Pretty rapid delivery after order. HOWEVER, you use UniUni for delivery service which has to be the worst on the planet. They have been notified numerous times that our office complex is closed and g... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have no issues with the purchase and delivery of the product. We only received the product yesterday and used it last evening. At this stage it appears to be working after just one application, t... See more
First thing first....the product is fantasic and works as good as advertised. I paid extra for the 2.0 version. There is nothing on the label or on the paperwork that tells me that is what I received.... See more
I would not have believed that a cream could help ease my sciatica pain, I could feel quite a difference after the first application. I’m using the magnesium capsules now as well, and have completed... See more
Company replied
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is doing what you claimed it would…
It is doing what you claimed it would do, very pleased.
Thank you
25 July 2026
Unprompted review
Reply from MyHiRelief
Hi Allan,
Thank you for your 5-star review! We're delighted to hear that Total Relief is doing exactly what you hoped it would and that you're so pleased with the results.
Your feedback means a great deal to our team and encourages us to continue providing products that help our customers find comfort and relief.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
…First use!
It is only the first day of using the product but so far so good. I also appreciate the cooperation with my ordering more than I had thought! Thank you!
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Sheila,
Thank you for your review! We're happy to hear that your first experience with Total Relief has been positive so far.
We also appreciate your kind words regarding the support you received with your order. Our team is always here to help make the ordering experience as smooth as possible.
We hope you continue to enjoy the product and look forward to supporting you on your wellness journey.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The response time was very quick and…
The response time was very quick and professional. They addressed my issue and offered an acceptable solution.
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Theresa,
Thank you for your 5-star review! We're delighted to hear that our team responded quickly and professionally and was able to provide a solution that met your expectations.
Providing timely, helpful support is one of our top priorities, and your kind feedback means a great deal to our team. We're grateful for the opportunity to assist you.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
This company is a scam
This company is a scam, the product they are selling is SHIT, it doesn't work and they won't give you a refund even though 5heir website says they eill. Didnt even order the product, tried to back out of the 9rder because they had so much crap (addons) at the end, but they charged me anyway, sent me a pile of shit product, then refuse to give a refund. SCAM, RUN, RUN RUN
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Cynthia,
Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to address your concerns.
We're sorry to hear that your experience did not meet your expectations. Our checkout process includes optional offers that customers may choose to accept or decline before completing their purchase. We also stand behind our products with a satisfaction guarantee and review refund requests in accordance with the terms of that policy.
We'd like the opportunity to look into your specific case and review your order and refund request. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
There was quite a delay with my order…
There was quite a delay with my order that wasn't explained. I'm also apparently on an automatic reorder which I didn't request. But I do like the product
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Rose,
Thank you for your 3-star review. We're pleased to hear that you're enjoying Total Relief, and we appreciate you taking the time to share your feedback.
We understand your concerns regarding the delay with your order and the unexpected subscription. During checkout, customers have the option to choose either a one-time purchase or a subscription, which offers additional savings. We understand that this may not always be clear, and we appreciate your comments.
If you no longer wish to remain on the subscription, we can cancel it. I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
This product is wonderful
This product is wonderful. It really works on taking swelling down which relieves joint pain.
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Heidi,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been helping reduce swelling and provide relief for your joint discomfort.
We truly appreciate you taking the time to share your experience. Your feedback means a great deal to our team and encourages us to continue providing products that support our customers' comfort and wellness.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I love this cream I get painful cramps…
I love this cream I get painful cramps in my neck and shoulders. This cream is amazing in ten minutes I get relief. Thank you so much Cindy Berry
12 May 2026
Unprompted review
Reply from MyHiRelief
Hi Cindy,
Thank you for your 5-star review! We’re delighted to hear that Total Relief has been helping you.
We truly appreciate you taking the time to share your experience. Knowing that our product has made such a positive difference means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Toky,
Thank you for your review! We're delighted to hear that you enjoyed the product, packaging, and quick shipping experience.
We truly appreciate you taking the time to share your feedback. Your support means a great deal to our team and encourages us to continue providing quality products and reliable service.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Friends highly recommended Total Relief…
Friends highly recommended Total Relief so we bought 1 jar to find out for ourselves; started yesterday & were impressed. It looked like when I was ordering it that I was charged $34 & I saved $73 which amazed me but I/we like the charge in the $30's it with others we know.
Beth & Tom Pengelly, Delta, B.C.
23 July 2026
Unprompted review
Reply from MyHiRelief
Hi Beth & Tom,
Thank you for your 5-star review! We're delighted to hear that, after hearing such great recommendations from your friends, Total Relief has already made a positive first impression after just one day of use.
We're also pleased to hear that you found the pricing appealing and appreciate you sharing your experience. It means a great deal to know you're happy with both the value and your initial results, and we hope you continue to enjoy even greater benefits as you use the product.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you both continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I love the cream but I also think you…
I love the cream but I also think you should include that certain people who have say a pacemaker or some kind of medical device that they can't use the foot massager because of medical condition
15 July 2026
Unprompted review
Reply from MyHiRelief
Hi Mindy,
Thank you for your 5-star review! We're delighted to hear that you love the cream and that it has been a positive experience for you.
