LunaviaReviews 

718
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 700 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, noting significant improvement in their conditions and appreciating its ease of use and pleasant scent. Many people highlight the exceptional quality of the product, with some finding it effective after trying numerous other solutions. The staff and customer service are frequently commended for being professional, knowledgeable, patient, and genuinely caring, providing thorough explanations and support throughout the process. However, some customers also noted issues with product quantity, receiving less than expected or experiencing faster depletion than anticipated. A few other people also felt that the product did not work for them or that customer service was unresponsive, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and gratitude for finding... See more

Quality

Users describe positive interactions with quality, with many reviewers noticing impressive and significant... See more

Staff

Consumers find staff to be positive, with many reviewers praising their kindness, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dreaded the obligatory follow up call after making my initial purchase. However Kate was exceptionally good. She came across as very genuine and caring. She spent a lot of time walking through the t... See more

Company replied

Rated 5 out of 5 stars

Kate was a little hard to understand but she was very patient and made sure I understood each step of the protocol. I cannot afford the protocol but I plan to use the pen and try to stop my nail fung... See more

Company replied

Rated 5 out of 5 stars

First and most important I have seen improvement for the first time with any over the counter product. The customer service really shocked me though. I contacted them and within hours received a respo... See more

Company replied

Rated 5 out of 5 stars

Mori was patient getting me to answer her texts. She was not pushy or fake friendly. She listened to my toe problems and offered guidance to go with the written instructions I received. She answered m... See more

Company replied


Company details

Written by the company

At Lunavia, we are dedicated to providing high-quality solutions for skincare with your comfort and care in mind. Our mission is to combine trusted ingredients with innovative application methods to support skin hygiene and help you feel confident every step of the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(718)

713 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Morri was a very nice person and she…

Morri was a very nice person and she was able to answer my questions with great details and she was very patient and helpful

1 July 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Leslie,

Thank you so much for taking the time to share your 5-star review! We completely understand that starting a new care routine can bring up a lot of questions, and we validate how reassuring it feels to have someone patient and kind walk you through everything so you feel completely supported.

We confidently assure you that providing thoughtful, detailed guidance is exactly how we love to take care of our community. Morri was absolutely thrilled to read your kind words! She takes great pride in being there for our customers, and knowing her patient help made your experience so smooth truly means the world to us.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

The whole process has been detailed and…

The whole process has been detailed and very informative. From the directions to the check ins from Mori. I appreciate Mori checking in and making sure I’m understanding the process.
All that being said I am seeing improvements and look forward to seeing the final outcome.

1 July 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi John,

Thank you so much for the wonderful 5-star review! We completely understand that tackling nail care can feel like a long road, and we validate how encouraging it is to have clear guidance and to see real, visible improvements along the way.

We confidently assure you that spotting those early changes is the ultimate proof that your dedication is paying off. Mori was absolutely thrilled to read your kind words! She takes great pride in guiding our customers step by step, and knowing her check-ins have made your experience smooth and informative truly means the world to us. We are just as excited as you are to see your final outcome!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

I love the results

I love the results, however I notice everytime i open to reuse my stuff is slowly still coming out? Doesn't need to be turned for product to come out once the first turn is done. I feel that im losing product once I open it.

26 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Cruz,

Thank you so much for the 5-star review! We are absolutely thrilled to hear that you love your results, but we completely understand how frustrating it is to feel like you are losing precious formula whenever you open the cap. We validate that every drop counts when you are working hard on your nail progress!

We confidently assure you that the pen shouldn't continuously leak. Because the pen operates on a pressurized click system, the formula can sometimes continue to slowly push forward if the base is turned a few extra times during application. To stop this from happening, a great pro-tip is to give the pen just one or two clicks, apply what's on the brush, and let the pressure equalize before recapping.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 4 out of 5 stars

Toenails look better

It's not difficult to use. Plus my toenails look better. Not sure if it's the product doing its job or it's due to filing and messing with them twice daily.

11 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Alice,

Thank you so much for the 4-star review and for sharing your honest experience! We completely understand being a bit skeptical about what exactly is driving the progress when you are actively filing and caring for them twice a day, and we validate how much dedication that daily routine takes.

We confidently assure you that it is actually the perfect combination of both! While your diligent filing is fantastic for removing the old, damaged layers, our formula is what penetrates deep into the nail bed to stop the root cause and allow that healthy new nail to grow back in. Your hard work is giving the product the perfect environment to do its job, and the proof is in how much better your nails look!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 4 out of 5 stars

change started quickly

change started quickly. the big toe is still yellow but using the pen on them.

