MyNextBike
Thank you for the fantastic review, Ian.
We’re delighted you found the bike you wanted and that the whole purchase was stress-free. Giving buyers confidence through Buyer Protection, competitive pricing and reliable delivery is exactly what we aim for.
We hope you enjoy the bike, and thank you for choosing MyNextBike.
Recommend MyNextBike
Didn’t really know much about this company when looking for somewhere to sell my e-bike, found this seller on google, but decided to go with them. Everything was easy to upload, notified when offers came through, when I accepted offer courier details came through very quickly and pick up date agreed and they arrived promptly. Notification then received from courier to say bike had arrived with the buyer.
Slight hiccup when due to be paid but this was picked up by the director and payment sent through promptly with excellent correspondence from him.
I’m always wary of companies online but they surpassed my expectations. Thankyou and wish you all the best with MyNextBike .
1 June 2026
Unprompted review
Reply from MyNextBike
Thank you for taking the time to leave such a detailed review.
We’re really pleased the listing, offer and collection process all went smoothly, and that we were able to resolve the payment issue quickly once it was raised. We completely understand the caution people can feel when using an online marketplace for the first time, so it means a lot to hear that we surpassed your expectations.
Thank you again for choosing MyNextBike, and for your kind words and support.
The BEST for selling your old E-bikes
With eBay banning sales of e-bikes I came across this company who specialise in the buying and selling of 2nd Hand e-bikes. The whole process of listing was clean and simple and after about 4 weeks I got an offer which i accepted. MNB deal with all the comms between buyer and seller and what I really liked was how they sort out the collection and delivery of the bike. As a first time seller you do have to wait up to 28 days for payment to allow for security checks on potential stolen bikes so in fairness this protects both parties to the sale. But the payment does come and after you’ve sold one bike future sales settle in 14 days. I had one or two techy issues where my collection code didn’t tie with sale but Harry jumped on this and got it sorted. He followed the sale through from accepting the offer to me getting paid. He was right on top of things from start to finish and this review is as much down to him as MNB.
Overall a brilliant service and highly recommended
13 July 2026
Unprompted review
Reply from MyNextBike
Thank you so much for such a detailed and thoughtful review, John.
We’re delighted the listing, sale, collection and delivery process all worked so well for you. Our first seller payment takes longer while the necessary safety and security checks are completed, but future seller payments move onto the faster 14-day timeframe.
We’re also really pleased Harry was able to resolve the collection code issue and support you throughout the whole journey. Your kind words will mean a lot to him.
Thank you again for trusting MyNextBike and recommending us so highly.
Buying was simple and I did receive the…
Buying was simple and I did receive the bike that I ordered and am more than happy with it. There was a general lack of communication and the delivery company delivered on a day that I hadn’t selected. The original listing with all the bike specifications disappeared once I had ordered which meant I had to remember details when taking delivery. It would be nice to get the full specifications as part of the order invoice to ensure that the bike came as described. Overall I have the bike and it came promptly, I would have appreciated a bit more reassurance in the delivery process.
28 June 2026
Reply from MyNextBike
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that the buying process was simple, the bike arrived promptly and that you’re happy with it.
We understand your point about communication and delivery arriving on a day you had not selected. You should feel properly informed throughout the delivery process, so we’ll be feeding this back to the courier team.
Your suggestion about including the full bike specification with the order confirmation is also very helpful. We agree this would make it much easier for buyers to check the bike against the original listing when it arrives.
Thank you again for choosing MyNextBike. We hope you enjoy the bike and that we can provide an even smoother experience next time.
Have not received my money
I am sorry guys - it has been an unsettling process to sell my cargo bike over the platform mynextbike.co.uk
There were quite a few people interested and the first person who viewed and payed for the bike via the website took it with him but I until today are waiting for the money. There was not communication from mynextbike.co.uk once the bike was picked up and I had to email and chase to receive a link where I could insert my bank details to get my money. I could not find a customer service number to call and emailed their Facebook account and contacted them via a form on the website. I did not get a confirmation of receipt email either. I then got a call from someone asking who gave me a payment date which now has been passed and I am chasing now again and I am quite worried I won’t receive the money at all. It was quite a lot of money.
19 June 2026
Unprompted review
Reply from MyNextBike
I’m really sorry this has felt so unsettling, especially if it involves a large payment!
Please be assured that every seller payment is honoured and we’re here to help get this sorted. We just can’t identify your sale from the review alone, so please email support@mynextbike.co.uk with your name and the email address used for the order and we’ll investigate it ASAP.
We’ll also check why you didn’t receive the usual automated updates, as we want every seller to feel informed and supported throughout the process.
As soon as we have your details, we’ll be able to locate the sale, confirm the payment status and payment due date, and make sure everything is resolved properly (I will give you a quick call too to help put your mind at ease).
Harry
MyNextBike
Not great
Not great, fraudulent email from their system, someone agreeing to buy the bike then pulling out, you have to wait a month to get the money when sold and even then they had to be continually chased up to get my money, unfortunately cannot be recommended
12 March 2026
Unprompted review
Reply from MyNextBike
We’re really sorry to read this, especially as we work incredibly hard to make the platform safe, fair and reliable for everyone.
We’ve sent you a request for more information because we genuinely want to understand what happened and look into it properly. It’s difficult to investigate from the review alone, but once we have your details we can review the emails, the cancelled sale and the payment timeline in full.
Please send over the requested information and we’ll make sure this is looked into carefully.
Harry
MyNextBike
Outstanding customer service and engagement
Reliable, fast and efficient process coupled with outstanding customer service and engagement. I was informed and aware of what was happening throughout and all targets and deadlines were consistantly acheived. Highly recommended and I will definitely use this service again.
22 June 2026
Reply from MyNextBike
Thank you for the brilliant review, Paul.
We’re delighted you found the process reliable, fast and efficient, and that you felt fully informed throughout. Consistently meeting our targets and keeping customers updated is exactly the experience we want to provide.
We really appreciate your recommendation and look forward to helping you again.
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