I dreaded the obligatory follow up call after making my initial purchase. However Kate was exceptionally good. She came across as very genuine and caring. She spent a lot of time walking through the t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kate was a little hard to understand but she was very patient and made sure I understood each step of the protocol. I cannot afford the protocol but I plan to use the pen and try to stop my nail fung... See more
Company replied
First and most important I have seen improvement for the first time with any over the counter product. The customer service really shocked me though. I contacted them and within hours received a respo... See more
Company replied
Mori was patient getting me to answer her texts. She was not pushy or fake friendly. She listened to my toe problems and offered guidance to go with the written instructions I received. She answered m... See more
Company replied
Company details
Written by the company
At Lunavia, we are dedicated to providing high-quality solutions for skincare with your comfort and care in mind. Our mission is to combine trusted ingredients with innovative application methods to support skin hygiene and help you feel confident every step of the way.
Contact info
1111B S Governors Ave # 80212, 19904, Dover, United States
- 1-302-335-7108
- support@mylunavia.com
- mylunavia.com
4.5
Excellent
722 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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So far do good
3 July 2026
Unprompted review
Reply from Lunavia
Hi Mary,
Thank you for taking the time to leave a review!
We're happy to hear things are going well so far and appreciate you sharing your experience with Lunavia. We hope you continue to see great progress as you continue using the product.
If you ever have any questions or need assistance along the way, please don't hesitate to reach out to us at wecare@mylunavia.com, we're always happy to help.
Warm regards,
Alejandra
The Lunavia Customer Care Team
Aiza was a very nice and kind woman…
Aiza was a very nice and kind woman very helpful and explained everything well. She did a very good job.
3 July 2026
Unprompted review
DEAR LUNAVIA:
DEAR LUNAVIA:
I had issues with getting in touch with a real, live person. So, I set an appointment to have a telephone review, which consisted of: how i was getting along with the product. When The "NURSE" called at our appointed time, I started explaining my concerns, and he was able to forward me to a Live Customer Service Agent. YAY!
This is when i met and spoke with Jahan Mayo. I was able to tell her how excited I was to be able to talk to a real live person on the phone.
Jahan listened, truly cared, and actually took notes!
THE GOOD:
The product is actually working! (And after over 40 years, I've tried everything!) I followed all the instructions. I believe the best instructions were to trim the nail back as short as I possibly could. And clip off the thickest part on the top of the nail as best as I could. Then I used the coarsest emory board available (black one) and started filing the remaining thick yucky part away. This filing process took a LONG time. Two emory boards later, I could start to feel the emroy board through the nail without drawing blood. I know this helped with the absorption of the product. YAY!
THE GOOD
1) I spoke with Jahan. She was so nice, she cared about my issues. Jahan wrote them all down. And I could tell she actually did write the issues down, as she repeated them all back to me.
2) Over the course of our conversation, Jahan sent me 3 emails to make sure, #1) I had a complete return address. #2) Jahan confirmed the order # for the order I didn't order. #3)) She made sure the subscription was indeed cancelled.
3) I explained that even though i didn’t order the second shipment of an additional 6 pens, I was contemplating to just keep them. #4)Jahan told me I could think on it as LUNAVIA has a 3 month return policy.
4) #5) Jahan made sure i had the order date and received date, to help me get the order back in time for a refund.
5) #6) Jahan also sent an email with all the exact Return Instructions.
6) Jahan and I were even laughing by the time we needed to say goodbye. You know, it's a shame that some people can get so frustrated to the point of being ugly on the phone. I consider constructive suggestions as a training opportunity for management and customer service to adjust AI Systems that work and real people to put a human touch to the company.
Nice talking to you, Jahan. Thank you for blessing my time with you on the phone.
May you have a long and prosperous life.
And...tell the bosses that I said, "You need a raise!'
Respectfully Submitted,
Sharon G.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Sharon,
Thank you so much for taking the time to share your wonderful experience! We completely understand how vital that human touch is, and we validate how frustrating it can be to navigate automated systems when you just need to speak to a real person.
We confidently assure you that providing compassionate, thorough support—just like Jahan did—is exactly who we are. We are absolutely thrilled to hear that after 40 years of trying everything, your hard work and brilliant filing routine are finally paying off with results that work! I will personally make sure Jahan (and the bosses!) see your incredibly kind words and your shoutout for that raise.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Actually does work with consistent…
Actually does work with consistent use!Very pleased
24 June 2026
Unprompted review
Reply from Lunavia
Hi Nicole,
Thank you so much for the 5-star review! We completely understand how satisfying it is to find a product that genuinely delivers on its promises, and we validate how rewarding it feels when your dedication pays off.
We confidently assure you that consistency truly is the ultimate secret to success with our formula, and we are absolutely thrilled to hear how pleased you are with the results of your hard work!
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Courtesy
Courtesy , punctual and professional from Raymond on how to get best results.
2 July 2026
Unprompted review
Reply from Lunavia
Hi James,
Thank you so much for the 5-star review! We completely understand how valuable your time is, and we validate how much of a difference it makes to receive advice from someone who is truly respectful, punctual, and highly professional.
