Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been ordering gels from Mylee for a few years. They’re great quality for the price and have a wide and evolving range of colours and types. Recently had an issue with an order and emailed with Ne... See more
This site was recommended by my daughter who really looks after her nails. My order arrived as advised and I am really pleased with how easy the gel wraps are to apply. So far into my 5th week of toe... See more
Company replied
Love Mylee products, yes they are a little more expensive than some other brands but the that's reflected in the quality and I often get a lot of products in the sale. My gel nails always last 3 weeks... See more
Company replied
Company details
Information provided by various external sources
When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.
Contact info
HSNF 139-141 Pembroke Rd, London , N10 2JE, London, United Kingdom
- 02083655858
- info@mylee.co.uk
- mylee.co.uk
4.1
Great
4K reviews
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My order arrived yesterday in time for…
My order arrived yesterday in time for my Granddaughters birthday, much appreciated.
Thank you and the team for dealing with my request efficiently and professionally.
23 January 2026
Unprompted review
Reply from Mylee
Hi Beverly,
We are so, so pleased to hear that your granddaughter's birthday present arrived in time for her special day! A big happy birthday to her!
We are equally pleased to hear that the team dealt with your request so efficiently and professionally. Thanks again for taking the time to leave a review.
Best Wishes,
Mylee Support Team
Very nice and quick customer support!
Wanted to exchange my nail polish as it was not what I expected. Very easy process to contact customer services and very quick response from Sam and Mariah! Both were very nice and were updating me on the process.
22 January 2026
Unprompted review
Reply from Mylee
Hi Wiki,
Thank you for your review. It's great to hear that our help tool, Sam, and Mariah were able to respond to you so quickly and were equally nice and attentive. Thank you for being a valued member of the Mylee Tribe!
Best Wishes,
Mylee Support Team
Reply from Mylee
Hi Angela,
Thank you for your review.
We are so pleased you received great service from Emily and will be sure to tell her.
If we can be of any further help at all, do let us know.
Best wishes,
Mylee Customer Support
Highly recommend!
I've been having my nails done with a fantastic, local business for about a year. However, I unfortunately reached a point where I could no longer justify the cost. I did some research and found the Mylee home kits. I hesitated for a while because of some of the negative reviews, however, I am so so glad I decided to go for it anyway. The quality is fantastic and as someone who's nails grow super fast and always finds gel/biab lifts at the sides, I did both my fingers and toes almost 2 weeks ago and they are still brilliant. Not one has peeled or lifted!
I did buy the dehydration and primer set along with the main kit, and did put a lot of effort into the prep, but it is clearly worth it. Will save me a fortune in the long run!!
27 December 2025
Unprompted review
Reply from Mylee
Hi,
Wow, thank you so much for such a lovely review. It's really great to hear that you made the decision to try the product for yourself and that you are now on your journey to beautiful and long-lasting nails.
We are so, so pleased that you trusted Mylee and are so impressed with the quality of nails!
Thank you for being a new and valued member of the Mylee Tribe, welcome.
Best Wishes,
Mylee Support Team
I was overcharged on an order due to an…
I was overcharged on an order due to an error on the website and they’re proving to be very difficult in resolving the issue. They happily took my money!
15 December 2025
Unprompted review
Reply from Mylee
Hi Keiron,
Thanks for your review. After looking at the communication and looking into the order again, I can confirm that you weren't overcharged. We explained that you had already received a discount code of 5% on top of the Christmas pre-sale. A further 25% discount could not be applied to your order on top of the sale, and this is outlined on the BLC app as well as in our own terms and conditions. The 25% BLC discount is only available when a sale is not on.
I hope that clarifies things further.
Best Wishes,
Mylee Support Team
I can’t fault Mylee products
I can’t fault Mylee products. I love the colours and quality and have been ordering from them regularly without any issues. However, last time I received the wrong item. Neren from customer service quickly responded and ordered the correct one.
Thank you
13 December 2025
Unprompted review
Reply from Mylee
Hi Julia,
Thank you for your review. It's great to hear that Neren was able to resolve the issue of the incorrect colour being sent to you. Thank you for your trust and for being a valued member of the Mylee Tribe!
Best Wishes,
Mylee Support Team
Customer service is second to none
Customer service is second to none. Absolutley spot on. I love the Mylee products and the selection of colours are fab. Keep being great. Thank you again x
23 December 2025
Unprompted review
Reply from Mylee
Hi,
Thank you for an amazing review of the customer service and Mylee products! The colour selection truly is fabulous, keep an eye out for amazing new colours coming our way!
