I have severe sciatic nerve pain and neuropathy,it has taken several months but my relief helps relieve the pain,it will be sometime before or if it will ever be gone . I also have three compressed... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every time I order from this company, it is always a hassle! I am not the only one I have spoken to this week about the same problem. Their merchandizing department needs a complete overhaul if th... See more
Company replied
Product works well but the advertising is deceiving. I trusted the visual as far as jar size goes so was very disappointed when received and it was such a small container. I would have probably boug... See more
Company replied
The customer service provided was very helpful. The process of ordering 3 Total Relief jars went smoothly and they arrived in a reasonable time. I shared a small sample with a friend whose discomfort... See more
Company replied
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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People also looked at
It was a great experience there was no…
It was a great experience there was no problem done very quickly and a very pleasant experience for me
18 July 2026
Unprompted review
Reply from MyHiRelief
Hi Deborah,
Thank you for your 5-star review! We're delighted to hear that everything was handled quickly and that your experience with our team was smooth and pleasant. Your kind feedback means a great deal to us.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Anna was very helpful and I was able to…
Anna was very helpful and I was able to get answers quickly. She was very kind and respectful. I appreciate her quick response and resolution to my problem.
18 July 2026
Unprompted review
Reply from MyHiRelief
Hi Sandra,
Thank you for your 5-star review! We're delighted to hear that Anna was able to answer your questions quickly and resolve your concerns. We'll be sure to share your kind words with her—they'll mean a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Don't trust HiRelief ... They lie and ghost instead of settling. is good for ghosting.
This vendor did an disappearing act as I attempted to dispute charges. Not only did they disappear, they promised to reimburse charges if I dropped the dispute filed thru my credit card company. After I followed their instructions and sent verification of cancellation, they stopped responding. It's been a couple of months and HiRelief has not reimbursed and will not respond to my communication. Their phone number does not connect. This dispute started after being charged for a six month supply within three weeks of purchasing a six month supply. HiRelief this is your disappointment customer Order#NRI1229974. Still waiting
29 April 2026
Unprompted review
Reply from MyHiRelief
Hi Wanda,
Thank you for taking the time to share your feedback. We understand how frustrating this situation has been and appreciate the opportunity to address your concerns.
We'd like to assure you that we do not ignore our customers or intentionally stop responding to inquiries. Our support team is committed to assisting customers throughout the resolution process and works diligently to respond to all communications.
I will personally check this matter and share an update with you within 24–48 hours. Kindly keep an eye on your email for the latest update.
Thank you for bringing this to our attention. We appreciate the opportunity to review your concerns and work toward a resolution.
Kind regards,
Aga
MyHiRelief
I had a question for customer service.
Ariz answered my question with knowledge and respect.
18 July 2026
Unprompted review
Reply from MyHiRelief
Hi Louise,
Thank you for your 5-star review! We're delighted to hear that Ariz was able to answer your question with knowledge and respect. We'll be sure to share your kind words with Ariz—they'll mean a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Tho I could not use their product…
Tho I could not use their product because of allergies, I was able to give to a friend who said it helped and they refunded me with no problem when another was sent to me by mistake. If you’re not allergic to ingredients highly recommend them.
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your 5-star review! We're delighted to hear that our team was able to promptly resolve the issue with the additional shipment and process your refund without any hassle.
While we're sorry to hear that you were unable to use the product due to your allergies, we truly appreciate your kind recommendation and are pleased that your friend had a positive experience with it.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you and your friend all the best!
Kind regards,
Aga
MyHiRelief
This product does what it claims
This product does what it claims, pain stops within seconds after applying.
I like that it soaks right in.
18 July 2026
Unprompted review
Reply from MyHiRelief
Hi Kathy,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been working so well for you and that you appreciate how quickly it absorbs and becomes part of your routine. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The customer service person was prompt…
The customer service person was prompt and courteous in the reply and provided some tips that may improve my
results with the Total Relief cream.
18 July 2026
Unprompted review
Reply from MyHiRelief
Hi Joy,
Thank you for your 5-star review! We're delighted to hear that our customer service team responded promptly, treated you courteously, and provided helpful tips to support your experience with Total Relief.