25 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Bill,

Thank you so much for sharing your 4-star review and tracking your progress with us! We completely understand how eager you are to see that stubborn yellowing completely vanish from your big toe, and we validate that waiting for the deep discoloration to fully clear up takes a lot of daily dedication.

We confidently assure you that noticing changes starting quickly is an amazing sign that the formula is active and working exactly as it should. Big toenails are notoriously thick and grow the slowest, so keeping up with your pen routine is the absolute best way to ensure the new, healthy nail replacement pushes the remaining yellow out. You are on the right track!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Ok- so the pens really do work!

Ok- so the pens work. They are very effective and I'm so glad this company exists.

26 February 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi there,

Thank you so much for the fantastic 5-star review! We completely understand that it's easy to be skeptical when trying out new treatments, and we validate how incredible it feels when a product finally delivers on its promise and actually works for you.

We confidently assure you that our team is deeply committed to crafting highly effective formulas that bring real results, so hearing your enthusiastic relief truly means the world to us. Knowing that our pens have made such a positive impact makes us incredibly proud to do what we do!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

I love this pen it has really helped my…

I love this pen it has really helped my nails on their road to recovery.

30 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Terri,

Thank you so much for the wonderful 5-star review! We completely understand how frustrating and stubborn nail issues can be, and we validate how exciting and rewarding it feels to finally see real progress and watch your nails get back on track.

We confidently assure you that noticing this turnaround is fantastic proof that the formula is active and working exactly as it should. Consistency is key on the road to recovery, and we are absolutely thrilled that our pen is making this journey smooth and successful for you!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Mori explained the entire treatment to…

Mori explained the entire treatment to me and guided me through the process step by step.

30 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi there,

Thank you so much for taking the time to share your 5-star review! We completely understand that starting a new care routine can come with a lot of questions, and we validate how reassuring it feels to have someone patient walk you through the details so you know exactly what to expect.

We confidently assure you that providing clear, step-by-step guidance is a core part of how we support our community. Mori was absolutely thrilled to read your kind words! She takes great pride in making sure our customers feel confident and fully informed, so knowing her care made your experience so smooth truly means the world to us.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Thorough and professional explanations…

Thorough and professional explanations on the treatment process. Very thoughtful arrangements for ordering extra products needed. Commendable experience! Great to work with Francine!

29 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Kwan,

Thank you so much for taking the time to share your 5-star review! We completely understand that starting a new treatment journey can sometimes feel overwhelming, and we validate how important it is to have clear, supportive guidance every step of the way.

We confidently assure you that providing a transparent, stress-free experience is exactly what we strive for. Francine was absolutely thrilled by your special shoutout! She takes great pride in making sure our customers receive thorough explanations and thoughtful arrangements for their orders, so hearing that her care made your experience commendable truly means the world to us.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

The product has made a noticeable…

The product has made a noticeable improvement on my toe nails. Its easy to use and the customer service was extremely quick.

30 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Ross,

Thank you so much for the wonderful 5-star review! We completely understand how rewarding it is to find a routine that actually delivers on its promises, and we validate how encouraging it feels to see a genuine, noticeable improvement in your toenails.

We confidently assure you that combining an easy-to-use product with a dedicated routine is the perfect recipe for long-term nail health, and we are thrilled that our customer service team was able to match that seamless experience with lightning-fast support. Knowing we've made your journey smooth and successful truly makes our day!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

I see a difference!

I like the easy to apply pens. The nails do look better after following instructions correctly. The odor went away within days. It seems to have stopped the fungus from growing or spreading. I think they look better, and I think I see a new pink ring growing, slowly. I have to remember to patient because it's only been one month. I ordered 6, but only lasted one month. I will be ordering more because I need to at least try it for another two months until the new growth is obvious.

30 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi there,

Thank you so much for the wonderful 5-star review! We completely understand how much commitment it takes to tackle stubborn nail fungus, and we validate how encouraging it is to experience that fast relief from the odor and notice that beautiful new pink growth starting to emerge after just one month.

We confidently assure you that spotting that fresh, healthy nail bed is the ultimate proof that the formula is clearing out the infection exactly as intended. Nail regeneration is a slow journey, and your transparent and realistic mindset about staying patient is absolutely perfect. Regarding your supply, applying it thoroughly to ensure total coverage can sometimes go quickly, and we love that you are confidently planning to continue the routine to let that new growth completely take over.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 4 out of 5 stars

So far it seems to be working!

30 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Dede,

Thank you so much for the 4-star review! We completely understand that starting a new routine can feel a bit like a waiting game, and we validate how exciting and encouraging it is to notice those early signs that the product is doing its job.