Best Wishes,
Mylee Support Team
Terrible Customer Service + Delivery
It doesn't even matter if the mylee polish range is good when their chosen delivery service (Yodel)is terrible. Yodel have lost my order for the last week and it appears impossible to get a hold of any customer service from Mylee beyond AI.
I can't find my own order on the Mylee website to report it missing and they don't have any live chat available for assistance. All I get are AI apologies from their whatsapp which is completely and utterly useless.
I will no longer be shopping at Mylee because it is a waste of my time and money.
15 December 2025
Unprompted review
Reply from Mylee
Hi Cheryl,
We are sorry for the experience you had with the courier. We do have an AI help tool for the initial messages. However, as the help tool advised, your query is then passed on to a member of our customer service to assist further with your issue.
I have requested information so that I can assist you with your query.
Best Wishes,
Mylee Support Team
I had a problem with my delivery
I had a problem with my delivery, I contacted customer service and spoke with Beatrice and she could honestly not have been more helpful, thank you Beatrice you’re a star⭐️🎄🧑🎄
8 December 2025
Unprompted review
Reply from Mylee
Hi Emma,
Thank you for such a great review of the service you received from Beatrice. Thank you for being such a wonderful member of the Mylee Tribe!
Best Wishes,
Mylee Support Team
Worst nails ever
I was expecting the most nicest nails I was so excited to wear them , just to realise there a RIP OFF I wore them for 3 hours they fell off . They maid my hands look tacky and looked horrible . Primark nails last for a day unlike your nails and there only 2 pounds
20 December 2025
Unprompted review
Reply from Mylee
Hi Mary,
If you are finding that your gel nails are peeling off, then this is likely due to an application error. It can take some getting used to doing gel nails yourself, and our products are used by both salon professionals and home users. Once you get the hang of it, you'll be on a beautiful journey to beautiful and long-lasting nails.
There are several reasons as to why your nails would be peeling:
- Improper prep before applying the gel polish, such as nail cleansing, buffing/filing, etc.
- You could have oily nails, in which we would recommend using a nail dehydrator
- Improper curing times, or using a lamp that hasn't been tested with Mylee products. Both the gel product and lamp should be the same brand.
- Overflooding the gel onto your nail, it's important to apply a thin layer, cure, and then build up and repeat the process as you go along. Gel being applied too close to the skin, causing it to then peel
- Not capping the free-edge of the nail
- Being in contact with water a few hours before or after your manicure
If you'd like to email us at info@mylee.co.uk we can assist you further, too.
Warmest Regards,
Mylee Support Team
Mylee removed two of my reviews
There are lots of things I love about Mylee, they have great gel colours which last well, gel wraps are great, and lots of kit I’ve used from curing lamps to gel remover products. I would give them five stars or even 10 if I could, but when I left a negative review about their peel off base coat, they emailed me to acknowledge my review, asking if I’d used a nail dehydrator, posted and then removed the review (twice). It’s doesn’t seem fair to me.
Thanks for your guidance. I do apply as you described and you kindly discussed this application method with me recently and supplied me a free bottle, in case there was an issue with the batch. Just an FYI, my review on the 13th of January is not an updated review, it is actually the third time I have reviewed this peel off base coat on your website.
18 December 2025
Unprompted review
Reply from Mylee
Hi Elaine,
Thank you for your review. We are glad to hear that you are happy with most of our products, but are sad to hear that you have not managed to get on with the peel-off base coat. The peel-off base coat will remove your manicure if you are using too much product. It is really important to ensure that you are applying only a tiny amount to the centre of the nail; the peel-off base coat will peel off prematurely.
In terms of your review, we haven't removed your review. It was posted on December 18th 2025, and was updated again on January 13th 2026.
Best Wishes,
Mylee Support Team
Fabulous customer service!
The best and most helpful customer service from Neren - my order was lost by the delivery service unfortunately. However Neren was able to have a replacement sent to me, super friendly and supportive. Thank you so much 🥰
17 December 2025
Unprompted review
Reply from Mylee
Hi Elize,
Thank you for leaving a review. It's great to hear that Neren had rectified the issue and was so friendly and supportive. We truly do appreciate you being such a valued member of the Mylee Tribe and thank you for being so understanding.
Warmest Regards,
Mylee Support Team
Exceptional customer service
So happy that this company has a brilliant and efficient Customer Service department! Emily was able to sort a non-delivery caused by Yodel/InPost not following their stated policy. Would wholeheartedly recommend Mylee as a company.