Your kind feedback means a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The customer support was great but product isn’t
The customer support was great, however the size of the jar was very disappointing . In all the advertisements the volume of the jar “appears” to be the size of an adult male hand and it is very difficult to see the volume of the jar, but in reality it is only the size of a small child’s hand .
Very deceptive, I won’t be repurchasing this product. Whilst it does help it is not that good that one needs to purchase multiple jars to get an adequate volume to do the job as advertised . Very much a rip off😢
18 July 2026
Unprompted review
Reply from MyHiRelief
Hi Michelle,
Thank you for taking the time to share your honest feedback. We're pleased to hear that you had a positive experience with our customer support team, though we understand your disappointment regarding the product's size and overall value.
Regarding the jar size, our promotional videos and images use close-up photography and videography to better highlight the product's texture, application, and features. These visuals are intended to showcase the product experience rather than represent the product's actual physical size.
Although the jar may appear smaller than expected, our cream is formulated as a highly concentrated product, so only a small amount is typically needed per application. This allows each jar to provide many uses when applied as directed.
We appreciate you sharing your perspective, as feedback like yours helps us continue improving how we present our products. Thank you as well for acknowledging that the product has been helpful.
Kind regards,
Aga
MyHiRelief
I ordered buy 3
I ordered buy 3, get 3 free but i only received what i ordered but didn't get my 3 free jars.
4 June 2026
Unprompted review
Reply from MyHiRelief
Hi Evelyn,
Thank you for taking the time to share your feedback. We understand how concerning it would be if your order did not match your expectations.
Our support team is always available and happy to help review promotional orders. If you believe you did not receive the correct items, please contact us with your order details so we can investigate your purchase and determine whether there was an issue with the promotion or fulfillment.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
It worked
I ordered the first time from curiosity. Ordered more the second time because it worked. Thanks
3 July 2026
Unprompted review
Reply from MyHiRelief
Hi Mark,
Thank you for your 5-star review! We're delighted to hear that your curiosity led you to try Total Relief and that your positive experience inspired you to place a second order. Your feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Laurie,
Thank you for your 5-star review! We're delighted to hear that you found our service kind, prompt, and sincere. Your kind words mean a great deal to our team and encourage us to continue providing the best possible support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Glenda,
Thank you for your 5-star review! We're delighted to hear that you're enjoying Total Relief and that you've had a positive experience with the product.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I found that it was very easy to order…
I found that it was very easy to order what I wanted from Hi relief with help readily available if needed
6 July 2026
Unprompted review
Reply from MyHiRelief
Hi Pauline,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been working so well for you and that you've had such a positive experience with both our product and our company.
Your kind words mean a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
received by shipment and was shocked at…
received by shipment and was shocked at the size of the container as it appears much larger in your video. I believe the video is deceptive as the jar is over less than half of the size expected. on top of that I nearly cancelled the order due to the high pressure ads trying to get me to spend more money before completing the order which took time that I did not want to waste (I walked out of the room until their jabbering stopped). Your site would not allow completion of the order until I suffered through multiple videos trying to get me to spend more money. hopefully this cream will help but I will not be in a hurry to reorder as I will not be subjected to high pressure ad on attempts. I won't hold my breath for a response as you got my money and that is all you care about. was completely unsatisfied with the "response". was a waste of money and I want my money back and they can take the unopened jars back.
Got a reply from this "company" Apparently they are incapable of finding the product that they sent me. have given them the information AGAIN that they wanted. The jars are substantially smaller than the product advertised which I believe is deceptive advertising. Just compare the item received with the size promoted on the video. this does not include the hard sell attempts before completing the sale. have not opened the jars. do not want and at this point trust is shattered due to the evasive "reply". I feel I have wasted my money and do not want the product but no one at this "company" seems to understand the frustration.
15 July 2026
Unprompted review
Reply from MyHiRelief
Hi Kat,
Thank you for taking the time to share your feedback. We understand your frustration regarding the product packaging, the checkout experience, and your request for a refund.