We confidently assure you that having team members like Raymond who are dedicated to giving you the exact guidance needed for your best results is the core of who we are. I’ll make sure to pass your kind words along to him!
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
My nails are growing healthy
My nails are growing healthy. The top part of the nail which appeared not healthy I hope by the time the new nail grows out will disappear. So far so good.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Mary,
Thank you so much for the 5-star review! We completely understand how exciting it is to see that fresh, healthy new growth coming in, and we validate your eager anticipation for that old, damaged top layer to finally clear away completely.
We confidently assure you that as long as you keep up your great routine, that healthy new nail will continue to push out the old damage just like you're hoping. You are on the exact right track!
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Mori is knowledgeable about Lunavia and…
Mori is knowledgeable about Lunavia and is ready to help out with any questions or concerns.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Lydia,
Thank you so much for the 5-star review! We completely understand how reassuring it is to have expert guidance on your side, and we validate how much peace of mind it brings when you're met with genuine support for your questions.
We confidently assure you that having dedicated experts like Mori who are always knowledgeable and ready to step in is exactly how we ensure your wellness journey is seamless.
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I spent 300 dollars on their antifungal…
I spent 300 dollars on their antifungal pens and spray with a 90 day money back guarantee. I am not satisfied with the results and have tried to contact them through their website, phone number and email to get a refund and that is not an option. I cant find the information anywhere. The customer service number on my bank statement allows you to cancel your subscription but does not help in requesting your money back. Do not order from this company as you will never hear from them again and the will continue to take money from your account until you get a new debit card.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Lisa,
Thank you for reaching out to us. We completely understand how incredibly stressful and frustrating it is to feel ignored when trying to utilize our 90-day money-back guarantee, especially after investing $300. We validate your anger and confidently assure you that we are here to help and fully honor our policy.
To help us resolve this for you as quickly as possible, we’ve sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@mylunavia.com so we can help you immediately. We’re here to ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Some improvement
While it's taking much longer than advertised, there does seem to be some improvement which is more than I can say for any other topical treatments I've used. I do plan to reorder in the hopes of continued improvement.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Julie,
Thank you for the 4-star review! We completely understand how testing it can be when a product takes longer to work than advertised, and we validate that waiting for stubborn nails to change requires a lot of patience.
We confidently assure you that seeing some improvement—especially when other topical treatments have failed you—is a massive win! Because nails grow slowly from the root, that visible progress means the formula is genuinely doing its job. A quick tip to keep things moving: try gently filing down the surface of the nail once a week to help the formula penetrate even deeper.
We highly encourage you to keep going; your dedication is going to pay off beautifully! Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I don’t know if I’m just applying too…
I don’t know if I’m just applying too much but I am going through the pens really really fast, but I slather it around all over my toes and let my toes dry before I put my socks on so in hopes that it will kill this stuff, but that means I use more probably than I supposed to!
2 July 2026
Unprompted review
Reply from Lunavia
Hi Joni,
Thank you for the 4-star review! We completely understand wanting to coat your toes completely to kick that fungus to the curb, and we validate the temptation to "slather" it on for extra insurance.
We confidently assure you that a thin, even layer is all it takes! Because our formula is highly concentrated, overloading it doesn't speed up the process—it just makes you run through your pens much faster. Try applying a precise, thin coat twice daily directly onto the nail and cuticle line; this allows the pen to last much longer while still doing its powerful work.
Keep up the great routine, you're doing amazing! Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
This product is working on my nails so…
This product is working on my nails so well. I am happy to see positive results.
1 May 2026
Unprompted review
Reply from Lunavia
Hi Alma,
Thank you so much for the 5-star review! We completely understand how exciting it is to finally see visible progress on your nails, and we validate the pure joy that comes with watching positive results take shape after being dedicated to your routine.
We confidently assure you that our formula is working exactly as intended to restore your nails back to health, and hearing that you are happy with the changes means everything to us. Keep up that wonderful consistency!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
This pen totally surpassed my…
This pen totally surpassed my expectations. When I started using the pen I stopped going for pedicures. My left big toe had a tiny nail on it and no matter what anti fungal cream, drops or jel that I used nothing helped until I started using this pen from Lunavia. I now have a full toe nail so I went to see my nail tech and she could not believe it and of course she asked me what did I use and I turned her on to it for her customers.
18 May 2026
Unprompted review
Reply from Lunavia
Hi Vee,
Thank you so much for the 5-star review! We completely understand how discouraging it feels to watch a nail shrink down to almost nothing while wasting money on creams and drops that do absolutely nothing. We validate how incredible it must have felt to finally walk back into your pedicure appointment with a fully grown, healthy nail!
We confidently assure you that our targeted pen is engineered to penetrate deeply where other liquids fail, and your amazing results are proof of that power. We are so incredibly grateful that you shared your success story with your nail tech to help her other clients, too!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Going into this treatment
Going into this treatment, I new it would take time before seeing results. It is slowly working. I am happy with the improvements that I am seeing so far.
