I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... See more
Company replied
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Review summary
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Reviews shaping this summary
The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more
Company replied
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
Super helpful staff, gave sound advice and pre-empted a possible future issue and workaround to save hassle when transferring my AVCs. So nice to have great and easy to access customer service, thank... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are really helpful and…
The staff are really helpful and responsive very easy to get threw to them could t really ask for more thank you Kelsey
13 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Money Matters are excellent
Katie was extremely helpful and very responsive and went above and beyond. Superb customer service. Money Matters are excellent and would thoroughly recommend.
13 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Closing monthy payment due to retirement
i spoke to the online assistant who thankfully was a real person and not one if those frustrating bots!
Sandra was very helpful and dealt excellently with my request and gave valuable advice as well.
13 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Account issues resolved
13 July 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Customer service
Very helpful and quickly resolved my query providing great advice, they were knowledgeable and friendly, excellent service.
13 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really good customer service by Katie
Really good customer service by Katie, helpful, friendly & knowledgeable. I was able to accomplish what I needed to do in no time & no fuss.
10 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
They were very quick to respond
They were very quick to respond and were able to sort out my problem in a reasonable time.
10 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
The call handler was professional
The call handler was professional, also delt with my problem quickly, made the whole process feel good.
10 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Excellent Customer service.
10 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great service
Speaking to an individual makes a positive service. Being able to ask questions and awareness of who maybe able to provide me with an answer if they are unable to help made such a good difference. Having my issues addressed was a great benefit to achieving the outcome I needed.
6 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Great service
The advisor gave me access to the information I needed quickly. She was also friendly and efficient.
9 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great service
Katie handled my question excellently. Gave me all the details I needed and solved my problem quickly.
9 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Friendly response
Friendly response, knowledgeable staff and swift response- Katie was excellent
9 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Friendly Knowledgeable Advisor
Friendly Knowledgeable Advisor. Talked me through the whole process. A credit to MMM
9 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie (customer Service) was very…
Katie (customer Service) was very helpful and quickly resolved my issue
9 July 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Excellent Service
The reason for contacting Money Matters was because I had several queries.
I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mind was put at rest. I never know when using the chat function if the responses are coming from a robot or not but Nirin was definitely a person and a lovely one too! Thank you Nirin.
8 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Really helpful service from Sandra at…
Really helpful service from Sandra at Money Matters; very prompt, efficient, and with a friendly professional manner.
8 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Great all round
Easy to understand information, phone line I don't spend ages on hold, just provide what you need and lots of great info/products to make the most of your money. Definitely worth it.
8 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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