I dreaded the obligatory follow up call after making my initial purchase. However Kate was exceptionally good. She came across as very genuine and caring. She spent a lot of time walking through the t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kate was a little hard to understand but she was very patient and made sure I understood each step of the protocol. I cannot afford the protocol but I plan to use the pen and try to stop my nail fung... See more
Company replied
First and most important I have seen improvement for the first time with any over the counter product. The customer service really shocked me though. I contacted them and within hours received a respo... See more
Company replied
Mori was patient getting me to answer her texts. She was not pushy or fake friendly. She listened to my toe problems and offered guidance to go with the written instructions I received. She answered m... See more
Company replied
Company details
Written by the company
At Lunavia, we are dedicated to providing high-quality solutions for skincare with your comfort and care in mind. Our mission is to combine trusted ingredients with innovative application methods to support skin hygiene and help you feel confident every step of the way.
Contact info
1111B S Governors Ave # 80212, 19904, Dover, United States
- 1-302-335-7108
- support@mylunavia.com
- mylunavia.com
4.5
Excellent
724 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s working slowly but it feel good.
30 June 2026
Unprompted review
Reply from Lunavia
Hi Evelyn,
Thank you so much for your 5-star review! We completely understand that waiting for results can require some patience, and we validate how encouraging it is to feel that positive difference in your routine even while things are moving slowly.
We confidently assure you that healthy nail renewal is naturally a gradual process, but feeling good is a fantastic sign that the formula is working well with your body. Keeping up that great consistency will ensure those steady results continue!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I haven’t been using it that long maybe…
I haven’t been using it that long maybe about four weeks so I think it’s helping, not sure quite yet.
23 May 2026
Unprompted review
Reply from Lunavia
Hi Sue,
Thank you so much for sharing your 4-star review! We completely understand that waiting for visible changes takes time, and we validate that it can feel a bit uncertain when you're only four weeks into a new routine. Toenail renewal is a gradual process, so it's completely normal to still be figuring out if it's working.
We confidently assure you that consistency is the absolute key, and your dedication over the past month is putting you on the right path. We're incredibly optimistic about your progress and can't wait to see your results as you continue!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Convince me to try it
Joyce was patient in answering all my questions and concerns. She was very knowledgeable and seemed sincere to want to help. I believed her so I ordered the product.
29 June 2026
Unprompted review
Reply from Lunavia
Hi Donna,
Thank you so much for the wonderful 5-star review! We completely understand that deciding to try a new health product takes a lot of trust, and we validate how important it is to have your questions met with real patience and honesty rather than a high-pressure sales pitch.
We are absolutely thrilled that Joyce's knowledge and sincere desire to help gave you the confidence to order. We confidently assure you that our commitment to transparent, human care doesn't stop at checkout—we are dedicated to supporting you through every single step of your journey to clear nails.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Easy to apply and no mess
Easy to apply and no mess. You do see results as soon as you start the third pen. Looking forward to clearing up these nails, thank you.
29 June 2026
Unprompted review
Reply from Lunavia
Hi Amy,
Thank you so much for the wonderful 5-star review! We completely understand that starting a new routine can require some patience, and we validate how exciting and reassuring it is to hit that milestone of your third pen and see real, visible results taking shape.
We confidently assure you that our formula is designed to keep pushing that healthy nail growth forward with every application. We are absolutely thrilled that the mess-free design is working smoothly for you, and we look forward to celebrating your completely clear nails right along with you!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Chloe was very pleasant on the phone
Chloe was very pleasant on the phone. She explained the protocol very well. I look forward to hearing from her again. Hopefully I can better afford the treatment.
29 June 2026
Unprompted review
Reply from Lunavia
Hi there,
Thank you so much for the 5-star review! We completely understand that managing health costs can be a real challenge, and we validate how stressful it is to balance your budget while trying to invest in a treatment that actually works for you.
We are absolutely thrilled that Chloe was so pleasant and explained the protocol clearly. We confidently assure you that we believe in honest, transparent care, and our team will always work with you to make your experience as smooth and accessible as possible. We are so glad you had a positive connection with us!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Aiza was very courteous
Aiza was very courteous and very informative. She did a great job of educating me on the proper process to end my fungal problem.
29 June 2026
Unprompted review
Reply from Lunavia
Hi Curtis,
Thank you so much for the fantastic 5-star review! We completely understand that tackling a stubborn fungal issue can feel overwhelming, and we validate how crucial it is to have clear, supportive guidance rather than just figuring it out on your own.
We are absolutely thrilled to hear that Aiza provided you with such courteous and highly informative support. We confidently assure you that our team is deeply committed to empowering you with the knowledge needed to get real results. Knowing you feel educated and ready for the proper process means the world to us!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I think I'm seeing improvement.
