Mylee Reviews 

3,856
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 307 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, noting excellent results and ease of use, often achieving salon-like finishes. Many highlight the impressive speed and efficiency of delivery, with orders frequently arriving quickly. Reviewers appreciate the helpful and responsive customer service, effectively resolving issues. However, some customers noted product durability issues, experiencing chipping or lifting shortly after application. Others found customer service unhelpful or slow, struggling to get resolutions. Additionally, some reviewers mentioned delivery problems, including lost orders, delays, or parcels left in unsuitable locations.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and ease... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers impressed by the quick and fast... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the salon-quality finish,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers reporting positive experiences,... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more

Company replied

Rated 5 out of 5 stars

I was helped recently by a member of staff named Kelly. I had an issue with my parcel and without hesitation she promptly helped me with my problem and I was able to give my wife her gift in time. Thi... See more

Company replied

Rated 5 out of 5 stars

I previously ordered the same kit with another well known company and I waited over 2 weeks then told they couldn’t deliver it. I ordered this kit via Mylee and it was delivered within 2 days! Excepti... See more

Company replied

Rated 5 out of 5 stars

So many options! I am totally new to doing this at home and I'm really enjoying pampering my nails. The gels are top quality. I bought the iridescent top coat and its beautiful! I also bought a cat ey... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Nail Salon

Information provided by various external sources

When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,856)

309 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought the nail wraps for the summer to…

Bought the nail wraps for the summer to give my nails a rest from uv gel. They are quick to apply. I normally add a top coat for added durability which helps them last for up to 5 weeks. Then as they grow I add another layer of top coat and they last a bit longer. If I need to replace a wrap, I simply wipe the top coat off and peel the wrap off and reapply a new one. After using a set I’m usually left with some odd sizes. The larger ones I cut down and place on my middle finger, then add a contrasting colour to the remaining fingers and this gives me a new set of nails. I get loads of compliments on them as people think I’ve got them done professionally.

5 June 2026
Mylee logo

Reply from Mylee

Hi Fran,

We're delighted to hear how much you're enjoying our Nail Wraps and love the creative ways you've been using them.

It's so nice to hear you are getting so many compliments and that people think you've had your nails professionally done. That's exactly the kind of result we love to hear about!

Thank you for choosing Mylee.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

10 out of 10

10 out of 10, thank you kindly.

5 June 2026
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Reply from Mylee

Hi Tibby,

Thanks so much for your buzzing review of 10 out of 10 stars!

Best Wishes,
Mylee Support Team

Rated 5 out of 5 stars

Phenomenal product and seamless experience!

I am absolutely thrilled with my experience ordering from Mylee! The entire ordering process was incredibly quick, easy and straightforward from start to finish.

When the package arrived, I was blown away by the quality. The gel polish applies like a dream and the selection of gorgeous colors is fantastic, there is literally a perfect shade for every occasion. This is an absolutely fabulous product that delivers a salon quality finish right at home. I will definitely be ordering again and highly recommend them to anyone looking for flawless nails!

1 June 2026
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Reply from Mylee

Hi Sharon,

We're so pleased to hear that you had a wonderful experience with your Mylee order!

Thank you for your lovely feedback. We put a lot of care into creating products our customers will love, so it's nice to hear such positive feedback.

We truly appreciate your support and look forward to being part of your next manicure.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Quality products at affordable prices.

Mylee delivered my bargain - 10 colours for £40! Amazing. Great coms, I knew when they were packaged and posted and arrival due. Products from Mylee are always top quality. Just done a large scout camp over 3 days and not a chip in sight! Thanks Mylee

3 June 2026
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Reply from Mylee

Hi Fiona,

We are so happy to hear that you love our products and that your manicure held up perfectly, even through scout camp!

Thank you for choosing Mylee and for taking the time to share such lovely feedback. It means so much to our team.

We look forward to being part of many more manicures to come!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

Recently I spent over £47

Recently I spent over £47, my order arrived. A few days later another arrived that I did not order of over £37. I RETURNED this at a cost of over £6. It has taken a month to receive the £37. Mylee refuse to pay the postage on goods. Beware !!!!!!0

5 May 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Valerie,

We are sorry to hear about the issues with your recent order and the unexpected delivery. We appreciate you bringing this to our attention. We are reviewing our processes to improve our service.

Best wishes,
The Mylee Team

Rated 2 out of 5 stars

Gel bottles not full, half empty?

My husband bought me the full kit including lamp my Christmas, all good, colours in pack were ok but plain and a couple of glittery bottles so I decided to buy some more colours, I picked 3 different pink glittery shades. When they arrived I checked each colour and they were all clumpy and I was really disappointed to look inside the top of the bottles and they all looked half empty so took a paper clip and opened it up and one bottle was half full the other two bottles were 2/3rds full, I wondered if this was why they sold the gels in black bottles? I contacted customer service who arranged for replacement gels polished to come in the same colours and they took a note of the batch numbers. So within a few days I received the replacements and again these were clumpy and bottles again were not full, the exact as before, I contacted customer service again and they asked me to chose another 3 different shades which I did, I returned the others again. I didn't receive any follow up to ask how the replacements were? Wondering if anyone else had had the same problem? Thanks.

