I would have given you 5 stars except for the way I had to place my order. I had to listen to and watch an annoying video for almost 15 minutes about a foot massager that I had absolutely no interest... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did not know I was buying a subscription until I started receiving multiple orders. All I wanted to do was try the product. I reached out to the company who tried to give me the third order at a d... See more
Company replied
I love the product, but hate how they manage their ordering and complaints. I received a code for 20% off my order which was a large one ($1191.78) The code didn't work and I never received my 20%... See more
Company replied
My original experience was HORRIBLE ! I received a delivery of 6 jars just a month after my original purchase at a greatly inflated price. I was VERY SICK when I made the original purchase and... See more
Company replied
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Reply from MyHiRelief
Hi Nancy,
Thank you for your 5-star review! We're delighted to hear that you found our service easy, fast, and helpful. Providing a smooth customer experience is always our goal, and your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
No automatic subscription
It came quickly an all 6 jars were secure. I Purchased for my mother and she likes it. My only problem is the automatic subscription I didn't sign up for. I have a six month supply so I prefer reordering myself. Other than that so far so good.
6 July 2026
Unprompted review
Reply from MyHiRelief
Hi Alisa,
Thank you for your 5-star review! We're happy to hear that your order arrived quickly, securely packaged, and that your mother is enjoying the product.
We also appreciate your feedback regarding the subscription. We understand that having control over future purchases is important. Your subscription has already been cancelled. You will not receive any further charges or shipments.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish your mother continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I love their products
I love their products and customer service. The ankle, leg, and shoulder massagers are wonderful. The only thing that I have an issue with is that I never received the set of knee massagers.
Merleen
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Merleen,
Thank you for your review! We're delighted to hear that you love our products and customer service, and that the ankle, leg, and shoulder massagers have been wonderful for you.
We also appreciate you bringing the missing knee massager set to our attention. Upon checking, this has already been escalated to our Logistics team for follow‑up, and our support team has already reached out to provide you with an update.
Thank you for your attention and patience — we truly appreciate it.
Kind regards,
Aga
MyHiRelief
This really works. But as of July 10th I need to cancel my orders
The cream really takes away the pain. I just love it
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi Patty,
Thank you for your 5-star review! We're delighted to hear that the cream has been helping provide relief and that you love the product.
We also appreciate you letting us know about your request to cancel future orders. I’d like to personally review it. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The taste of the liquid collagen is…
The taste of the liquid collagen is great & easy to implement into my daily routine
23 June 2026
Unprompted review
Reply from MyHiRelief
Hi Tania,
Thank you for your 5-star review! We're delighted to hear that you enjoy our Total Collagen Support and that it has been easy to add to your daily routine. Your feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Helrn,
Thank you for your 5-star review! We're delighted to hear that your order arrived safely, was exactly as expected, and that you had a quick and efficient experience with us.
Your feedback means a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Nothing wrong I'm just being honest,
Nothing wrong I'm just being honest,
the purchase was ok except 1 pot of the gummy missing,,delivered was good ,but product is not as per your ads.it doesn't work at all.
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi James,
Thank you for sharing your honest feedback. We understand how disappointing it must have been to receive an order with a missing item and not experience the results you were hoping for.
Results can vary from person to person depending on individual circumstances. We also take reports of missing items seriously and would appreciate the opportunity to review your order to ensure it is resolved appropriately.
I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I got my order yesterday & after my…
I got my order yesterday & after my shower last night I rubbed the cream on my shoulder,my osteo arthritis foot & my right knee & I slept till 4am,so I'm hoping the same will happen tonight.
I am 80 yrs old.
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your 5-star review! We're delighted to hear about your positive first experience with the cream and that you were able to enjoy a more comfortable night's rest after using it.
We truly appreciate you sharing your experience with us, and we hope you continue to enjoy the benefits of incorporating the product into your routine.
Thank you for choosing MyHiRelief. We appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
We love this stuff
We love this stuff! Hubby has neuropathy and insists he now has feeling in his feet. Not a lot, but it is a beginning! I use it on my calves because I have a lot of spasms. This is now our go-to stuff!
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Mary,
Thank you for your 5-star review! We're delighted to hear that the product has become your go-to choice. It's wonderful to know that your husband has noticed positive changes and that you've also found relief for your calf spasms. We truly appreciate you sharing your experience with us.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Good product support
Good product support
Replies to email requests completed
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gary,
Thank you for your 5-star review! We're delighted to hear that our team responded promptly to your email requests and provided the support you needed. Your kind feedback means a great deal to us.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Unnecessarily difficult transaction
Unnecessarily difficult transaction. Product purchased 6/12/2026. Product received 7/5/2026, Charged for Expedited Delivery!
Too many product representatives involved in emails -one person admonished me about sending second email inquiring as to where the product was … next email requested if I did not hear from company in 2 days send additional email! Never heard from the same representative twice.
BEFORE product was received I was being charged for an”subscription”that I never signed up for … product, when finally received was a SAMPLE size, not a full size product.
Will not be dealing with this business again.
July 13, 2026
Addition to above review: The CEO of HiRelief has been in contact regarding this unfortunate situation. The problem has been resolved once he became involved. I am grateful for his time and attention.
10 June 2026
Unprompted review
Reply from MyHiRelief
Hi Janyce,
Thank you for sharing your experience. We understand how frustrating this must have been, especially when you were waiting for your order and had concerns about shipping, communication, and your subscription.
While the majority of our orders are delivered within the expected timeframe, occasional delays can occur due to factors outside of our direct control, including carrier backlogs, weather disruptions, high shipping volumes, or other transit-related issues. We also understand your concern regarding expedited shipping, and we appreciate your feedback.