2 July 2026
Unprompted review
Reply from Lunavia
Hi Ruth,
Thank you for the 5-star review! We completely understand how much mental discipline it takes to start a treatment knowing results won't happen overnight, and we validate your fantastic mindset.
We confidently assure you that your realistic expectations and patience are exactly what make this journey successful. Seeing those slow, steady improvements is proof that your dedication is paying off, and we are so happy to hear you are pleased with the progress so far! Keep up that amazing consistency.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Right foot toes look much better
Right foot toes look much better! Left foot toes have a way to go yet. Seems to be best retail product.
Please cancel auto shipping and billing. Still using first bag; I have three. Thanks
2 July 2026
Unprompted review
Reply from Lunavia
Hi Phil,
Thank you for the 5-star review! We completely understand the mixed feeling of seeing your right foot look much better while the left foot still has a way to go, and we validate that asymmetrical progress can feel a bit funny. We confidently assure you that it is entirely normal for one foot to heal faster depending on circulation and how deeply the fungus took hold. You're using the best product for the job, so keep that consistency up!
Regarding your request to cancel auto-shipping and billing, we want to get this sorted out for you immediately. To help us process the cancellation as quickly as possible, we’ve sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided.
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com so we can stop future shipments for you. We’re here to help and ensure you have a smooth experience with us!
Best regards,
Nicky
Lunavia Customer Care Team
Raych was very informative and patient…
Raych was very informative and patient during the whole process and very pleasant to speak with.
2 July 2026
Unprompted review
Reply from Lunavia
Hi Stephanie,
Thank you so much for the 5-star review! We completely understand how valuable it is to have a guiding hand when navigating your wellness journey, and we validate how much of a difference a truly patient and pleasant conversation makes.
We confidently assure you that having knowledgeable team members like Raych who genuinely care about your peace of mind is the core of who we are. I will be sure to pass along your kind words to her—she will be absolutely thrilled to hear them!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Excellent remedy
2 July 2026
Unprompted review
Reply from Lunavia
Hi Kathy,
Thank you so much for the 5-star review! We completely understand how wonderful it feels to finally find a solution that works for you, and we validate the relief that comes with discovering a truly excellent remedy.
We confidently assure you that providing formulas that actually deliver real, life-changing results is exactly why we do what we do. Knowing that our product has earned your trust means everything to our team!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
The way everything was explained to me…
The way everything was explained to me and I was able to ask questions and my experiences all around great conversation...
1 July 2026
Unprompted review
Reply from Lunavia
Hi Hosea,
Thank you so much for the 5-star review! We completely understand that starting a new care routine can come with plenty of questions, and we validate how encouraging and refreshing it is to have an open, easy conversation where you feel truly heard and supported.
We confidently assure you that we view your recovery journey as a collaborative partnership, and taking the time to break down every detail clearly is exactly how we love to take care of our community. Knowing that you had an all-around great experience and felt completely comfortable asking your questions truly means the world to our team!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
The was my first meeting
The was my first meeting. Francine was helpful. I was disappointed I needed to purchase more products.
1 July 2026
Unprompted review
Reply from Lunavia
Hi there,
Thank you for your 4-star review and for sharing your experience with your first meeting. We completely understand the disappointment that comes with realizing your recovery might require more product than you initially expected, and we validate that managing the timeline and cost of nail care is a significant commitment.
We confidently assure you that our team focuses on full transparency regarding what it takes to completely clear a stubborn nail issue. Because nails grow quite slowly, ensuring you have enough product to finish the entire cycle prevents the fungus from returning. Francine was so glad to guide you through your first steps, and we are fully committed to making sure every bit of your investment delivers the best possible results.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Kate was very good to talk to!
Kate was a little hard to understand but she was very patient and made sure I understood each step of the protocol. I cannot afford the protocol but I plan to use the pen and try to stop my nail fungus. Your price is exorbitant, but Kate was very understanding of my situation and did not try to pressure me. She was friendly and nice to talk to. I appreciate her and her kindness in doing her job.
1 July 2026
Unprompted review
Reply from Lunavia
Hi Barbara,
Thank you for your 5-star review and for sharing your candid experience with us. We completely understand that budget constraints can make navigating nail care incredibly stressful, and we validate how heavy it feels when a product's price feels out of reach for a full protocol.
We confidently assure you that our goal is always to support your healing journey without adding financial pressure, and we are so glad Kate was able to provide a warm, understanding space for you. Her patience and kindness reflect exactly how we care for our community. Even if you are just starting with the pen, every step forward counts, and we are fully cheering you on as you work to stop this fungus.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Reply from Lunavia
Hi Mac,
Thank you for reaching out and sharing your review! We completely understand how important it is to see steady progress, and we validate how encouraging it is to notice your nails becoming clearer already.
We assure you that we want to help and ensure you have a smooth experience with us moving forward. To help you further and address any concerns you may have with our product as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided.
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com. We’re here to help!
Best regards,
Nicky
Lunavia Customer Care Team
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