3 April 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Susan,

Thank you for taking the time to share your experience. We're extremely sorry to hear that you've had issues with multiple gel polishes, including the replacement shades you received.

We've requested your contact details so we can look into this further and better understand what may have happened.

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

Peels off the next day!

I spent £50 on Mylee products and followed the application instructions to the letter but it peeled off the very next day. I asked customer service what I was doing wrong and they told me they have to 'review' my case. That was over a month ago, Whenever I email them they say they are still 'reviewing' it - what takes so long?? Has anyone else had this experience?

1 May 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Nix,

We're really sorry to hear that your manicure peeled so quickly, especially after carefully following the application instructions. We completely understand your frustration with the delay in reviewing your case, and we're sorry it's taken longer than expected to provide an update.

We've requested your contact details so we can look into this further and review what has happened.

Thank you for your patience, and we look forward to resolving this for you.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Mylee magnetic range

I am loving Mylee’s magnetic range and wanting to try the new pigmented builder gels but waiting for another discount day

2 June 2026
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Reply from Mylee

Hi,

We are so happy you love our Cat Eye range! We appreciate your kind words.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Amazing

Amazing! I went for the Main Kit and I have to say that it went beyond what I expected.
Good products and very easy-to-follow instructions... as a matter of fact, anyone should be able to use this product easily as long as you know how to put nail polish on your nails... it is that simple. Absolutely recommended!

29 May 2026
Mylee logo

Reply from Mylee

Hi Simona,

We are so happy to hear you are enjoying our Main Kit and found the instructions easy to follow! We appreciate your kind words and recommendation.

Best Wishes,
Mylee Support Team

Rated 5 out of 5 stars

Super quick delivery and great…

Super quick delivery and great selection of products. Haven’t tried yet but I’m looking forward to painting my nails.

28 May 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for taking the time to provide such lovely feedback.

We are so glad to hear you're happy with the delivery service and product selection!

Best Wishes,
Mylee Support Team

Rated 1 out of 5 stars

Mylee pro went on fire in my house see pics

The Mylee Pro went on fire and the Mylee support team are not responding I want a refund.

2 June 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi,

We're really sorry to hear about your experience.

This is not something we take lightly, and we'd like to investigate it further. We've requested your contact details so we can locate your case and review what has happened.

We apologise for the delay in getting back to you and appreciate your patience. Once we receive your details, we'll be in touch.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

exactly as described

exactly as described. still on and all in place after a week camping in flip flops and in socks and trainers.

29 May 2026
Mylee logo

Reply from Mylee

Hi Juliet,

We're so glad to hear our product met your expectations and held up well during your camping trip!

Best Wishes,
Mylee Support Team

Rated 5 out of 5 stars

Great service

Great service, a little gutted I was emailed a better promotion after I’d made my purchase but still great value for money

26 May 2026
Mylee logo

Reply from Mylee

Hi Rachael,

We appreciate your positive feedback! We understand your disappointment regarding the promotion. We're glad you still found great value.

Best Wishes,
Mylee Support Team

Rated 1 out of 5 stars

Shocking customer service took 2 days…

Shocking customer service took 2 days to reply between emails!!!
Delivery company they use are just as bad and they both just pass it on, won't be using again.

22 May 2026
Mylee logo

Reply from Mylee

Hi,

We are truly sorry to hear about your frustrating experience with our customer service and delivery. We are reviewing our processes to prevent this from happening again.

Best Wishes,
Mylee Support Team

Rated 2 out of 5 stars

Slow customer service weren't very…

Slow customer service weren't very helpful , as id already told them from start i didnt have the original order email as it was nearly 2 years ago (so I thought) turns out it was longer than I thought. But had a blunt response & basically here's a link & pay £8 plus P&P . I just think it could of been handled quicker & more efficiently & to be honest nicer.
Emails didnt go through properly. So used the whatsapp chat. Took the best part of a whole week to get sorted .. pretty shocking really!

1 June 2026
Mylee logo

Reply from Mylee

Hi Lucy,

We appreciate you sharing your experience and are truly sorry to hear about the difficulties you encountered with our customer service and the extended resolution time. We acknowledge your frustration regarding the communication and the process for your order. We are reviewing our procedures to ensure a more efficient and empathetic approach for all inquiries.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

My expectations were exceeded!

My delivery arrived fast and very well packaged 📦
I've used the eucalyptus wax on my legs so far and it's great! I love the wax warmer, it's really efficient!
Extremely happy with all products, my expectations were exceeded! Thank you staff at Mylee!

28 May 2026
Mylee logo

Reply from Mylee

Hi Jennifer,

We're so happy to hear your delivery arrived quickly and well-packaged! We're glad you're enjoying the eucalyptus wax and efficient warmer. Thank you for your lovely feedback. We are delighted that we exceeded your expectations!

Best Wishes,
Mylee Support Team

Rated 5 out of 5 stars

First puchase of colour

I recently had my nails done professionally, with colour. I usually apply a French manicure myself using Mylee products. I was inspired to use colour myself and Mylle had a great offer. I'm delighted with my purchases

29 May 2026
Mylee logo

Reply from Mylee

Hi Susan,

We're so glad to hear you're delighted with your Mylee purchases and that we inspired your colourful nail journey! Thank you for sharing your positive experience.

Best Wishes,
Mylee Support Team

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