We'd also like to clarify that subscription options and product sizes are presented during the checkout process, and our support team is always available to answer any questions regarding an order. Our customer service team operates collaboratively, so customers may receive responses from different representatives to help ensure inquiries are handled as promptly as possible.
That said, I can confirm that your subscription was successfully canceled and no recurring charge or order went through. Rest assured, there are no active or future shipments linked to your account.
Our support team has already reached out to you with full details and a resolution offer. Please also check your spam or junk folder.
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi there,
Thank you for your 5-star review! We're delighted to hear that you found our team responsive, cooperative, and helpful. Your kind words mean a great deal to us and motivate us to continue providing the best possible support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
BE forthright in what you are getting.
Buy 3, Get 3 FREE 67% OFF
$29.95 / per jar +FREE Shipping
This is what I thought I was buying, but I did not want to subscribe, so I took that off. I did not know that if you unsubscribed the price went up, which it did to $220 USD, so I cancelled my order, I was offered 20% off of my order, but I could not afford that. I have been in touch with several people that have been very helpful in cancelling my order which says it is but I still have not gotten the refund. A person named Ariz has emailed me twice now, with updates and that is very helpful also. I feel confident that I will get my money back, and hopefully in the future the company will be more forthcoming in what you actually get. Thank you HiRelief, even though I did not get the product. And Thank you Ariz for helping me.
3 July 2026
Unprompted review
Reply from MyHiRelief
Hi Sharon,
Thank you for your review and for taking the time to share your experience. We truly appreciate your thoughtful feedback.
We're pleased to hear that Ariz and the rest of our support team have been helpful in assisting with your cancellation and providing updates throughout the process. We'll be sure to share your kind words with Ariz.
We also appreciate your feedback regarding pricing transparency. To clarify, our subscription option provides customers with our lowest member pricing, while one-time purchases are available at a different price. We understand that pricing details can sometimes be confusing, and your comments help us continue improving the checkout experience.
Thank you for your patience while your refund is being processed. We appreciate your confidence in our team and your kind understanding.
Kind regards,
Aga
MyHiRelief
Great product
Great product. Works so good for me. I have given several jars to my family members to try out. I need to pause my subscription for few months. I have several jars now. Just finished the first one I ever got. Thank You
1 July 2026
Unprompted review
Reply from MyHiRelief
Hi Pam,
Thank you for your 5-star review! We're delighted to hear that the product has been working so well for you and that you've even shared it with your family members. Your support means a great deal to us.
We also understand that you've built up a supply and would like to pause your subscription for a few months. I’d like to personally review it. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I tried to place an order but it didn't…
I tried to place an order but it didn't go through. I then got a call from the fraud department in my bank
I told them I didn't end up ordering and they blocked it. The next day yout company took $127.17 out of my checking account . I want to know how to get it put back. I'm hoping your company is not fraudulent
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gale,
Thank you for sharing your experience. We understand how concerning it must have been to see a charge after you believed your order had not been completed.
In some cases, banks may initially place an authorization or pending hold on a transaction during the checkout process, even if the order is not finalized. Additionally, financial institutions may flag first-time or unfamiliar online purchases as a precautionary security measure. We want to reassure you that MyHiRelief is committed to secure and transparent transactions and is not a fraudulent business.
That said, I can confirm that the package was delivered on July 9, 2026. If you need anything else, please contact our support team at support@myrelief.com, and we'll be happy to assist you further.
Kind regards,
Aga
MyHiRelief
Customer service has been really good…
Customer service has been really good and helpful with all the questions I had and I am truly grateful! Thank You
11 May 2026
Unprompted review
Reply from MyHiRelief
Hi C Larkins,
Thank you for your 5-star review! We're delighted to hear that our customer support team was able to answer all of your questions and provide the assistance you needed. Your kind words and appreciation mean a great deal to us.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product seems to be helping my neck…
The product seems to be helping my neck discomfort I was a little upset about the size of the jars they look large in most of the commercials, I’m sure you have heard that from others, it’s a little misleading
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Richard,
Thank you for your review! We're pleased to hear that the product seems to be helping with your neck discomfort.
We also appreciate your feedback regarding the jar size. We understand how the product may appear larger in promotional materials, and we'd like to clarify that the product size and quantity are listed on our website to help customers make an informed purchase. Your comments are valuable and will be shared with our team as we continue to improve the customer experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The company staff help me to get my…
The company staff help me to get my package.
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Ahmad,
Thank you for your 5-star review! We're delighted to hear that our team was able to assist you in receiving your package. Providing helpful and reliable customer service is always our goal, and we're glad we could help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Has not helped at all
Has not helped at all
Rubbing legs twice a day and nil results after 2 weeks
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Mr. Raymond,
Thank you for sharing your experience. We understand how disappointing it must have been not to experience the relief you were hoping for after using the product for two weeks.
Results can vary from person to person depending on individual circumstances, and while many customers notice benefits sooner, others may require more time to experience the full effects.
That said, we'd appreciate the opportunity to better understand your experience and see how we can assist. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
June 2026 purchased
June 2026 purchased. We love this cream. It has made a big difference in our daily lives. I work 12 hour shifts ,I have use the cream on my back and knees. Very good product.
22 June 2026
Unprompted review
Reply from MyHiRelief
Hi Kristina,
Thank you for your 5-star review! We're delighted to hear that you love our cream and that it has made such a positive difference in your daily life. It's wonderful to know that it has been helping with the discomfort in your back and knees.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
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