We confidently assure you that seeing positive momentum early on is an excellent indicator that the formula is pairing well with your body. As long as you maintain that great consistency, you are on the right path to achieving the full results you're looking for!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

In 40 years of looking and trying…

In 40 years of looking and trying different things this was the first product that stopped the fungus and has kept it away.

30 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi there,

Thank you so much for this incredible 5-star review! We completely understand how exhausting and frustrating it must have been to spend 40 years searching for something that actually works, and we deeply validate the immense relief that comes with finally finding a solution that stops the fungus for good.

We confidently assure you that our formula was engineered specifically to break that cycle and keep your nails protected for the long haul. Knowing that we are the first product to truly deliver on that promise after all this time means absolutely everything to our team!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

My toenails are getting clearer

My toenails are getting clearer. Although I've only been doing it about six weeks, I'm looking forward to the next couple of months.

30 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Jay,

Thank you so much for the fantastic 5-star review! We completely understand that starting a new routine requires staying dedicated before seeing major changes, and we validate how exciting and rewarding it feels to spot your toenails getting clearer after just six weeks.

We confidently assure you that seeing visible progress this early is an excellent sign that the formula is working beautifully. Because toenail regeneration takes time, your mindset of looking forward to the next couple of months is absolutely perfect. Staying consistent right now is exactly what will secure those long-term, completely clear results!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

It’s working slowly but it feel good.

30 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Evelyn,

Thank you so much for your 5-star review! We completely understand that waiting for results can require some patience, and we validate how encouraging it is to feel that positive difference in your routine even while things are moving slowly.

We confidently assure you that healthy nail renewal is naturally a gradual process, but feeling good is a fantastic sign that the formula is working well with your body. Keeping up that great consistency will ensure those steady results continue!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 4 out of 5 stars

I haven’t been using it that long maybe…

I haven’t been using it that long maybe about four weeks so I think it’s helping, not sure quite yet.

23 May 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Sue,

Thank you so much for sharing your 4-star review! We completely understand that waiting for visible changes takes time, and we validate that it can feel a bit uncertain when you're only four weeks into a new routine. Toenail renewal is a gradual process, so it's completely normal to still be figuring out if it's working.

We confidently assure you that consistency is the absolute key, and your dedication over the past month is putting you on the right path. We're incredibly optimistic about your progress and can't wait to see your results as you continue!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Convince me to try it

Joyce was patient in answering all my questions and concerns. She was very knowledgeable and seemed sincere to want to help. I believed her so I ordered the product.

29 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Donna,

Thank you so much for the wonderful 5-star review! We completely understand that deciding to try a new health product takes a lot of trust, and we validate how important it is to have your questions met with real patience and honesty rather than a high-pressure sales pitch.

We are absolutely thrilled that Joyce's knowledge and sincere desire to help gave you the confidence to order. We confidently assure you that our commitment to transparent, human care doesn't stop at checkout—we are dedicated to supporting you through every single step of your journey to clear nails.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Easy to apply and no mess

Easy to apply and no mess. You do see results as soon as you start the third pen. Looking forward to clearing up these nails, thank you.

29 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Amy,

Thank you so much for the wonderful 5-star review! We completely understand that starting a new routine can require some patience, and we validate how exciting and reassuring it is to hit that milestone of your third pen and see real, visible results taking shape.

We confidently assure you that our formula is designed to keep pushing that healthy nail growth forward with every application. We are absolutely thrilled that the mess-free design is working smoothly for you, and we look forward to celebrating your completely clear nails right along with you!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Chloe was very pleasant on the phone

Chloe was very pleasant on the phone. She explained the protocol very well. I look forward to hearing from her again. Hopefully I can better afford the treatment.

29 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi there,

Thank you so much for the 5-star review! We completely understand that managing health costs can be a real challenge, and we validate how stressful it is to balance your budget while trying to invest in a treatment that actually works for you.

We are absolutely thrilled that Chloe was so pleasant and explained the protocol clearly. We confidently assure you that we believe in honest, transparent care, and our team will always work with you to make your experience as smooth and accessible as possible. We are so glad you had a positive connection with us!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Aiza was very courteous

Aiza was very courteous and very informative. She did a great job of educating me on the proper process to end my fungal problem.

29 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Curtis,

Thank you so much for the fantastic 5-star review! We completely understand that tackling a stubborn fungal issue can feel overwhelming, and we validate how crucial it is to have clear, supportive guidance rather than just figuring it out on your own.

We are absolutely thrilled to hear that Aiza provided you with such courteous and highly informative support. We confidently assure you that our team is deeply committed to empowering you with the knowledge needed to get real results. Knowing you feel educated and ready for the proper process means the world to us!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

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