We also sincerely appreciate your thoughtful suggestion regarding the foot massager. Customer safety is very important to us, and feedback like yours helps us identify ways to make important product information even clearer. We'll be sure to share your comments with the appropriate team for consideration.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It was delivered
It was delivered. I do not understand why it took so long?
I was not given updates.
23 July 2026
Unprompted review
Reply from MyHiRelief
Hi Jeanne,
Thank you for your review! We're glad to hear that your order was delivered.
We understand your concerns about the longer-than-expected delivery time and the lack of updates. Delivery timelines can occasionally be affected by factors such as carrier processing times, high shipping volumes, weather conditions, or regional transit delays, and the time required for packages to move between different carrier facilities.
We always aim to provide a smooth and timely delivery experience, and we appreciate your patience while your order was in transit.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Product works great
Product works great. I was very pleasantly surprised.
23 July 2026
Unprompted review
Reply from MyHiRelief
Hi Essie,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been working so well for you and that it pleasantly exceeded your expectations.
We truly appreciate you taking the time to share your experience. Your feedback means a great deal to our team and encourages us to continue providing products that help our customers feel their best.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Product works well but the advertising…
Product works well but the advertising is deceiving. I trusted the visual as far as jar size goes so was very disappointed when received and it was such a small container. I would have probably bought anyway and given it 5 stars if not for the false advertising.
23 July 2026
Unprompted review
Reply from MyHiRelief
Hi Erin,
Thank you for your 3-star review. We're pleased to hear that Total Relief has been working well for you, and we truly appreciate your honest feedback.
We appreciate your comments about the size of the jar and our advertising. Our promotional videos use close-up photography and videography to better highlight the product's texture, ingredients, and application. These visuals are intended to demonstrate the product's features rather than represent its actual physical size. We understand how this may have created a different expectation, and we appreciate you sharing your feedback.
Our cream is a highly concentrated formula, so only a small amount is needed per application, allowing each jar to last longer than many customers expect. If you believe you received the wrong item or an incorrect size, please contact our support team, and we'll be happy to review your order.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I have only used the cream for 2 days…
I have only used the cream for 2 days and has felt a great differnt in my pain in my leg.
Thank you.
22 July 2026
Unprompted review
Reply from MyHiRelief
Hi Barbara,
Thank you for your 5-star review! We're delighted to hear that you've already noticed a great difference in your leg discomfort after just two days of using Total Relief.
We truly appreciate you taking the time to share your experience. We hope you continue to enjoy even greater comfort as you make the product part of your daily routine.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Excellent benefits from a product that delivers
Easy and convenient site to order on, competitive pricing with a product that really delivers the benefits that it states, along with an appropriate turnaround delivery time.
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Chris,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with our website, found the ordering process convenient, and are happy with the value and benefits provided by our product.
It's wonderful to know that Total Relief has delivered the experience you were hoping for. We truly appreciate your feedback and are grateful for your support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
No comment.
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Magnolito,
Thank you for your 5-star review! Sometimes a 5-star rating says it all — no words needed! 😊
We appreciate your support and are grateful that you took the time to share your positive experience with us. We're thrilled to have you as part of the MyHiRelief community and hope you continue enjoying the comfort and support our product provides.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product arrived quickly.
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Patricia,
Thank you for your 5-star review! We're delighted to hear that your product arrived quickly.
We appreciate you taking the time to share your experience. Providing a smooth and timely delivery process is important to us, and we're grateful for your support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Katherine,
Thank you for your 5-star review! We're delighted to hear that Total Relief is working great for you.
We truly appreciate you taking the time to share your experience. Your feedback means a great deal to our team and encourages us to continue providing products that support our customers' comfort and wellness.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Ordering was easy
Ordering was easy, it would have been better without all the “add-ons” that were pushed during checkout.
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi Daniel,
Thank you for your review! We're delighted to hear that you found the ordering process easy.
We also appreciate your feedback regarding the optional add-on offers during checkout. These offers are available to provide additional savings and complementary products, but they are entirely optional and can be accepted or skipped before completing your purchase. We'll be sure to share your comments with our team as we continue working to improve the checkout experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Years of Neck Pain—Finally Some Relief
I’ll be honest - I was very skeptical at first. But after applying HiRelief cream to my neck, I was amazed by how much relief I felt. It had been years since my neck pain had eased that much. I’m genuinely impressed. HiRelief actually works!
23 July 2026
Unprompted review
Reply from MyHiRelief
Hi Rob,
Thank you for your 5-star review! We're delighted to hear that Total Relief cream has helped provide comfort for your neck and that you've experienced such a positive difference after dealing with discomfort for years.
We truly appreciate you sharing your honest experience with us. We understand that trying a new product can come with uncertainty, and we're grateful that you gave Total Relief a chance and found it to be a helpful part of your routine.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
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