My Motor World Reviews 2,552

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 861 reviews, reviewers had a great experience with this company. Customers frequently highlight the competitive pricing and the wide selection of products available. Many people appreciate the quick dispatch of items and the overall efficiency of the ordering process, often receiving their deliveries promptly. However, some people were dissatisfied with the delivery service, citing issues like damaged packaging, delayed deliveries despite paying for expedited shipping, or incorrect items being sent. A few other people also felt that the product information on the website was inaccurate, leading to parts that did not fit their vehicles.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers praised fast delivery, with... See more

Product

Consumers find product experiences to be ambiguous. While many reviewers praise the great range of products,... See more

Order

Clients share ambiguous opinions on order. While some customers praise the straightforward ordering process,... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and very reasonable... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent, speedy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent buyer experience, easy to order and pay for the item I bought. Lots of options for the item I needed and the prices were very competitive compared to another online market place. Sadly th... See more

Company replied

Rated 4 out of 5 stars

For the most part, great; however, one of the products arrived damaged, which, to their credit, they have dealt with the situation quickly and efficiently.

Rated 5 out of 5 stars

I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more

Rated 5 out of 5 stars

We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more


Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Battery Store

Written by the company

My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I recently purchased a few items from…

I recently purchased a few items from My Motor World again, and just like before, the service was outstanding. From placing the order to receiving the delivery, everything was handled quickly and efficiently. Their fast delivery and overall reliability really set them apart—highly recommended.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I've used my motor world 3-4 times and…

I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you can use anytime. I've never had any problems I've never received damaged item everything is always packed well ⭐⭐⭐⭐⭐

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Confusing comms. No delivery.

Item was listed as being in stock. ApplePay didn’t work(it does for me everywhere else). Had to manually pay by card. Got expected emails about order prep, estimated arrival. Then got email saying the order had been cancelled owing to no stock. Had to monitor for refund. This purchase simply failed.

18 April 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for taking the time to leave your feedback.

I’m really sorry that your experience with this order was confusing and ultimately unsuccessful. I completely understand how frustrating it must have been to go through payment issues, receive order confirmations, and then be told the item was out of stock.

We have since manually corrected the stock listing and flagged the issue internally to help prevent this from happening again.

Your refund was processed immediately upon cancellation, but I appreciate that the overall experience felt like a failed purchase from start to finish, which is not what we want for any customer.

Rated 1 out of 5 stars

Members Beware.

I recently joined as a member hoping to get discounts and perks,however, when I placed my first order 10/04/26,I was given a forward delivery date of 13/04/26, next to this information was a statement telling me that members could as a perk receive next day delivery.
Nothing came the next day except a reminder that my delivery would be made on the 13/04/26.
When Monday arrived 13/04/26,and after staying indoors for most of that day,NO delivery was forthcoming.
I had to contact via their messinger service(because no agents were available) for live chat,again.
I eventually received a reply to be told that my order would be delivered the next day Tuesday 14/04/26.
This did happen,however, I remain very unimpressed with their standard of customer service,or should I say non- service.

14 April 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your feedback.

I’m really sorry to hear how frustrating this experience has been, especially as a new member, I completely understand why you’d feel let down.

While we do offer next working day delivery as a member perk, this is subject to stock availability and courier processing times. In your case, there was an unexpected delay within the courier network, which meant we had to revise the delivery date. I appreciate this wasn’t clearly communicated early enough, and that you ended up waiting in unnecessarily, that’s not the experience we want for our customers.

I can see that you did receive an update once you contacted us.

We are actively working with our couriers to improve reliability and communication to help prevent situations like this going forward.

Thank you again for bringing this to our attention, your feedback is genuinely valued and helps us improve.

Rated 4 out of 5 stars

Let down by courier

Items found easily on website and easy to place order. Prices were good too. Deciding factor on ordering from here was the free next day delivery. Ordering on a thursday for delivery friday so could fit over the weekend.
Emails from courier same day saying expecting parcel, and then they'd collected but thats when it went wrong - took 4 days to finally arrive (ok, was a weekend in the middle) which was a bit of a let down and also scuppered my plans to change the parts over the weekend.

9 April 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your feedback, it’s really appreciated.

I’m glad to hear you found the website easy to use and the pricing competitive, but I’m very sorry that the delivery didn’t live up to expectations. I completely understand how frustrating that must have been, especially when you’d planned the work around the advertised next-day service.

While the parcel was dispatched on time from our side, it’s clear the courier let things down here, and unfortunately the delay over the weekend has had a knock-on effect for you. That’s not the experience we want for our customers.

Please accept our sincere apologies for the inconvenience caused. We’ll be raising this with the courier to help prevent similar issues going forward.

Thanks again for taking the time to share your experience.

Rated 1 out of 5 stars

Signed up as usual didn't have the…

Signed up as usual didn't have the parts itsmonly a kia

9 April 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thanks for your feedback and I’m sorry to hear you weren’t able to find the parts you needed for your Kia.

We do stock a wide range of Kia parts, but availability can vary depending on the exact model, engine, and year. If you’d like, we can double-check the correct fitment for you and point you in the right direction.

Please feel free to share your vehicle registration or part details and we’ll be happy to help.

Rated 1 out of 5 stars

I have no problem with the website or…

I have no problem with the website or shop but evri couriers you use are rubbish every time I oder something online either your site or any other the products never turn up and all evri do is make excuses. I canceled this order because of them.

9 April 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your feedback, it’s really appreciated.

We’re glad to hear you’ve had a positive experience with our website and service, but we’re sorry to hear about the issues you’ve encountered with Evri. We completely understand how frustrating repeated delivery problems can be, especially when it’s affected multiple orders.

While we do work with a range of couriers, we recognise that delivery performance can vary by area, and your comments have been noted. We’ll be sure to pass this feedback on internally as we’re always reviewing our courier options to improve reliability.

We’re sorry this led to you cancelling your order on this occasion, and we do hope you’ll consider giving us another try in the future.

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