I think I'm seeing improvement.
I want to get another 6pack and see from there.
29 June 2026
Unprompted review
Reply from Lunavia
Hi John,
Thank you so much for the 5-star review! We completely understand that tracking early changes takes a keen eye, and we validate how encouraging it is to feel that initial turning point in your routine.
We confidently assure you that securing another 6-pack is the perfect strategy to keep your momentum going, as consistent coverage is exactly what allows the healthy nail to fully grow out. We are excited to see your progress continue to unfold!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Noticeable results after a 1 Month
29 June 2026
Unprompted review
Reply from Lunavia
Hi Rick,
Thank you so much for the fantastic 5-star review! We completely understand that starting a new treatment can feel like a waiting game, and we validate how exciting and rewarding it is to see real, noticeable results after just one month.
We confidently assure you that seeing such quick progress is a wonderful sign that the formula is pairing perfectly with your routine. If you keep up that great consistency, your results are only going to get better and better!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Wry easy to use
Wry easy to use. It has cleared up but not completely gotten rid of it yet after six months of use. I have about a years worth of product so I am going to keep using and hopefully it will completely clear it up.
29 June 2026
Unprompted review
Reply from Lunavia
Hi Jeffrey,
Thank you so much for the fantastic 5-star review! We completely understand that tackling stubborn nail issues requires serious time, and we validate how much patience it takes to stay committed over six months when you are still waiting for that final, completely clear result.
We confidently assure you that toenail regeneration is a slow process, but the fact that it has already cleared up significantly is a wonderful sign that the formula is working exactly as it should. Your plan to stay consistent with your remaining supply is spot on, and we are incredibly optimistic that you will achieve that total clearance you are working toward!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
This product does not work
This product does not work, It is a total rip off.
The customer service team is terrible. They don't cancel your membership and contine to bill months after the subscription is cancled. This company works with a fraud. They are a unethicial company watch out
29 June 2026
Unprompted review
Reply from Lunavia
Hi Robert,
Thank you for reaching out and sharing your experience. We completely understand your anger and frustration regarding the unexpected billing charges and your experience with our team, and we validate how incredibly stressful it is to feel like your cancellation request was ignored.
We confidently assure you that we take matters like this very seriously and are fully committed to investigating this and ensuring it is resolved correctly. To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@mylunavia.com. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
She spoke clearly and seemed…
She spoke clearly and seemed knowledgeable about the product. She listened to what I said and seemed to understand my concerns. I'll gladly speak with her again on our next appointment.
29 June 2026
Unprompted review
Reply from Lunavia
Hi John,
Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear about your great experience during your appointment and that your representative was clear, knowledgeable, and attentive. We completely understand that navigating a new health routine can come with a lot of questions, and we validate how reassuring it feels to connect with someone who truly listens and understands your unique concerns.
Building that trust means everything to us, and we confidently assure you that our team will always bring that exact same high level of honest, expert, and transparent care to all of your future appointments.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Progress so far is good!
So far I have treated my big toes and on one the fungus is almost gone. The other is better everyday and progressing well. So far I am pretty happy with the results.
29 June 2026
Unprompted review
Reply from Lunavia
Hi Andrew,
Thank you so much for your fantastic 4-star review! We are absolutely thrilled to hear that the fungus on one of your big toes is almost completely gone and that the other is showing steady, daily improvement. We completely understand how stubborn big toenails can be to treat, and we validate how rewarding it feels to see your patience translate into such clear, visible results.
Toenail recovery is a gradual journey, but we confidently assure you that our formula will keep working powerfully to clear up that remaining toe completely. You are doing an amazing job!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
This stuff works
This stuff works , watch out for counter fits i got taken by a company that duplicates this one. been using for a year with good results.
Mark Consiglio
29 June 2026
Unprompted review
Reply from Lunavia
Hi Mark,
Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that our product has been delivering good results for you over the past year. We completely understand how incredibly frustrating and violating it feels to be taken advantage of by a company selling cheap, duplicate counterfeits, and we validate your warning to other shoppers looking for real healing.
Navigating online imitations is exhausting, but we confidently assure you that when you order directly from us, you will always receive our authentic, premium formula designed for your safety and success.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Effective
After 6 weeks of twice a day use, Lunavia has cleared up foot fungus on two toenails and made significant headway on two others. I have every confidence in the product.
29 June 2026
Unprompted review
Reply from Lunavia
Hi David,
Thank you so much for your outstanding 5-star review! We are absolutely thrilled to hear that after 6 weeks of twice-a-day dedication, Lunavia has completely cleared up the fungus on two of your toenails and is making significant headway on the others. We completely understand how stubborn and frustrating foot fungus can be to deal with, and we validate how rewarding and motivating it feels when your hard work and daily consistency yield undeniable, visible results.