We appreciate your comments about the size of the jar and the checkout process. Our promotional videos use close-up photography and videography to better highlight the product's texture, ingredients, and application. These visuals are intended to demonstrate the product's features rather than represent its actual physical size. We understand how this may have created a different expectation, and we appreciate you sharing your feedback.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Relives really well
Relives really well. Thanks for telling me about it
Fantastic product and company
First 6 bottles helped helped 4 people and the second delivery has occurred. Hopefully keep a constant supply to those who need it. Also the nerve fortify max works well too. Thanks for sharing this products with us.
13 May 2026
Unprompted review
Reply from MyHiRelief
Hi Jackie,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been working so well for you and that you've had such a positive experience with both our product and our company.
Your kind words mean a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It is impossible to find my own…
It is impossible to find my own subscription information but emailed company and received a response only a couple minutes after sending. We came to a resolution quickly. Happy with the outcome but please make it easier to find my subscription information
16 July 2026
Unprompted review
Reply from MyHiRelief
Hi Lorelie,
Thank you for your 5-star review! We're delighted to hear that our team responded to your email so quickly and was able to resolve your subscription inquiry to your satisfaction.
We also appreciate your feedback about making subscription information easier to find. Comments like yours help us identify opportunities to improve the customer experience, and we'll be sure to share your suggestion with the appropriate team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Total rip-off....paid over$100A for…
Total rip-off....paid over$100A for one small jar..supposed to have come with other helpful items..
Considering sueing for false advertising
16 July 2026
Unprompted review
Reply from MyHiRelief
Hi Carole,
Thank you for taking the time to share your feedback. We understand your concerns regarding the pricing and the promotional offer associated with your order.
We'd like to clarify that our support team has been available and has consistently responded to customer inquiries. If there has been any misunderstanding regarding the items included with your purchase, we'd appreciate the opportunity to review your order and clarify the promotion you received.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
BUYER BEWARE
BUYER BEWARE! I tried to purchase the buy 2 get 1 free for $34.95/jar which should be $69.90, but they tried to charge my card for $127.54. After numerous emails with them they REFUSE to honor the terms of their ad! I immediately contacted my credit card and cancelled my order! BUYER BEWARE!
11 July 2026
Unprompted review
Reply from MyHiRelief
Hi Clara,
Thank you for taking the time to share your feedback. We understand your concerns regarding the pricing you experienced during checkout.
After reviewing your account, we can confirm that your order has already been cancelled and refunded as requested, and no further action was taken on your account.
We'd also like to clarify that promotional offers apply to qualifying products and quantities, while taxes, shipping, or any optional selections made during checkout may affect the final total displayed before payment is completed.
Please note: The promotion was applied as a discounted bundle rate across all 3 jars, rather than charging regular price for the first two and giving the third free individually. This gives you consistent low pricing on every jar in your order.
We appreciate you bringing your concerns to our attention. If you have any additional questions about the pricing or your canceled order, our support team will be happy to review them with you.
Kind regards,
Aga
MyHiRelief
I am 76yrs old living on ss only
I am 76yrs old living on ss only. I am having surgery next week . I have been trying to seek help with total relief subscription and orders . First, want to say, total relief is an outstanding product that REALLY helps relieve pain. But , I cannot afford more . Anna, finally, heard and read my requests and is helping me cancel and stop further shipments . Thank you so so much , Anna, and God bless you
15 July 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your 5-star review and for taking the time to share your experience. We're delighted to hear that Total Relief has been helping with your comfort and that Anna was able to assist you with your subscription request. We'll be sure to share your kind words with her.
We truly appreciate your support and are grateful you chose MyHiRelief. We also want to wish you all the very best with your upcoming surgery and a smooth recovery.
Kind regards,
Aga
MyHiRelief
The cream is cooling
The cream is cooling. It does nothing for the muscles. Don't purchase
15 July 2026
Unprompted review
Reply from MyHiRelief
Hi Andrea,
Thank you for taking the time to share your feedback. We understand how disappointing it is when a product doesn't deliver the results you were hoping for.
While many customers have positive experiences with Total Relief, we recognize that results can vary from person to person. We'd appreciate the opportunity to learn more about your experience and see if there's anything we can do to help.
Thank you for your feedback.
Kind regards,
Aga
MyHiRelief
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