13 December 2025
Unprompted review
Reply from Mylee
Hi,
Thank you for taking the time to provide us with such lovely feedback.
We are so pleased that you are happy with the service you received from Emily. We appreciate your patience and understanding.
Best wishes,
Mylee Customer Support
Mylee is the best nail gel
Mylee is the best nail gel, but when a parcel goes missing the customer services is not too good, I purchased a Christmas gift in November which was expected on 4/12/ 25 which wasn’t delivered, it is now a week before Christmas and still not been sorted. Very disappointing
16 December 2025
Unprompted review
Reply from Mylee
Hi Angela,
We are pleased to hear that you are so impressed with the Mylee gel range. We are sorry to hear that you had an issue with delivery. We always aim to provide the best customer service possible, but often during the busier periods, it can be harder due to the volume of tickets.
Rest assured, we will always try our best to provide you with the best customer service, with all the information and tools we have.
If you ever need to contact us again, please don't hesitate to get in touch. We'll always be happy to help.
Best Wishes,
Mylee Support Team
Dear Beatrice Thank you very much for…
Dear Beatrice Thank you very much for your amazing help and for taking the time to support me. I truly appreciate everything you have done.
Although my order did not work out exactly as I had hoped initially, I am extremely grateful that you kindly agreed to refund
Your assistance and understanding meant a great deal to me, and I sincerely appreciate the effort you put into resolving the issue.
I am also pleased to say that every time I purchase your products, the quality and value are excellent. I fully intend to spend the refunded amount on future purchases from your store, as I am very happy with both the products and the service provided.
Your support truly shows how well you take care of your customers, and that means a great deal to us. Knowing that your team stands behind its customers gives us confidence and makes a real difference.
Thank you once again for the quality of your products, your support with the project, and your outstanding customer service.
Kind regards,
elona
12 December 2025
Unprompted review
Reply from Mylee
Hi Elona,
Thank you so much for such an outstanding review of the service you received from Beatrice. I will pass this on to her. We are pleased to hear that, although the order didn't work out as you wanted, Beatrice was able to provide you with great service and extend your trust in us.
Best Wishes,
Mylee Support Team
Amazing!!
Amazing!!
Yodel ‘lost’ the parcel… I contacted Mylee and after a day to check what happened they sent out a replacement that arrived the next day!
Excellent customer service and my daughter is so excited to get this for Christmas!
Thank you so much! :)
12 December 2025
Unprompted review
Reply from Mylee
Hi Sarah,
Thank you for your feedback.
We're pleased to hear you are happy with the service you received.
We hope your daughter loved her present.
Best wishes,
Mylee Customer Support
My husband purchased items for my…
My husband purchased items for my birthday Black Friday weekend which arrived promptly in time for the day. On opening the parcel sadly the Pressed Chrome Palette was damaged emailed customer support with a photo of the damage. Very quick response received and new Palette was delivered a couple of days later all pristine shiny and new 😁
1 December 2025
Unprompted review
Reply from Mylee
Hi Jenny,
Thank you for your feedback.
We are glad to hear the issue was resolved quickly. Thank you for being so understanding.
Best wishes,
Mylee Customer Support
Beatrice resolved a delivery issue for…
Beatrice resolved a delivery issue for me, i place an order December 2nd, courier said delivered but it was not delivered to me. Email MyLee letting them know it had not arrived, Beatrice dealt with my issue very quickly and arranged a replacement, delivered by a different courier service. Parcel arrived as per Beatrice email today, thank you Beatrice your help was much appreciated.
12 December 2025
Unprompted review
Reply from Mylee
Hi Linda,
Thank you for your feedback.
We are glad to hear you are happy with the service you received from Beatrice.
Best wishes,
Mylee Customer Support
I changed my mind about and Order I was…
I changed my mind about and Order I was helped quickly to get it sorted and sent back Beatrice was very helpful
8 December 2025
Unprompted review
Reply from Mylee
Hi Katya,
Thank you very much for your feedback.
We are so pleased that Beatrice was able to help you return your order promptly.
If we can be of any further help at all, do let us know.
Best wishes,
Mylee Customer Support
Amazing customer service
There was an issue with my order so got in touch with the support email, Sam and Eve were so helpful and have sorted my problem. Reply’s were fast and my issue was solved in less than a week 🎉
5 December 2025
Unprompted review
Reply from Mylee
Hi Mia,
Thank you for your feedback.
It's great to hear that Sam and Eve were able to assist you so quickly. Thank you very much for your order.
Kindest regards,
Mylee Customer Support
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