Sticking to a routine twice a day takes real commitment, but we confidently assure you that our formula will continue working powerfully alongside your efforts to completely clear up those remaining nails. Your confidence in us means everything, and we are so excited to see you reach the finish line!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Overall Happy with the pens
Overall Happy with the pens, spray, and foot balm. It's a process that takes time. My toe nails are much better with just a few spots still growing out. I believe that this is the best product that I tried. Thanks
29 June 2026
Unprompted review
Reply from Lunavia
Hi Seth,
Thank you so much for your wonderful 4-star review! We are absolutely thrilled to hear that you are happy with the pens, spray, and foot balm, and that your toenails are already looking much better. We completely understand that clearing up those last few stubborn spots takes a lot of patience, and we validate how eager you must be to see the final stretch of your transformation.
Nail growth is a slow process, but we confidently assure you that seeing just a few spots left growing out is a fantastic sign that our bundle is working beautifully for you. Your consistency is paying off, and staying the course is exactly how you will get those completely clear results!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Great and easy to use product
Great and easy to use product. Seeing results slowly but surely. The time line given in the beginning seems to be right on point with the progress.
28 June 2026
Unprompted review
Reply from Lunavia
Hi Ricky,
Thank you so much for your great 5-star review! We are absolutely thrilled to hear that you are finding the product so easy to use and that your results are tracking perfectly with the timeline we provided. We completely understand how tedious it can feel to wait for nails to grow and clear up, and we validate how reassuring it is to see that your patience and daily consistency are matching up exactly with what you were promised.
Nail recovery is definitely a journey of slow and steady progress, but we confidently assure you that our formula will continue working hard to keep that momentum going straight through to the finish line.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Working Great
I received 5 pens, 1 cream and 1 dead skin scrapper. I have used 2 pens and can already see and feel a difference. The scrapper is gental and the cream has made my heels and feet feel so soft. 4 more pens to go but I am feeling good about the outcome thus far
28 June 2026
Unprompted review
Reply from Lunavia
Hi Rita,
Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that your comprehensive kit arrived safely and that you are already seeing and feeling a genuine difference after using just two pens. We completely understand how exhausting it is to deal with stubborn nail issues and rough skin, and we validate that incredible feeling of relief when your heels soften up and you realize your consistency is actually paying off.
Tackling this issue requires patience, but we confidently assure you that our powerful formulas and gentle tools will continue working hard to reveal healthy, clear skin and nails as you complete the rest of your pens. You are on the exact right track!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Outstanding conversation, helpful!
Representative Junie was knowledgeable and very helpful, and keen on her subject.
28 June 2026
Unprompted review
Reply from Lunavia
Hi Kay,
Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that Junie was so knowledgeable, helpful, and genuinely keen on her subject during your interaction. We completely understand that stepping into a new health routine can come with a lot of uncertainty, and we validate how encouraging it is to connect with someone who isn't just reciting a script, but is deeply passionate and eager to help you succeed.
Trusting a new care process takes confidence, and we confidently assure you that our team will continue to bring that exact same high level of expert, transparent, and enthusiastic support to you every single day.
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
My contact was very informative and to…
My contact was very informative and to the point explaining every step in fighting this issue. She helped me understand the process very well and all the charges involved. Was extremely helpful. I recommend this product and the people involved
28 June 2026
Unprompted review
Reply from Lunavia
Hi Charles,
Thank you so much for your excellent 5-star review! We are absolutely thrilled to hear that your contact was so informative, helpful, and got straight to the point while breaking down your care plan. We completely understand how frustrating it is to deal with hidden fees or vague instructions when you are just looking for real solutions, and we validate how reassuring it is to have every step and every charge explained with absolute clarity.
Starting a new routine requires absolute trust, and we confidently assure you that our commitment to complete honesty, straightforward communication, and top-tier support will never waver throughout your entire journey with us.
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Francine was so amazing she is very…
Francine was so amazing she is very knowledgeable and understanding, non judgmental. She took her time to explain all the products and treatment plan. I look forward towards our next appointment!
28 June 2026
Unprompted review
Reply from Lunavia
Hi there,
Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that Francine was so amazing, knowledgeable, and took the time to explain your products and treatment plan thoroughly. We completely understand that discussing nail health can sometimes feel incredibly vulnerable, and we validate how deeply comforting it is to be met with a kind, understanding, and entirely non-judgmental professional who treats you with the respect you deserve.
Opening up about your wellness goals takes trust, and we confidently assure you that our entire team is dedicated to providing that exact same compassionate, transparent, and pressure-free environment at every single step. We can't wait for your next appointment either!
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.