I have severe sciatic nerve pain and neuropathy,it has taken several months but my relief helps relieve the pain,it will be sometime before or if it will ever be gone . I also have three compressed... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every time I order from this company, it is always a hassle! I am not the only one I have spoken to this week about the same problem. Their merchandizing department needs a complete overhaul if th... See more
Company replied
Product works well but the advertising is deceiving. I trusted the visual as far as jar size goes so was very disappointed when received and it was such a small container. I would have probably boug... See more
Company replied
The customer service provided was very helpful. The process of ordering 3 Total Relief jars went smoothly and they arrived in a reasonable time. I shared a small sample with a friend whose discomfort... See more
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3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Reply from MyHiRelief
Hi Rix,
Thank you for your 5-star review! We're delighted to hear that Total Relief seems to be helping with your concerns. Your feedback means a great deal to our team, and we're grateful you took the time to share your experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I think the cream is helping my issues
I think the cream is helping my issues, thanks
1 July 2026
Unprompted review
Reply from MyHiRelief
Hi Wyononia,
Thank you for your 5-star review! We're delighted to hear that Total Relief seems to be helping with your concerns. Your feedback means a great deal to our team, and we're grateful you took the time to share your experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Miracle cream
This product is amazing miracle cream the pain i have in my neck and shoulders goes away as soon as I applied the cream.
Also has a beautiful scent.
It would be amazing if it was available in chemist to buy and a little bit cheaper
I can not believe how good this is miracle cream is if your in pain you must try it really truly works.
19 July 2026
Unprompted review
Reply from MyHiRelief
Hi Fabienne,
Thank you for your 4-star review! We're delighted to hear that Total Relief has been providing comfort for your neck and shoulders and that you enjoy the pleasant scent of the cream.
We truly appreciate your kind words and your suggestion about making the product more widely available and affordable. Customer feedback like yours is incredibly valuable, and we'll be sure to share your comments with the appropriate team as we continue looking for ways to improve the customer experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It was easy.
It was easy to order, easy to use, and brought much ease to my aching knee and shoulder and neck.
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Samuel,
Thank you for your 4-star review! We're delighted to hear that you found the ordering process easy and that Total Relief has been providing comfort for your knee, shoulder, and neck.
Your feedback means a great deal to our team, and we're grateful you took the time to share your experience. We appreciate your support and hope you continue to enjoy the benefits of Total Relief.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Always get prompt service so customer…
Always get prompt service so customer service very good. Also website is very good and I love the product. Thank you
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your 5-star review! We're delighted to hear that you've been enjoying your experience with Total Relief and that the warming sensation has been helping provide comfort where you apply it.
Your kind feedback means a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Body Improvement from "MyHiRelief"
This product when used radiates heat in the areas applied. The heat is helping to ease the pain.
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Elaine,
Thank you for your 5-star review! We're delighted to hear that you've been enjoying your experience with Total Relief and that the warming sensation has been helping provide comfort where you apply it.
Your kind feedback means a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Everything was good just want to cancel…
Everything was good just want to cancel subscription due to finances.
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your 4-star review! We're glad to hear that you had a positive experience with our product and service.
We completely understand that circumstances can change, and we're happy to assist with your subscription request. To cancel your subscription, please reach out to our support team, and they will be happy to help you with the process.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I did not receive my comlete complete order
I did not receive my complete order. The jars are no where near the size of the jar you advertise. I did like the product. It seems to work pretty good. Just wish I had received the entire order and there wasn't false advertisement on the size of the jars.
17 July 2026
Unprompted review
Reply from MyHiRelief
Hi Donna,
Thank you for taking the time to share your feedback. We understand your concerns regarding your order and the product presentation.
We're sorry to hear you believe your order was incomplete. Our support team would be happy to review your order details and investigate whether any items are missing.
Regarding the jar size, our promotional videos and images use close-up photography and videography to better highlight the product's texture, application, and features. These visuals are intended to showcase the product experience rather than represent its actual physical size. Although the jar may appear smaller than expected, our cream is formulated as a highly concentrated product, so only a small amount is typically needed per application.
We're pleased to hear that you've found the product to be effective, and we truly appreciate you sharing your experience.
I’d like to personally review your situation. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Fast delivery
Fast delivery. However--I was not amused with all of the extra selling items on that web page. If a person wants to make a purchase it should not be so annoying as to watch one infomercial after another to FINALLY place an order. Also, the packaging of the cream is in a much smaller jar than depicted on the infomercial.
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Lorisoko,
Thank you for your 4-star review and for sharing your honest feedback. We're glad to hear that your order arrived quickly, and we appreciate you taking the time to share your thoughts regarding your experience.
We understand your concerns about the checkout process and the additional offers presented before completing an order. Your feedback is important, and we'll share it with the appropriate team as we continue looking for ways to improve the customer experience.
Regarding the jar size, our promotional videos and images use close-up photography and videography to highlight the product's texture, application, and features. These visuals are intended to showcase the product experience rather than represent the product's actual physical size. Although the jar may appear smaller than expected, our cream is formulated as a highly concentrated product, so only a small amount is typically needed per application.
Thank you again for your feedback and for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It takes Way TOO LONG to get the…
It takes Way TOO LONG to get the product after it has been charged to my account!!!!!
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Desrene,
Thank you for your 4-star review and for sharing your feedback. We understand your concern regarding the time it took for your order to arrive after payment was processed.
We appreciate your patience and are always working to improve the overall delivery experience. Once an order is processed, shipping timelines can vary depending on fulfillment and carrier transit times.
