My Motor World Reviews 2,552

Reply from My Motor World

Apr 10, 2026

I’m really sorry to hear about the delay and the impact this has had on your work, I completely understand how frustrating this must be, especially when you paid for a guaranteed next day service and needed the parts urgently for your MOT.

While we do dispatch orders on the selected service, deliveries are handled by our courier partners and, on rare occasions, delays can unfortunately occur once the parcel is in transit. That said, I fully appreciate your point, you paid for an upgraded service and didn’t receive it as expected.

If you haven’t already, please get in touch with us directly with your order number so we can look into this properly for you. We’ll be happy to review the delivery, raise this with the courier, and ensure that any applicable refund for the upgraded delivery service is arranged.

Again, I’m very sorry for the inconvenience caused here and appreciate you bringing this to our attention.

Reply from My Motor World

Apr 10, 2026

We’re sorry to hear how strongly you feel about this situation, but we do need to clarify a few key points.

When your order was placed, our website advised that multiple fitments are available for your vehicle and that the correct option must be selected. The parts supplied matched the selection made at checkout.

Regarding the return, all items are inspected on arrival. In this case, the discs showed clear signs of handling/fitment, which unfortunately makes them ineligible for a refund under our returns policy. This is why the return was declined. Brake components cannot be resold once fitted or attempted to be fitted.

We also want to address your comment about the pads — items are returned in the condition received, and we do not open sealed parts without reason. If packaging appears different in transit, this can occasionally happen during handling, but it does not affect the inspection outcome.

We understand this is frustrating, especially when you’ve incurred additional costs, but we categorically reject the claim that this is a scam. We have followed our standard process based on the order placed and the condition of the returned goods.

Reply from My Motor World

Apr 10, 2026

Thank you for your feedback.

When entering your vehicle details on our website, a message is displayed advising that multiple fitments are available and that the correct option must be selected before placing the order. This is because manufacturers often use different parts depending on specifications such as engine variant, size, or production date.

As this notice is shown prior to purchase, it remains the customer’s responsibility to ensure the correct fitment is chosen. For this reason, we’re unable to cover labour costs or return postage in this instance.

If you still require assistance identifying the correct parts, please provide your registration and we’ll be happy to help ensure the right items are supplied.

Reply from My Motor World

Apr 10, 2026

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.

After reviewing the return, the item was unfortunately rejected as it showed signs of having been fitted. As outlined in our returns policy, we’re unable to accept parts back for refund once they have been installed or attempted to be installed, as this can affect their condition and resale.

We understand your frustration, especially where there may have been a compatibility issue. In cases like this, we always recommend double-checking fitment prior to installation, as many vehicles (including the Fiesta) can have multiple variations depending on engine, year, and spec.

Reply from My Motor World

Apr 1, 2026

Thank you for your feedback, and I’m sorry to hear about the delay and the frustration this caused.

We understand that you paid for next day delivery specifically to receive the item urgently, and on this occasion the service fell short of expectations. While we did refund the delivery charge as a gesture of goodwill, I appreciate that this does not make up for the inconvenience caused by the delay.

Your comments have been noted and will be used to help us improve both our dispatch and delivery processes.

Apologies again for the experience, and thank you for bringing this to our attention.

Reply from My Motor World

Apr 1, 2026

We’re sorry to hear about the delay with your order.

Although your order was dispatched on time with a next day delivery service, the courier experienced delays in transit which unfortunately resulted in delivery being later than expected. This is outside of our direct control, but we do understand how frustrating this can be.

We apologise for the inconvenience caused and appreciate your patience.