Thank you for choosing MyHiRelief. We truly appreciate your support and hope you continue to enjoy your experience with our product.
Kind regards,
Aga
MyHiRelief
Before I could even order
Before I could even order, my bank flagged the order as suspicious and froze my debit card. As for the product, I have used it everyday since I got it. It seems to be working on my shoulder and arm that was very painful
15 July 2026
Unprompted review
Reply from MyHiRelief
Hi Sandy,
Thank you for taking the time to share your feedback. We understand how frustrating it must have been to have your bank flag the transaction during checkout.
Please note that some banks may automatically flag unfamiliar online or international transactions as a security precaution. These security checks are determined by the card issuer and are outside of our control.
We're pleased to hear that, since receiving your order, Total Relief has been helping with the discomfort in your shoulder and arm. We truly appreciate you giving the product a try and sharing your experience.
Thank you for choosing MyHiRelief. We value your feedback and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
This stuff really works on my feet
This stuff really works on my feet.
Price is at a price point that you should include free shipping.
2 February 2026
Unprompted review
Reply from MyHiRelief
Hi Albert,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been working so well for your feet. Your kind feedback means a great deal to our team.
We also appreciate your suggestion regarding free shipping. Customer feedback like yours is invaluable, and we'll be sure to share your comments with the appropriate team as we continue to evaluate ways to improve the overall customer experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I bought this for my mom
I bought this for my mom to help with her ankles and she loves it! She loves the way it smells and the way it feels and I’m so excited I could order this for her. I can’t wait to buy more for her in the future
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Makayla,
Thank you for your 5-star review! We're delighted to hear that your mom is enjoying Total Relief and that she loves the scent and how it feels. It was so thoughtful of you to purchase it for her, and we're grateful you chose our product to support her comfort.
We're also thrilled to hear you're looking forward to ordering more for her in the future. Thank you for choosing MyHiRelief. We truly appreciate your support and wish you and your mom continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Delay product
my experience that I have was my product got delay,and I send an email to hire relief and Lorenzo get back to me and He did a good job by resolving the issue.
15 July 2026
Unprompted review
Reply from MyHiRelief
Hi Desrene,
Thank you for your 4-star review and for sharing your experience. We understand that delays can be frustrating, and we're glad to hear that Lorenzo was able to assist and resolve the issue for you.
We'll be sure to share your kind words with Lorenzo. Your feedback means a great deal to our team and encourages us to continue providing helpful and reliable support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
So far I can feel a great relief from…
So far I can feel a great relief from the pain after three days of using the product.
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Fitzroy,
Thank you for your 5-star review! We're delighted to hear that you've already experienced great relief after just three days of using Total Relief. Your feedback means a great deal to our team, and we're so pleased you're off to such a positive start.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I bought 3
I bought 3 , one for me and my husband. I gave one to my neighbor and now I've had to buy more for my neighbor. He got immediate relief. I haven't. As my husband is an interstate truck driver, he hasn't had the opportunity to try it yet.
18 July 2026
Unprompted review
Reply from MyHiRelief
Hi Marion,
Thank you for your 5-star review! We're delighted to hear that your neighbor experienced immediate relief. It was so kind and thoughtful of you to share Total Relief with your neighbor, and we're grateful you chose to recommend our product.
We also appreciate you sharing your own experience. Individual results can vary, and we hope you'll continue to notice positive results with continued use. We hope your husband also has a great experience when he has the opportunity to try it.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you, your husband, and your neighbor continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Where is my refund
Where is my refund, product was recut by the company 24th June, is this company shonky! They profess to refund your money but they don’t, be careful and don’t believe their blog on refunds, l am out of pocket near $ 200.00 l will never buy another product from this company again !!!
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gail,
Thank you for taking the time to share your feedback. We understand your frustration regarding your refund and appreciate the opportunity to address your concerns.
We take refund requests seriously and are committed to processing eligible refunds in accordance with our policies. If your returned product was received on June 24, we'd be happy to review the status of your refund and investigate whether there has been an unexpected delay.
Please know that our goal is always to resolve refund requests as quickly as possible, and our support team remains available to assist until your case is fully resolved.
I’d like to personally review your situation. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Company can develop a realistic policy…
Company can develop a realistic policy for returning used product if doesn't work. Develop ability for quick cancellation of order. .its been 2 days and I was told could not cancel as ship takes place too quickly but I havd have not yet received confirmation of shipping.
Rip off company!!!
17 July 2026
Unprompted review
Reply from MyHiRelief
Hi Karen,
Thank you for taking the time to share your feedback. We understand your concerns regarding our return policy and your request to cancel your order.
Our cancellation policy is based on how quickly orders are processed for fulfillment. Once an order has entered processing, we are no longer able to guarantee that it can be canceled, even if a shipping confirmation has not yet been sent. Shipping confirmation emails are generated after an order has been dispatched and may not always coincide with the processing stage.
We also appreciate your comments regarding our return policy. Customer feedback is important to us, and we will share your suggestions with the appropriate team as we continue to evaluate ways to improve the customer experience.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Arrival time was a little long
Arrival time was a little long. Started using it so will se I there is improvement
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Jan,
Thank you for your 5-star review! We appreciate your patience with the delivery and are glad your order arrived safely.
We're delighted to hear you've started using Total Relief, and we hope it provides the comfort and support you're looking for. Thank you for giving our product a try.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Great product very good it's helping…
Great product very good it's helping allat
19 July 2026
Unprompted review
Reply from MyHiRelief
Hi Endri,
Thank you for your 5-star review! We're delighted to hear that you're enjoying Total Relief and that it's been helping you. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
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